The complaint has been investigated and
resolved to the customer's satisfactionResolved Picture Me Portrait Studio — recieve my pictures 15 days after they were taken
resolved to the customer's satisfaction
Due to my previous experience, I will NEVER have pictures taken there again or refer a friend. I am very irate and agitated with this company and their unprofessional employees. On Feb 25Th I took my sons a 1yr and 3yr old to get spring pictures taken at a Picture Me Portrait Studio. I had a appointment schedule for 3:00 that afternoon, when I got there I was told that they couldn't take the picture because the camera was broken and they are still waiting on a piece to fix the camera. I asked why no one called to tell me that the camera was broken the young lady then replied that "she didn't know" and look in the files then pulled out my appointment form and said they had the form in the wrong slot. she then went on to say that if I could get across town to another studio that I could get me picture taken there if I hurry.
So I got my kid and put them back in the car and went to the other studio. when I got there I had to wait about 1hr to a hour in a half before the pictures were taken, by that time my kids were agitated. After the pictures were taken I paid in full and was told that the pictures would be available on march 5Th. on a Thursday So on March 5Th I waited until 4:00pm to go pick the pictures up. when I got there I was told that the pictures weren't there yet and they will call me when the come. I then asked again why didn't someone call me to tell me that the pictures weren't there and again I got a "I don't know" were sorry. I then informed them that I was going out of town and that I need those pictures to give to family. At this point I'm upset that twice I have been given the I don't know deal and I waited gas to do something at the fault of this company. So I called corporate office in regards to this matter and was told by a young lady that the pictures were in the process of being printed and will FedEx to the branch and she will then have them FedEx to me at my vacation address on Monday and that I should receive the pictures no later than the 10Th of March. So it's the 12Th and I called corporate office and was told that my pictures have just being sent out. I advise them that it has been 15 day and I wanted to cancel the order due to the unprofessional service I have been given and the length of time that it is taken to get my photos. I was advise that they couldn't cancel the order because the pictures has been sent out. I asked if I could bring the picture back for a full refund I was advise that they couldn't refund me the full refund but they could do half because the pictures were mailed to me by regular mail when it was suppose to be FedEx.
I have advised my friend and family of this matter and they will not take picture there again. will I never refer anyone and will advise everyone of my services.
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