biased return policy!
I have been a loyal walmart customer for over 20 years, spending thousands of dollars there. In that amount of time I probably returned 3 things to that store. I have never had a problem until this new policy there of returns went into effect. I had received a gift of a digital camera, which was too complicated for me to use, and given as an anonymous gift for a mission trip to me at our church. They did not leave receipt or name, for obvious reasons but did put a note on it that it was bought at walmart. It was sku'd at Walmart and they sell this camera.
When I brought it in, I explained the situation. I was told that, the only thing they would do is... give me another camera. I didn't want money back, but a gift card so I could purchase things for kids for Christmas that wouldn't have anything. They refused to do that, even though they sku'd the camera up, it showed in stock. They said it was due to the money involved. Well, they had no problem TAKING the money for the camera. It was in an unopened box, with tape still attached. The sign at Walmart says they are ready to always satisfy the customer with return, credit or repair. I didn't want another camera==why bring a camera back that you aren't going to use, to only get another one? Makes no sense at all.
Had I bought 600.00 worth of merchandise and returned it all, there would not have been a problem. However, because I returned an ELECTRONICS item, there was. I feel as though they are now treating all their customers as thieves, since they refuse to return ANY electronic item. Had they looked my name up, they would have seen my many, MANY purchases over the years there.
This is so wrong and I am hoping that someone will see this, contact me and allow these kids to get a Christmas, instead of a camera sitting in a closet, collecting dust.
The complaint has been investigated and resolved to the customer’s satisfaction.
cancelling the layaway program
Walmart, locations in Pittsburgh and surrounding areas in Pennsylvania
I am rather upset with Walmart's policy to end the layaway program. I just noticed this change while shopping at the Robinson Township Pennsylvania location.
This really upset me and let me explain why. How many single parents, elderly, people with minimum wage jobs, people at or just above the federal poverty level shop at Walmart? I am sure a very large percentage of their customers. What happens to that single parent at Christmas that cannot afford to write out a large check to buy presents? They utilize the layaway program so they can pay a little each month. What about the minimum wage worker who may need some larger ticket items, television, maybe large household items such as tables, chairs, bedding etc? Can they afford to write out a large check all at once? No, because they need to pay rent, utilities, food etc but they can afford a little each month. The elderly who may want to purchase expensive items, if they are only receiving social security how can they afford to pay for such items? They can't. I cannot imagine even the Walmart store employees not utilizing the layaway program because lord knows they are not making much higher than minimum wage.
I just feel the more and more companies are forgetting about the little guy and it is time the CEO's who make millions realize that all of america is not wealthy, many live paycheck to paycheck and by eliminating some services they greatly affect many people. I hope this complaint actually does some justice and it is read by many people who will flood Walmart with complaints and they will change their minds.
Yeah, we had an Assistant Manager fired for "Integrity issues". And for almost a year, no one got their MyShare bonuses and a hiring freeze. I heard the regional manager got fired for embezzling. Some how that affected the bonuses. So i don't understand why Walmart didn't make good on those bonuses and issue them to the associates that worked hared for them! I wouldn't have gotten any of them anyway as I was a recent hire. Some people are only honest to a oint, then see an opening and steal like hell! You would think there would be many safeguards for this!
Ha we had a manager stealing for years till she was caught. Because they all liked her (home office)instead of pressing charges and firing her they asked her to quit.
whose kenny?
Trevorr - In seasonal items I was refering to something like clothing. I would understand not putting Halloween costumes on Layaway! lol! As for the thievery going on, I just don't see how these things are not caught a heck of a lot sooner. "They" say "everything is on camera", so I why aren't they caught? You would think with the Telxon and everything that they would notice quicker. At least on something so scarce as the Wii. But then, we don't have security guards, either. And only 2 people check in the high dollar stuff and then they bring it directly to the department. So if anything is missing, the first place to look would be the 2 people checking it in.
At My wal-mart before the layaway stopped we had someone who paid $700 roughly for a television. He said he had no room for it so it was later returned, repurchased and put on layaway he paid a dollar less. It took six months of calling to get him to pick up the television.
Then we had an incident where the security guard would steal Nintendo Wii's from employees, the employees would get a refund since they were scarce and none was left. He would resell the stolen Wii's at half price. They later found out what was going on and matched the identification numbers.
lcyoro - The Wal-marts in Canada were different, we never allowed Layaway on seasonal items, but we got rid of Layaway for the same reasons you did.
You start a Christmas fund for your purchases. What's wrong with that? One of the reasons Layaway is gone is because people would either stop paying on it 2 months later or change their mind and cancel There is not enough room to hold these items as people want more variety of product and that takes more room. Plus, after people decide they don't want it, it might be out of season or discontinued and then the store has to mark it down.
I too think the Lay Away plan being cancelled was a great disservice. You can barely get around without a credit card. The world is in too much debt because of companies like this.
Their service and system sucks bad. I have quit buying from them.
I have to agree with this. My mother always had to put stuff on layaway when I was growing up. Now, what are parents supposed to do? Save up and just hope that maybe the stores will still have the "it" toy of the season the week before Christmas/birthday/etc.? Most wal-mart shoppers go to walmart because they can't afford other places (myself included).
store #0906 manager eric holmes
We have shopped in your store from the beginning of when it first opened in Gallup, New Mexico years ago.
We have found your prices and items to be well below the other stores. As far as food items we shopped at A Albertson's before Wal-Mart opened. Safeway always has been highest followed by Albertson's. Once in awhile we go to Safeway for meat that is on sale in which they carry good meat.
As far as clothing there is very little choice Penny's which is high.
When they put up the super I thought with 17 or more check out stations there would be little wait in lines. On an average as far as 20 or more items there is only about 6 that are open except on Holidays. Last evening at 8:30 PM we stood in line for at least 30 to 40 minutes. We started in one line then they shut it down and had to start all over. My wife who has had a bypass and diabetic and both of us are up in age. There were other elderly people who were waiting longer than us A supervisor finally came around and apologized stating that some checkers had called in sick on account of the long weekend. This may be true but I would think that they would have extra checkers that could alleviate this. Safeway calls up checkers from the back when there lines get backed up. Last night they were baked up in the isles and down the isles. This isn't the first time that this has happened but numerous times.
We spend on the average of at least $300.00 per week at your store and with the amount of business there is I think that this store could well afford to take care of their customers better. What I think is that the manager is trying to make a bigger bonus and a feather in his hat at the expense of the customers.
I don't know if I have ever seen him. I have seen a young blond haired guy which looks like had authority running around but I have no idea who he is.He isn't very friendly with the customers.
I hope that this will be looked into and straightened out and not tossed aside. If not you will hear from me again.
There are no "cashiers in the back". Walmart runs a tight ship. When people call in, there are no stand=bys. That's why they call them "weekends". Plus everyone already has their alotted hours and if someone DID by chance want to come it to work, they can't. What I would suggest is to plan your shopping trips for the less shopped hours. Never on a weekend, though!
When I first started shopping at the Super WalMarts I thought the meat prices were great and the meat was fresh. Well I have found out differently. The pre packaged meat is treated with Carbon Dioxide to keep it from turning brown and making the shelf life longer. On the shelf date the meat is sent back to be ground up. Ever wonder why the hamburg meat is brown in the middle? the old is mixed with the new. I spend about $500.00 per monthon meat for our family. Well I don't spend it at Wal Mart anymore. I go to HEB or a local butcher. I would suggest you don't buy meat there either
very negative experience
Wadsworth Ohio, Smart Style salon... hair color. I had a very negative experience with an inexperienced stylist yesterday. I went to Wal-mart for a highlight, mostly blonde color service. I believe the girls name is Krizy the managers name is Sandy.
Anyway, she colored my hair, washed it and cut it. As she was drying it she realized there was spots on my hair that she missed and needed to "fix" them. I thought that was fine , the colored seemed ok. She "fixed" the spot . As she dried my hair I saw that my hair was terrible, the top layer was fine, but upon pulling my hair back it looked like tiger stripes. The manager was at a workstation directly next to hers, never looked through it to check, she actually seemed apathetic to my hair and the situation period. The Stylist was so nervous about how long it was taking, and I kept telling her I did not care just that I wanted the color right. She "finished" and I went home. I looked in the mirror and pulled my hair up and it still looked horrible. I called them back, got the manager, who still seemed to not care.
By the way, when the young lady went to mix up more color this manager confided that the young lady was just out of school, not at all very experienced. Nice to tell me , huh? I went back and those two had gone home the manager and stylist. Three other girls were there and looked at my hair with horror. One girl tried to fix my hair as best she could. Although she was telling me how it was really time for her to go but she was going to work on me anyway. After all day at that salon my hair was "fixed", it is way too blonde and I will probably fix it myself. I am never stepping in that shop again, and I suggest no one else shouls either.
Everything about walmart in my opinion is negative!
Walmart + Salon = disaster... that should be common sense people... you get what you pay for! We all go to Walmart to save money... well, the same thing goes for Salons inside as well...
I went to my local Wal-mart Houston Texas off Sam Houston Park Way to get a perm. When I walked in the door The sign states $39.00 so I did the perm.But when I went to pay I was told it was $50.00 plus $30.00 extra for a Hair cut. and extra for a cond. So when I left I had payed more than the posted price of 39.00. And I was told that Black women got ( relaxer ) and that cost more How ever there is no sign in the salon that states this. I fell that this is racist.Because if you were to but the kit on your own it's $8.00 White or Back people Hair. And the sign states 12.00 for a hair cut. Then why was I charged $30.00.
WHY oh WHY? did you even go to WallyWorld for a hair service anyway? Yikes! May as well just walk into Cost Cutters or Fantastic Sam's. OMG. I would NEVER trust any newbie, in a "salon" like those, to do my hair---especially color! Well, I guess you have to live & learn.
Don't shop at walmart!
I purchased a CarFreshener air freshener for my truck. It reacted with my dashboard and caused damage to my truck. I also remember being sick and having to go to the doctor. I contacted Wal-Mart. They referred me to their 'arbitrator'. The 'arbitrator' referred me to CarFrehener. CarFreshener refereed me to Liberty Mutual, their insurer. A...
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When I sleep I will repost first screen shot it
Cause it's truth
Wtf two ten page comments they don't post
Guess got to say it again
Where mine
I agree the returns policy is a pain to deal with. Walmart simply assumes that everyone is a thief, mainly because they get so much stuff stolen from them...it's shoplifters that ruin it for everyone. Plain and simple. One person commented about door greeters sitting down, however...door greeters and cashiers are only allowed to sit down if they have a paper from their doctor that says that they need to be allowed to sit. It's called reasonable accomodation for disabled people, allowing them to be able to work when they otherwise would not be able to.
Wal-mart gets lots of scammers, them make thier living off of us and stealing from us. The company is greedy yes. But when it comes to return policys we are fair. I work there as u can guess. I don't agree with everything they do but as far as the return policy it is fair more than fair. We have customers who buy shoes and return them after wearing and ruining them for months. And get a full refund. They Buy TV's and they return them and try to put bricks and other things into it or even the old tv and seal it up and try to get it to pass. Everyone has to open them to check now. And when u get one they try to say they bought it that way. It is just horriable how the customers theft drives up our prices. If there wasn't so much theft maybe it would be cheaper to live. U think when u sleal no one pays for it? Nope the people who don't steal end up paying for your theft in higher prices! U should be assamed for trying to return that camera it was for a church and given in good will. Shame on you!
The least the associates could have done was look up the serial number on their returns screen to see if any information popped up. There it will tell you where it was actually bought and what day. That would have been the first step the next, providing it was in the returns screen, then it would have to be within the return policy of thirty days. Finally if all of that was all set then they should have given a store credit or exchange for a more simple camera.
If the camera is unused and that point is obvious just by looking at the box and even opening it up and checking that what is inside is what is stated on the box, receipt or not, they should honor the return. It isn't like they are not going to just put it back on the shelf and sell it to someone else. Wal Mart won't lose money if they give her a gift card for the amount of the camera. Don't be so judgmental about what the person who is returning the camera is saying. It was a gift, yes, for a mission trip, but still a gift which she tried to exchange so that she could buy gifts for the underprivileged kids who will get more out of that than they would have gotten from getting their picture taken and posted on a post mission trip presentation so all the church goers will know what wonderful work they are doing. I think the person giving the camera really should have thought that one through, but frankly, it isn't my business why they did what they did.
The person whose family/friend is stealing - report them to the police anonymously. If you do nothing you are showing tacit agreement with what they are doing. If you do NOT report it and they get caught and anyone finds out you knew and did nothing, you could, potentially be an accessory after the fact to the crime. Besides all that, it is morally wrong to steal and morally wrong to stand by and do nothing to stop that action once you see it occurring. TAKE THE HIGH ROAD AND TELL THE POLICE.
OKAY I HAVE READ MOST OR ALL OF THESE COMMENTS.
LOL WHERE DO I START...FIRST ABOUT THE CAMERA...THE REASON FOR THE NO RETURN POLICY WITH NO RECEIPT...IT WAS PROBABLY STOLEN...THEY DO NOT! HAVE TO TAKE YOUR WORD THAT IT WAS A GIFT...GET OVER IT!
SECOND...THE ONE WITH THE CLOTHES...YOU DO NOT...I REPEAT...DO NOT HAVE TO EXCHANGE FOR CLOTHES IN THE SAME DEPARTMENT...THAT IS NOT A COMPANY POLICY!
LAST...SOME WALMART STORES MIGHT SHOW NO CONCERN FOR THEIR EMPLOYEES...THAT IS NOT! COMPANY WIDE...ITS YOUR STORE...YOUR MANAGMENT.
THEY DO HAVE A ASSOCIATES IN CRITICAL NEED PROGRAM...I KNOWI HAVE USED IT...I WAS ABOUT TO BE EVICTED AND WALMART GAVE ME A $1000 DOLLAR CHECK...THAT I DID NOT HAVE TO PAY BACK. IF YOUR MANAGMENT WONT TELL YOU ABOUT IT YOU NEED TO GO TO YOUR MARKET HR REP...ALSO ABOUT LAYING OFF LONG TERM ASSOCIATES...THATS BULL CRAP...THERE HAS TO BE A REASON WHY THEY WERE FIRED...IF THERE WAS NO REASON THEN GOTO COURT OR CALL THE HOME OFFICE. IF YOU DONT WANNA TAKE THE TIME TO DO THAT THEN YOU PROBABLY DESERVED TO BE FIRED.
LAST BUT NOT LEAST...IF YOUR STORE IS CUTTING HOURS IT IS BECAUSE YOUR STORES SELLS! 95% OF THE TIME SALES ARE LOW DUE TOO BAD CUSTOMER SERVICE. MY STORE HAS A ORIENTATION ALMOST EVERY WEEK. WE ARE DOING GREAT. WE WON STORE OF THE YEAR FOR OUR REGION AND STORE OF THE YEAR FROM OUR DISTRIBUTION CENTER FOR HAVE THE NICEST EMPLOYEES AND CLEANEST STORE. OUR ELECTRONICS DEPARTMENT ALONE MAKES MORE MONEY IN A WEEK THEN A WHOLE STORE DOES IN A WEEK.