Wyndham Rewards / customer service

United States
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I was on the phone to six different staff members and twice got conveniently disconnected when talking to the customer care team (who apparently handle complaints). All I wanted was to confirm a booking that was made a month prior using points only to find out the booking was never made and the property I required did not have availability on those dates! There was a $99 fee to use the points which has already being deducted from my card and rather than refunding me that money they just ‘apologise' and say they will investigate the matter. Not very helpful considering my flights have already been booked and they've taken my money! Seriously the worst customer service... expect a whole lot of - I understand your frustration (you don't!) and sorry there's nothing I can do to help!

Oct 24, 2018

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