The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Vodacom / upgrade without my approval

1 Johannesburg, South Africa Review updated:

Some company called me on behalf of Vodacom and upgraded all 3 of my contracts whereas they were only supposed to upgrade one contract. Beware, Vodacom is doing illegal activities as I did not authorise. I am trying to call and calls just drop.

Today, I tried upgrading my handset after 6 years of using the same handset and I am told that I cannot because I am only due for an upgrade in 2020.I had the same attitude when I was billed approximately R3500 for data usage last year and I was told that there is no way to determine whether I actually sued the data. I just have to pay those costs to Vodacom

Re
Sep 10, 2018
Sort by: UpDate | Rating

Comments

  • Ne
      20th of Sep, 2018
    0 Votes

    Vodacom send me a warning letter dated the 19 September to pay an account of R1334.04 within the next 7 days. Today is the 20 September and the phoned has been blocked. I am told that this amount must be settled with a penalty being incurred. Maybe Vodacom cannot add 19 plus 7!!! Mr Joosub needs to train his staff
    The attitude of the "help line" was pathetic and I will do whatever it takes to move my entire company away from Vodacom.
    Another very unhappy Vodacom customer

Post your comment