Vodacom

Dear Khanyisani

I have forwarded your query to a Senior Consultant who is currently investigating and will attempt to resolve (with feedback) within two working days.

Kaashief Nassiep
Customer Care
eService Team

For more information - please visit www.vodacom.co.za

On 12/03/31 10:15 AM, [protected]@london.com wrote: Today is the 31/03/2012 still nobody has contacted me let alone to put effort into trying to go to the place to investigate the problem. So what does that mean? That Vodacom doesn't care about its customer and its employees have adopted the culture of not going that extra mile to help its valued customers, not only its valued customer but customers that have been with it for years. As I have communicated to you before that today is the last day to solve the problem because I believe I have given you guys ample time to sort the problem out but all I get from you is excuses after the other so I have to take the next step now and believe you me it is not gonna be a pleasant one.
Sent via my BlackBerry from Vodacom - let your email find you!

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From:
Date: Mon, 19 Mar 2012 12:28:01 +0200
To: [protected]@london.com
Subject: Re: Enquiry from Web Self Service Ref: 00G8~879Y

Dear Khanyisani Ngema

We attempted to contact you today at 12h25 but our call was disconnected.

Please note that we are still awaiting further feedback and it will be provided shortly.

We do apologise for the inconvenience caused.

Regards
Bradley George
Customer Care
eService Team

For more information - please visit www.vodacom.co.za

On 3/19/12 10:16 AM, [protected]@london.com wrote:

Good morning!

The last e-mail I got from you guys stated that the matter will be sorted out on the 17/03/2012 and today is the 19/03/2012 and still I haven't received any calls or e-mails from you guys. If this is one of your ways to buy time and thinking that I would forget about this or fooling me, well you guys have another thing coming and it will be a great shock to all of you. I still have all the e-mails that was sent to me and I will use the to support my dissatisfaction.
Sent via my BlackBerry from Vodacom - let your email find you!

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From:
Date: Wed, 14 Mar 2012 16:31:33 +0200
To: [protected]@london.com
Subject: Re: Enquiry from Web Self Service Ref: 00G8~879Y

Dear Khanyisani

Thank you for your e-mail.

We would like to express our sincerest apologies for failing to resolve your query detailed in your previous e-mail and apologise for any inconvenience that you may have experienced.

We are attending to your query as a matter of urgency and will provide feedback on 17 March 2012.

Regards

Arlene Johnson
Customer Care
eService Team

For more information - please visit www.vodacom.co.za

On 12/03/14 3:01 PM, [protected]@london.com wrote: Good day!

This is just a follow up e-mail to see if there are any progress on the problem that has been taking you guys a decade to solve i.e network problem which is still a huge problem?

We need to know from you guys not to just keep quiet and say you will let us know once the problem has been resolved.

Waiting for your response on this matter.
Sent via my BlackBerry from Vodacom - let your email find you!

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From:
Date: Wed, 7 Mar 2012 06:18:09 +0200
To: [protected]@london.com
Subject: Re: Enquiry from Web Self Service Ref: 00G8~879Y

Dear Khanyisani

We would like to express our sincerest apologies for failing to resolve your query detailed in your previous e-mail and apologise for any inconvenience that you may have experienced.

We are attending to your query as a matter of urgency and will provide feedback on 17 March

Regards

Denise Ngozi

Please provide client with feedback on 29 February as I will be on leave thank you.

Logged a fault - ref number [protected]@london.com -S3-LR84O-O5PT7

Candice Adonis
Customer Care
eService Team

For more information - please visit www.vodacom.co.za

On 12/02/07 4:17 PM, [protected]@london.com wrote:

Good afternoon!

My telephone number is [protected] ([protected];[protected];[protected];[protected];[protected] and many more others). This is what happens, the network comes and goes for instance when somebody calls you, it happens that that person can't hear you or you can't hear that person but one of the two can hear the other person. If you leave your phone say on the table the network would be there and the next minute it won't be there. When all this happens one can not receive calls, e-mails let alone to log on to the internet. It does sometimes tells you when you are making a call out that there is not enough network coverage but not always.

I can not say the date and the duration of the problem as it has been there for quite sometimes now and the problem is still there up to date.

I am using a Blackberry curve 8520 and the rest of the guys are using Nokias mostly and different kinds of cell phones.

There place is a rural area and it falls under Mthunzini (chief Mpiyezintombi Mzimela) the direction you go from uMthunzini fuel Station and go to a place called Obanjeni and you follow the main Road up to the St. Joseph Roman Catholic Church, now on this whole area this is where the problem is and once you are near this Church one can phone the following number:[protected] or if one gets lost this person will assist with a direction or he will even meet you half way to escort you.

Can contact me on [protected] or [protected].

I have listed five of the Vodacom users in the area, there are more Vodacom users in the area.

Thanking you in Advance

Sent via my BlackBerry from Vodacom - let your email find you!

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From:
Date: Tue, 7 Feb 2012 14:57:34 +0200
To: [protected]@london.com
Subject: Re: Enquiry from Web Self Service Ref: 00G8~879Y

Dear Khanyisani Ngema

Thank you for your e-mail.

Our telephonic conversation today on [protected] at 14:46 refers

Thank you for making us aware of your problem. To assist our investigation, we need you to answer as many of the following questions as possible:

1. Your cellphone number relating to the problem.
2. A detailed description of the problem, including the exact error message/s that were displayed.
3. The date and time/duration of the problem/s.
4. The make and model of the cellphone you used when the problem occurred.
5. The address where you experienced the problem (exact street address, closest street corner, suburb and region, GPS co-ordinates.)
6. Is there another number that we can contact you on?
7. If other Vodacom users in the same area have similar experiences, please list their cellphone numbers if available.

Your problem is OUR problem so as soon as we receive the above information, we will do our VERY best to help you!

Regards

Candice Adonis
Customer Care
eService Team

For more information - please visit www.vodacom.co.za

On 12/02/03 2:05 PM, [protected]@london.com wrote:

Web Self Service Email
Client was NOT authenticated. A client sent the following email:

Mobile Number: [protected]
Title: mr
Name: KHANYISANI NGEMA
Email: [protected]@london.com
Preferred Contact: Call(08:00 - 18:00)
Subject: poor customer service
Message: I would really like to voice out my Disappointment at how I and the people i am representing have been ill-treated by Vodacom. firstly i would like to give you the request number which was given to me at the point when i reported the problem we are exepriencing in our area:A5-IHQI-K91HW AND I WAS TOLD THE WOULD carry out the investifation and come back to me within 15 days and up to now nobody called me and i the decided to pick up the phone and call and i was referred to the person that deals with the KZN region who then gave me these two number:[protected] and i spoke to Steve on this number who told me that they no more responsible for increasing the signals and i the called the second number:[protected] whic did not go through and i then call the sutomer service again and i was told that these numbers were incorrect and i mean really now, i then spoke to Belinda who told me that she did speak to the people who were given this task and they had said that they did go to the place in question to investigate and they couldn't find any problem and my question then is how come they did not find any problem, did they speak to the people that they have said they will speak to as part of their investigation? they requested five number from me so that they can call at least one person as part of the investigation but up to now not even one person received a call from Vodacom.Can somebody tell me please what these people did on the day of investigation and how come they say they coun't find any problem where as there problem is still there? is this the way Vodacom treats its customers because if thats the case the whole area should switch to MTN or any other service provide because i can tell you now that it is only Vodacom customers who are affected by this problem. Now before i go back to report to the people who sent me, can someone please call me with a solution to the problem remembering the fact that a word of mouth is the most powerful tool at our own disposal.

Dear Sir / Madame,

I am writing this email, in frustration and causing major problems in my business and marriage to due to the lack service delivery from Vodacom. My wife is a partner in my business, and also run the accounts. Her line, Cell no: [protected] was soft locked on the night of the 14th of March 2012, I called Vodacom on the 15th to have this investigated as to how this is possible that her Cell line has been soft locked meaning she could only receive calls and not make calls nor access the Blackberry Service. The contract consist of a 130min any time minutes, Blackberry Internet Services, and a 50 -100 SMS Bundle, I have also given a R62.00 extra if the free minute are up that the R 62.00 is to cover the rest of the month, if that is used the phone is soft locked.

This issues started last month when on the 10th of February 2012, her cell number was soft locked, I asked to have this investigated: they started that it has been due to the calls, I check the billing, and they reported that on the 11th a call to 152 at 13:52 was made that costed R82.00, which caused the soft-lock. My query was, how is this possible if the line was locked on the 10th the evening. I am still awaiting response. No feedback as to date.

I have called Vodacom 17th the 19th and now the 20th, this line is still soft locked.

I have attached a recording and here are the Ref Numbers:
1. S3-LU422-27DVN

Please find attached recording:

I need your assistance and help to find out what do I do in this case. This is causing a train on my marriage, and business, my wife uses her cell for business.

I have had a Sony Ericsson X10i for about 15 months now of which 6 it has not been working. The cell Phone works perfectly besides the fact that it does not charge. I took the phone in and they sent the phone back to me saying that it is B.E.R (Beyond Economic Repair). I am very frustrated that now Vodacom have handed the phone back to me and said it is now my problem and i have to try and get it fixed else where. What happened to the 48 month warranty? Why is it now my fault that the phone stopped charging after no physical damage? The phone has been in twice with no success or help from them. I am very dissapointed with the lack of help and rudeness of Vodacom Head Office.

I have a blackberry 9360 that was water damage. I sent it in to vodacom repair centre to be repair because its a contract phone i did not want it to be sent somewhere else. I got my phone back a week and it went dead to it back in and then they said it is B.E.R due to it being B.E.R they removed my clip that keep my cover and they screen guard and know because i did not know that my clips was missing i took my phone to MTN and a unauthorized cellular company and they pick up that my clips are gone they do not want to replace it. Know they are saying they did not remove my clips but who did they opened my phone. I just started with the contract on my new phone and vodacom is like don't care attitude i have been a loyal customer for over 10 years and this is the bad service i am getting. i really feel like when my contracts over to change cellular service.

in January 2011 i had all 3 my Vodacom accounts cancelled.
for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. after sending a technician to test the signal in my area Vodacom authorised the termination of my contracts at no penalties or expenses to me. my cell number was ported to MTN (the better connection). my nr can only be legally ported one Vodacom has authorised it as well as verifying that my account is up to dat.
in Feb 2012 i became a contract client with MTN.
vodacom continued to bill my account for a service i no longer had. after 4 months of reversing my debit orders to Vodam i called the customer care line and was told that my accounts were still active and that the cancellation was not logged correctly.
another 6 months passed and i recieved legal letters from Hammond Pole attourneys claiming almost R13 000 for a service i have not had at all.
refusing to pay this i contacted Vodacom and Hammond Pole and was sent back and forth with no results.
as result i have been listed with ITC and my credit record has been compromised.
my business banker has called back my business overdraft facility until this matter is resolved.
dealing with the attourneys i gave them every detail so that they can collect every voice recorded phone call in which they can establish that Vodacom actually agreed to terminate all my contracts.
the claim has been taken back from Hammond Pole attourneys and Vodacom has now appointed a new debt collecter to attempt to intimmitade me for the claimed amount.

spending the last 2 months on the phone with Vodacom, hammond Pole and the new debt collectors i have absolutely no joy...
not a single person at Vodacom can help me, neither can their internal legal Dept help me.
after driving to Vodaworld and spending the day there i was disgusted that i was not allowed to see any legal department and was forced to call them from the parking lot where i spent an hour on the phone with Desmond, the reprasentative for the legal department at vodacom.
my emails no longer go through to the legal team and this now leaves me with absolutely no means of resolving this matter.
in the meantime i have an Unlawful ITC listing and i am faced with severe financial issues to to my overdraft facility being recalled.

not only is the signal supplied by Vodacom of the poorest standard i have experienced, the service is just as poor. i will publically advise anybody not to consider Vodacom as a service provider but to rather consider MTN.

IF ANYBODY HAS ANY ADVICE FOR ME I WILL GLADLY LISTEN [protected]

vODACOM, I WILL NOT REST UNTIL MY NAME HAS BEEN CLEARED AND THE CLAIM BE WITHDRAWN...
WATCH FACEBOOK AND TWITTER AND OTHER FORMS OF MEDIA WHERE I WILL BE POSTING THIS COMPLAINT

I have been a client of Vodacom for many years, 4 years ago I applied for internet connection through Vodacom as we had moved to a suburb where Tekkom did not have ADSL lines. Vodacom's costs were astronomical and i wrote several times asking if they could not give me some sort of discount as I am a pensioner.Later a company opened up offering cheap wireless conections. As my 2 year contract expired years ago, i asked Vodacom to camcel my contract and I signed up with the new contract. a few weeks later, Vodacom emailed me teling me, that sometime in 2010 I had renewed the contract telephonically and owed the R 3026.19 for cancellation of contract. i never signed a new contract nor do I have any recollection of renewing the contract telephonically. I prefer to do my business on paper with a signature face to face with a representative.Since then I have been continually harasstd but, when I went into their Hermanus store, their assistant telephoned Thepe of their cancellation department . he promised me that the contarct had been cancelled and all I needed to pay was R299 at the end of November, which I did. in the mean time I have been payng The R144 subscription for my cell phone. even though From August to November I never received a statement or invoice. 5 days ago, Vodacom disconnected my phone and blacklisted me as they say I owe them R500 in outstanding installments on my cell phone! i went in with copies of all my bank statements showing proof of payment. But my phone is
still switched off. surely this in now a breach of contract by vodacom? Can i black list them and take them to court? Thank You P1ppa Prehn

Dec 2011:

My line has been softblocked AGAIN.
Issues with Vodacom the past 2 months.
- Charged me crazy amounts for data - breach of contract due to no agreement and misleading information from a Vodacom staff member.
- Then soft-blocked my phone, meaning a huge loss of business for me.
-1 attempt at contacting me, otherwise no response despite copious emails, calls and HelloPeter complaints.
Contract:
BlackBerry Curve - Vodacom R149p/m
Data Dongle - with supposed R50 limit (please be aware - this is not what it seems other consumers!)
I have already spoken to the accounts division before and the lady i spoke to was very clear that she couldn't help me. I need to speak to someone of management that can assist me with querying the payment (not arranging to make payments). I feel it is a breach of contract and a case of being mislead - this is why I am querying the payment - At this stage I am not interested in working out a payment plan - I am not interested in paying anything at all for what I feel was a breach of the consumer act.
Please can someone contact me regarding this, and in the meantime please unblock my phone ASAP until this is resolved. I am losing business and I pay per month religiously (have never missed one payment) for the right to have R139 worth of call time and most importantly, email and BB internet access as well as BBM access throughout the entire month.

Previous events - October/November:

A valued customer of Vodacom for a while (and Vodaphone in the UK before this). I have 1 account with 2 lines - 1 is a blackberry contract and the other an internet dongle account. I got a dongle deal-Pay R149 p/m and receive 2 free gigs per day, and the 2 free night owl gigs. After receiving the dongle, in August I then set a R100 limit on my dongle. Therefore if i was to go over the 2 free gigs it would cut me off at R100 ensuring affordability. I use this dongle for work purposes and so this is extremely important. On the 10 August, I received an email stating i had a R100 limit. Nothing attached to this email. I then changed the limit to R50 to ensure I did not go over. I received this email back:Please be advised that your call limit has been set to R50. Your limit will be separate to your free gigabytes.Regards, Michael Engel. Again no terms and conditions attached.Yesterday, my BB and internet were softlocked. I phoned customer care and then went into the Vodacom store in Canal Walk to be told I owed them R1600 due to going over the 2 free gigs. I was told that the dongle doesnt "check" your limit when in use as once Vodacom once got "sued" for cutting someone off!

My MOM is 73 and has had this pay as you go phone for the last 10years + she lives in Zimbabwe and visits her only 2 grandsons in south africa. The phone was a tool to make sure they reach Zimbabwe safely as their jorney is roughtly 1000km and takes 12 hours.My Mom has used lots of money on this phone and always makes sure that the card is charged for at least 6 months in advance .Last year in April 2010 my parents were visiting and returned to Zim my dad was hospitalised in July 2010 he was in ICU for 8 weeks 4 major opperations later (amputation ) he passed away.The day befor he passed away my Mom had a head on collision and almost Died heself .She only returned to South Africa in December 2010(8months) In Febuary wen she returned to Zimbabwe her sim card was credited and valid till january 2012 R97 rand still on. 23 September we Ricaed her phone and the line was dead.(7 months) 0n the 27th i went to a vodacom shop and reported the problem the lady at the shop said that the number had been issued to some onne 2 days prior . How can this bee the phone has been utalised in this fashion for 10 years now the only excuese is 200 day no use sorry for you. I then laid a complaint and was given a referance Number SZ ELBAQ QOX8 so i wait. I call Vodacom on the 3rd October at 10.23 and speak to a team leader Mossa Dlalaisa apparently they have tried to contact me twice on my mtn phone when i told him that was absolute hog wash as i was on call 24hrs a day my mobile is always with me he was very aggresive in that i was lying. i said i needed a manager to call me to resolve this issue and nothing . i called again on the 5th October and spoke to a manager at 14:45 Shaun Willanson i was on the phone with him for an Hour explaing the issue .at the end of the cal he asks me well what can he do for me .I asked for the number to ber given back to My mom as all her aged friend have her number and it is going to cost a fortune which she does not have to notify every one.The 97 rand refunded as VODACOM has stolen that money from her how would vodacom react STEELS MONEY FROM A PENSIOAR . this same manager then said that i should log a complaint on the internet.Now my question is why did the incompetant idiot that i spoke to on the 27th not tell me this 4 consultants later 2hrs on the phone stress and money later this company still has done nothing.further more this very helpful manager would not even send me an sms or email as VODACOM does not allow MTN calls (referback to a Mr Mossa Dlalaisa who said that it was on record that they had called me twice) Sorry for the profanity WHAT THE f***.PLEASE tell me that this is how helpful vodacom is to their clients if so you do not diserve the clients you have, theiving lying unhelpful lazy sods the lot of you

My number is [protected] and i've had this line for more than 4 years, i'm on the top package avaiable and spend around r3000pm. I'm in recruiting so my cell is vital in my business. I cannot make calls or sms or send please call me's. My account is paid on time every onth without fail via debit order. If I lose business who is going to pay me out? Vodacom? I called 111 and received a sms to sate that they'll contact me within 24 hours... I cannot wait 24 hours! Helppppp... I need compensation for this crap...

I would like to officially log a complaint against Vodacom and Elite mobile for offering me a contract that was misleading and not properly explained to me. On 28 July 2011 I received a phone call from Elite Mobile telling me that my data contract was up for renewal and that they were offering me an upgrade to a MY 2 Gig contract for R148.99 per month. The previous contract I was on would cut off once I had exceeded my allocated limit and I have never heard of any other contract that allows you to go over your limit at an additional cost. In the transcript the salesman very quickly mentions that the contract is an “open line”, he does not explain to me what it is and what it entails. I did not ask any questions about it because I assumed an open line meant that you can use it for data as well as a cell phone.

The first month I got billed R389 for a MY1.5Gig package, which is NOT what I agreed to. I complained to Vodacom and they passed me on to Elite Mobile. Elite Mobile said it was Vodacom’s fault and that it would be rectified the next month. No refund was offered to me even though it was more than double the amount that I had agreed on and for a lesser amount of data.

In September, I was more then HORRIFIED when I received a bill from Vodacom for R4790, 12! Minus my monthly subscription of R148.99, that comes to R4, 641.13. I immediately phoned Vodacom to investigate what on earth was happening. Vodacom were rude and unhelpful and simply told me “you used the data ma’am so you must pay!”, I refused to except this I had no idea that my data card did not cut off and was running up this kind of bill. After pleading to the consultant to please help me, she eventually put me through to the manager who told me that she would carry out an investigation. This was on 16 September 2011. I have waited 26 days for feedback which I finally received today. I was told the exact same thing by Vodacom, that this was the data used and now I must pay. I argued that I was not aware that this contract would not shut down after 2 gigs and that it would continue charging me at and exorbitant rate of R1.20 per gig (or so I think case nobody at Vodacom can tell me what the rate is). All the consultant could tell me was that I signed the contract so I must pay. I told him I did not sign any contract and so he said that I must then take this up with Elite mobile, the company who sold me that contract in the first place.

This is not fair! I did not know what I was agreeing to when I took out this contract, I was not informed about how this contract works, nor was I warned that my 2 gigs were up and that I would now be charged extra and how much. I object to this contract and a object to having to pay R4641.13. I would never ever have agreed to this contract had I known about this! I think it is disgusting that you do not properly inform your clients about what they are agreeing to. An “open line” means nothing to the everyday consumer, it means nothing and it says nothing.

Took my B/Berry 9700 in to Centurion Malls Vodacom Repair Centre on the 24/09/2011 to find out if they my insurance on the phone would cover a repair or to replace my phone. There I was told that i had insurance on my phone and that they would let me know on Teusday 27/09/2011. In received a call from the Centre on Teusday at about 10 o'clock where they informed me that everything was sorted and that i only can come in to pick a new phone due the fact that the previous phone could not be repaired.
Arrived at the Repaire desk at 17:30 where i was told that i must stand in the gue to see a consultant to fill in the nessacary paper work, i then filled in the paper work and told the lady that i already filled in the papers.At almost closing time the lady decided to ask the lady at the repair desk whats going on and if she helped me, the lady at the repaier desk then said that everything is sorted and that the insurance was paying out R5000 out for me so i could only pick a phone and laeve. After she left i was busy filling in the paper work to take the phone where all of a sudden they told me that nothing has been arranged and not all the paper work is right and that i have to come back the following day.From Friday the 23rd i'm sitting without a phone and has been told that everything has been sorted, all but empty promises and can't do anything and was looking forward to receive the new phone but to no avail

I am a prepaid customer with Vodacom and for some unknown reason when my airtime balance reached R4.00 I am unable to make phone calls, send sms basically use my phone. I have phoned Vodacom to ask what the problem is and they said I must put my phone off switch it back on? That of course does'nt work. My wife has the same problem with her Vodacom prepaid phone. Why? Is it to force you to buy more airtime?

Siete

Arriving at OR Tambo International Airport on 30th April 2011, for a stop over in JoBurg on the way to do a job in Ethiopia I walked out of the International Arrivals and straight to the Vodacom Shop a few Metres outside to buy a replacement Cellphone sim card.
The young lady working there did the usual thing I have seen being done in Vodacom shops before, activated the simcard and supposedly installed R29 Airtime. After the long flight from Perth I wasn't much interested in how this happened and just wanted to get out of the airport ASAP. Of particular note was the fact that no ID was requested to do this... Bit of a major security breach there!
I was picked up by my lift and proceeded to the lodge where I was staying. When I couldn't make any calls the Lodge Manager (have not been to RSA for a while) had a look and informed me that there was no Airtime installed at all. Smelling a rat I got a lift back out to OR Tambo, the next day. Finding a European supervisor I informed him of the situation and he gracefully refunded my R29 Airtime. The young lady in question was off sick that Sunday... Vodacom, what about my R200 being refunded, considering the simcard probably cost R5 outside the Airport! It would have been a nice little earner for her during the World Cup I am sure. I don't think she would have had a job if she came in on Monday. My number is +27 [protected] It is a nice number anyway. In the departure lounge heading to Addis a young Indian lady working for Tourism South Africa was advised about this. Is it going to make any difference?

Brian
Perth
Australia

I had an outstanding amount from my Jan statement on my Vodacom acc. I paid this to get my handset reactivated. At the end of Feb Vodacom did a DOUBLE debit on my account, for the amount that had already been paid! Because of this the debit order bounced. My other debit orders also bounced because of their mistake. I now have to pay Vodacom an R85 penalty fee for insufficient funds in my account, R115 bank penalty for the Vodacom debit order bouncing, and penalty fees for my other debit orders that bounced because of their mistake.

I phoned through and all the operator did was send me an SMS saying the outstanding amount had to be paid that same day. This was late afternoon and I couldn’t get to the bank. They then disconnected my line. What should have happened:I should have received an apology, had my line reconnected, been credited the penalty fee, plus bank penalty fees. All I get is arguments and arrogance when I phone through to try and find a solution. They were supposed to phone me back and haven’t.

My bank account and credit record is is now in disarray and I’ve lost money, and a knock to my business for their mistake. Shocking ‘service’…

Attempting to top up my data bundle with Vodacom South Africa
1. 12h30 Called to ask if I could top up my data package on the phone
2. Was told no I cant I must do it online or at a Vodacom store
3. I was advised to pay via my bank online (absa) and that I could choose a data package online
4. I was advised of the following packages:
a. 600 mb package at R189
b. 1.2gig package at R289
5. I went onto absa but there were no data bundles available
6. I was given the choice “airtime” or “voucher”
7. I called back to say that I could not buy a data bundle via absa website and could someone help me
8. 13h00 (reference) : BELINDA said I can top up on the phone
9. But she couldn’t access my account
10. So I held and held…
11. She then advised me that the bundles I was quoted on earlier were not available and that these were the new prices:
a. 500 mb R149
b. 750 mb R220
c. 1 gig R249
12. She eventually (after being on the phone for about 30 minutes) told me that she couldn’t help me on the phone, so while she was on the phone I purchased R149 worth of “airtime” via absa.
13. She then said I would have to remove the sim from my laptop and put it in my cell. As I have a blackberry I said that that was not ideal
14. She said I should then use the sms facility on my laptop to CONVERT the R149 to data bundle. I said I had to go to meeting. She promised to sms me the method to use to convert. I did not get an sms.
15. So from 12h30 until 13h30 - I still didn’t have my data
16. I called again
17. 18h30 (reference): EUGENE I called again to check how to convert the “airtime” to “data bundle”
18. He told me to send an sms from my laptop to get the conversion done
19. We tried “MyMeg 500” to no 100.
20. I got a response saying that the data bundle was no longer available
21. He then said. Oh those packages are no longer available (after both calls earlier in the day had quoted me different packages)
22. So then Eugene advised I use “MyMeg 600”
23. I am still waiting for the return sms
24. It is now 19h00
25. No return sms. No bundle
26. I told Eugene that I had to have the bundle through by 7pm for urgent work.
27. I told EUGENE it was crazy the absolute crazy calls I had had with Vodacom and that it was ridiculous
28. So he HUNG UP on me by transferring me to “customer service survey” (basically that is HANGING UP ON A CUSTOMER)
29. I still have no data bundle its after 7pm and basically I cannot do my work
30. I have spent almost 2 hours trying to sort this out.
31. I paid R149
32. No one is helping me!

I ported my number from vodacom to mtn before contract expired. I pay premature cancellation of contract fees etc. My number was then ported. 4 months later they still take service and call charges by debit order. They put my contract on another number without my concerns, and refuse to give proof of the calls made on my cancelled contract or refund me. It is far more than my average usage was all the previous 12 months. What now?

I had a default with Vodacom for slow payment and managed to payoff account October 2010 and when i read from trans-union about default they advised it should be a year to be removed and know it has been almost 2years and i cannot buy anything for something that i closed a year ago. when calling their legal team **082 1949** no answer and Eventually The guy by the name of Michael answered the line and after i gave him my reference he dropped the line after taking my details and said he will transfer me to correct. Never recommend vodacom to anyone ever again. Then called 082 1905 and i spoke to the very rude lady, and she said she won't do nothing and line dropped and i was advised to log a call with transunion, while vodacom is the 1 that blacklisted me for account that i closed long time and did not even waste time blacklisting it took them an hour to put my name in bad records and they can't even take it out.
Dutch

Hello, I have been buying airtime from Vodacom and it would dispair without me using it. I went to my closets vodacom store and they couldnt help me with the problem and I phone the vodacom careline and they were also useless.. in the meantime I am loosing money/airtime.. and i also received a message from this number [protected]) saying that money is being deducted from my call account and I went to vodacom again and they said I am subscribed to something, I told them that I never subscribed to anything.. and they didny even try call the number to check, so when I phone the number it said " it does not exist" I mean seriously!
Vodacom has DISSAPOINTED me big time on time dilema.. I always thought highly of them but not anymore..

PLEASE HELP ME..

I have had the same cellphone No for approx 3 years now and with Vodacom’s network coverage being unavailable last night i went online to try find out a way to advise them once again of our change of address which has not been changed.
When i registered i noticed that the system was welcoming me back as somebody else – Theresa Fraser and this is not my name. I have been receiving phone calls for this person for the past year and thought that they had dialled the wrong No. Strangely enough the account and details are correct and rec’d timeously every other month. We have however moved and changed our address on-line and have not received the account this month, can only assume it still went to the old address!

I also noticed that i’d rec’d a message (sms) via my 3G vodafone stating that i’d won a competition and should phone [protected] and quoted a Ref No that i should use when i phone during working hours. I have tried several times this morning to get hold of Vodacom but the moment i get through to the Consultant the phone rings once and then cuts off.