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Xoom Complaints & Reviews

Xoom / payment not received

Mo
May 16, 2019

I have made a transaction threw Xoom and there was nothing on the website implying that I need to verify my identity or I won't be able to send the money, for that I have sent the money and was expecting it to be received in a short notice as in word remit or western union or PayPal .. but...

Xoom / failed to meet commitments and extremely poor customer service

Na
Dec 23, 2018

XOOM is a SCAM and FRAUD company . Never TRUST them with your hard earned money. I tried to transfer a high value transaction through them as I needed it urgently to settle a property related transaction. They took my money in a day!! And after all verification documents were sent to them...

Xoom / money transfer/customer care

An
Nov 30, 2018

Sad to write a bad review. I have been with Xoom for 6 years and it has been a great service provider. In the last few years, Xoom never offered a competitive conversion rate (USR to INR in my case) and I was using it just for the fast deposit times. Recently I made a close to $7k transfer...

Xoom / money transfer

Wa
Jul 17, 2018

I am a long time PayPal customer and I was using this Xoom to send money to my Fiancée in the Philippines. I sent a $100 to see how long it took and everything was fine. I increased the amount to $1200 and received an email to call customer service. They then grilled me by asking a lot of personal...

Xoom / customer identification procedure

Da
Jul 05, 2018

Wanted to transfer money to Hungary ($190). My transfer was put on hold due to "verification" of my identity. After a lengthy phone call with Xoom's customer service asking intrusive questions ("what the money will be used for") and after answering all the usual questions, addresses, etc...

Xoom / transaction about transferring money

Ma
Jan 22, 2018

I transferred a money with xoom.com from US to canada, I didnt received any updates on the transaction, upon checking I was able to found out that the transaction was complete but there is no funds been credited to my recipients account. I reached out customer service and they asked to...

Xoom / not secure and fraud

Sh
Aug 30, 2017

Kind of absolutely unsafe. I used them for making payments to stores in different countries. Amounts were never huge, 50-100 dollars usually. A month ago they charged me a huge amount to the store I transferred recently. 2000 dollars. Two thousand dollars, folks!!! Why? Because their system wa...

Xoom Corporation / Transaction cancelled many times

Pa
Sep 06, 2016

I called 20 times and they hold me many times, cancelled transactions in 1 minute and person was very rude, will not use your service any more and I will not tell my friends to use either. I am a old lady and I never saw an American Company act in this manner for anything. Xoom asked me...

Xoom.com / Cell phone recharge purchase processed as cash advance

Ar
Aug 17, 2016

Xoom.com processes a cellphone recharge as a cash advance, (instead of a service purchase), creating a cash advance charge with the credit card used for the transaction. Before trying the service for the first time, I phoned Xoom.com customer service department to confirm the transaction...

Xoom / Never Use XOOM

Al
Jun 29, 2016

Xoom cancelled my transaction due to not meeting their regulatory and compliance policies. They didn’t even informed me via email or text message about the cancellation. They even cut the money from my checking account and then they kept with them for 5 days to return. I called Customer Care...

Xoom Corporation / funds transfer US to Mexico

Ja
Apr 16, 2016

They advertise cash transfers in 15 minutes. The money has been taken from my account electronically - no check, no credit card, no debit card. But they say it will take them an additional 1 to 4 days to "process your payment." They referred to the ACH but I don't see how the ACH would be...

Xoom Corporation / funds transfer US to Mexico

Ja
Apr 16, 2016

They advertise cash transfers in 15 minutes. The money has been taken from my account electronically - no check, no credit card, no debit card. But they say it will take them an additional 1 to 4 days to "process your payment." They referred to the ACH but I don't see how the ACH would be...

Xoom Corp. / I had $184.99 taken from my bank account, I had never even heard of xoom, I don't know how this happened!!!

Re
Dec 15, 2015

I just checked my bank account & $184.99 was taken from Xoom, I never heard of this company, I looked it up & found out it is a money transferring Corp. I haven't sent any money anywhere, I am on a fixed income & it's Christmas time, I'm watching every penny to survive. I don't know why my...

Xoom.com Money Transfer / False advertisement takes days to deliver

Tr
Apr 21, 2015

I had seen the ads for fast and within minute delivery for money transfers. This is false because I sent money to be delivered for the next day and it will take four (4) business days to be delivered!! Here is their next day message when I did a tracking transaction: Authorized on: April 20...

Xoom.com / Normal clearing process

N3
Nov 27, 2014

I've been a loyal client for almost a decade and I loved how fast and efficient they usually are. There was a family emergency that I need to send home money for and it didn't went through. I called Myra and she said "your transaction is undergoing a normal clearing process" I...

Xoom.com / Don't deliver 24/7

Fr
Nov 03, 2014

Cash Delivery system of XOOM.COM is very unreliable. Rush hour delivery of 4-6 hours stated in their website is not true. This happened already to me twice. I made a transaction yesterday and right now, after 23 hours the money is still undelivered. The destination is just in Cubao area...

Xoom / Fraud

Pa
Jun 26, 2014

Xoom is working with a group who is committing fraud in the Philippines. I was solicited to buy a product that turned out to be a fraud and they use Xoom for the transaction. I asked Xoom for assistance they refuse to help mean in any fashion which led me to believe that they were involved...

Xoom.com / Fraud promise

Ro
May 26, 2014

I did sent money to Canada. 6 days past. Money still not deposited to the Canadian bank. Routing and bank account numbers are correct. They just keep on telling Canada take longer time.. They did not explain that while making the transaction. I am here in the US.. There is no excuse if they...

Xoom / Money

Ch
Apr 14, 2014

After using XOOM for years to send money to friends in the Philippines I was told my account was cancelled because I broke their rules by sending "DONATIONS"! I am not sending donations I am sending some friends money from my Ministry! I receive donations from people in the USA to HELP...

Xoom Money Transfer / Beware of unanticipated fees

Dm
Mar 27, 2014

I used to think Xoom was an amazing service - at least up until I had my first experience with them. I transferred $2999 to my family outside the US using Xoom on March 19, 2014. The transaction ID was: X061xxxxxxxx3230. The good news is that the money did transfer in a timely manner. Bad...

Xoom.com / Delay, poor customer service

Ar
Mar 11, 2014

I sent money thru xoom.com on march 6, until now, 4 days into the transaction, it hasn't arrived to it's recipient yet. I spoke w / 2 different customer service agents & both gave me the usual customary answer: there partners in the philippines are experiencing a technical...

Xoom.com / Money not credited to recipient account

Er
Jul 08, 2013

I transferred money from XOOM.COM on 1 july 2013 and today is 7th day but money not credited to recipient account. I transferred earlier with xoom and received the money in 1-3 days. I contacted customer care of xoom and they are asking for recipient bank statement. When I provided bank...

Xoom / Cancellation Transaction/Refund

An
May 19, 2013

XOOM is a SCAM!!! they like to ripped u off!!! POOR CUSTOMER Service. They cancel my transaction with the amount of 200 dollars and I spoke with the representative on thw phone that I will expect to get my refund in 2-3 business days. What happen!? Xoom just take my money and did not...

Xoom / transaction charged even after cancellation

Az

Hello There, I am very upset with the Xoom customer service and specially with your transaction cancellation process. I have made two transaction last week on 12/22/2012 on 11:17pm and 11:21pm for an amount of $147 and $149.99 respectively. Here are the transaction ID: X061841740709466 ...

Xoom.com / User Agreement

Ri

I have been sending money using Xoom.com starting this year. I've been pretty impressed with how fast it works. I've received $55 for the Manny Pacquiao fight when I did my first transfer. I have already sent money to the Philippines for almost 20 times afterwards. I've even...

Xoom / NOT the least expensive/Rude customer service

Ff

Go to viamericas.com for the lowest cost provider with friendlier service. Compare and see for yourself. I offer this rec. because of the terrible experience I had with these people. If you try to minimize fees by sending larger amounts they close your account. Why? Because they prey on the...

Xoom.com / money transfer

Ld

Not the best customer service and please note they don't allow commercial transaction which is BS. No one contacted us informing the money transfer is on hold unless if you call them. They asked bunch of questions like how you related to the recipient and reason you send money. Thi...

Xoom / Closed my account for no reason

Al

I had a Xoom account that I used to send money to personal acquaintences in The Phillipines. Saturday I tried to use the account and it was not accepting my password. When I called customer service, they told me that I violated the terms of service (a totally outrageous lie), but they...

Xoom.com / Service

Vi

Earlier in 2012 I frequently used Xoom.com to send small amounts of money to friends and family in Philippines, but then one day I was locked out of my Xoom account and was notified by Xoom Customer Review that I was violating the terms of agreement. I asked them how was I doing that as I...

Xoom / Not reliable

Wr

First time user of Xoom service. Initiated a transfer on Friday evening and on Sat morning the transaction still didn't complete. Called customer service several times and they weren't very helpful in providing status or making an effort to complete the transaction. Eventually, I...

Xoom Money Transfer / Very bad customer service

Kr

Hi, I had raised a request to Xoom (a service provider which provides money transfer services from United States to India) for increasing my transfer limit. To my surprise, the request got denied. I called up their compliance department to check the reason why this happened. The customer...

Xoom / Worst Customer Service

Kr

Hi, I had raised a request to Xoom (a service provider which provides money transfer services from United States to India) for increasing my transfer limit. To my surprise, the request got denied. I called up their compliance department to check the reason why this happened. The customer...

Xoom Corporation / Xoom customer care very impatient in answering questions

Kr

Hi, I had raised a request to Xoom (a service provider which provides money transfer services from United States to India) for increasing my transfer limit. To my surprise, the request got denied. I called up their compliance department to check the reason why this happened. The customer...

Xoom.com / Refer A Friend Program / Refer a friend program is hoax

De

They are still advertising to get customers trapped on it HOAX offer of getting $25 on xoom refer a friend program. Guys this is second complaint against this scam company and scam offer. They just wanna get your referrals and make money off of it without paying you [censored]t!!! They are...

Xoom/refer A Friend Program / Referral bonus Scammmm

De

I've watched the commercial on TV saying that when you refer a friend and if he completes his first transaction to anywhere in the world, the referee and referral both gets $25 gift card of your choice as selected on the website. More than two of my friends used and have been using a...

Xoom.com / Manny pacquiao promotions

Ro

Xoom.comThe attached website says that if we send $50 to the philippines by nov. 12, 2011, we will be able to get a $50 debit card in essence, we get the fight for free. Further it said that an email will be sent between nov. 12 thru dec. 5. We talked to two ladies (Sheila is one of them) and the...

Xoom / Acct Closed ????

Jo

They offer what appears to be a great service, very reasonably priced money transfers. I lucked out, they closed my acct before they transferred money. I was trying to send funds to a friend in the Philippines for Christmas. They put a stop on my acct because they said the funds were being...

Xoom Corporation / Customer Service

Se

I complained about the repetitive confirmation of account for sending money and how they are supposed to make the money available in minutes, but due to the constant verification procedure the money never arrives in minutes, if lucky hours. So after complaining and letting them know that I...

Xoom Money Transfer Services / cancelled transactions

Ct

i've used xoom.com in the pass wiring money to my husband in another country being they were cheaper than western union and moneygram, i never had a problem recently i took a trip to that same country but my bank gave me a $500 withdrawal limit on my card per day and it was too...

Xoom.com / terminated account

Ti

XOOM.COM is a joke! Having been a customer with them since 2005, they decided to close my account. With no explanation, per their service agreement, they can do that without notice or explanation. They questioned the recipient of the remittances -- MY FIANCE!! I said I've been doing...