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Vodacom / exorbitant charges for mobile data

1 Johannesburg, South Africa

I visited Georgia (Eastern Europe) from 4 to 16 September. I inadvertently switched on my mobile data - my mistake, I accept that, but is it fair to charge me R 8 371.90 for 76.96MB of data? I never received any kind of warning to alert me to the fact that I was running up this enormous bill. I also find it frustrating that one has no option to e-mail Vodacom directly, one can only phone their call centre, which is a frustrating experience at best, since one has no way of following up on your complaint. My number is [protected].

Nov 3, 2016

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