San Francisco, North Carolina
United States - 94104
Upon closing I had a 6.375% interest rate on my mortgage. I was on the lookout for a lower rate, but was told by my rep at Wells Fargo (DP*), that I needed to wait three months after closing to go for a refinance. As luck would have it, the mortgage rate dropped to its lowest days after that 3 month period ended and I was on-the-ball and locked in a 4.75% rate which would have been wonderful. I paid for the appraisal and my end of the paperwork was quickly resolved.
Wells Fargo and their representatives on the other hand, proceeded to drag their heels for weeks and no progress was made. Finally, the week before the rate and appraisal were set to expire, Wells Fargo began the work on my refinance. I got frantic calls from DP* needing info,
or checking info, that I was told I needed to return 'immediately' in order to get the re-fi. I did as was told and hoped for the best.
This is where the story takes a negative, questionable, twist. The following is what I was told happened. The Wells Fargo mortgage underwriters made a math mistake which made it appear that
my condo association did not have enough property insurance. This caused them to void my re-fi application. Since Wells Fargo had waited until the last second to begin the process, my locked-in rate and appraisal both expired. This was now about Feb '09, and the value of my condo had dropped with the rest of the market and I was now underwater and as such, couldn't qualify for any re-financing.
I find it ridiculous that a loan could be rejected based on a figure without anyone checking the math first. These are people who do this everyday. Do they truly let one person do all themath? I would expect them to doublecheck their figures. My condo association is 599 units and has been around since 1988. Wouldn't that make the normal person suspicious that an association like that wouldn't have the
right amount of property insurance? It certainly feels like I got scammed out of getting an incredible rate which was rightfully mine.
Wells Fargo certainly didn't make any mistakes or drag their heels on the initial loan, when they took my money. But this time around, when they were going to have to cut me a deal, they dragged their
heels and then (I believe intentionally) made mistakes which resulted in my loan being rejected.
That re-fi would have save me almost 600 dollars a month, or 8400 dollars to date.
After a month or two of complaining to WF that got me nowhere, I heard about the Making Homes Affordable program. I checked, and indeed my loan was backed by Freddie Mac. Also, my wages have slipped almost 40% with the economy. The best deal they offered was to delay paying certain taxes, which would of course result in more compounded interest going into their pockets later and did me no real good as a soltuion.
I personally believe that they should make good on the original offer of 4.75%. We had a deal, and I fulfilled every possible obligation that I had to make the deal happen. I don't accept that they could let one person's math mistake be the sole reason for rejecting my loan. I believe that this was an intentional business decision by WF in an effort to save the company money. I believe that if you were to investigate you would find many other people like me, mysteriously denied in a way that
works outrageously in WF's favor and screws people like me, the taxpayers.
In June of 2009 I had opened several business banking accounts at the Wells Fargo in Fountain Hills, AZ. At...
After defaulting on my mortgage for 10 months, (1846.00) monthly payment, I gave Saxon Mtg servicer for Well...
I have been working with wells fargo since about july 2009 to get a home loan modification, as outlined in...
You were reading a complaint about Wells Fargo.
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Hi, We bought some furniture on a buy now pay 12 months deal and Wells Fargo was the company we had to get the finance through. Well its 9 days till we have to clear the balance before interest is due ! so we went to the local WF branch to be told we cant make pay there so we rang them to pay over the phone `but you cant do that` and was told by a rude / difficult to understand accented person to pay online. So fine we tried that through our bank HSBC but they are not set up to do so. So we rang again to again speak to a very rude foreign person whom told me to send payment but because there is now only 7 days left we would probably have to pay the full interest !!!because of the length of time they allow for their system. I tried to explained to this rude person we have been trying to pay for 2 days in person / over the phone / online rather than post but am unable for her to say `look you have had since Feb last year to pay you should have done it then` !! LOOK lady the reason we took this deal was the fact we could hold on to our money for a year rather than pay for the goods then and waiting till 9 days before its due to pay is not unordinary and that just because your system is out of the ARK is not my fault. LET ME PAY OVER THE PHONE OR ONLINE ! grrrrrrrr we are sending it now by express registered mail !!! they really do need to catch up to the 20th century..
Wachovia Bank now a part of Wells Fargo is using an unethical and boderline illegal activity to take my...
Wells Fargo Home Mortgage has the worst customer service... I have been trying to modify my loan for a year... they keep asking for documentation (which i have faxed and mailed already, and every time you speak to a customer service rep they keep asking the same qauestions...I am about to give up on my modification... But to top everythig off my home had water damage( a pipe burst when i was out of town), my insurance company sent me a check to fix my property, and since it was endorsed to Wells fargo I sent the check to them and I been trying for whole week every day being on the phone and I am still not getting a draw of 30% to fix my home..I have been on the phone since monday and today is friday... their customer service is incompetent and they don't care about their customers...Yesterday I spoke to a supervisor named Brandy and she assured me the first draw would go out ..today I called them to verify and the check and I was told that it wasn't even ordered, this after the supervisor assured me that this had been taken care of...
This bank charges outrageous fees. They charge a $5 fee every day your account is in a negative status, only making it even more negative, digging you in a deeper hole! The fees are incredibly horrible. Besides the fees, my biggest complaint about them is their online banking system. When making a purchase using your check card, you will find it in the "Pending" section the same day you make the purchase, then the next day, the transaction just disappears! It is neither in the "Pending" or "Posted" section! This causes serious confusion to customers who rely on online banking to do check and balances. Then a few days later, you will find the transaction appear in the "Posted" section, after you've forgotten about the purchase and wonder why your balance is all of a sudden not what you thought it should be. I emailed customer service about this, and their reply said that because of the system, there is no way for a transaction to remain in the "Pending" section while it is being cleared. This is such B.S. because other banks I have been with keep the pending items showed as pending. I feel this just screws consumers up and is Wells Fargo's way of collecting more fees.
Due to mental illness I fell behind in my morgage. Wells Fargo sent us papers they had mortgage assistance plans to help us catch back us. So far I have been working with them since AUGUST 2009 and done everything they asked for. I send them 30 pages of documentation of January 14; now they want the SAME DOCUMENTATION ALL OVER AGAIN!!!<br />
FURTHERMORE, THEY ACCUSED US OF NOT <br />
FOLLOWING THE REPAYMENT INSTRUCTIONS; BUT I HAVE THE CHECKS TO PROVE I DID!!! AND LAST, BUT NOT LEAST I WAS INFORMED THAT I NEEDED TO PAY $5, 325 BY MARCH 3RD TO BE UP TO DATE. WELL, I PAID BY JANUARY PAYMENT, MY FEBRUARY PAYMENT AND MY MARCH PAYMENT, AND NOW THEY SAY I AM $6, 000 SOMETHING DOLLARDS BEHIND!!! THEY INSIST I MISSED SIX PAYMENTS, WHEN THEIR OWN LETTER STATES THAT I ONLY MISSED FIVE!!! AND, AFTER FINALLY GETTING AN ANSWER FROM THE FIRST TWO PACKETS, THEIR ANSWER WAS "WE CAN'T HELP YOU BECAUSE YOUR HOUSE NOTE IS NOT OVER 31% OF YOUR MONTHLY INCOME!!! SO WHY DO THEY WANT THIS STUFF ALL OVER AGAIN WHEN THE HARDSHIP PART DOESN'T EVEN MATTER!!! I THINK THIS IS A SCAM ON THEIR PART!!!
Hi, I purchased airlines ticket, s for my wife, daughter and baby son through a travel agency in florida...
To make a long story short, last year my husband lost his job. After blowing through our 401K savings to keep making our house payments, and with no new job in sight, we contacted WF about a loan restructure. At the time we applied and were granted initial approval, it was made clear to us that this program was only for those who were planning to stay in their homes, which at the time we were.
Between the verbal approval and the receipt of the loan modification documents (Sept '09), my husband was offered a new job in a different state, and we decided to sell our home and move. When we received the written documents, we returned them unsigned with a letter to the effect that we had now decided to sell our home, and were declining the restructuring. We continued to make our regular payments.
PROBLEM #1 - For the first 3 months after the above, Wells Fargo automatically withdrew our regular mortgage payment from our account, AND the modified payment amount. That's right, we're talking a $2500 mortgage payment AND a $1900 mortgage payment each month for 3 months. Talk about a hit to an already desperately thin wallet. It took my husband most of January '10 on the phone with WF on an almost full time basis to get this resolved and to get the duplicate payments deposited BACK into our checking account.
PROBLEM #2 - In the meantime we've sold our home. We are supposed to close on the sale 3/10/10. Come to find out that WF has, since our January payment, been holding our monthly payments in a "suspense" account instead of posting them to our loan (because we didn't return the loan modification docs back in September - which, you may recall, we DID). When asked to move the money out of suspense and post it to the loan, they have stated they can't do that because it is in the loan modification program. The customer service person then asks if we want the loan removed from the program. Once this happens, which we are told will take about 72 hrs, then the suspended funds can be applied. What the minimum wage call center person fails to acknowledge (or anyone else up the chain of command), is that WE HAVE requested the loan be taken out of the loan mod/loss mitigation program... in September, December, January, and February of this year! As of now, the loan payoff is an artificially inflated number (by over $5K - the funds in "suspense"), we don't have the extra $5K to bring to the closing table, and so we may lose the contract on the house because of this. I have been working w/various people in various departments at WF to get this resolved since Feb 10th, and as of today, 5 days before closing, it still isn't resolved.
To make matters worse, every time I call in (because God knows you can't actually go down to a local branch and get any help), I speak to a different person, get put through the automated phone wringer, the people I speak to refuse to provide me with a last name or direct phone line, refuse to transfer me to supervisors who could facilitate resolution of this issue, and in general jerk me around.
Loss Mitigation...HA HA HA. If they wanted to mitigate their losses on this property, they would get off their ###, post the "suspended" funds, and give the escrow company an accurate payoff amount so we could close the sale. At this point, the contract is enough to pay the loan off in full, they aren't even getting shorted any. If we have to go back on the market, we will have to do so at a reduced price, as a short sell, and that could possibly end up costing WF tens of thousands; my guess would be in the $50 - $100K range. Loss Mitigation my fanny!
I have been run around the block more times than a $3 whore, may lose the contract for the sale of my home, and have already had to delay the start of my new job (the pay from which I need to take care of my bills, like, you know, my mortgage) to deal with this problem.
I will NEVER bank with WF in ANY CAPACITY once this is all resolved, and if we do lose the contract for the sale of the house, I am considering speaking with an attorney to see if there is legal action we can take here.
I have filed complaints with Wells Fargo, BBB and Attorney General's office, and to date have not...
Wells Fargo has no intention of helping homeowner's with loan modifications, refinancing or anything to do with a home purchased at a subprime rate. We have tried for a year and a half to work with them. I have tried 3 times to refinance with them without success. I tried for a loan modification and they lost my information not once but twice. They finally sent me a loan modification after 6 months that was 100.00 less after suffering a loss of 40, 000 a year in income. They offered another subprime on first mortgage and 10.5% fixed on second mortgage. This at a time when mortgage rates were 4-6%. The Wells Fargo mortgage officer has conveniently left the area so she is of no help. She basically promised us that after 2 years in a subprime rate we would easily qualify for a fixed rate. We made payments religiously and were never late until illness struck. We were denied everything, including short sale and deed in leui. Now we are in foreclosure. If Wells Fargo would have worked with us and given us a decent fixed rate we would have easily been able to make our house payment. The US Government really needs to step in and review actually who was helped with the stimulus money because I believe very few people have benefited and Wells Fargo is responsible for a large number of homeowner's being displaced and causing the real estate market to be overrun with foreclosed homes.
Wells Fargo repossessed our vehicle after we have paid SIX years on the vehicle after they forced a payment through my checking account before they were authorized and bounced several of my checks, then began running it through 2-3 times per week, causing one fee after another without asking me and this happened on a weekly basis. Then I tried to tell them I had so much money taken because of this, this made me late on my payment and then they repossessed my car and now are trying to charge me to get my personal items out of my vehicle. I was not given my tag either. They took the car so far off that myself and my husband are going to have to take off from work to go 2.5 hours one way to get the personal items. They refused to let me pay the late payment and late fees to get the car. They knew we were almost paid off.
I spoke to 3 or 4 Wells Fargo representative throughout this ordeal. All of them sans a Lee from Minneapolis(?) was not only unhelpful but seemed gleeful that I was getting screwed over. Anyways I never got the name of this guy but this is the best example of Wells Fargo customer service:
As I tried to get my questions answered, the Wells Fargo employee (we'll call him Mr. Idiot) hung-up the phone on me as I tried to get information to dispute a claim; Literally said Good Bye and hung up before all my questions were answered.
To be fair, that was probably the best treatment I had the entire conversation. The Mr. Idiot spoke to me like I had down syndrome and proceeded to repeat everything I just said explained to him as if he were explaining the best course of action that I should embark on (as if I'm ###ed). For example:
I say: I need to know the date I closed my checking account. I need that date so that I can find the check I used to pay off my savings account. (notice that one is a checking account and the other is a savings account)
Mr. Idiot (and I paraphrase): You should get a copy of the check to prove you already payed off your savings account and present it to our bank.
Well thank you Captain Obvious.
Being the extremely intelligent man that I am, I ask him for the date that I closed the checking account (again) and he informs me he can't provide me with the information because it isn't related to my savings account; and since I am not longer a Wells Fargo Customer, Wells Fargo will "no longer service me." Not only will he not provide me with the information that I need, but apparently I can't go to a branch to get that information.
So here's the situation I'm in: Wells Fargo claims I owe them money. They won't provide me with the information to prove to them that I don't owe them money. To top it off they've forwarded everything to a collection agency which is threatening to put a ding on my credit scores if I don't pay up. Gotta say, I'm the luckiest guy on the planet. Thanks Wells Fargo, you guys are not criminal at all.
And now for a rant.
Finally to the people who work at Wells Fargo. I know everybody has to put food on the table and everything but how do you rationalize your jobs. You throw people out of their houses so that you can get that 5 million dollar bonus. Is the 12 million dollar salary such pittance these days? (especially since some 12% of Americans don't have a job) What about the people who listen to their corporate bosses and gleefully help steal from other people's savings? Are you so numb that you can't empathize with the anxiety you cause in other people when you're condescending to them? The anxiety that you put me through is not something I would wish on anyone. In any case, [censored] you! May I never hear from you again.
I called a Wells Fargo Customer representative and asked, "If I mail you a check in British pounds, will you be able to deposit that check into my Wells Fargo checking account in USD?
The representative said, "Wait, let me ask..." and she returned and said, "Yes."
So I mailed them a check with the amount 2, 100 British pounds worth about $4, 000 USD at the time.
The check was never cashed and was never returned to me.
When I called to inquire, every time I was asked to call back in a couple of weeks, until one day they said our policy is to return the checks we cannot cash. When I asked the organization that issued the check, they said their records show it was never cashed and their bank advised them to not issue another one until the check is returned.
One year later and the check has not been returned to me nor to the original issuer of the check.
This is Wells Fargo for you. I have emptied my checking amount and do not intent to do business with them anymore.
They lost my $4, 000 USD.
Wells Fargo bought my mortgage and have been trying to sell me insurance since they did. I have a homeowner...
I was employed by Wachovia Mortgage FSB in the San Antonio Texas Financial Call Center until Dec 2008 when I was laid off with approximately 1500 other employees. I went on Cobra insurance through Wachovia during 2009. In October 2010 Wells Fargo who bought Wachovia was now handling the employee benefits, ie Cobra Insurance. I made my selections for Cobra insurance for 2010, which will run out in June 2010. I have the conformation letter of my Cobra insurance selections from Wells Fargo in November 2009. All along I have been making my Cobra insurance payments via ETF. I had to switch insurance plans for 2010 and selected one of the plans that Wells Fargo offered. I have made my Jan and Feb Cobra payments. Now Wells Fargo has informed me they have canceled my Cobra insurance, has sent me two different letters saying they have reinstated my coverage with plans that I have not selected, and sent me a check back for $1400 with the note return of premiums. The service center also tells me I have a $900 credit. I have opened a claim with the WF Cobra service center on Feb 11, 2010. To date I have not received any assistance from them in clearing up this matter. I have called the 800 number many times, can never get to a supervisor or manager. The people in the call center cannot /will not tell me what is going on. I even got a Manager on the phone from the Human Resources Dept on a conference call with the Cobra Insurance center, she could not get another manager or supervisor on the phone either. I called Wells Fargo Excecutive office for Jack Stumpf the CEO of Wells Fargo. They could not help me and could not tell me what to do except to call back the Cobra service center. If you schedule a call to have a manager or supervisor call you back, they make one attempt. If you miss the call you have to request a call all over again and wait... I have finally called the US Department of Labor to file a complaint against Wells Fargo. The Labor department is waiting on a call from Wells Fargo. The bottom line is until the US Department of Labor hears back from Wells Fargo, I and my family have no insurance coverage due to Wells Fargo' incompetence! I have just found a new job after a years search. As soon as I can get insurance coverage with my new employer ( 90 day waiting period) I will be done with Wachovia/ Wells Fargo! I have been in the customer service industry for over 30 yeras and have never seen a company handle a complaint so poorly! IWILL NEVER DO BUSINESS WITH ANY WELLS FARGO COMPANY OR ACCEPT A CHECK DRAWN ON A WELLS FARGO BANK OR WELLS FARGO COMPANY. IN MY OPINION THEY ARE CROOKS AND ARE DISCRIMINATORY TOWARDS FORMER EMPLOYEES!
I've had my car loan through WellsFargo since 2008. I decided to pay my car off early by 2 years. So I had the money in my bank account and decided just to send the check via Billpay. I first called twice to see what address I had to mail the payoff to. Then I called and got the exact payoff and send the check out via billpay that day. So, I havent heard anything. I called Wellsfargo and told them the sitaution the guy said to make sure the check acutally went out and maybe it was something on my banks side. I called my bank and they said the check had been mailed out 2/12 and that WellsFargo should have rec. the check in 5 business days which was thur. I called them again today 2/22 and nothing they have not rec. the check. The lady on the phone was saying that maybe I mailed to the wrong P.O. Box. I told her I called twice and 2 reps said that was the correct address and now your saying something different. She was like I dont know why they told you that and your check probably arrived to that Box but they had to send it to the right Box. Then I asked her about interest because I was told that if they payment was not rec. by the 2/22 that they would add interest. The lady was like yes if we dont get the check today we are going to add the interest, and it doesnt matter when the check was mailed it matters when we get it in hand. So, I told her I know how sometimes places hold onto the checks to charge you interest and late fees (chase-I cancelled the Credit Card after this happen) She got defensive and was like what do you mean by that. I said you know what I mean. I know for a fact they have the check in hand and they are doing nothing to process it. Come tomorrow I bet I check they will have the check processed. All this to charge me interest come on you took bailout money that wasnt yours in the first place. What Rip-Offs.
So I leased a car in 2007 from Wells Fargo Auto Finance. I lost my job 2 mos. later in 10/07. I made ON TIME full payments to Wells Fargo Auto Finance through February 2009 despite being unemployed and only working now and again at 10% of my former wage given the economy, etc. To make is simple.. we were former large earners for years who were significantly hurt in the 2007 recession forward and I was only able to find temp and contract employment at 10-20% of my former earnings. Despite that, I made payments to Wells Fargo Auto Finance without a hitch for nearly 20 mos. Finally, by 2/2010 we were 30 days delinquent and unable to continue paying for the car that was LEASED based on my former employer's monthly car allowance. Basically, we were done and we'd exhausted all of our financial resources, family, friends, 401k, housing equity, etc to pay our bills including the lease. Flash forward. 2/10/2010, WFAF calls me, asks for 1 pmt by eom. I say I can't, I tell them I'm done, baked, can't afford it further. WFAF rep responds by attacking me for being a lame businessman, a bad husbad, bad father, etc telling me I should not have entered into the agreement in 2007 if I could not pay for it. I told her, I'm sorry, but I lost my job nearly 2 years ago and have paid you religously since then but have run out of options and money. I said, Please come pick up the car, let's work something out and settle. She told me no way, she wants $ or nothing. I told her again, please come to ____ address and TAKE the car. She responded saying, I want $__ money and I don't want the car. I responded telling her I'd already had a call in the last week from the Wells Fargo REPO department confirming my address, and told her I'm more than happy to set up a time to VOLUNTARILY surrender the car to them. She did not want to hear any of that and proceeded to YELL at me that I need to re-examine my financial options and come up with a payment. So.. basically, I want to and am willing to SURRENDER the car and strike a settlement on the remaining balance due, but THEY want no part of this? What do I do next? File BK 7? Quit taking calls? Drive the car till it dissapears one night? I'm confused. I've offered to give it up and settle up.. what else can a man do in my situation???