Vodacom
reviews and complaints

Dear Vodacom

You have demonstrated without a shadow of a doubt that you do not care about your clients, that you have put in place a series of gatekeepers that must frustrate customers and that must never ever be able to supply any solutions to your customers - for a month now I have dealt with a succession of very polite but ineffective people that clearly are not capable or empowered to solve any customer issue, their only role is to tire out customers to the point of giving up and all along you continue to filch money from customers accounts - the most disgusting display of capitalism anywhere in the world.

I have spoken to nthabiseng lepelesane 

I bought a sim card at vodacom and asked for it to be recharged with 2GB, I left the store knowing that my sim card has been recharged. When I arrived home I found out that the sim wasn't recharged, I went to the nearest vodacom outlet to try and sort it out, unfortunately they couldn't assist, I should go to the same store I bought it, I can only go there in a week
I arrived at the store yesterday and I'm told is going to be sorted in the next 24 hours they said, which I wasn't too happy about but anyway, I had to wait. 24 hours has passed and nothing happened, I'm still waiting in the store as I'm typing this message. All I'm getting is excuses that they needed proof of purchase after I left, yet they took my numbers, for whatever reason they don't have my numbers anymore.
The manager now wants to leave the store with hope that she is going to call me with feedback, no timeliness, which she failed in the last 24 hours
I'm totally unhappy about the fact that I spend money a week ago, I still don't have the product, to make it worse I don't even know whether will I ever get my product or not
Why can't I get my money back if I can't get the product?
Hoping someone assist me in getting this resolved today, its going to take me another 2 weeks to be able to come to this town again
Regards
Lawrence Tjale
[protected]

On the 1st February 2018 @ 07h17 i bought R55 vodacom airtime and was given free 27.50 i had Data already. i did not make any calls for the day as i was at work and when i was at home in the afternoon around about 20h05. i wanted to make the call but i 1st checked my balance boom it was R15.81 bear in mind i did not use the R55 i bought during the day. I immediately called customer care on 082111 an option to hold for an operator was given, while holding a voice note said "number does not exist" i dialed 3 times still no luck. Not so long ago Vodacom sent me SMSs to load R5 airtime to be deducted weekly for games. I do not have games on my phone. Later they sent mes SMS again confirming that my contract for games has been renewed i did not sign up for that and what pisses me off is the fact that when i called vodacom different consultants could not pick up anything i'm subscribed for. and now this my airtime is gone .Vodacom i want all the airtime you took form me and my R55 airtime i bought yesterday, Being robbed after 8 years of service i want no explanations i want my airtime back.

Good day,

On the 31st I noticed vodacom switched of my phone - very surprised I called vodacom which in the first place pissed me off due to the fact that they did not even gave me notice nor called me to inform me - never non the less when I talked to the lady who assisted me, she told me that the previous month debit order bounced and thats why I am in arrears. After I asked how can we get my phone to be operative as soon as possible for I am the manager of the most litres selling operated 24/7 filling station in rustenburg.

She explained to me to make a payment - after taking all the details, she noticed me that a debit order is already scheduled for tomorrow 1st feb, so the payment will be done twice... Okay so no one will switch my phone on till tomorrow.

The day went by and the afternoon still no operative cellphone. I called vodacom again to find out why my phone isnt working, the guy explained to me that the debit order was processed in the morning but he will find out from the debit control department why its not activated yet.

He transferred me to the lady at the debit/creditcontrol department - the lady explained that even though the debit order went through successful, it will take two working days to reflect into their account so then only will they activate my phone.

Now please excuse my language but this is [censor] - thats not even the worst of it... As murphys law handles life - my car broke down on my way to the salon - I could not call anyone thank you vodacom for placing a pregnant lady in danger and stranded by herself.

At this moment I will not recommend vodacom to anyone - nor am I going to continue my contract. If you feel a [censor] about your customers - thats what you will receive in the future as well.

[protected] - have a look at who helped me and they will confirm the stupidity of how you control creditors.

Highly irritated!
Attention vodacom:

Highly irritated!

Its the first of the new month for us who have contracts. R500 airtime gone.

Gone!

Plesse do not phone me with excuses like in the past and tell me its background apps blah blah blah.

Enough is enough

I want my r500 airtime bac*!

It is impossible for it all to be gone in one day.

Please contact me with a solution.
Louise lulu venter

My Vodacom debit order for my cellphone contract did not go through - I changed the date of the debit order from the 1st of the month to the 8th and was informed a double payment would go off for January and February 2018 - no reason given, but I accepted it.
I made an EFT payment on 30 January 2018
1. I really tried to find out where to make the payment to before doing it and no where, not on a vodacom website or anywhere on the internet (I spend quite a lot of time googling it and have the history as proof) did it state where to make an EFT payment to.
2.in the end I went onto my bank's site (FNB) and selected the public recipients and then Vodacom. There were several options to make a payment to - Vodacom Credit Card (obviously the wrong one as I were paying my cell account), Vodacom Debtors (sounds right as I am a debtor) and Vodacom Pty Ltd (cannot be the one as this is the company - not the cellphone department/product)
3. Thus I made the payment to Vodacom Debtors and used my account number as reference.
I sent proof via sms to 082 1946.
I sent proof to this number as I communicated and made arrangements for payment on this platform. I got responses asking for my ID and on the 1st of Feb asking me when I made the payment.in other words I were not communicating with some machine with pre-recorded responses, it was an actual person.
Yet, my service was cut on 1 Feb 2018.
I called the same number and were informed they have no record of proof of payment via sms or in the vodacom account. I was told to fax or email it to them.
I informed them that I am unable to email anything as my service was cut but that I have sent proof to them twice already via sms.
It transpired that I made the eft payment to the wrong account. I was supposed to pay to Vodacom Pty Ltd.
I was then informed again to fax or email proof to vodacom.co.za.
I asked why as I've sent proof twice already and was told that if I do not, my service will not be reconnected as I made payment to the wrong account. When I asked if no one will pick up that a cell account was paid to that account as I used my account number as reference - I was told no.
Eventually the call center agent spoke to someone somewhere who could actually see the conversation with me that took place via sms (the call center agent could not see it on the system at all), and then informed me that they confirmed that they told me to send proof to vodacom.co.za.
They did - on the 1st of Feb, after my service was cut - NOT ON THE 30TH NOT ON 31ST WHEN I SENT THE PROOF OF PAYMENT.
I was informed I need to sent proof of payment or my service will not be re-activated, my money will not reflect as paid - it will lay in the account until the end of time and that is that.
I used my mom's phone to make a hotspot to sent proof of payment AGAIN to the email provided - vodacom.co.za. YES THAT IS NOT AN EMAIL ADDRESS AND I DON'T READ MINDS! I had to google again to find out it is actually [protected]@vodacom.co.za it could have been [protected]@vodacom.co.za for the call center agent told me the admin department needs to receive the proof, it could have been [protected]@vodacom.co.za for this makes sense surely, but pop? I think the pop is short for proof of payment?
So yes, I've sent it to pop there at vodacom.co.za and hope and pray all will get to where it is supposed to be as I am still guessing about the [protected]@ but I don't have much hope as communication is not Vodacom's strong point.
I want someone to apologize to me for cutting my service even though I have made payment, I have sent proof there off and I kept communicating. I did everything a customer is expected to do. I honestly tried my best to do it right - but with no proper information available I cannot be held responsible for
1 paying into the wrong account
2 informing the wrong department via the wrong platform
3 and sending the proof to the wrong email - I still don't know if [protected]@vodacom is the right address.

JP van Jaarsveld,
Cell no [protected],

work. Firstly I get subscribed to online pages which use up my airtime immediately after it has been loaded. Last month I phoned the call centre and I was assured that the subscriptions had been cancelled and I won't experience the same problem in future. This agent further advised me to timeously dial *117# to cancel any unwanted subscriptions which I did without fail. This morning I wake up to 88c left as my airtime. I phone Vodacom again. Speak to an agent by the name of Nontobeko or Ntobeko, I can't recall. She tells me that the subscriptions were not cancelled, as said by the previous agent I spoke to. She then proceeds to cancel the so called subscriptions and tells me that my account is now clear. I have to contact the online companies which are deducting the airtime. At this point I lose my patience and ask her how I am supposed to call people I don't know and secondly with what airtime because I'm left with almost nothing. She asks me to hold while she discusses the matter with her team leader. She then returns to tell me that her team leader is busy an will give me a call later. In the meantime I will be received R100 airtime from the network. As suspected, the team leader does not phone and no R100 airtime has been transferred. I again phone only to be told by another call centre agent by the name of Khanyisa. She again checks and says she has found another subscription. Mind you, this is after I had been assured that everything has been cancelled. She then asks me to hold while she discusses the matter with her manager. After a few minutes, I'm told that the manager says there's nothing they can do. In other words, Vodacom has basically told me to go ***** myself as "there is nothing they can do". Nxa I'm so ****ed off. I told them to cancel my contact and ensure that it doesn't get renewed in June. Then, I was told, man you have to phone back on the first of May, as there is nothing we can do at this point. Really! What ****ery is this?

Today (01/02/2018) I do not have a Vodacom network coverage (my number - [protected]) because yesterday (31/01/2018) someone contacted me with this 0827988242 and 0797657520 claimed to be a Vodacome employee. He said someone was trying to use my number and he wanted to prevent that. He asked me questions like when was the last time I recharged my prepaid account, what type of phone I am using and for how long have I used my number.
No I need to by a new started pack (Sim card) and I do not know if I will ever be able to use my number. Vodacom, you are a big company/business why is this happening? I am sure I am not the first one and I would like to ask what are you doing to protect me/us your loyal clients. Do we have to fear and not answer any call from unknown Vodacom number? Do we have to change networks. What do I do now? I want my number back, please ensure that I get it back.

Please note, I need this number for e-school and transactions!

I will await you response and please do not take too long.

Ntokozo

I am looking to acquire a new contract from Vodacom, 24/01/2018 application approved at Game Stores and later declined because I changed bank account, requirement is 3 months statement which is provided from 2 different banks because I changed employment and bank account.

Decline reason is that I need to wait 3 months with my new bank before my application can be considered, I find this hard to believe, it just does not make business sence, this is a brand that I want to convert into and changing bank account is made to be an issue.Really

Can somebody provide clarity on this so that I can close this chapter and leave Vodacom and consider other options that are out there.

Regards
Nolufefe Sangqu
[protected]

Tried to upgrade on the 4 December and confirmed on the 5th December 2017... was told the delivery would be on the 13th... nothing arrived. Só I called on the 13th and was told the contract was never loaded... Só I spoke to the supervisor... He loaded a new one with some add on's. Was told it would be delivered the 20th... nothing arrived.. apparently they were trying to get hold of me to confirm but couldn't so they cancelled... I called on the 20th and spoke to the same supervisor and was again promised delivery on the 22nd... but nothing arrived... they tried to deliver 2 weeks later while I was away but phone was returned as I wasn't at work... I called on the 22nd January 2018 left a message and guess what NO ONE HAS BOTHERED TO COME BACK TO ME... WORLD CLASS SERVICE VODACOM.

Nov Dec 2017 and Jan 2018
[protected]

Upgraded to New S8.. Bill now R1000 more per month due to Vodafone Live.. which I never asked for and at 60 certainly would not need. I have been a client since Vodacom came into existence and I have never been more disappointed than this wicked way of trapping people into paying because one stupid ad button may have been pressed. since when is this ethical or loyal or indeed moral.. I have phoned and they promised to disconnect but no refund offered (No food for next month). How can we believe the promise anyway..

I would like a refund for all the Vodafone Live charges to my account to be reversed so that I can live.

My account QA373939-0
Id: [protected]

My name is Brandon Maggen. My cell number is [protected].
I went online to your website and upgraded my phone on the 15th January 2018. When complete I read I was to expect a call from an agent to confirm. I am still waiting! I called on the 19th Jan and again I was told an agent will call me. I am still waiting! I called again on the 22nd Jan and spoke to numerous people and in the process a few more applications for the upgrade were processed.
Eventually after many more calls and huge amounts of stress dealing with untrained and incompetent staff (bar 1 lady), RAM Couriers delivered my phone.in the box were two phones (a promotion) and 1 new sim card. When I charged the new phone, I noticed it needed a nano sim card (my sim card is the normal sim) so I opened the new sim card (nano) put it in the new phone and nothing happened. I called you guys again and after speaking to 4 different departments I was told I need to activate and do a sim swap (thanks for telling me this before!).
Your agent then told me that sim card has already been assigned a number (?!) and she basically accused me of being a [censor] because surely there was another sim card in the box. REALLY?
First of all, if there was one WHY would I put myself through the hell of calling Vodacom (your call centre process is absolutely terrible!) and if indeed there was one how was I supposed to know which one was which! Needless to say there was no second sim card.
So numerous calls again (did I mention your call centre process is shocking?) I was told a new sim card needs to be delivered. Then more calls to again get my address! Seriously, you just delivered me my phones. Why does the one department not know what the other is doing?
Yesterday the new sim card arrived (you guys clearly don't care about the environment - so much packaging for a sim card). Finally! Only 2 weeks from ordering.
This morning I called to get the sim swap done only to be on the phone for 33m34s to have to speak to 5 people in different departments (WHAT THE HELL?) and then eventually be told I need to pass a test (?) and if I fail then there would be a huge problem. I was not thrilled! Needles to say I failed. I was not told which questions I got wrong. The questions were all personal, like am I married to Many Linde? And do I get statements.. and he read out my home address - I wondered if he meant Vodacom statements or any statements - anyway, I reckon you don't know enough about me if you think I don't know the answers to questions about me, myself and I!

Here is the problem..

1. Every call centre agent I speak to is not adequately trained.
2. Calling Vodacom is a horrible experience made worse by eventually speaking to a human.
3. The phone I upgraded to and spent money on re screen protector and cover is sitting in my draw collections dust.
4. The promises made to me by numerous of your staff that someone will call me back - pffftt!
5. The sms I received telling me that a "solutions expert" will phone me back - ppffffttt? Ref No.: [protected].
6. I failed your stupid test - HOW?
7. I STILL am unable to use my new phone. I am still unable to sim swap.
8. This whole process has been the worst experience, from the moment one of your staff were supposed to take action.
9. I WILL NEVER do this again.
10. You clearly do not value your customers! I have been loyal to you since 1998 (20 YEARS!).

I want to end this one way or the other. Either you sort this out and do whatever you need to in order for me to use my phone, or you can come and fetch it (I reckon my 14 day cooling off period started yesterday) and cancel this and I will walk into a Telkom store and port my number.

I look forward to a very very speedy resolution!

I purchased data on the my voda app 100mb and received only that. Not the first time has happened, other times more.Before the upgrade I received the double data as promised. During this same period contract ( on sister's name) ended, and switched to prepaid so I don't if that can be a reason why I no longer get it, although still get the promotional messages.

I bought 2 prepaid devices on vodacom online and paid for them on 23.01.2017 with order number E ********** . I immediately learned after the purchase that one of the items will not work as routers are network locked. I then attempted to amend the order but to date all my attempts have failed. I have been sent from pillar to post on **********, ********** and ********** 4. I have sent emails to eshopssuport and Julian Major but zero response and no delivery despite the promise of next day delivery. Why is everybody clueless about prepaid purchases online?

Dear sir / madam 

I have a contract with vodacom, branch woodlands in pretoria. I am supposed to have a iphone 7 plus. 

On 12 october 2017 I used my google maps. My phone went black, had a thinking circle. Turned on by itself. I went into google maps again and it did the same thing. When it turned itself on again I turned it off with the idea of restarting the phone and since then the phone has not been able to start again. 

I went into the branch and spoke to arne. He tried to charge my phone a bit but it still did not want to turn on. This was still on 12 october 2017. Vodacom woodlands then took my phone that same day and said that it is 2 days before the warranty is out and arne confirmed to me that if we send it in that day it will still be covered as it was given in whilst still under warranty and they sent it off. 

After a while I received requests to turn "find my iphone" off. Which initially I did not even know why I had to do this. Luckily I was using my old iphone and was able to do so. I did turn it off. I received further requests from arne to turn it off. I did not know how to turn it off even more than what it was at that stage and sent screenshots of it being off to arne at the branch

I did everything in my control to turn it off once I received the request to do so and honestly cannot understand what more I was supposed to do than turning it off. 

Apparently in the mean time my phone was sent back as "find my iphone" apparently still wasn't turned off. 

Eventually I even had to provide the branch with my password, which is a very big safety risk as you know with everything being stored on our phones, in order for arne to try turn it even more off.

Throughout november 2017 I received various sms'es stating that my phone was sent to potchefstroom repairs, then a sms stating that my phone was being sent back. I was under the impression that finally my phone was fixed. I then received a sms again on 29 november 2017 stating that it was received by repairs again.  that same day I received another sms stating it was in the assessment process and it was then also in the same day sent to advanced repair centre for higher level repair. 

My phone was received on the 30th of november 2017 by the advanced repair centre and it stated that the turnaround time will  be 5-7 days. That same day I received another sms stating that my phone is in the assessment process.

On 1 december 2017 I received another sms stating that my phone is in the quality assessment process and another sms with "repair cost r#costs" and that I had to accept or decline within 2 days. I sent this to arne and asked him to sort it out.

I did not receive confirmation from arne and I received another sms with the same content on monday 4 december 2017. On 4 december 2017 I also received a quote on job number: [protected] for an amount of r 8 206.68 (which I do not understand as my phone was given in at vodacom 2 days before the warranty was out). 

Friday 15 december 2017 I received a sms stating that my phone is in the quality assessment process and later that same day a sms stating that my phone was sent to potchefstroom repairs again. 

Monday 18 december 2017 I received another sms stating that my phone is ready for collection which I then asked arne to send someone to fetch it as I am not in potchefstroom. I once again was under the impression that my phone was finally fixed. This was not the case. 

On monday 18 december 2017 I also received a sms stating that it was collected. 

I spoke to a woman at vodacom repairs potchefstroom who stated that since I did not accept the quote they are sending my phone back as it is not under warranty and that is due to "find my iphone" which apparently was not switched off. I explained the situation and she could not assist me as the branch was supposed to deal with this. I then contacted vodacom contact centre and spoke to a person who could not assist me and kept on telling me that I was supposed to answer to the quote within 7 days (which is different from what the sms states). I phoned vodacom woodlands various times and was told I will get a call back, which never happened. 

Wednesday 20 december 2017 I received another sms stating that my phone will be sent to the nearest vodacom repairs. Thursday 21 december 2017 it was received by potchefstroom repairs and then another sms saying that it is in assessment process (the same day). Also that same day a sms stating that it was sent to advanced repairs centre again. 

Friday 22 december 2017 I received a sms stating that my phone was received by the advanced repairs centre. On 22 december 2017 the sms stated that my phone was in the assessment process at the advanced repair centre. That same day another sms stating that my phone is in the quality assessment process and another sms with "repair cost r#costs" and that I had to accept or decline within 2 days.

5/1/18 another sms stating that my phone is in the quality assessment process and another sms with "repair cost r#costs" and that I had to accept or decline within 2 days and another sms on the 5th stating that my phone is in the quality assessment process and again another sms stating that my phone is being sent to vodacom repairs potchefstroom. 

Monday 8 january 2018 I received a sms stating that my phone was in transit to vodacom collection point.

Friday 12 january 2018 confirmation that my phone was booked in at potchefstroom. The same day a sms stating that it is currently in the assessment process and then another sms that it was sent to the advances repair centre. 

Monday 15 january 2018 I received another sms stating that my phone was received by advanced repairs centre and later that day another stating that it was in the assessment process. I also received 2 x sms'es stating that my phone is in the quality assessment process and another sms with "repair cost r#costs" and that I had to accept or decline within 2 days.

Today, 29 january 2018 I received another sms stating that my phone is in the quality assessment process and another sms with "repair cost r#costs" and that I had to accept or decline within 2 days then another stating that it is in assessment process and another stating that it is being sent to vodacom repairs potchefstroom. 

I went into the branch several times. I was helped by the manager fred, since arne could not help anymore. Fred kept on telling me every time he is talking to someone at head office and that is handled. That's all he ever said. I spoke to divan kilion last weekend. He still could not assist me. 

O asked several times what is wrong, and still I do not know what is even wrong with my phone. I also asked if we cannot just replace my phone and the answer was that it is supposed to be replaced. That is it. 

As can be seen from the above the short of the story is that my phone was handed in on 12 october 2017, whilst under warranty. I have nit been able to use the phone and have continued to pay for the phone. No one at the branch as able to sort this situation for me and now I have not been able to use my phone for over 3 months. 

My phone was under warranty and there is no excused for not fixing or replacing my phone. 

Vodacom has not upheld the warranty. 

I am incredibly disappointed how everyone just pulls up their shoulders and states that it is not their job, their department and no one can do anything about this. 

I request my phone be replaced within 3 days of me sending this e-mail and the money that was charged by vodacom for a phone not being used by a client but in the possession of vodacom on vodacom's request to be paid back pro rata failing which I will have no choice but to take further legal steps. 

Awaiting your urgent response.

On behalf of my mother;
JC Coetzer
number in question; [protected]
acc number; I4073562-4

The above mentioned data contract came to term 24 Nov'16.
On 1 Nov'16 a phone call to Vodacom was made to give notice on the account by my mother, that she do not wish to continue with the contract.

Middle of 2017 she received an account of an outstanding amount of
R 745.99
Frustrated and confused as to why there is an amount outstanding... she went to a Vodacom store (Key West shopping centre / Krugersdorp) again they assisted her to phone in and AGAIN cancelled the contract.

January 2018 Vodacom contacted her with AGAIN an amount outstanding!

As it is my mother I assisted and contacted Vodacom on her behalf - what a nightmare/frustration;

Herewith a list of all the phone calls made from my mobile over 3 days;

22/01/2018
0821958 Cancelations - call time - 16;46 call duration - 7 mins 28 secs
They said must phone pre legal dept
[protected] call after 17h00

23/01/2018
0821905 Pre legal dept - call time - 16;46 call duration - 10 mins 45 secs
put through to cancelations - can't help as account is handed over to legal
0821905 Pre legal dept - call time - 16;58 call duration - 2 mins 45 secs

24/01/2018
0821905 Pre legal dept - call time - 16;19 call duration - call cancelled
0821905 Pre legal dept - call time - 16;20 call duration - 8mins 45 secs - then call was dropped - I HAD TO PHONE AGAIN AND EXPLAIN THE WHOLE SITUATION AGAIN
0821905 Pre legal dept - call time - 16;29 duration - 9 mins 47 secs
(spoke to Lehlohonolo) he said I must speak to Customer Care and lay a dispute... so I phone again
082111 Customer Care There I spoke to Nombuso she again referred me Legal or Cancelation when I refused to speak to them as I spoke to them before and they are unable to assist - then I spoke to team leader Winnie who promised to investigate see how they can assist and phone me the next day - I provided my contact details.
0821905 Pre legal dept - call time - 16;55 spoke to Robert who also promised to contact me before 9h00 the next morning...
Needless to say neither Winnie from Customer Care or Robert from Legal phoned me

Bottom line:
Notice on the contract was giver to your call centre 1 November 2016 and middle of 2017 from a Vodacom shop!
As Vodacom's calls are recorded please refer to the recordings as proof of cancellation and then proof to us why there is still monies outstanding.

Your service is shocking and very frustrating as a Vodacom customer

please contact myself Eileen actinon behalf of my Mother JC Coetzer [protected]

The service im getting from your stores are pathetic, I will never re instate an account with vodacom again. The consultants doesnt know anything about customer service, and they are very arrogant especially in pe greenacers stores. Ive been wasting airtime and alot of petrol just to get a paid up letter. The. Your. Consultants is not singing the same song. It seems to me they not know what they are talking about. Please I advise you to train your consultants on itc & contracts. And especially on. Customer services. Are they working for you just for the money? Or are they passionate about there jobs? Very unhappy. Called legal departement a few mins ago, masala from subsriber collections gave me the services we needed. And thanks to him my issue will be resolved.

After almost a year of phoning, e-mailing, going into your vodacom shops and asking your "customer care" agents (at least 5 times!) I have probably used a full tank of petrol, because I was told to go to gateway, and I live in pinetown - then when I get there i'm told "oh no, you don't have to come here". I have called 082 111 many times, and spent literally hours on the phone, trying to sort this out. I am still waiting for this contract to be cancelled and for my refund for the deductions made from my account for the contact number [protected]. This tablet is broken, so it's not as if I have been able to use any of these months of data you have charged me for. Only on my most recent desperate call to a one of your shops, was I informed that you say that I should have sent this e-mail to this address, and that because of this, I will not be receiving any refund.

Why has it taken a year for anybody to tell me this? Why was this request ignored by the above departments. Why does not one member of your staff in any of the above service centres care enough to even try and help me? Nobody cares, nobody takes responsibility, nobody does anything to resolve this! Every person I speak to wants me to come into the shop, and when I go in, wants an e-mail. Round and round and round I have been shunted. Is this deliberate? Is this how you prevent people from cancelling contracts? When I go into the shops, there are numerous sales agents lolling around waiting for "walk-in" customers, and only two customer care agents, who I have to wait at least half an hour for. I am told that its because the new customers are much more important. This depicts quite clearly the vodacom attitude to customer care.

I reported this fraudulent upgrade to your fraud depertment, backed up by an affadavid done at the police station. I am told that the upgrade has been cancelled. Where is my refund for that?

I cannot believe how shockingly bad your service has been. I have been a vodacom customer since the beginning, and I believe I deserve better treatment than this!

I'm giving you a week to respond to this, and if I do not get satisfaction now, I am going to broadcast my experience and opinion of vodacom over every network I have at my disposal.

Up until now, I have been polite about this, but now I am bloody furious! Get back to me.

Jane noble

Good day, It has become clear to me that VODACOM do not take their customers serious nor care much to resolve any issue regarding their products. I would like express my utmost disappointment about the service I received regarding this matter. I have been on 2 weekly basis since 2017 phoning their customer care to stop a gaming app Vodacom keeps on renewing where my entire airtime and data dissapears. I have asked countless time for this app to be removed and stop and within a week vodacom sends another sms saying they are automatically renewing it and I have been assured by many of their agents it has been stopped but it continues to renew. I have asked for managers or team leaders to phone me back to resolve the issue and not 1 person in management has made an attempt to contact me to assist. I will never use this network again or refer anyone to use their services.

I have upgraded my 3g tablet contract on the 12th Desember 2017 online on Vodacom's website.

3 days after the upgrade I received a call to confirm the delivery address and it was confirmed that the tablet and documentation will be delivered within 3 working days, I must have my ID and proof of residence with me.

It is now a month and a half later and I still did not receive my tablet. When we phone Vodacom upgrade department they put us through to the after sales department and then were transfered to the delivery department and back to the upgrade department and it is another week after my query and I still do not have an answer about my upgrade and delivery of my tablet.

I have never been this upset about service, this is poor and I demand immediate action.

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