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Vodacom / locking of lines due to incorrect billing

Johannesburg, ZA
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On the 25 November 2016 I signed a Vodacom contract for my daughter, the contract which we took was uChoose Flexi 200 for R599 per month. Instead Vodacom loaded a contract for uChoose more Data 4GB and debited my banking account with an amount of R2043.63. They did not credit the incorrect contract loaded. I have called Customer Care numerous times and to date this has not been corrected and now my lines are locked almost on a weekly basis as they have still not sorted out the issue. I am at my wits end with Vodacom and feel that they are in breach of the Consumer Act and I am within my rights to cancel this contract.

De
Mar 22, 2017

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