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Wendy's International Inc. / small bolt in hamburger

1 5510 46 St.Olds, Alberta, Canada
Contact information:
Phone: 403-556-3015

On May 19, my husband got and chewed on a small stainless steel bolt in Wendy's hamburger. He spit the bolt out into his hand. We couldn't believe it! I took the burger and bolt back into restaurant, as we were sitting in our car. I started yelling my husband hurt his mouth from chewing on the damned thing and I wanted to find out where it had come from. To shut me up the manager took me back into the kitchen. I blamed it on the flippers. No they didn't have bolts. Then I looked up above where the greasy burgers were moving down some kind of a mini-assembly line being cooked. The burgers were just floating in grease. The manager refunded the money for our whole order and gave my husband a 'replacement' grease burger. I was promised Wendy's would look for the 'source' of the bolt and the manager would report it to Wendy's Canadian 'hotline'. He apologized for the bolt. I was told Wendy's would phone us between 48-72 hours. Not a word out of Wendy's. So I tracked the hotline number for Canada, phoned it, they had never heard of my husband getting the bolt. I sent the health inspector over. Where did the bolt come from? and what is Wendy's going to do about preventing other people from getting 'bolt burgers'?

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