The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Walmart / Pictureme Portrait Sudios / low resolution photos sold as hi res

1 17030 US HWY 441Mount Dora, FL, United States Review updated:
Contact information:
Phone: 352-735-2770

I went to Pictureme Portrait Studios in Wal-Mart to have some pictures taken for me to use in marketing materials. I am a realtor and need Hi Resolution photos for signs and other marketing stuff. They sell a Hi Resolution photo CD with copyright release for $119.99 ($128.39 with tax).
When I got the CD home, the pictures were between 200 and 300KB (No where close to "Hi Resolution"). I was told by the graphic artist I am working with that Hi Resolution photos start at 3MB and go up from there. NOTE: Before I purchased, I told the clerk what I needed the photos for and specifically that they needed to be large file size high resolution photos. She said, "The cover says they are hi resolution, I don't know how large they are, but they would'nt sell them that way if they were'nt hi resolution".

So I called the studio. They told me to bring in the CD and the receipt and they would make a new CD. They did, when I got it home, it was the same file size as before. I called again, waited on hold 15 minutes, and was told I would receive a call back.

3 days later I called again (waited 15 minutes) and was told I would receive a call back from the district manager.

Well, the pictures were taken on 8/5/09, today is 8/28/09, I still have not received a call back. I called again, waited another 15 minutes and was told I will receive a call back from the district manager.
Same run around as before. NEVER NEVER BUY FROM PICTUREME PORTRAIT STUDIOS!!! Pictureme Portrait Studios has the worst customer service I have ever dealt with... Comcast comes close, but pictureme portrait studios takes the cake for the worst customer serivce on the planet. I beg you, please do not buy from them under any circumstances. Pictureme Portrait studios has the most horrible customer service on the planet. I hope they go out of business soon, or that Wal-mart evicts them for leaving such a bitter taste in the mouth of Wal-mart's customers.

So far I have waisted 3 trips to the store, and over 1.5 hours on the phone (45 minutes listening to elevater music before reaching a live person). It is no worth it! Don't use Pictureme Portrait Studios, no matter what.

Sort by: UpDate | Rating

Comments

  • At
      27th of Nov, 2009
    0 Votes

    yes I agree. Comcast is like gold compared to the CPI corporation. If you want another tip, Picture Me Portrait Studios is a sister company to Seers portrait studio. Seers is also owned by CPI. Now you know~ :)

Post your comment