Whirlpool
reviews and complaints

I purchased a Whirlpool Cabrio top load washer with a 4 year extended warranty in March 2013. It started leaking from the bottom front in October 2014. They have been out 9 times, replaced the water valve, bleach dispenser, detergent dispenser, tub ring twice, and tub. And guess what...it leaks to point that it cannot be used at all! In fact, it has ruined the floor from all the water damaged for the past 5 months. The tech that came out the first 6 times refused to come out again because lowes is not paying him. This needs to be fixed!

Dear Sir,
I purchased a Whirlpool Fridge D/Dlx Double Door Fridge from Gurgaon on 25.08.2005.Si No. INA05930064.
Recently it has started giving problems:
1. Not cooling
2. Sound coming from the Fridge

We lodged a complaint and a Service representative from your authorized dealer

GENIUS SERVICE POINT
came after 2-3 days delay.

Dt Action Amt.

03.10.2014 Charged for replacement of Defect Unit and Relay/OLP 4400/-
Fan motor .

Still the problem existed. On complaint again he came for
Further repair on
15.12.2014 This time he said some DC is not correct 350/-

Further he came on

17.12.2014 Changed the compressor for 6010/-

I made regular complaints to him and the Call Centre (one of the complaint No. BG [protected]) and the problem is persisting.
On calling Mr. George ( Genius Service Point) he never picks up the phone and have not rectified the problem till date.
As you can see my anxiety you are requested to remedy the actual complaint which is persisting for more than 4 months now and refund the money back as it was incorrectly taken. Please don’t force me to go to online consumer Forums, press and ultimately to Consumer Redressel Forum.

I hope you will listen to my complaint and take action as soon as possible. Looking forward for a reply.

ANURAG SHARMA
Mob No. [protected]
FC-107
HAL SENIORS OFFICERS STAFF QUARTERS
C V RAMAN NAGAR
BANGALORE
560093

I bought washing machine from the company www.whirlpool.com. It was real scam, ‘coz the quality was really bad. The washing machine stopped to work after 4 months, but I had the warranty. When I called to the customer services, they told me that this warranty was completely useless and they couldn’t help me. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

My Whirlpool hot water heater is only 2-3 years old. I've had a plumber come to take out the anode rod. The man can't get the thing to budge! This plumber called Whirlpool, who admitted, that there is a problem with the anode rod. I feel Whirlpool should, either replace the water heater or pay for it to be fixed. I'm on a limited income and can't afford the payments a plumber charges. I have received a paper for a law suit against Whirlpool for the gas dryers, which I have. I wish I had researched Whirlpool products beforehand. I am so angry that they don't stand behind their defective products, which is surely bad for business. I would like to know what I, as a consumer, can do to right this wrong. Any help with this situation would be greatly appreciated. Thank you.

I purchasedone whirpool fp 263d protton roy-steel knight from great eastern appliances pvt ltd, 20, o.c.h.street, kolkata-700001([protected]@geapl.in) vide their invoice no>:dh/sa/1415/15790 dt. 29-09-2014 for inr 25800/-, the same was delivered in sealed pack on 29-09-2014.the same was delivered in sealed pack on 30-09-2014 & whir pool satisfaction code-352, sr no.: kl [protected] dt. 30-9-14.the same was installed by service engineer sri ratan thakur ([protected] / [protected]) on oct 01, 14.imeediately on installation we detected "door inside body bears dent, which is very much prominent" and noted the same on the body of service request form with request for "replacement at the earliest to avoid any unforeseen situation".no action. mailed on oct 6, 14 to [protected]@whirpool.com, [protected]@whirpool.com & [protected]@geapl.in with subsequent reminder mails on 09-10, 11-10, 12-10, 21-10 etc. respective with personal talk with whirpool over [protected] (13-10 & 26-10), [protected] (twice each on 21-10 & 26-10).but to no result as yet.even none do fill it necessary to atleast give any courtesy reply or to talk with the customer to resolve grievance. moreover, call center personnel are telling me to talk with their speed service center over [protected] /[protected] / [protected].how dare they are to tell one senior citizen (62+ years old) customer to talk with service center, which is their reponsibility & service center works for them on the basis of contract between themselves ?

Whirlpool was notified that a Central Air conditioning unit caught fire and was destroyed. The unit was less than 3 years old and due to a lack of paperwork the warranty was not honored. This was understandable. The unit did not catch fire from lightening or power surge. It has been reported to the government agencies that handle problems such as this. The whirlpool corp., the distributor, and the installers have all refused to produce paperwork so this unit can be identified and have said that they destroyed the unit and therefore it cannot be Traced. Should this unit still be in use by other homeowners there is a risk it could catch fire and burn down the home it is installed in resulting in the deaths of the occupants.

Purchased a $900 refrig, it broke 1yr & 1 week
later. I fought to have this fixed since
its out of the warranty period. After having to take off time of work for
repair people to come the repair guy made a disaster finally after much arguing
I received a new refrig same model. Well
that last about a year & 1 1/2 then it started leaking underneath. I CAN'T use the icemaker or the water feature
which I paid extra to have. What a piece of Junk. The people at whirlpool
l will just say did you purchase a warranty? YOU SHOULDNT HAVE TO HAVE IT FIX WHEN ITS
ONLY 2 YRS OLD! They are so greedy,
they make junk so that you spend more money on repairs or extended warranties. Whirlpool owners & mgrs see how you feel
when it happens to you. KARMA. I will tell as many people as I can to stay away
from Whirlpool, I will never purchase their products again.

Model No. 703H 7 kg Serial No. INF123706440
Sir,
I bought a washing machine in November 2012. I placed a complaint on 9th August 2014. A technician made a visit on 11th August, 2014 and told me that there was a problem in PCB and assured that it will be replaced soon, most probably the very next day. But my problem is not resolved till date(even after 12 days)
Whenever I make a call to know the status, they ask for more time.
I am sorry to say that I am very much disappointed with your product, service and moreover the behaviour of your staff.
Kindly do look into this matter and do the needful.(Contact No. [protected])
Address: L-6/126 Sector M Aliganj

Bought a Side by Side Frig from Sears in Oct 2013. The first sign of problem was in Feb 2 014, the seal on the Frig part wore through the bottom and because I travel I was not able to get a repair person out til June. But by May the Ice machine in the Freezer door was freezing up and not working. The repair guy came out and showed me that I had to rinse it out when it freezes up.
About 2 weeks later the whole thing froze to the point that the water was just poring out of the opening. So I called Whirlpool again and they sent a much BETTER repair team out. The tech showed me what was going on and told me basically these types of Freezer Ice makers are terrible and know for these issues. He said that I should empty my ice into a container and wipe the inside out once a week to help lesson and condensation that could cause a freeze up.
I called Whirlpool and told them that I did not pay this kind of money out to have to put up with maintenance on my own frig that I should not have to do, they need to just give me a cheaper or different model. This is their response
"If the tech did not call us and go through the issues, and see if they are repairable we will not replace it:
I call the company and told them what Whirlpool said, they replied "well we ordered a door", I said "Yes a refrigerator door, not a Freezer
< and that is not the problem!" So I guess I out of luck!

We have been renovating for the past number of years and we started building a second floor laundry room 2 years ago(along w. other simultaneous projects).We bought a brand-new Amana 7300 Tandem H.E dryer December 2012 from Home Depot, and then it's partner washer in March of 2014. The weekend of July12, 2014, we completed the laundry and installed our brand new appliances(neither had been opened or even taken out of their packaging).The washer worked fine, but the dryer never worked. It started and then turned off after 3 seconds, and would repeat this.We knew that it was probably the motor being defective from the get-go, as we trouble-shot every other option.We knew calling the company would be a waste of time, so we called a repairman who confirmed the motor was shot.$150 for the new motor to replace the new motor and 150 for labour. He actually suggested we call the company as it was obviously a brand new machine that had not been tested properly, and had been sent out w. this flawed part.I asked the company to send out their own repairman to confirm it hadn't been used and then perhaps they could provide a new(working) motor and we would pay for the install.They simply quoted their one year warranty and that was that.I would never recommend any Whirlpool appliance, and will never buy their products again.It might be past its warranty period, but if it is properly made, it should be able to sit in its box for 10 years and still work when set up (even if out-dated). Ironically, we are now using our 25 year-old dryer which works fine.(thankfully not a Whirlpool). So much for meeting the customer halfway with an obviously defective dryer. Poor quality and obviously not tested properly at the factory.

So Home Depot has a policy that they will match a competitors price PLUS beat it by %10. When I live chatted with them they said they could issue a store credit for the %10 difference but to get the price lowered I'd have to go to the store, so off I went to the Home Depot in Honesdale PA. They said they would match the price but not honor the %10 because it's not an "in stock" item. When I asked which refrigerators were in stock they said they all have to be ordered. So that pretty much rules out all large appliances.

So they were going to offer store credit online but the manager in store wouldn't lower the price at all and seemed like he couldn't care less about the sale. He just walks up, says the sales associate already told me they won't offer the %10 differance and thats that. I said OK I'll just go to Lowes in which he says "OK, bye." and walks away. That store manager should be fired or put in a position to not deal with customers, a real piece of work he was.

I opened up a Lowes account and purchased through them for $300 cheaper than canceled my Home Depot credit card.

I don't usually write reviews and the like but this company was the worst I have ever dealt with. I have been waiting for five weeks for fridge to be repaired after paying for the service. They wouldn't even schedule an appointment until we paid. Then they put me off repeatedly and still haven't repaired it yet. The people you talk to on the phone don't know how to do anything except tell you can have a tech. Come out in a week, over and over. When the tech came, he couldn't do anything and said he had to order parts. Another week went by. The.parts were shipped to me at my home but the last one didn't arrive on time. Again we were put off for another date. When the part came in after four weeks of no fridge, they tried to push off for another month. When I complained they offered a week. Just terrible. I could have saved myself the aggravation and bought a new fridge for the money of take out, damaged food, gas to restaurants, electricity to run two mini fridges, just to keep some milk, etc. On hand, and the money lost bypassing three days of work to wait for the techs who don't know how to fix the appliances. This company is awful!

Code F35 errors since second month of use. Machine just turned 4 years. Replaced Code F35 part 12 times now at $230 a visit from A&E factory service. Phoned Whirpool, now the demand I pay for a different contractor to bring me the same defective remodeled part that only last a few washes then breaks again...A&E replaced that same part three times the past week, what is the new contractor going to do differently mr CEO of Whirpool? Machine is also molding, we have never closed the door always open. Why don't we not deserve a replacement? Is it too much to ask?

I have the same shelf issue with my Whirlpool refrigerator model ED2KHAXVB00. I have 3 cracked plastic shelves with no issue to the glass. Shelves appear to have been produced with poor engineered plastic resin. Apparently the resin does not contain the correct chemical makeup for cold temperatures. Manufacturers should always use a weatherable polymer that meets certain specifications for all appliance parts. Resin exposed to cold can lead to many quality issues including brittle parts which crack easily. It's clear to see that the shelves in these Whirlpool refrigerators have major crack issues. Obviously, the manufacture of these parts failed to test properly for these effects and have sold poor quality parts. I will be contacting Whirlpool for further discussion.

I purchased a Whirlpool washing machine from the Brick within a very short amount of time that the washing machine was installed I started getting error codes. I called for service with Transglobal Services and was told that he needed to replace the Washing Machine Clamp he went to the local hardware store and change the clamp making it leak more. I live in a apartment and can not afford to continue going this way. When I speak to customer service at the Brick I have been receiving the run around. WHY WHY Why do I have to deal with this and Why is Whirlpool paying people who should not be fixing my machine. AT THIS POINT I AM GOING TO PURCHASE ANOTHER MACHINE.

Portable dishwasher model 1040xtxq6
Serial f14001885
Type 576-1
Possible gasket/seal # ps 5136129
Dishwasher two years old seal/gasket on bottom of door deteriorated fell completely
Apart blacked the interior with black rubber type smears now its leaking can't use.
This is poor design and bad defective parts. I have noticed the newer dishwashers do not have
This type of seal. robert dodd e-mail [protected]@hotmail.com

I have a Whirlpool fully automatic washing mashine, Last month my warranty got expired I called the customer services for the AMC, I
was told I will get the AMC there will be a mechanic vist, but the after sale services of whilpool is so pathetic and incompetent, mechanic use to call us we were busy we were not able to pick the call they never send messages, if we are not picking up the call and they use to close the case, after a week or so as a concerned consumer for the product I called whirlpool, they told the case is closed as we are not able to pick the call . I told them please give the AMC dept contact number, whirlpool customer services told they will only call and they dont provide the number for AMC Dept, I took leave from the office on 14/10/2013 to purchase AMC . I received a Enginner call from AMC Dept, He told us he will be visting us between 4 - 5 in the evening I waited for him but there was no response by 6.oo in the evening, I called him in his number [protected] a lady picked up the call she gave the number of gaurav from AMC Dept, [protected] I called the number he was
not reachable then again I called the number [protected] same lady picked up the call I told her please help me with the AMC as I have taken the leave from the office for the same, she told me I was not picking up the call I told her all day I waited for his call and even called him but there is no response from him as well as the other number she gave, then she told Whirlpool has closed AMC for his consumers for a month whirlpool will call after a month, I called back the customer services they informed there is nothing like whirlpool has closed the AMC it was a wrong information . I have an LG Electronic product the after sale services is so good Whirlpol is very incompetent, I also purchased LG AMC the services were so good they called us if we were not available they send the message for the further contact even they work on weekend for consumers convenience, I am finding Whirlpool products very incompetent and even a burden to me as a consumer, The after sale sevices are very pathetic, I will never promote whirlpool to my friends .

We bought this Whirlpool Cabrio washer (model # WTW7800XW0) in March 2011, which has a see-through glass lid.After about 12 months of usage, the part of the plastic lid frame that connects with the right hinge of the machine broke.

I called Lowes, where I bought the machine from, and was told the machine is out of the 12 month warranty and I would have to pay for the repair. Knowing that the plastic frame is being connected to a metal hinge and it is not going last another year even if I paid for a new plastic framed lid. So, I tried to put a metal reinforcement on where the plastic frame broke, and this helped for another year or so. But the plastic frame still bends around the the metal reinforcement and it has got worse recently.

I did some research online and noticed other people are having the same issue. After contacting Whirlpool with no help offered, this customer posted his complaint here and it seems that someone from Whirlpool came through and fixed the machine for him at no cost to him. I called Whirlpool today and was told I have to pay for the repair. I guess I am going through that customer's story but hope it does not end here.

This is clearly a design problem and the plastic frame is not strong enough to withstand hundreds or thousands of opening/closing around the hinge area.Whirlpool needs to issue a recall, if ever they have one, on this part and help their customer fix the problem.

Don't buy a kenmore washing machine (Top of the line) if you want it to last more than 4 years!
In less that 4 years I am told my barely used washing machine needs a new motor control board which costs $489 and another $200 to install!
Sears does not seem to feel they are responsible for selling a machine with such poor service.
After paying $110 for a service call the technician told me that parts for the motor board are not sold and that the entire motor board needs to be replaced! If I paid another $700 maybe it would last another 4 years!
Stay away from sears products. They are not what they used to be!

We bought a new construction house with Whirlpool Gold Dishwasher. The dishwasher stopped working with in the warranty period, so Whirlpool offered to replace it with a similar model. After two months without a dishwasher, they finally offer to replace with a KitchenAid dishwasher. They could get us the first one they offered after two more weeks so they offer any model from their KitchenAid line. After 18 months of it working respectably, the top rack falls out. In April of 2012, the axles on the rack adjuster rot, become brittle and break off. I called Whirlpool and they say it’s my problem, they will send me new rack adjuster for a low cost of approx. $70.00, which I reluctantly pay. Then 18 more months go by and here we go again, they will send me the same defective parts for a 50% discount which will still cost me close to $50.00. The part number; Rack Adjuster W10350376. In addition our Whirlpool garbage disposal failed after less than 4 years. Waiting for the oven to c*** out know.