Whirlpool Cabrio / horrible product/ customer service

MA, United States Review updated:

Purchased a whirlpool cabrio just over a year ago. Washing machine does not clean clothes! While under warranty a service tech came out to look at it; after hearing the problem he replied that it was a common complaint and that he could not "fix" the machine because the problem was that it is so poorly made that it simply does not work. His recommendation was to come to terms with the loss of a thousand dollars as whirlpool would not rectify the problem.

Whirlpool really showed their true colors when they refused to cover the repair tech visit. Whirlpool supervisor Kitty #3624 explained to me that "customer advice" was not covered under warranty and that we would have to pay the bill. Highlights of her argument were that we should just rinse the clothes multiple times and they would eventually get clean. She also mention that if the machine really did not work as described that we should have complained sooner even though it was still under the one year warranty. WHIRLPOOL WILL SELL YOU JUNK, BACKED WITH HORRIBLE CUSTOMER SERVICE; BEWARE!

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  • Wp
      6th of Apr, 2012

    Hello ryan7635 . My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your washer. If you still need assistance, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.[protected] We would be happy to review your concerns further. Sincerely, Melanie.

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