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Wells Fargo Home Mortgage, Fishkill, New York / incompetent, rude

1 Fishkill, NY, United States Review updated:

What a terrible experience we have had securing a mortgage with this institution. We have excellent credit histories and scores, have documented resources and we have provided all and any documents requested. The problem is they've requested same documentation at different times, made errors in our personal date, and sat on our documents as long as a week at a time with no word. Then to top it off they are obnoxious when we politely ask what is going on. We are nearing our expirey (commitment letter-rate lock in) date and they present as unphased. It is not hard to see why banking is in such disarray.

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  • So
      25th of Jan, 2012
    0 Votes

    Because we are at late stage of the purchase. Having met the conditions of the commitment letter, we were perplexed at their asking for more docs, especially those we had already submitted. But most fustrating is after having hustled to get everthing together, the docs sit for literally days in "underwriting". And even the poor processing would not be so bad if they were not so rude when we simply ask what is going on. BTW our scores are all above 750 and O hsve secured pre approval from another bank. You may not understand the process, but you must pay for each mortgage application.

  • Ga
      25th of Jan, 2012
    0 Votes

    We need to all join together boycott. United we stand sooner or later they will fail.They have no business being in business

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