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Vodacomrefund and cancellation

good day

Please note u had signed up for a 5gig modem, it was delivered to me in December 2016 and I was not happy with the product I called Vodacom and returned the product within 10 days

I have asked them to cancel this on their side but I was still debited at the end of December 2016. to date I have not been refunded for this

It amounts to a sum of R219

I have called in to enquire about my refund and was advised that it is reflecting prepaid so it has been cancelled but no one can help me in finding out when I will be refunded

I do not have the cellphone number as I returned the product immediately

PLEASE SEE EMAIL BELOW WITH THE REFERENCE NO
Hello DHINESHA NAIR,

The Vodacom deal you ordered online has been confirmed and will be delivered to you soon (see details below).

Order number: Y2046990

Your order details:

Product Quantity
Next Day Delivery Service 1
Top Dog Educational Voucher - R10 000 1
V C 64k DUO RP 1
Huawei R207 Router 1
TERMS & CONDITIONS A5 ENVELOPE 1

Your order number can be used to track the status of your delivery with RAM Hand-to-Hand couriers. Paste the order number into the ?Track and Trace? field on the RAM website: www.ramgroup.co.za.
We offer FREE NEXT-DAY delivery on orders confirmed before 12pm (subject to availability).
Online orders will be delivered during BUSINESS HOURS, Mondays to Fridays between 8am and 5pm.
Please make sure that you have entered the correct home or work address where you want your device delivered to.

Your delivery details: FOURWAYS BUSINESS CENTRE
WILLIAM NICOL DRIVE
FOURWAYS SANDTON
Gauteng
2191

Dh
Jan 30, 2017

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