Wells Fargo
reviews and complaints

My husband works for an entity that has a Wells Fargo business checking account. We used to have our personal accounts with Wells Fargo, but moved all our accounts to a credit union when Wells Fargo came up with the brilliant idea to add charges for checking accounts and debit card use. My husband wrote his monthly payroll check to himself on his Wells Fargo business account (signed with proper authority, by himself and the President of the firm). My husband is an authorized signer as well on the checks. When he went to cash the Wells Fargo check at a Wells Fargo branch, they said they could not cash it unless he paid a $7.50 fee, because he didn't have a personal account with Wells Fargo! (He cashed the check elsewhere.) So, he's an authorized signer on a Wells Fargo account, the check is written on that account, and they won't let him cash it without charging a fee! Ridiculous! I am so glad we moved our personal accounts to a credit union, and I strongly encourage others to do so as well.

My 70 year old mother recently withdrew her savings from the stock market, this is all the money she has to last her. She had a line of credit at Wells Fargo and they had recently contacted her about writing this off or reduing payments. Today, with no written notice, they called her and told her they were taking the balance out of her savings acct to close the credit line. They were very mean to her and told her she had no recourse and that she could complain but that would not stop the withdrawal. This is simply not right, she could make the monthly payments but they basically treated her like a senile old woman and stole her money. The Wells Fargo employee who called her, Kyle, refused to give his last name and yelled at her several times.

Wells Fargo Auto Finance called harrasing us that they would repo our vehicle when large payments were made towards the account. They've reversed the payments. Once I contacted them to find out what happened to our payments that they reversed they transfered me (probably all over the world) and kept me on hold for more than an hour. Finally, I received a call from Wells Fargo Auto, eventhough I had the other line on hold with them, I spoke with the team leader and was advised that they would give me a call back tomorrow after the payments were applied correctly. I still couldn't get an answer why the collector who called us would be harrasing us and threatning us that they would repo our vehicle.

We have been trying to get Wells Fargo to sign and release our check from State Farm for damages received during Hurricane Irene, on Aug. 27, 2011. We had emergency repairs done in August and still are not able to pay contractor
for those services. It is now the end of October. We cannot proceed on further repairs to our home (holes in roof and ceiling in kitchen, foyer, and living/dining room). We have called them repeatedly and they continue to request more
information. We spent $52 of our own money to fax all State Farm insurance forms and contractor forms to Wells Fargo
on Oct 3, to expedite request. Although we have called them repeatedly, they have never called us with regard to our request for an exception to sign and release our State Farm check. (We were told this would take 3-5 business days) Today, I requested to speak to Anita who is handling (or not handling) our claim. She was unavailable. It is now Oct 28, 2011.

I called and gave all my info to customer service (antointte) she said her name was, she was the most uglyest person I had ever talked to at customer service we went round and round and I keep telling her, but it's my banking account! And I need a new atm card for my child, if she would just please mail one, and she said no! That my child would have to call herself, so I said again but it's my banking account, so please every one get your 13 yr old child to call the bank and try to get a new atm, goodluck! Wellsfargo really need to check who they hire,...

Homeq, wachovia, wells fargo, michael milstead, milstead & associates, chrisovalante fliakos, phelan hallinan schmieg, federman phelan:
The first six of the above players were actively responsible for abusive debt collection practices on james and judy dehart.
James and judy dehart were current with the mortgage payments, no foreclosure was filed, and absolute proof of this was given to the
Law office of michael milstead and to wachovia/homeq. Yet they sold the deharts' home at sheriff sale anyway! There is an active case
Pending at the eastern district of pennsylvania, allentown. Case no. 11-416 (Msg). If you go there you can see all the details with tons of exhibits filed.
My website should be obvious and you can feel safe going to save jimmys home dot com. If you want you can contact me for any additional information, we will be happy
To answer any questions. We also could use stories from others concerning these banks or law firms, lawyers, etc. Whatever you can do to help the deharts
Will be appreciated.
Thank you, dan

Wells Fargo has frozen my fully funded checking account for no reason.
I was not able to deposit personal check, Bill payment check sent by CheckFree service was returned, my cell phone service was interrupted, I lost lots of call, Cell Company added $25.00 returned check fee. After check has been returned, my checkfree payment account was frozen and I was not able to schedule my monthly payments.
My personal life was disrupted just because someone did not like me or for any personal reason decided to freeze my checking account. This account had never had any problems, or overdrafts.

I received a letter regarding escrow shortage and if paid my monthly payments would not increase. The payment had to be received by October 1st. I mailed in the required amount and they claim they did not get it until October 3rd. (The first and second were a weekend). The payment was mailed Sept 17th which was plenty of time to be received by September 30th. When contacted today, they claim because payment was late they can not change my amount back to the lower amount.
In these economic times the $46.18 extra each month is a hardship. I believe they purposely held my check so they can get the larger amount. Can the banking commission do anything about this?

I talked to a representative at wells fargo on 10/16/11 in reference to my car being in a repossesion status. the representative advised me that i needed to send 215.00 in addition to the 590.00 i sent a week before and 128.00 in unapplied funds from august 2011... I agreed, but advised him at that time that because my recent pymt of 590.00 i would not be able to send the additional 215.00 until 10/20/11 which is my payday. we agreed... i sent the money today and called to give him the reference number to the moneygram in order to have the funds applied and he advised me that the 590.00 was rejected and sent back to an address i don't live at and told me he could no longer discuss the matter with me. after which he hung up in my face... so i am at the point where i am back at square one with my car... i want to know the president of wells fargo information so that i may speak with him and also have the check stopped payment and the funds reapplied to my acct... wells fargo thinks they are slick because i pay my car off in 2/2012 and they are doing their best to repo my car which i refuse to let happen.

Visited Branch for purpose of transfering CD to checking, only one person in bank could do anything other than basic teller duties, I said I couldn't believe that there was only one person. As I was standing in line I said to customer waiting there used to be people at every desk & office, customer service manager Joanie Lewis said "Do not talk" as I looked at her in disbelief she kept glaring at me & then said "Sit down! She continued glaring at me the entire time I was in the bank. I have worked in the public for 40 years & have never treated anyone like that or been treated with such a lack of respect. When I finally got my turn I was asked for driver license & debit card, even though have banked there for years, which I had no problem with, at at that point a man went to teller Susan around 12:45pm & was doing a large transaction & was asked for drivers license, he replied he did not have one, then Susan asked him for debit card & he did not have one either so she said she couldn't do transaction, with that Joanie Lewis told her to override the id, the teller looked uncomfortable & had to be prompted by Joanie. This woman should not have a job in the public sector. Susan Gibney

Here's a good one for you, I have a auto loan with wells fargo and for 15 months I have made my payments on time. Me being stupid I went to their site and registered yesterday and checked my account. The very first payment to them 92.00 went to the princable and 408.00 went to interest, and the rest of the 14 payments about half goes to the princable and the balance to interest. I was on the phone with them for about a half hour yesterdey to try to get the interest lowered. I'm being charged 15.9% on this loan. Well to find out that they would be more then willing to refinance the loan but will not lower the interest, even though I have paid off all of my other credit cards and other accounts. So if anyone is looking for a auto loan I will say keep away from wells fargo you will get burnt like I did. I will never deal with them after this is paid off.

I bought my car in 2009 my loan was sold to Wells Fargo, I'm not sure of the date. I never missed a payment until I was laid off from my job. I called them right away to see if there was anything I could do. They gave me different numbers that turned out to be a run around. There was no help for me. I have not lost my car because even though I am quite close to retirement age I cashed in a small 401k and am maintaining at one car payment behind. Of course getting a fee each and every time. GREEDY GREEDY

This company has been giving me the run around with loan modification process for a year now. A class action suit needs to be filed in Florida against this company's practice. First, tried to be proactive and applied to refinance loan to a smaller payment. Denied several times. Then, called to ask for a loan modification, after an hour on the phone they said they were sending the loan mod package in the mail to look for it. As soon as I get it, complete and send back. After almost 2 weeks of waiting, I called they kept saying it was coming in mail. After month, I gave up waiting for them to come in the mail and found the documents online. I completed them and faxed it to them. Then I get a call from a "relationship manager" who tells me I qualify for trial period to reduces my payments to a comfortable payment for 3 months meanwhile, I receive a foreclosure notice in the mail. I asked if this will stop foreclosure, they say yes as long as I make the payments. So I agree, I ask if they could put in writing and fax confirmation to me. They say no to fax but agree to mail the documents. They also said since payment won't be due for 2 months, that will be enough time for documents to be received. Well documents never came despite my countless request. I was told the documents were not necessary, trial period was still valid. So I made the payments as instructed each time documenting the payment, sending registered mail and follow-up call and fax to the "Relationship Manager (RM)" who ignored me during the entire trial period. After the 4th payment, I get a call from the RM who informs me that I still am not modified and will need to resubmit an application again. What! Of course now that the government is on their tail for their tall tales and screwing with the homeowners they are suppose to be helping the gov help, they have a documented process and are trying to making seem like it's the irresponsible homeowner's fault, I say BULLS#it! These people need to be held accountable for mismanaging this practice and causing more grief than relief. Are there any class action suits in Florida? I like to sign up NOW.

I am constantly receiving calls from telemarketers asking to buy insurance from or sponsored by Wells Fargo. When I bought a computer I bought some of the extras that went along with it as well. When I tried to buy an additional item shortly thereafter the cashier told that my card had been refused. I then called my bank to find out what had happened. I was told a stop or whatever had been placed on my card because of the amount of my purchases. I then told the person that I was the one making those purchases. The complaint is that I wasn't notified by phone or email that such an action had been taken yet I constantly receive calls asking my to buy insurance from Wells Fargo! I guess it's just a matter of priorities to them. If the economy wasn't the way it is I would seriously consider switching banks.

Wells fargo charges $12.50 to use your own money for overdraft protection.In detailing this, suppose you are $1.00 short on a purchase and they have to pull the $1.00 over from the overdraft protection account then that's the dollar needed and a $12.50 charge. When it was wachovia, there was no such fee for using your own funds. I believe that there should be more regulations of some kind. What are they doing; using their customers to make up the funds they have fell short of in this economic downfall? I find this totally unfair and unethical for a proclaimed reputable business. Then there are no waviers, unless it is a bank mistake; even though I had no idea they did this. I was wondering what the constant $12.50 were that kept popping up on my account. They tell me that I do know or that I should have known, when in reality; I didn't. Had I known, I would have closed my account (S) already or at least not had any transfers leaving the main account going to the savings to have to use the savings for overdraft protection.

Friday September 16, 2011 my mother and I was walking out the door to attend my aunts funeral to only be shocked to see my car gone. I quickly called 911 thinking my car was stolen considering my brother paid my car loan off with wells Fargo three weeks prior. When the officer arrived he said there was no repo called in for my pontiac. It took an hour and half to figure out it was repoed. After wells Fargo realized that they wrongfully repoed my car the told me that they were rushing to return my car back and then my fun began with reliable recovery. After missing my aunt funeral I called reliable recovery and told them that they were very aware that my car was wrongfully repoed the supervisor got very hostile with me when I ask for proof of their insurance and told me that they were busy and would bring my car back ASAP. Well at 9 or 10 pm the tow truck driver pulled up to my house illegally towing my car with no lights and no plate. The tow truck driver approached me and said there was a few papers that I had to sign before he could drop my car. As I let him fumble threw papers I asked him if they had keys to my car and he no not unless I gave them the key. I said no this is a wrongful repossession and you don't have keys so how did u get Into my car because as soon as I walked up my driver seat was forward so I could tell someone was in my car. I then opened my door only to find my glove box open my middle council open my mirror pulled down he then began to fumble not only papers but he's words. He then explained how the repo agent who took my car breaks into cars all the time with a billy bar. Everything was gone, expensive items, money the bolts to my plates which were in my car and the cross my mother gave me that Hung from my mirror that I cherished very much. The paper work he wanted me to sign on every page I would have been agreeing that I received all of my property back my car was not damaged and that I would not hold them liable of course I refused to sign. He then told me if I didn't sign he was taking my car again. I then told him I wanted a lawyer to review the papers and that this was now breach of peace and not only a wrongful repossesion. None of that mattered to reliable recovery even after the police was called it did not matter. So I sign a paper but only agreed to what I wrote which was they returned the car. They then dropped my empty car. Not only did I miss a moment that ill never get back I had sentimental items stolen from me. Wells Fargo and reliable recovery are thieves and I plan to go after both companies and make this incident known so this won't happen to another innocent person. This was very wrong on many different levels and the need to be stopped.

I received a call this morning from a collection agent at Wells Fargo Dealer Services. My son and I had just woken up from a terrible night, as my infant son is no longer sleeping through the night due to his molars coming in. Currently I am a stay at home mom with TWO children and my husband (who is in the Navy) is the only one with the income.
The agent informed me that my payment was declined by my bank, and that it was in collections and that it was up for repossession. I had no idea that the payment had not gone through. This was upsetting to me, but I asked him if I could look into it and call later, also because I had been awake for literally a MINUTE! He said that the department that he was calling from didn't allow that and that I had to take care of the issue now. I calmly informed him of my terrible night with my son and that I was working on about TWO hours of sleep. He said that I "didn't have the luxury of calling back at this point”. He informed me again that my account status was in collections and that since it was up for repo. I needed to pay now. I knew a portion of the loan was due on the 1st, but I asked him when the current month was due. He incredulously retorted "I'm not going to tell you that. It is your financial responsibility". I replied "I am the customer and you are calling me, I am requesting that information from you". He boastfully replied “that’s not the way it works, you’re supposed to know.” I said I couldn’t believe the way that he was talking to me, he then said “TWO days late for this month but 33 days late for last month” - which is only a portion of it because we set up payments (yes which was declined because it took over 8 days to post to my account and I had wholeheartedly believed that it was processed, this was my fault). At this point I was fairly upset. I told him that I had never been treated this way, as a customer, and that I needed to speak to his manager. He stated “She is not here, so you may not speak with her”. I angrily (no shouting, ever) informed him that I had previously worked in call centers for over 7 years and that I knew “for a fact that he could not be working without a supervisor present”. He informed me that he “had been at his job long enough as to where he didn’t need to be supervised”. I told the agent that it was bull, and that I was “demanding to speak to his supervisor and that I would not be dealing with him any longer”, that if he thought that he didn’t need supervision, he was gravely mistaken, and needed “a lot more training.”
I grabbed a pen and paper and requested his name. At this point, I was crying and trembling with fury. I am 34 years old and have NEVER been treated so poorly. I have been a supervisor and held my own training classes for the call center I was employed with. If we would’ve caught wind of this agent and his mistreatment of customers, he would have been fired, promptly! I am sure that I was not the first that he’s mishandled, and I am sure that I will not be the last! He told me his name “KEN ADAMS” … and then arrogantly stated “if you still want to speak to my manager, there she is. She just got out of a meeting” HA! LIAR!
The manager was great. After I communicated what had transpired between the agent and me, I informed her that I was going to pay the full balance on the 15th. She sounded surprised, as that this was the answer she was looking for. I told her that the agent never gave me any options at all. That if he was calling to set up payment then he didn’t do his job.
I have never written a complaint letter, especially to a website about anyone before.
I cannot believe that I even had to take it this far.
The supervisor did inform me that she would speak to the agent, but I am not reassured that anything will happen. I don’t want him to get fired, but I would like for him to get written up, have additional training and even have his calls monitored for a while.
I have never heard of a company that sets up customers for repossession when they are only one month late. I guess that’s just what the economy has come to, but let’s not ever forget our moral values.

I was just hired by Wells Fargo and every thing was okay. I had to navigate a really tricky connectivity problem in the beginning, which was their fault, and as a result, I could only be trained 2 days, instead of the normal four. When I got hired, it was all over the phone and everything was going just fine. They were all apologetic saying everything would be fine. They decided to send me out into the field, and I was like: No. Let's wait a bit, finish the training as I need, and then continue however, they refused. So I went out to the field and there I met Wells Fargo in person. Suddenly everything changed. Even though I did everything as instructed at that point, they cancelled further work for me, did not review any of my work, and fired me on Friday without any excuse. There was absolutely no reason to do this. Zero. I can only come to the conclusion that the reason for this was racism. They finally discovered that I was black, I can hide this over the phone since my voice is pure white, however in real life, I what can I do? I mean, go to from saying everything is fine, I got 6 months of work guaranteed, to being fired without my work being evaluated even one time, that is total BS and racism. And get this, I am trained in the subject matter which is ISO27001. I have have spent over $10, 000 of my own personal money to get training in the area and I have over 6 years of relevant experience. My trainer has no training and is not certified in the area. I was like, should I train you? When I was working, it was too easy for me. I knew everything I should do, since I had done it before for other companies, and I was learning how to do it specifically according to Wells Fargo requirements. However, no one, not even my training, looked over my shoulder and looked at what I was doing. Zero. They did not ask for anything and I was told I could submit everything later, on Monday, since I was over my daily 8 hour limit for work. I mean, talk about messed up. I had no means for company communication and I had to buy my own equipment for this. In any other company, I would be looked at a a good employee since I did everything without proper compensation. However, Wells Fargo--> No. I'm black, and that is all. They had everything set up to fire me once they knew I was black and I have the email evidence to back it up. They don't have the company laptop, it's still in my possession and I am looking for a good lawyer to go sue this guys. Anyone want to give me advice? Bottom line, if you are black, don't even consider Wells Fargo.