Vodacom
reviews and complaints

I am not living in SA anymore. Before I left SA I rang Vodacom twice and I was informed that my contract end date was August 2017. I left the adequate amounts for the last of the debit order amounts in my bank account. Vodacom continues to deduct moneys to current. I cannot ring 082111 from abroad as I have a sim from the country I am living in. I even email Vodacom Pavilion to ask if they could assist as I took the contract out with them. No one responds.
My email correspondence to Vodacom: 06, 11, 16 September 2017
Account number: [protected]-4

Please may this matter be resolved.

We moved our businesses to a new premise in Nelspruit end of July. We are IN town. Very bad signal, even outside the building. We have to stand about 50m away from the building to make and receive calls.
We lodged a complaint. Vodacom sent a technician who confirmed that there is a problem with signal in this area of town. Their solution: we must purchase a booster OR we can cancel our contracts..
Been with Vodacom for 20 years. Our combined Vodacom contracts are approx R8, 000 PER month, but Vodacom refuses to install a booster for us. They'd rather see us go somewhere else. Really pathetic customer care service, except for the single technician who is trying his best to help us.

I have used 2gb data since the first of november 2017 till today 8 november 2017. This is not the norm! and this is happening on both my numbers [protected] & [protected] does vodacom not value their customers, for them to rob us like this in broad day light? i will be expecting a response and a resolution in the next 2 days or i will be taking this further!

And I want to type in caps because I'm angry and I want it known!

Vodacom is literally ruining my life and my credit name. I am so sick of calling in month after month to rectify issues of incompetence I literally cannot wait until this contract ends so that I can run as far away from this service-less provider as I can!

There is no way of contacting someone who actually knows what's going on.
The only service you provide is a call center that takes 15-25 minutes before someone picks up, useless, unhelpful and ignorant staff, rowdy and loud background noise coming from staff chatting and shouting at one another to the point of not even being able to hear the person you're talking to, and being told your problem is solved only for 24 hours later having to call in again.

This is now one year of calling in day after day, month after month! I have even reached my limit on the amount of times I am apparently allowed to call in during a month. What the hell.

THE PROBLEM:
I opened a contract in October 2016. Everyday for the month of OCT/NOV my line got cut reading "credit bar limit", and every day I called in to be apologized to because it was an "error on the system". I called in every day for 30 days before it stopped cutting.
THEN, two months in, no debit order came off. I called in, to be told another line of apology but that it would be double debited in Dec. 2 months of no debit, and the line gets cut. So i call in again, pay the amount, and get PROMISED that it has been rectified (I even changed debit order details to make sure). Low and behold, 2 months go by and no debits. No one calls me, my line gets cut. Same thing over and over and over again. It is now Nov 2017 and I have been sitting with a cut line for the last 3/4 months.

I am sick to death of doing this.
I'm sick to death of calling in, being sent to Pre-Legal for YOUR INCOMPETENCE, all because a debit order cannot be properly set up from your side!
I mean, come on.

And the saddest part of all is, I am still held liable for a service that a) I do not have, b) debit orders that do not come off because YOUR staff can't select the debit order option on a computer, c) a line that now only works on WiFi.

All I have asked for is someone to sort this out for me. I am a paying customer who would happily pay for this service I signed up for, but instead have had such a nightmare of an experience I will never set foot in a vodacom store again! And if someone doesn't contact me, I cannot rectify this!

If you are reading this, which of course I doubt highly, please could someone contact me privately.

Unthankful. Dissatisfied.

I have done an upgrade with Vodacom telephonically, 3 weeks ago. They have sent me 2 phones with only 1 sim card.
After many phone calls, I followed their process by ordering a sim card. After 5 days I phoned Vodacom again, and no on could find the order. They offered to order the sim card again (the Friday) and have it by me on the Monday. I phoned again on Monday, and yet again they could not find the order and placed another order. Phoning back again today (Tuesday) they provided me with the order nr, and assured me it is on its way. After communicating with RAM, they indicated that Vodacom still has the sim card to be collected.
I have spent soooo much time phoning and repeating the same story over and over again, only to receive empty promises and lies!

To whom it may be concern.

Complain about the airtime and data that is finish in seconds.

At 9:03 yesterday morning (06/11/2017) I had buy me 30MB of my talking points and suddenly my data has run out. I bought me R40 airtime 9:15 and buy R16 100MB and as the first time the data hold me only few seconds. The airtime of R24 was also finish and I bought me 100MB again and suddenly after few seconds it is finish again. I did also bought R10 advance to bought R5 20MB. Then I call the helpline of 111 and the lady only tell me I should go in by settings then cellular and put off all use cellular data only leave on whatsapp. She also told me that IPHONE 5 alarm and calculator all the small apps also took data but then I told her this is the first time I need to buy so many airtime in 10minutes time and I do not understand.

Today a whole new day and took me change and bought again data and guess what all the data is finish again today at 11:39 (07/11/2017).

I just want my data back and a response from you guys asap because I do have another 100MB data but cannot use it and make contact with my family and friends and it is not save for me to be on the road without airtime and data to call or sms someone in emergency times.

Thank you in advance.
Bianca Thomas
[protected]

Over 2 months ago I sent my cellphone in for repairs and to date they still can not tell me where my device is! It has just been been a nightmare from start to finish! I am going to seek legal advice as this has definitely caused a loss of income for my business! Good Day,  

How does your store actually operate? I took out a contract with you almost 2 years ago, was contacted by an insurance company who clearly obtained my number from your store and took out insurance on my device which i have been paying R747.75 every month and only receiving 75 minutes, 75 sms's and 200mb of data! Disgusting rates for a cellphone company!

I accidentally damaged my phone and decided to take it to the store where I purchased it from. When i got there the first thing I asked was how long will this take and was told that it would be maximum 4 days to repair. I explained to the guy at the store that I use this device for business and it is imperative that I get it back asap! I also told him that I had insurance on the phone to which he printed my August statement and saw that I paid monthly insurance. He then told me he would write urgent on the top of the form and get it back to me in 4 days. 

After not hearing a word from the store I decided to stop by and see if my device was ready for collection, only to be advised that i had been misinformed and that the repair would in fact take 28 days! As you can imagine i was livid yet decided that there really was nothing I could do about the situation and left. 28 days later I returned to the store(yes I did not count weekends and public holidays) to be presented with a quotation! When I asked what this was the sales lady informed me that it was a quote to repair my phone. One would think that after spending 25 minutes on the first visit waiting for the salesman to print the statement to confirm that the device was insured, that your staff or whoever dealt with the device would know that it is insured and that submitting myself with a quote would prove pointless! When I questioned her about it she responded saying that they were waiting for me to come into the store to submit me with the quotation! Annoyed as anything I left and she told me it would take a maximum of 7 days, blaming another of your staff members for not getting in touch with me!Needless to say i was then Whatsapp'd a few days later by Melusi with the same quote and instructions to contact the insurance claims department in order for the repair to be processed. When I asked why I was not informed of this previously the answer was that he was on leave.  I have absolutely had it with this lack of service! I have been more than patient however I have reached the limit now and feel I need to take this further. I have not had my phone since 9 September and do not see why I have to pay for the months data etc usage when I have not been able to utilise it! I was even advised by a member of your staff that the current package I am on is a rip off and that I need to migrate. 

I am sick and tired of this and I expect an immediate response from you! How on earth can a service provider of your stature conduct business in such an unprofessional manner?

Camilla Black 

[protected]

We open a contract one month ago where our contract amount was set as one amount fix - over and over we asked if this is correct .
When we received the phones the caller id was set to unknown - we google the settings and a lot of people complain that you have to go back to Vodacom to re-set or add settings and then they add monthly R9.50 to your account.
Vodacom thia is sad - I wish we did took the MTN contract instead the phones is a little more expensive but they are clear and open with their contracts.
I also noted that your data and airtime is a issue .
I hope other people read this and be carefull Vodacom is not clear with extra charges even if you ask them in the beginning if the amount is settle.
I wanted to take contract phones for my employees but after this I am busy to sign over to Cell C or MTN. The case is not about the R9.50 but that Vodacom is not open and honest when they supply a contract and it is not nice to buy extra functions where other companies could have given me the same product a little expensive but no add on extra.
I was a Vodacom subscription member for more than 11 years.
Not Nice.
Please stop this practice . This is unfair.

[protected] has been on my contract [protected] for 15-years! We went to Vodacom Kolonnade Mall and asked if they could put the number on a new contract, on my husbands name. They phoned him back and said no they can't renew the contract on his name as we are with ITC! I mean 15-years we have been paying and renewing these contracts and now they have a problem with ITC! So long Vodacom, can't wait to cancel my contract [protected] and my son's contract [protected] seeing as my husband can't renew his contract. So long, will never use Vodacom again!
A lot of money you are going to loose, 3 x contracts plus-minus R1500 extra air time per month !

I am not happy with the way Vodacom highvled mall has treated me with my recent upgrade.
I went to upgrade my phone from an IPhone 6 to and iPhone 8 on the 4th of November 2017 at around 2:30pm. I asked the consultant helping me on of the camera of the iPhone 8 has the same effects as the iPhone 7 Plus, I even went further to explain that I wanted the phone to take those blur pictures with the depth effect. And she said yes. So I agreed to upgrade to an iPhone 8 based on her word.
When I get home that night I see the camera on the iPhone 8 does not have th depth effect so I call Vodacom highveld mall the very next day (5th November) and the person who answered told me I should come into the store and they will reverse the contract.
I got to the store at 2pm and a acting manager said she will not reverse it because the contract has already been processed yet it has not even been a full 24hrs yet. And according to Vodacom T's and C's we can return goods if we not happy within 14 working days as long as it's all in the same condition and packaging which it was.
I am really upste because it's twice now that I got false information from them. I want the Phone with the better camera and I was willing to get the iPhone 8 plus but that Women was really arrogant and didn't take me as a customer serious, I don't know is it because I am so young. I have been a customer here for all my life and now I'm considering changing networks because of the false information I received and how unhappy I am with my upgrade.
How do I take this further?

Dear Vodacom
I have recently upgraded from i phone 6 and i wach to the samsung note 8 and gear frontier, im am very happy with the phone but have not recieved the frontier wach, the vodacom outlet were i have Done my upgrade (Cradelstone Vodacom krugersdorp) cant rarely help me i have made phoe calls spoke to the manager about vodacom that have no stock of the gear 3 frontier, the say vodacom warehous dont know when they will have stock, im a trainer and use the wach on a daily basis, i dont think its fare toward you customars to be kept in the dark ' you advertice it as a combo and i think every shop need to give it to their customars on the day they take the combo, they have mensione that some custemor waited 4 months for his frontier, i would apreciate if someone more profesional inform me when i can get my gear 3

Dear Vodacom

I am angry at the service rendered to me. On the 31 October I had submitted documents to Vodacom un-blacklisting service. It has been four days and my phone is STILL blacklisted. When I phoned customer care they said that I should go to the Vodacom shop to sort it out. I find this absolutely ridiculous! I went out of my send the relevant documents only to find out that the un-blacklisting department is so pathetic and they are not doing their job! Now I have to waste my time and go out of my way to get this resolved. This is absolutely ridiculous! I can't wait for my contract to end so I don't have to deal with such pathetic people and service!

Good day,

I've had my new vodacom contract just over two months now. I Pay R560/pm for which I get R200 worth of airtime.

On sunday 29th of September I put 500mg of data on my phone.

On the 1st of November I received(I assume) my R200 airtime.

Vodacom failed to let me know that my data bundle had been depleted. Today is the 3rd of October, (2 days) and now(without making any calls) I have used over a R100 of airtime - normally I buy 1Gig, which lasts me almost a month.
Now I'm not even able to buy 500mb.

This is ridiculous.
I am not even asking for a refund. Just for vodacom to let me know when my bundles are depleted so I don't have to pay your ridiculous out of bundle rates.

Although I see there has been complaints about the same issue, so if it's still happening, it will probably not be addressed.

Regards,
Natelie

2 days ago Vodacom allowed a stranger to do a sim swop over the phone on my line!

1 and a half hours in Vodacom shop to get a new sim card that they charged me for!

they said in 2 hours my line would be back on, it came back on but my account was suspended, we had spoken to their fraud dept whilst at shop and they said all ok as I gave copy of my ID before I left.

13 phone calls and 1 day later still no resolution.

2 more calls this morning and finally line unblocked but no data service.
I called again to resolve and asked for a manager to call back to no avail.
currently on line with them again and 10 minutes of hold at a time every time!

what worries me is that I had a flag that apparently expired!

the fact that anyone can do a sim swop over the phone.

the fact I had to pay for a new sim.

after 19 years I am ready to try the competition as I am clearly not a valued client.

Hi there
My other half ordered a mobile wifi R216. 2 days later it went off by itself, while charging it goes off, while using it goes off, then it shows more than 50% charged. She phoned 111 and talked to a consultant to report it. The consultant said hell phone back (justin) ref;1/[protected], he phoned back and nothing happened further. She said that she wasnt happy with the R216 and asked for a R218. Invoice (inv K0526067)was made out 19/10/17 and struggling to get it back to you. I phoned the [protected] consultant and like all other consultants said to me they past there closing time, off line, not available and stupid things. I asked to speak to the supervisor and he refused to. I trust that you can solve the problem as soon as possible. Please phone me [protected]

I upgrade my contract on the 28th of October 2017. I had informed the consultant that the last time I upgraded, no sim was provided. This was in April 2014. It took a month to resolve the issue. I was assured that the sim card would arrive with the phone. On the 31st of October 2017, I received my phone with no sim card. I called and was assured that the sim would arrive on Thursday 2nd November 2017. I still have not received the sim card or any indication that I will receive it. I call upgrades department and I am transferred to activations which keep telling me that they cannot assist me. Can someone from Vodacom please resolve this as it seems this is a repeat performance.

I have asked vodacom to post me my statements but they still refuse to i cannot access it on my e-mail it will not open on my e-mail it says we can not read this. Please can you help me vodacom is really irritating me they stole all my data and all my money out of my account and they refuse to apologize or give back anything the just tell me to download the app which i am unable to do please help me.

I upgraded my contract online the 23rd of October but after clicking on the UPGRADE button a new contract was opened in my name. I have phoned back 3 times now to sort this matter out in order for the new contact to be canceled and for me to use my upgraded phone. No-one is getting back to me and the contract is still not canceled. I am so tired of Vodacom, every time I want to upgrade my contract there is a problem. I am seriously thinking about canceling my contact and going to a provider that wants to help me.

my contact details are [protected]

My wife Bronwyn had two accounts we decided to cancel the one account [protected] so we phoned Vodacom and were told how much to pay and we had to do it in store we payed the 2170 odd and received an sms and called to be assured it was cancelled. Fantastic. Now fast forward to end of September and we get no debit order. We find out Vodacom get told that they have used my cancellation fee and used it to pay the accounts (the New and "cancelled" number) after many infuriating calls I finally got hold of a team leader at cancellation to ensure it was all done. This was 18 October. We were assured it was all sorted and we do not owe anything to Vodacom as my wife was incorrectly advised and we were apologized to and all good. Guess what... 1 November comes I get Debited 1200! From 470 odd to 1200. Not to mention that now my 2170 is also still in the system. Vodacom obviously phoning around now in centurion mall (yes I drove from kzn to gauteng to sort this out) to try sort this out. I'm so disappointed as it's obvious that none of the departments have a cooking clue as to what's going on. I am at a loss for words and this is the last contract I take with Vodacom. Once it's through I'll be much relieved to be done with them.

Disgusted, unsatisfied and feeling totally robbed.

I upgraded my contract on Monday 30/10/2017 with the Vodacom Online Dept. I was told I would receive a call to confirm within 24 hours. It is now Thursday 02/11/2017 and I am still waiting. I received a missed call as I was driving at 16h00 on 01/11/2017 needless to say when I called back no-one could assist me not even the Upgrade Team Leader who goes by the name of Keke.