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Whirlpool Dishwasher / whirlpool's service sucks

1 Richmond, British Columbia, Canada

I must say that I never expected soemthing like this from whirlpool. I bought a dishwasher from future shop. It is just 8 months old. One day it wouldn't turn on, I called whilrpool and they sent a technician out the next day. Great I thought. The technicican told us that hte console was gone. He did not tell us anything else. Three days later I called them back to see when the part was going to come and I was told the technician did not update the file. They said they were going to get in touch with the technician and ask him to update the file and that I needed to give him 24-48 hours to complete this. After 48 hrs I called back only to find out that he still hadn't updated the file. I was then told that they will contact his superviosr and that I need to give him 24-48 hours to get back to them. After 48 hours I called back again to find out that nothing has progressed on it since they do not have a serial number for the machine. Now why would the technician not have taken this down when he visited our home. I then gave them the serial number and was told the part should arrive in 3-5 days. When I called back on the 5th day I was told that the technican had ordered the wrong part and that the correct part was ordered two days ago and should arrive by tuesday. When I called back on tuesdeay I was told that the system did not have pricing for the part that I needed and the part was not ordered yet. They then got pricing and ordered the part. It has now been 20 days and the part was ordered today. I hope it was ordered. I am now to wait 3 days. If the technican does not call me by the 4th day I am to call the call centre back. Oh and to top it all off, I asked for a supervisor and this lady came on the line. I told her my whole story and asked why so many mistakes were being made on my service call and her answer "I don't see any mistakes being made". Basically the supervisor did nothing more for me than the regular service all people. I even asked if there was anything she could do to ensure the correct completion of this job and she said the technican willl get in touch with you when the part arrives. I will never buy anything whilrpool again!


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