Eden Prairie, Minnesota
United States - 55344
My name is esmeralda botello,... to whom it may concern..., my husband isidro botello graduated from college...
We had our kids's pictures taken way back around Easter and stopped back 3-4 weeks later and the place had closed. We put money down on the session because the lady said we had to. Never received any pictures and the workers at Walmart said you will be getting them in the mail. It's June 16, 2013 and still nothing! I am sooo angry and disgusted with this! My daughter came home from college and agreed to these pictures and then to receive none at all?!! What a horrible way to run a business! I think it is a scam and they took off with our money! And by the looks of the complaints on this page, others were scammed also.
I had pictures taken on March 21, I paid and they said they would call when they came in. They never called...
I had my two little girls pictures done and its been three weeks. Then I come to find out after I paid them...
I had two sets of picturers that I have purchased from my local walmart potrait studio.. I recieved the first...
This was a come on, bait and switch, and rip off. We can send a man to the moon but cannot produce prints in...
The photographer did very little to set up photos. She offerred NO props, and only a couple of choices for background color. She counted 1, 2, 3 and that's it for getting three small kids to smile. HELLO!!!
The purchased disk, wasn't even useable! The background junk shos in every one, and even uploading them to walmart online they become grainy when trying to crop the background out.
1. don't wait for the cd as the store can burn it immediately after the photo session! 2. high resolution cd...
Fred waniska the regional director of texas picture me and jim maddox the vp of picture me... horrible supervisors
I to have worked directly under fred waniska and what I have witnessed is horrible. the sad thing is jim maddox knows all about it and protects his "good ol'boy". there are numerous sexual harassment allegations against fred and they have all mystically disappeared and the girls who accused fred have all been fired, with the help of jim. from what I have heard there is a class action lawsuit against fred and the company and I would love to hear how to get involved, I have witnessed so many things that never should of happened. if an employee was over weight he would say they are unprofessional and find a reason to fire them since we can not fire a person for being fat. he told me I had to wear my hair down and styled everyday, my nails had to be done, and that I had to wear more makeup. one of the employees numbers were down because she worked in a high bi-lingual studio and she was not bi-lingual he assumed because she was hispanic that she was and when he found out she was not bi-lingual he told her to learn spanish so she could get her numbers up or she would lose her job, she started crying and he said quit crying like a little baby. he always talked behind everyones back thinking we do not talk to each other. he constantly used foul language directed at you and talked down to you. I planned to take a week off for my wedding fred approved it then when it came time for the week off he said sorry you have to cut it short so I got 4 days off for my wedding and on the day my family came in town and we were suppose to be getting everything together fred called me and I spent all day in the computer doing reports, I was not allowed to take my honeymoon directly after my wedding, I had to wait a month later when the time came for my trip fred gave me the third degree that I was going and threated my job, witch was nothing new he threatens everyones job every day, he screws up and you are the one to blame. I went to della in the hr department multiple times about him and so did some of my other coworkers, and surprise we all ended up getting fired. della in hr is protecting fred and jim is helping her. cpi is the worst company to work for I would not recommend anyone to work there ever.
This was my child’s first Christmas and it was very important me to send out family portraits a...
To make an extremely long story short... Not possible! I had pics taken for my daughters first Birthday (Oct 2010). I put a deposit down & was to pay the remaining amount when the pics came in. I received a phone call on Nov. 5th stating that my pics were in and proceeded to go collect them and pay the remaining balance with an electronic check. After paying the balance I noticed half of the pictures were not what I had ordered & left them with the studio & they agreed to reorder the pics I had originally chosen and they would be in on Nov. 17th 2010. Once the electronic check posted to the bank account(that was stamped on the front with the correct amount) I noticed they had actually charged $70.00 over what they were supposed to. I called the studio and they were of no help!!! I then called CPI(the company that owns Picture me & a few others) customer service and was told to make copies & fax everything to them, which I did. I repeatedly had to call, be put on hold, and was never able to speak with a supervisor which I had asked to do multiple times. After receiving horrible customer service they told me an amount that they would refund... I still would have been paying $10.00 more than I was supposed to be paying. I told the company I would be returning the portrait package to the studio and wanted a full refund including the $70.00 that was taken out of the account that they were not authorized to do!. I returned to the studio with the portrait package less 1 5x7 & 2 wallets that I agreed to pay for on Nov 16th 2010. When I arrived I informed the Manager who I had already spoken with regarding the situation, I had spoken with CPI customer service & I was here to return the picture package. She then said she had to call them herself and I stated that was fine. I didn't think I would have to give her the number to the company she works for...WOW! I said to her here is the number for CPI & she then responded with "who is that?" Another big WOW!!! Their own employee was on hold for more than an hour. She stated I was there to return the photos & I believe they asked if they were all there? She told about the 5x7 and 2 wallets and they asked where the others were. HELLO!!! You have them !Another employee who heard what was going on, came over to say she had remembered me & confirmed what I was saying. She then stated another employee had put them somewhere... Of course that somewhere couldn't be found. I asked the manager to call her district manger & she said she would and have her call me regarding this situation. I haven't received a call from the manager of the studio, CPI or a district manager. Gotta love great customer service. My dogs receive better customer service from the vet. My husband has informed the BBB and we will see what happens from here. Completely unorganized, horrible customer service that I didn't even truly describe, never mind thieves. So I now have a portrait package that I can't return, even though I paid for them and had $70.00 stolen from my account because they still have the other half of my package... SOMEWHERE.
Took my kids to the studio in round rock texas and walked outed becasue the employee was dressed like a hooker (boots and all) come on 4 inch stilledos while walking around toddllers. drove all the way to hutto texas and gave up!!! employee there looked as she just stepped out of a biker bar and was prould to show all her stuff if you know what i mean. Come to find out both were managers of studios. WTH. how can they let their managers dress that way. was going to call DM but why bother, if he or she lets her managers dress this way they must be just as bad.
Come to find out that Sears actually owns the studios inside of wal-mart. another WTH.
Date-07/15/2010 Trans#-[protected] session# 102919 Salesrep-Melissa Payamount-$96.74/debit. After taking...
I was hired with PictureMe in August of 2009, in the Lunenburg, MA studio. In the beginning I absolutely loved it. It was my first time working for Corporate, and although I had heard some horror stories of what it could be like, I decided to take the chance. I went in expecting some training in Photography, which is wanted more than anything. I had just recently graduated in 2007 and didn't have the money to go to school. Before going to PictureMe I worked for a privately owned Portrait Studio. I didn't take a photos there, besides events such as pep rallys or football games; I was a re-toucher. Anyway, I went to PictureMe to further understand what it could be like to be a Photographer. Needless to say, I was barely taught anything. Nothing about the camera, lighting, or ANYTHING! I was taught the basics on how to use there programs, how to sell, pretty much how to annoy the ### out of people.
I think that going off of what I knew beforehand, I did fairly well. I had done my homework. I read camera manuals, bought myself a $800 camera to play around with myself, and found answers to questions that I had online. And after an exhausting Christmas season had finally passed, I was offered a promotion. They thought I was "Management Material". I accepted the promotion and asked where I would be moving too. The District Manager [DM] at the time told me that she would have to look into it and get back to me. She calls me back and tells me that they need to fill a Managers position in Ware Massachusetts. I asked how far away from me that was from me. She told me that she was unsure, that she was estimating about a half an hour. I told her that I wanted to take the drive out there and then get back to her on weather or not I would accept the position or not, and that if I didn't want it, then I wanted my ORIGINAL position back. She agreed and told me that was fine. Sunday was supposed to be my first day out there.
That Sunday I woke up to an extremely swollen throat. I was unable to talk, or even swallow pills. I called my DM and tried to tell her that I was going to the emergency room, I was unable to make it in due to my condition. She fought with me, yelled at me, and tried to find some way to get me to come in, VERY RUDELY. Needless to say, I did go to the emergency room that day to find out that I had strep. Great thing to have with little kids around huh? I was out until that Wednesday. My manager of that studio was on her vacation and offered to come in and start on my training with me. I was supposed to get three days. The DM declined this offer and scheduled me to be in Ware that Friday.
That Friday comes and I leave my house at 8:30. After an hour and fifteen minute drive, I arrive at my destination to find that the DM isn't even there. We open at 10:00 am everyday, and I was only 15 minutes early. You would think that when a new person is on her way in, you would be ready for her to be there. Yeah, well so much for thinking. My name wasn't even in the computer meaning that I couldn't even clock in! AND I had people trying to pick up there photos who had balances. The way that their system is set up is that you need to be clocked in to be able to get into the cash drawer. I had no other options but to only accept credit cards, and ask for the people with cash to come back as soon as I was able to get into the cash drawer. People were upset, but I really didn't have an other options. I called the DM and told her my situation and she told me that she would get there as soon as she could. In the mean time, I looked at the schedule for that day and saw that I had an 11:00 am and a 12:00 pm. I figured that the DM had to be there by then, right? WRONG. 11:00 am comes in, I take them and act as though there was no problem. Before I begin to take the photos, I explain to her, not in great detail, the situation I was in and that at the moment I was only able to accept Debit/Credit Cards. She said it was fine, and I proceeded with her session. That session ends and still no DM.
The 12:00 comes in. Half way threw there session the DM FINALLY comes in. I poked my head out of the camera room to tell her that I am still not clocked in, and she says that she's gonna fix it. So I'm taking the photos for the 12:00 session and the DM pokes her head in and nit picks every little thing that she doesn't like. "Why would you use that background with that outfit" "Don't go so close" Don't this.. why this" All these negative things right in front of the customer! And then the last time she comes in she tells me that she needs to send me to North Oxford because there was no one else. At this point, I was ready to loose my cool. I let out a big sigh, rolled my eyes, and literally lost it, not all that badly yet. "Are you serious?!" "Is there a problem" she replied. "I'll talk about this with you after" and just completely shut her out. I can only imagine what the customer was thinking at this point. Sorry, to where ever you are!
So the session ends and I come out, trying to tame my bad attitude towards her since she is my boss. She tells me that I have to go to North Oxford, because the girl that was supposed to show up didn't. She asked why this upset me so much, and I told her that basicly the whole training thing. I was told three days minimum and got cut down to NOT EVEN five hours, which most of it she wasn't even there! I left and went to North Oxford instead of fighting with her, or taking a lunch. Yeah, my lunch break consisted of driving that day. Wasn't very yummy. =/
She meets me in North Oxford and I tell her that I need to talk to her. I told her that there was no way that would be able to drive an hour and fifteen minutes to work everyday. It was to much for me, and I wasn't getting paid NEARLY enough to be putting the unneeded miles or the gas into my car. She hesitates and tells me that there is a slight problem with that. They were already having someone transfer into my old position in Lunenburg. ARE YOU KIDDING ME?! She then told me that she could give me a "Floater's Position." What the eff if that?! The whole reason why I turned down the job was because of the drive! HELLO!!
The next week I was in Lunenburg. The DM kept calling with different options that we could do. I turned every single one down, I wanted to stay in Lunenburg like the original agreement was supposed to be. Finally she calls me and tells me that the manager's position had opened up, and that unfortuntly there were no other options for me. So I took it. It was the closest studio to Luneneburg, and it was management. It was a 40 minute drive there, right below Worcester.
I was trained for a day. I was told that I "pretty much knew what I was doing." I went to North Oxford to find how rude people can truly be. I was screamed at by customers almost everyday. Even the Walmart employees would give me dirty looks. And it was this way for a good two weeks straight. Finally the hostility began to calm down. I began to receive compliments rather than complaints. People would tell me that they hoped that I stayed and that I was the best photographer that they had in that studio. I was even tipped $40 once, and the customer insisted! I told the DM about the compliments that I had been recieveing and her response to me was "don't get to comfortable, this position isn't going to be as permenant as we thought." I HAVE TO GO THREW THIS AGAIN?! was the only thing that went threw my head. My car had broke down and I was trying everything I could from borrowing my fathers car, to paying people to drive me. And I will admit that I was occionally late. She tells me that Walmart wanted to have a conference with her about me.
The day that she came in for the conference, I was nowhere near excited. The whole thought of the situation just had me in an all around bad mood. Pretty much everything that was feeling good about went out the window. She comes back from the conference and is going on and on pretty much about how badly I suck. And I finally I say something. "I want out." "What do you mean?" "I don't want to be in this studio, I really don't care, I want to be in Lunenburg and if I'm not in Lunenburg then I don't want to work for this PATHETIC company anymore!" I had finally lost it. I had lost control of every little thing that had been bothering me. I told her to send the girl that was in MY position in Lunenburg to the Managers position in North Oxford since that girl had originally came here thinking she was going to get management. The DM then told me that "There is no way that we will be able to do that because she has children and responsiblities that she can't be that far away from." "WHAT?!" I could feel myself loose it again. "YOUR TELLING ME THAT I CAN'T WORK IN LUNENBURG BECAUSE I DON'T HAVE KIDS. I didn't realize how different things could be by spitting a few out. I'm 20 years old with NO kids, I thought I was doing the right thing with my life. But it's okay, give me a few months and let me get back to you on that." As that last sentence came out of my mouth, all I was thinking was SHUTUP! I was put on a suspension kind of thing till that Saturday because she told me that I needed some time to cool off.
I used this time wisely and found myself a new job. When I went back I put my two weeks notice in but told them it was going to be more like a week. I did a new call no show for the last three days I was supposed to be there. I started a new job the next week, that thus far has been absolutely terrific. And they are also a Corporation. I actually don't get yelled at for mistakes that are accidently made.
I DO NOT RECOMMEND ANYONE TO WORK FOR THEM, EVEN IF THERE ARE NO OTHER OPTIONS! ALL THEY CARE ABOUT IS THE MONEY MONEY MONEY! NOT PHOTOGRAPHY, NOT CUSTOMER SERVICE, JUST HOW MUCH MONEY YOU MAKE!
I had an appointment to have my Grandaughers Easter and 6 month pictures taken at 1 pm on 3/3/2017. I arrived...
Okay... this 4.99 Monday- Thursday (32 sheets) and 7.99 Friday-Sunday (30 sheets) is just a scam and a way to get you into their studio. To get your "32" or "30" sheets of photos, it’s the FIRST SHOT/FIRST POSE ONLY.
Did they forget to mention that to you?
Or DID they mention that to you but failed to inform you that they have no intensions on selling you JUST that pose?
They are pushy... they need to make their sales average for the day. They figure selling this "unheard of" package is PERFECT in regards to raping you of your money.
ALSO, this "4.99" and "7.99" package consists of just a normal photo. You need to pay extra for enhancements. And trust me... being the slick photographers that they are, they will make SURE that there is something about that first shot/pose that you don't like... Want to know why? So they can sell you the other remaining 10 beautiful portraits they took of your child so wonderfully.
And you CAN’T nor will you be able to choose one of those 10 beautiful portraits for your "4.99" or "7.99" package.
Its first pose/first shot only... Remember?
You walk out pissed the hell off with no receipt of photos purchased because you trusted that it wasn't a scam, or you walk out pissed the hell off because you spent $200.00 - $300.00 dollars on photos when you're intensions were to spend NOTHING!
Let me guess…. They offered you the option of putting “Half Down Now” on the $300.00 purchase you made? They still got you right where they wanted you…..
Picture Me Studio's in Walmarts are junk and a scam. There portrait packages are over priced and the make you buy there club everytime and the sad part it is good for one year. How many people have spent a extra ten dollars everytime they came in to get there photo taken? And the 4.99 deal doesn't say anything about a extra sitting fee, but they charge you five more bucks. Stay far from this company it's run just like walmarts. Buy a camera and put companies out of business like this. It sounds like. A great deal but in the long run it trash.
I had a horrible ordeal with this company. It was the 1st time I had taken my 3 month old son to get pictures at Wal-Mart. Not only did the woman taking the pictures look like she had a serious meth addiction, she was also extremely rude. I filed a complaint a few days after and the customer service said they would grant me free studio time with different poses to choose from for free. That was December 13 and I still haven't gotten anything yet.It is now December 30. Oh yeah and piss on Red Lobster for taking away my ultimate fondue!
Never use their services. Here is how they treat their clients. I went there to have my passport photo taken. Kristen, who said she is a manager over there, took my photo. As a person, I found her to be pretty nice. But as a photographer, she is the most incompetent I have ever seen.
The passport photo of mine she took came out with a shade behind my head. The photo gives an impression as if I have long hair, though it is very short. When I told Kristen that I am unhappy with the shade behind my head, she said it is because of the flash she uses for taking passport photos. To take your photo, I need to use the flash. And thus, once I use the flash, enjoy your photo with a long hair. But wait a sec, do you find the explanation ridiculous?! At the end of the day, as a client, I don’t care whether you use your flash or not. What I expect from you good passport photo. Blaming the flash is similar to the excuses you hear from some carwashes. When you complain them that the brushes they use to wash the car are scratching your paint, they say “Well, without the brush we can’t wash your car!” What a stupid explanation! Kristen would tell you the same: “It is the flash that makes your look like a lady with a long hair.”
Another thing that is ridiculous with this studio is that they use Palaroid for taking passport photos. That means they take your photo only ones and whatever comes out as a result of it is final product that you have to pay. Maannn, can’t you use digital camera so that you take several shots of your client, show them to him/her, and print out the one that s/he liked.
The story does not end at this point. Picture Me Portrait Studios has more to offer. Kristen gave me my photo without drying it properly. Guess what, when I opened the cover of the photo I found out that my photo stick to the cover. As result, the photo was damaged. I went to always-smiling-and-never-admitting-her-fault Kristen, and told her that not only she screw my passport photo, but also put it into the cover without drying it. Kristen is super creative when it comes to creative explanations. She said she told me that I have to dry it for 20 min. Let me repeat it – for 20 min!!! It is almost half an hour. Are you kidding me? Just imagine having your photo taken at Picture Me Portrait Studios, then Kristen gives you your photo and tells you to dry it for 20 min. You get your photo, carefully hold its edge, and hang around in Wal-Mart (Picture Me Portrait Studios usually operates in Wal-Mart) drying it for the next 20 min. Wow! I can’t believe we are living in the 21 century! Just make sure to hold your cart and dry your photo.
Anyways, Kristen never admits her fault. Whatever happens to your picture it is YOUR fault. I asked for refund, she said no.
Hoping that a supervisor would be a better person to speak to, I looked for her tel number. The info on the studios wall had a name (Tracy) and her tel number. I tried to reach her but I was always forwarded to voice mail box. I left her 3 messages on Thursday. She got back to me only on Tuesday of the next week. And it is my suspicion that she got back to me only after I told Kristen that I am waiting for the call and if she does not get back to me I will try to contact people who supervise her. After I spoke to Tracy, they “kindly” agreed to refund my 10 USD.
I ended up with having my photo taken at CV Pharmacy. Isn’t it a shame on Picture Me Portrait Studios that their potential clients end up having their photo taken in a pharmacy. The lady who took my photo was not even a photographer. She used digital camera, took several photos and asked with one I liked. I choose one, she printed 4 photos, recorded my photos to a CD and charged me for all that something around 7.50 USD. Shame on you Picture Me Portrait Studios. A person in a pharmacy is doing a better job then you!
I truly believe this company is a complete fraud. I had a portrait sitting for my daughter on 10-31-09. I...