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Whirlpool / shoddy workmanship

1 Rochester, NY, United States

Our 4-year old water heater went and we spent an entire week on
the phone with Whirlpool's techs giving us advice, sending new parts to be installed--to no avail. Finally, authorization was issued to return the heater to Loew's for another one which we did and which worked for exactly one hour before the pilot stopped working again. After more phone calls, scheduled service calls (3) which were all cancelled by the provider (not us), and 8 days without hot water, we returned the water heater to Loew's, got store credit, went to Sear's, bought a Kenmore, installed it and--hooray--have had hot water for a week now!!! We will NEVER, EVER buy another Whirlpool product and neither will our children or friends. I will make sure everyone knows of their horrible service, their unbearable hold
waiting for phone service, their techs who cannot speak English
and their LIES!!!


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