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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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9:53 pm EST

Walgreens pharmacy

I had a refill order at the Walgreens in Weatherford TX for Tylenol 4.in the meantime I ended up in the hospital and recovered at my brothers in Ft Worth TX. I had other perceptions to fill so I called the Lakeworth to see if they had it in stock before I had it transferred and they assured me that they had the full amount available! My brother went to pick up my meds and was told that they did not in fact have the whole refill! They only had 11 pills but would order the rest! Before my brother left the store and decided to check what they had given me. They had somebody else's meds in with mine! He gave it back to them and came home. lol and behold they had left out two of my prescriptions! He had to go back to the store to get them! That was a week ago. They had told him again that they would call when the Tylenol was in! I called a few minutes ago and there was no record of it! Talked to the pharmacy and was told that it would not be filled because they were out in all Walgreens. Why they chose not to inform me really sucks! Since that was a transfer I cannot transfer it to CVS! I cut my dosage in half to make them last longer but will run out soon! Was told that I would have to call my doctor to write a new prescription which has to be picked up because it is a controlled substance! Well I cannot drive yet and my brother is having knee replacement surgery tomorrow! Needless to say I am totally outdone and will be transferring my remaining meds to CVS! This is totally unacceptable the way this was all handled. My brother will not be using Walgreens anymore either!

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4:43 am EST

Walgreens music over loudspeakers

I love Walgreens and have shopped there at least twice a week for twenty-five years; however, I went to the Bayside Lakes, Palm Bay, Florida Walgreens yesterday, January 6, 2018, at approximately 2:30 p.m. The music playing was so incredibly loud, I found the nearest clerk and asked her if she might find out how to get someone to turn it down. She mentioned she "loves that song!" which comes across as argumentative, even though she was definitely not acting belligerent. Luckily, she called the manager, who told me she would "see what [she] could do." Time went on, the music stayed extremely loud, and the type of music playing was horrible.
Finally, a nice young employee asked if he could help me, and I explained the problem to him. A few seconds later, another manager approached me and explained that there is absolutely NOTHING they can do about the type of music played OR the volume. He said the corporate offices in Chicago are in charge of the type of music and the volume. After learning about this incredibly offensive business practice, I will no longer be shopping at Walgreens unless the corporation changes its ridiculous "business" practices.

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10:38 am EST
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Walgreens walgreens pharmacy nite manager

On numerous occasions the pharmacist working on 1/6/2018 at 7:30 am approx. Bruceville & laguna, this man has been rude to me my wife by yell at her telling her he will not give me my meds. My doctor gives me a 30day supply & when there is 31days in a month i pick up a day ahead . I spoke with a repersentive on 1/5/18 who told me it would be ready for pick up today & insurance covered it, so why do he have to be so disrectful to customers who want there meds. Thanks to the assistant store manager who went & found out that my meds. Were due & the pharmacist was wrong ! cusomer service is the way to great store ratings & this guy needs more training & supervision.

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4:19 pm EST
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Walgreens pharmacy

Since moving from Prime Mail to Walgreens for my medications I have had nothing but problems from this store. My wife and I used to deal with this store years ago. Basically they are terrible. The expectation is that something will go wrong just abut every time you have to deal with them. Unfortunately if we have to deal with walgreens this is the store closest to us. So, the issue this time was that I was really sick and was at the clinic where the doctor there prescribed multiple medications for me.One of them being a pill that helps suppress a cough at night. The script was for 40 pills. Unfortunately walgreens only had 20. Not a big deal except annoying. Since this was New Years eve they were about to close. My wife asked them I they would automatically notify us by phone when the balance was ready for pickup. They said yes. So, waited until Jan 4th and did not receive a call. Called in and setup to fill the balance. Received a call that it was ready. Had my wife pick it up. She got home and opened it to see that they only filled one, that's right one pill. They charged 12 dollars as if they really filled the balance of 20 pills. So my wife just went back to the store to deal with it. Another screw up of many for this walgreens. Does corporate do anything about quality control or do you just let the store provide crappy service. Anyhow my wife just returned and here is the story. The clinic doctor only prescribed 21 pills originally. Unfortunately walgreens only had 20 pills which is why the backordered 1 pill. Do you think they would have told us this. The pharmacist says she wrote a note for them to do just that but it never happened. So, they took back the 1 pill they charged $12 dollars for. Also the first 20 pills were only 6 dollars. The pharmacist looked up what 20 pills would be with our new insurance, it would have been $20 dollars. How we were charged $12 dollars for 1 pill eludes me. In the last 5 plus years of dealing with Prime Mail for my drugs I never had an issue with them. In the last 3 months of dealing with you I have had multiple issues. You know I tell everyone about the issues I have with you guys.

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9:12 pm EST

Walgreens racism

My friend had a big problem yesterday at walgreens Clemson, South Carolina. The cometics employee has been racism with her and it doesnt suprises me since she has been racis with me too since she asked us bith where we are from and we are mexican. She is rude and unpolite. Yesterday she and the store manager crossed the line and we'll make sure to msle this a huge deal in this college town if they dont apologize at least with s phone call to her and we'll make sure no one ever goes to walgreens in Clemson and we'll make sure to make this big at the university and social media and you will have to deal with a huge communication crisis stratejgy!

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pobarjenkins
Minneapolis, US
Dec 31, 2017 3:41 am EST
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Unfortunately you have no evidence or proof that racism occurred. Your friend should be making the complaint since she was present and you are likely biased in favor of your friend. How did the manager cross a line? Is it possible they meant what university you are from?

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pobarjenkins
Minneapolis, US
Dec 31, 2017 3:43 am EST
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Additionally, this company is not directly affiliated with Walgreens. You will need to contact them directly.

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pobarjenkins
Minneapolis, US
Dec 31, 2017 3:43 am EST
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*this website, not this company.

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8:29 am EST
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Walgreens customer service

I went in the Southwest Walgreens in saint louis Missouri about 8pm to find a empty store. I notice a worker who constantly has something ignorant to say to me every time I enter the store to buy something. It could be from oh guess you want cigarettes today huh before I even could tell her what I wanted to purchase, but this particular day she was in the corner by fed ex station doing something I waited patiently for about 3three mins until I finally asked her could I be checked out of the empty store so I could leave to get back home to my kids. The women turn and told me yea whenever I GET DONE DOING WHAT IM DOING YEA ILL Check you out. The manager obviously seen on camera she wouldn't service me and she came out the back right after what she said to me worker denied saying it to me in front of her manager. So Shocking the manager accuse me of lien on the worker then said she think I'm just here starting stuff. I was in Complete shock hearing that from hear and just left out. I called the manager right after I left to report that I would be filling a complaint on them two and I was told by the ghetto black two gold teeth women I won't be allowed back in the store ever again

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7:58 am EST
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Walgreens christmas present return

I bought my son a gift for Christmas in November and he received two of them I returned it right after Christmas only to find out I had to get a gift card and then wasn't allowed to buy certain things I am highly upset and will never by Christmas gifts at Walgreens again. I can understand having to exchange it but I should be allowed to exchange it for whatever I'd like with the receipt.

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8:47 am EST
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Walgreens service

I stopped in the Walgreens at Union Station in Washington, DC. on Tue day December 19 at 8:57. the young man who waited on me was so slow. Between myself and his last customer, he walked slowly behind the cashier next to him to close the gate to their area. all the while, he was having a conversation with her about not wearing socks. it took him about 3 minutes between customers before he finally stopped at his register and called the next customer, me. He continued to carry on this conversation with his co worker, who sort of ignored him. he was then very slow, taking extra time it seem to put my merchandise in bags since i mentioned his lack of customer service to him. i reminded him people are on their way to work that time of the morning.
Nothing more irritating to me than cashiers who move at a snails pace and act like they are doing you a favor waiting on them.

my receipts numbers are: [protected]/19/17 8:57 am

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6:28 am EST

Walgreens custom christmas cards

Despite twice being left on hold twice and never picking the phone back up. My issue currently is that yesterday I received an email saying my order was ready, so as soon as I leave work, I pick up my son and head there.
I'm greeted with her not knowing where my order is, followed by her bringing a stack of in cut cards on the counter and telling me they're not ready.
I ask why and she tells me she was busy and that I can cut them myself!
I ask when they'll be ready and she says some time tomorrow?!
And for $60 the quality was not that good.
The way she spoke to me is not acceptable.
There are to many other options in todays world.

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9:33 am EST
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Walgreens call service relations

I worked in the Walgreens Call Center in Muscle Shoals for 6 months. I got terminated because they allege that I was rude to a customer. Really they have no clue what rude is. I have watched the way management and the trainers have looked at me and acted towards me, like they hate me when they don't know me. They let people walk around on the floor talking to people all the time instead of being on the phone, like they tell us we have to. They upgrade this person to a position that she shouldn't be working at 4 months. They moved to do outbound at 6 months from starting. That is not long to be doing that. She has been written up for cussing 3 times, plays on her phone all the time, talks loud all the time about SEX on the floor and the bosses don't say anything. We have one supervisor that the only thing she does in exception calls, period. We have one that stays walking around half the time talking to people. She knows people are texting on their phones and I actually heard her tell one to send her a text while at work. That is not being a supervisor. Then she will going around yelling at us that we are talking to loud. Yelling at us. What is wrong with that sentence? This is also the same one that walks around talking half the time and wants people sending her texts at work. I did actually hear all of this myself. Another person in my training class was on a call with a customer when a supervisor came up to him and started fussing at him, while he was on the phone. He complained to management and was told point blank, "We don't give a [censor]." Most recently, this week, one of the people I trained with was arrested for stealing money from a previous job. It was in our local newspaper where she was arrested and indicted. She was allowed to come back to work. How is that right? I would think you wouldn't want someone there that has been arrested for stealing credit card numbers and using that number to charge stuff for her personal use. We get credit card numbers all day. It is obvious that they have favorites at work and then there are those that they don't like. The ones that they like get extra stuff. They jumped at the chance to fire me when I only missed a total of 1 day in 6 months. I was always on time for everything. They let their special ones get away with whatever because they are special. We are told from training that we can't have our cell phones on the floor because it is a HIPAA violation. Everyone has their phones out on the floor playing on them all day and nobody is walking around noticing it. The management only pays attention to what they want. What they fired me for, they amazingly didn't hear anything the patient said except I want to talk to a supervisor. That is all they heard. I think that was completely wrong. How they are running things down here are completely wrong. They don't care about anyone working here, period. It's no wonder they can't keep anyone. If you have any questions about this, please feel free to call me at [protected].

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3:54 pm EST

Walgreens pharmacy

Store #[protected] Santa Barbara Blvd, Cape Coral, FL 33914
[protected]

I went to m Dr. Today for uti, while I was there my back went out completely, causing me extreme pain. My Dr called in prescription and gave me a paper prescription for a pain
medication. I had lunch, took my time to get to my normal Walgreens store but when I got there my meds were still not ready. I handed the written prescription for pain and was informed they did not have that medication and neither did any area store walgreens until Monday. Sounds pretty strange and I was upset but I went to a CVS that was near. Since that was not my normal store, I had to get out of my car to show my insurance (I don't know why), which caused me unbearable pain when I had to move my legs to get in and out of the car. I could barely walk on my feet. Hours later I had to get out to drop off a client (i'm in home health care) and decided to run by Walgreens to get the rest of my prescriptions for the uti. I failed to put my purse in the car and when I got there the lady would not let me have the prescription without that lousy $5. Keep in mind that myself and my husband have been loyal customers for several years and Walgreens profits $1, 000 to $2, 000 a month from us. I asked to speak to the supervisor to see if something could be done to work this out. The supervisor was very arrogant, glib, and condescending. He cared nothing of my situation and pain. It felt he was almost making fun of me because I could barely move or speak from the pain. I've been in home health care and have been to many pharmacy and many Walgreens and I have been in many other similar situations and we never had a problem working out a satisfactory solution. I know if he wanted to we could have worked something out that did not require me to drive back to my home, torture myself getting in and out of the car and driving back to the store to give them $5. When I got back I was in obvious pain and he still did not seem to care at all, he was just a smart aleck. I left feeling embarrassed and humiliated and in more pain than ever.

Thank you,
Kelly S Reynolds
239 SE 30th Terrace
Cape Coral, FL 33914
[protected]

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khalid mahmood
,
Dec 10, 2017 1:24 pm EST

Attitudes issues do prevail in the staff of walgreens -- spoiling the good aura of walgreens . Have a serious nature complaint and would be filing it soon .

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2:58 am EST
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Walgreens bubble shower /bath mat

Several months ago I purchased a Bath Mat at Walgrens -while I have purchased several mats at Walgrens as I replace my bath /Shower mat every few months the type I normally purchase was not there and a new mat 'Bubble Mat' was only type available -I purschased and used only once as I found it to be a DANGERIOUS ' product as the bubble ares of the mat are smooth and therefore slippery i was unable to step around on the mat once it was wet -luckily I have a handhold in my bath and I was able to keep myself from falling! I notified Walgrens of this issue -never heard from anyone and noticed that they are still offering this mat for sale in all theirs stores-I noticed they re prefer several times-these mats are dangerious to the public and need to be removed before others get hurt!

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2:33 pm EST

Walgreens dangerous management

I had lived in Daytona as a business owner for about 2 years when an alcoholic girlfriend purchased alcohol at the Walgreens near the racetrack.
I was at home working at the time. She drank the alcohol in front of the Walgreens and fell on her face. A manager came outside and saw a bruise on her face. Then this manager "David" called the police and said, "we have a woman here whose husband beat her up and dropped her off". I was not her husband, did not touch her and did not drop her off. I though she went tot he Publix next door to the Walgreens.

Two female cops came to my door with her. They asked my name and when i told them said that this woman had claimed I was beating her up on a regular basis, turn around you are under arrest.

I was falsely arrested and did not resist other than telling the cops my side of the story. I was put in jail for days and paid thousands of dollars to a lawyer to release me.

It took me months to be cleared by the court as my case was non-pros (not prosecuted) once the court finally and stupidly realized they had no case.
After this was over, I relinquished my portion of the business and moved out of town as quickly as possible. The police department is about as incompetent and uncaring as could possibly be. The courts are draconian and the Walgreens should have been sued for slander with massive damages, but I was so pissed off and still in dis=belief, I just wanted to leave this horrible place.

There is no question, Daytona Beach with all of its beggars, low-lifes and drug addicts is a hell-hole as my electrician back here in Maryland said to me, and he was only there for a few days on vacation. Volusia County ids the poorest county in Florida and is a perfect example of all f the bad things in the state. Going there for any reason is a major mistake. Find a racetrack somewhere else, this one controls who the mayor is. The entire town is corrupt. Avoid Daytona Beach at all risk to you and your property.

I am an educated man, obviously making a serious mistake bringing this woman into my home from another country I knew her in. I had already purchased an airline ticket to send her home, but in the waiting period this incident happened . I had never been subjected to the behavior of a real alcoholic previously, so I didn't realize how dangerous she was, the Walgreens could be, nor how bad the Daytona Beach Police Dept. could be.
Walgreens made no restitution and is only concerned with protecting their name, not the customer's well-being.

If you intend to move to Miami-Dade or Broward County, I suggest you research other locations north of Pompano Beach or South of Cape Canaveral. There are large regions on the east coast that are equally as dangerous like Miami, Hollywood, Ft. Lauderdale, Jacksonville. better to check out the panhandle or the west coast. Less sleaze, not none, just less.
Anywhere in Florida, get a lawyer and a gun the week you move in, you may need both.

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7:41 pm EST

Walgreens prescription refill issue/put on hold for 20 minutes

Do not go to this walgreens! Horrible horrible phone service. My psychiatrist gave me a prescription on paper for walgreens to refill... It's been a week and absolutely no emails, calls, nothing! And when I do call to find out about my [censor] prescription, it takes them 30 minutes with no answer! If you're gonna refill anywhere, don't do it here!

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6:18 am EST

Walgreens prescription shortage

I currently take medications for my back. One of these is Percocet. I have been using Walgreens for my prescription needs. My October prescription was shorted significantly, and because I had extra pills I didn't notice the small bottle they had given me. Now, I am running short and am facing withdrawal symptoms. I asked the pharmacy in New Hope, Minnesota about this and they flatly stated the count was right.

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pobarjenkins
Minneapolis, US
Nov 24, 2017 2:10 pm EST
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Unfortunately there isn't much they can do if you got it in October since they don't have a way to confirm you were shorted. With the opioid issues going on right now they are very strict. I'm sorry that happened to you. For medications like this, it doesn't hurt to count them the moment you receive them.

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3:35 pm EST
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Walgreens Discrimination

Store # 5008
Good morning my name is Nichalaus T Horton and I am a frequent Walgreen's shopper not only for prescription's but also groceries. I went yesterday to my new Walgreen's store and was denied service. This is the first time this has ever happened to me at any Walgreen's. An employee Dave Thomas took my prescriptions and then ordered me to sit down. I felt at this point that this employee was not having a good day because I found it rather rude. After around 10 minuets my name was called and Mr. Thomas told me that he would not fill the prescriptions. When I asked why he said it was his choice. I was extremely humiliated and frustrated at this moment. I have been taking these prescriptions for sometime and my body is used to functioning with them. I asked for a store manager and spoke with the assistant manager and he also told me that it was up to the pharmacist.
Last night I started to do my research on policy's and procedures from pharmacy's. I found that this is somewhat common with Walgreen's stores in particular. Since I feel that I was discriminated against either for my skin color or perhaps the way I was dressed. I think it is normal for people to ask themselves these questions after being denied service and since I am usually in work attire and on this particular day I was rained on coming in and in gym attire I perhaps was denied.
This is my first step in my mission to not let this happen to people. No one deserves to be humiliated and told they cannot shop in stores such as Walgreen's. Discrimination has no place in our society today. Further more denying people their prescriptions written by Doctors without merit is dangerous to ones health. If a pharmacist has the power to deny service justifiable reason needs to be provided. This power can be abused and I feel in my case it has been.
While doing research on Walgreen's I was reading though many bio philosophy's and under Dave Thomas's states
"As a Walgreen's pharmacist, I offer health advice and answer questions on medications, disease states, and so much more, because I want to help you stay well."
I don't understand the point of having bio's if they are not lived out. This cannot just be for show. I was not offered health advice, Mr. Thomas refused to answer any questions I had, and how is he helping me stay well by turning his back on me in the store and denying prescriptions written by my Dr.
I will finish by adding that since this is the first time I have had a problem after shopping at Walgreen's for many years I will not judge the store from one disgruntled employee, but I will continue to search for avenues so that discrimination can be minimized in our society. I feel that when any United States citizen feels this is happened it is their right and their duty to speak up. We all have a voice and if one believes in his voice strong enough it will be heard.

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Update by Josemiguel1964
Jan 21, 2021 9:49 am EST

Unfortunately I was hacked the complaint was not submitted by me.

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8:49 pm EST
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Walgreens mail order pharmacy

I was a Prime Pharmacy mail order customer. They never messed up my orders and they always notified me when there was any issue at all. Well this all came to an end when I as well as others were notified that Walgreens would be taking over the mail order process. When I heard this I cringed thinking is Walgreens still bad processing scripts. Well I soon found out that they are. First off the process they used to convert former customers from Prime to Walgreens was less than adequate. They could not move over any of the scripts from Prime. Do you think they would have vetted this first, no! So, I had to get involved to go through my meds on the phone so they could be transferred. The next issue was payment. With prime it was easy, you just put in your credit card or bank info once and you were done. Walgreens did not have it in their system to ask for this information when ordering meds. So, I didn't really think about it until I received a letter stating I should pay my bill so I could continue to receive medication. The letter seemed somewhat threatening. Instead they should have said that they had an issue with their system and I should login and post a credit card. Now the latest call was due to my not getting all the meds that I reordered. I only received one out of 4. When I went on line I saw that my heard meds were on hold for some unknown reason. I called and the guys said I would not receive them until Dec 4th. I said I would run out before then. He cancelled the order and set it up to do shipping so I would receive the meds by this Wed. I called on Sun. I thanked him for doing this. Then I found out that one of the other meds I ordered was on hold for no reason they would disclose to me. I will get this one in time because I had enough to carry me over. Walgreens should have done a much better job at getting their system ready for all of this. I tried to register a complaint with them and was on hold for about 5 min. before the guy came on line and said that he could not transfer me and that I would have to call back during normal business hours. I hate Walgreens!

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loveprimemail
, US
Dec 13, 2017 7:42 pm EST

I love Prime Mail. I have the exact problem with Walgreens. I HATE HATE HATE WALGREENS!

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pobarjenkins
Minneapolis, US
Nov 20, 2017 11:59 am EST
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I would recommend changing services. While I do not have experience with Walgreens, I did experience something similar when a small pharmacy was transferred to CVS.

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2:10 pm EST

Walgreens automated system

Your automated system when calling the store is atrocious. I have never had so many problems as I do with your system. It never recognizes what I'm saying and makes calling in a simple prescription refill 10X longer than it needs to be. It doesn't give you the option to use the keypad until it doesn't recognize what you say multiple times. I dread calling every time my prescription runs out. Fix it!

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3:59 pm EST
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Walgreens pharmacy

at about 11 a.m. I called in a drug refill on Thur. I said price and available, he put me on and checked if the refill would go thru. then checked to see if he had 90 also, he came back to the and told me that yes the refill went thru and I can pick it up later that day. Well we went today Friday. IT WAS NOT READY. I was pissed because I do what I'm told then you drop the ball.

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Update by Anne51
Nov 18, 2017 8:44 am EST

It took us over 24 hours to finally go pick it up not 1 hour from 11am Thursday to 3 pm Friday. the pharmacist told me on Thursday to pick it up later that afternoon. We went Friday to pick it up. IT WAS NOT EVEN STARTED AT ALL. IT WAS OVER 24 HOURS BEFORE WE WENT TO PICK IT UP. They had not even started my refill at all.

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3:39 am EST

Walgreens tired of their excuses

I ordered contacts with an expedited shipping two months ago and I don't understand what takes you so long to just ship them out?
Oh, I asked their representatives about the same, but they had nothing to tell me, they only ket saying: don't worry, sir, your package will arrive soon, sir. Oh yeah? It's been 2 months, when do you mean when you say "soon"m huh?
Tired tired tired.

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Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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Contact Walgreens customer service

Phone number

1800 925 4733

Website

www.walgreens.com

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Use this comments board to leave complaints and reviews about Walgreens. Discuss the issues you have had with Walgreens and work with their customer service team to find a resolution.