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Walgreens / pharmacy staff

1 Walgreens on Panama lane and WibleBakersfield, CA, United States

My physician submitted a rx for Tylenol w codeine #3 for #60. Received text message that there was a delay. I called to find out what the issue is. The gal, just states that its "not covered" and the full price $32.00. I asked her if she ran it thru the insurance and she said she does not have copy of my card. I was just there the week prior for my normal month meds. Well I call my insurance to find out that my MD office has to submit prior auth due to the amount of meds for the month. The pharmacy rep from my insurance asked If I know what the rejection code or what did the pharmacy state? Im just appalled the ignorance of your Walgreens staff. To date, my RX has not been processed and going to get a copy and go to another pharmacy. I done with your company.

Dec 7, 2018

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