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Walgreens / unauthorized billing

1 United States Review updated:
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Took two pictures to print at Walgreens photo lab last Friday. The two photos are passport size photos taken by myself. I uploaded the pictures through the computer and was told it will cost $0.58. About half an hour later, I went to pick up the photo. The photo lab manager took out the photos and ask me whether it is for passport use and want to charge me $7.99 for each of the pictures. I was really pissed off,

1) I only used the print service. The picture is taken by myself and they did not do anything other than print the picture. Why should I pay for the passport service I did not receive? I guess according to this logic, if Walgreens is providing wedding photography service and you happen to take some wedding pictures using your own camera, they will charge you for the wedding photography service if you print your pictures there.

2) Why should they peek into my photos and begin to speculate about the usage of the photos? It is none of their business about the content and the intended usage of the photos.

3) What pissed me off most is the photolab manager is very rude and insisting charging me for the passport service even after I repeated the process on the computer which clearly showed the charge is $0.58. Eventually I had to ask him to tear off the pictures because I do not want him to keep the photos.

4) the Kroger store across the street happily printed the picture for $0.40.

Anyway, I am extremely pissed off by the Walgreen photolab service. I have no idea whether this is their photolab policy to peek into customer's photos and identify any passport like photos and begin to charge for it.

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  • Ph
      12th of Nov, 2008
    +1 Votes

    As a head photo specialist for Walgreens, I can see where you'd be upset, as I've dealt with this problem before. I also think that person you dealt with should've handled it differently. In my experience with the company, I've had many people try to do their own passport pictures and print them in my store. In a few instances, I've printed the pictures, the customer picks them up, then they come back complaining because for one reason or another, the pictures were rejected by the passport office. They come back and complain and blame me. So it is for that reason alone, I always try to discourage them from doing so. Sure, it saves money to do it yourself, but you also bring with you the potential for many headaches and problems. What many people do not realize, is that passport pictures have to fall into specific and strict regulations, In particular the coloring, background, and positioning, among other things. In my store, we will still print the self-made pictures, but we make sure the customer knows that should the pictures be rejected, we will not offer a reprint or refund to them, as we are not at fault. However, getting back to what you said, the person you dealt with should not have tried to charge you the $7.99. They should've charged you the price that was given to you, and explained what I mentioned above. If you were in my store, I would've done just that. I'm sorry you had to deal with that.

  • El
      1st of Apr, 2009
    0 Votes

    wow... "this manager" by the way walgreens doesnt have a photo lab manager, did the wrong thing. yes it is their jobs to look at the pictures to make sure they come out correctly and to make sure your not printing anything illegal, such as professional pictures, child pornography, etc... he should have just charged you the fee for a 4X6 print, since you did all the work yourself. unless you asked them to cut them with their special cutter, in that case well your asking for something thats not covered by your print and isnt considered customer service. i dont think this was the case though.

    and yes if your picture is rejected for any reason, i dont think you will come back to the store and complain about your 29cent print lol...

  • Sa
      21st of Jul, 2009
    0 Votes

    Actually he shouldn't have printed the photos at all, since the policy at Walgreens is not to make prints of passport photos unless the photo tech physically takes the picture himself.

    Also, Walgreens kind of HAS to go through your photos, since child pornography and pics of sexual intercourse are...not allowed.

  • Wa
      14th of Aug, 2009
    0 Votes

    As a previous poster suggested, unless your photos were cut into the 2x2 size you should not have been charged 7.99. As a manager at Walgreens, we allow customers to print any pictures that are owned by the customer, which obviously includes a picture you may have taken of yourself against a white background.

  • Ka
      15th of Sep, 2009
    0 Votes

    well, i disagree with you, but i don't blame you either, Walgreens doesn't put up their policies out in open, they ask Managers and Lab techs to do dirty work.

    Just like, photographs taken by professional photographers cannot be printed at Walgreens, without photographers written consent. This policy is no where to be found on either their site, or in store. but when you go to the store to pick up, they would refuse to sell you those pics, because they are professional photos.

    Just like that, Passport photos printed at walgreens, or sent through to walgreens from their site, or snapfish, cannot be sold, because, there is a policy that in walgreens that states, passport photos has to be taken by one of their employees at their premises in order to be sold to you, and they do have right to refuse to sell you anything they want, no matter who took the photos.

    Is there anything that could be done, Yes. you could ask them to post their policy, (which they wont) out on their site visible to everyone, .

  • Ge
      9th of Jan, 2010
    +1 Votes

    as a photo tech for walgreens i can tell you that the reason you were charged what you were charged is because the manager probably told the photo tech to charge 7.99 because you are using them for passport purposes
    blame the manager

  • Do
      26th of Jun, 2010
    0 Votes

    Same happened to me today. I used a software to put 6 photos on a 4x6. They told me to get a professional release form. I told them i am a physician and photography is my hobby. Complained to walgreens customer service. Let see what happens.

  • Sa
      20th of Jul, 2010
    0 Votes

    If you took a passport sized picture with your camera, edited it on your computer too make it a 2x2 size and then took it to Walgreens to get it printed, it will be a 4x6, since that's the smallest size we can make. If you requested the photo tech to go into the EZ controller and shrink your picture down to a 2x2, that is asking for a little too much because we waste a few prints trying to get the right size. If that was the case, then I would have charged you 7.99 too, unless you were exceptionally nice.

  • Do
      10th of Nov, 2013
    0 Votes

    I had the same story. The person at the photo center refused to print my own copy of passport size pics 4X6 prints. When I asked the store manager, he said the kiosk cannot print it. I dont see any difference with other photos. But he did not give me any reason. I am really pissed off. That's it. I am no longer a customer to walgreens. I printed the same photo in CVS without any issues.

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