Vodacom
reviews and complaints

Hi,

I have been trying on several occasions to cancel my contract via the dailing option provided. After several attempts to reach that cancellation option i decided to go to the Vodacom shops. First attempt at N1 City branch -the teenager (assistant) who helped me made me wait- using the exact same process i explained did not work (being transfered a few times then finally put on hold till either I hung up after 15 minutes of waiting and or the line goes dead. So this assistant, using my phone-got the same experience whilst making me wait for almost 20minutes. The second Vodacom shop (Cape Gate) they did the exact same procedure but with the assistant's phone, viola! they picked up and instructed assistant that the call must come from my phone...
After how many attempts of trying to get through to cancel my conract, i finally speak to a very unfriendly lady that i was so scated to upset just in case she decides to drop the call and i am stuck again...
She quoted me the amount with penalties for early cancellation etc. I went to the Vodacom shop in Cape Gate to cancel the contract- provided the amount quoted for the payment, the teenager completed my cancellation form and i still requested proof of cancellation whereby i was informed i will receive it via email as soon as process is finalised. Great! NOOOOOOO!
It appears nothing has happened after 2 months struggling to cancel my contract, now i receivemonthly invoices showing deductions from my cancellation amount! Wtf? Sorry but serously?
Oh, i have been back twice - unfortunately at the same shops as i leave in between these, and they said they will follow up and get back to me...
I go back and ask for references for my querries etc, it is not needed i am told...
Honestly, Vodacom...? Come on!

I AM UNEMPLOYED! CANCEL MY CONTRACT, I FOLLOWED YOUR PROCESS AND PAID YOU THE MONEY!
Cell number: [protected]

ek het 2 mnde terug opgegradeer, waarna ek vir 2 weke moes wag vir die foon, wat hulle moes aflewer, toe ek die foon kry het hulle nie di simkaart saamgestuur nie en weereens moes ek die vervlakste call centre bel met lang gesukkel elke keer, toe sou hulle die simkaart vir my stuur wat ek nooit ontvang het nie, en omdat ek nie die ou simkaart wat ek gebruik in die nuwe foon gebruik nie het ek dit maar gelos, maar van die opgradering af sukkel ek sodra ek iemand anders bel wys my foon private number ek het hoeveel keer weer die call centre gebel met geen hulp nie, verlede vrydag het ek na keywest tak gegaan waar ek n uur gesit en wag het sodat hulle probeer om die problem op te los, ook met geen geluk intussen het hulle nou n sim swop gedoen en dit werk nog steeds nie vandag met hoeveel gesukkel bel ek weer die onbevoegde call centre en word mee gedeel dat hulle niks kan doen nie want daar wys n simkaart wat nog nie afgelewer is nie terwyl ek nou hierdie complaint tik het ek hoeveel keer probeer om die hoofkantoor te bel om met n senior persoon te praat, ek is nou al 17minute wat ek aanhou en nogsteeds geen antwoord van iemand af nie, ek is al seker van 2011 af n klieent van Vodacom en betaal my rekening van party maande +- R2000 is lojaal, en dit is die dank wat mens kry tot nou toe het ek nog niks bevredigende diens ontvang van enige van Vodacom se mense af nie nie eens die HOOFKANTOOR NIE!

I have been a loyal Vodacom customer for years now. I have had the same contract so that I can keep record of what is spent each month and top up accordingly when needed.

When renewing my contract in August 2016, I specifically said that I wanted to continue with the same contract and that I am more than happy to pay in the outstanding balance for my device.

I have WIFI at work and WIFI at home and I very rarely make long phone calls off my cellphone. My account for August was fine but September and October I was charged exorbitant amounts for data usage and phone calls. Not once was an SMS received saying my data bundles had been depleted and I certainly gave no authorization for the above.

I have tried countless times to get in contact with Vodacom and each time I get transferred to another person who has no idea what I am talking about. I have requested call backs and the only calls I receive are prerecorded messages asking when my account will be settled which I find extremely rude.

I have never experienced such poor customer service!

Good luck to anyone planning on using Vodacom services in the future!

I have been a loyal and supportive member of the Vodacom network for several years - to date I have have many contracts with the company and would of not thought twice of renewing my contract... until now.
I was caught off gaurd on my way home one evening when a cellphone sales person called me to congratulate me on my upgrade and to offer me some new packages to purchase - only issue is, I DID NOT UPGRADE.
As soon as mentioned this, the call was dropped afterwhich i immediatly called Vodacome and to my suprise I had been upgraded with a new Iphone 6S some weeks back. This being on my current and very much in use mobile number... sounds strange hey, no sms confirming a upgrade. No email which is normally received with a new upgrade. Nothing. Lets call this Strike One.
As i am talking to the service agent at the Vodacom centre, he cannot help me much. All he can see on the screen (as he says) is that i was upgraded and if i dont believe that i did indeed take the phone out then i would need to obtain a affidavit from the police station to confirm this. Really Vodacom - you request a incident customer who has been with you for YEARS, to now go to the police station to prove that i did not take uograde out on my name?
I ask him what the process is and he says without the affidavit they would not be able to help. Tells me that he will sms me a reference number and email it to me as well however until i provide the needed documentation - it will probably not be looked at. This was Strike 2
There I was completly shocked. Was i a victim of fraud? And if so, why was it that the company i had supported for so many years would not provide or assist me with any real value to try to resolve the matter. Thinking that this must be a "person" issue, i rush off to the closest Vodacome store (Clearwater). At this point - i still havent received a reference number nor have a i received the email which was promised to me by the agent.
The gentlemen checks once again online - he advises me that i indeed did take a upgrade on a iphone 6S with a top of the art package 6GB per month at a cost of R1500 per month. R1500 per month - seriously?
Also a secondary address is listed for me in Springs - please note that i HAVE NEVER been to Springs.
Again, he cannot assist me. He gives me a reference (still havnt received the one originally promised from the agent) and off i go - without any real help.
Conviced i shouldnt get a affidavit i eventually go to the police station on Day 2 (still no response from Vodacom or update) and send that through.
Pateiently waiting for vodacom in the remainder of the week - No feedback. Call in - its still with the back office they say. Email them - Still with back office
Patiently waiting for Vodacome in week 2 - No feedback.. Call in - STILL WITH BACK OFFICE!. Email them - STILL WITH BACK OFFICE!
At this point, i am frustrated. Everytime to call into the call centre or send a email - you get someone new and all they can tell you is that your reference number is still with the back office and under investigations.
On this day - the 10th October, i receive a invoice from the same people who have told me that my account would be on hold and that i would not be charged for anything until this issue has been resolved. I get a full bill for the phone, the subscription and for the extra data taken out. Nothing has been done - no hold on the account. No feedback from vodacome - NOTHING. This is Strike 3

To date, i have never been so ill treated by any other company in South Africa. I have logged a compliant with you Vodacom but wait - you do not even have a complaints line so its considered a call log. And guess what - NOBODY has gotten back to me with regards to it as it. Customer service important much Vodacom?
You invoice me knowingly that there is a issue on my account yet it is of no concern to you as it is not the hard earned money which you have worked for. I have even provided you with the pathetic requirements to enable you to follow your INTERNAL procedures yet i am still being charged for a phone i have never received (just to note - a phone far better than my current phone). But does this concern you - NO.
Are our personal details and infirmation safe with you Vodacom - are anyones details safe with you as a company?
How do you perform a upgrade on a number without sending anything (no sms / no phone call / no email) to the number which you are upgrading?
I would not have even known about the updgrade if that SALES person hadnt called me - how on earth did this person get my number?
I would not be recommending your services to ANYONE and as a matter of fact i will ensure that everyone in my household is removed from your network and signed up with someone else.
The service we receive as clients is pathetic and completly out of line with customer care.
Just a note - please note that I WILL be canceling my debit order and you can switch my phone off i do not care. I will not pay for your mistake nor will i be charged for a breach in your security which unforgettably had to happen to me.
I hope that others will see this review and think TWICE before joining a company who instead of valuing a customer, rather treats them like a number.

On 20/09/2016 I upgraded my cellphone contract and cellphone via the call centre I was told that I would get my new handset within 3-5 working days. By 27/09/2016 I called the call centre again to enquire about my upgrade that I have not received the lady then told me that she would get the guy that sold me the upgrade to call me the next day which he did. The call centre agent called me on 28/09/2016 and told me that the courier company doing the delivery apparently had problems finding my delivery address, please bear in mind that I work at a government department of which the building is situated centrally. The call centre agent then told me that the package was returned to Vodacom and that he would now have to do a new order and that delivery would now take something like 10/12 working days. t has been 17 working days now and still I haven`t received anything without Vodacom contacting me and updating me about the progress. I am really considering cancelling my contract with Vodacom because of their bad service and their failure to contact one when there is a problem with delivery.

We upgraded our wireless router from 2gb to 10gb in August to be effective 01 September. It didn't happen and we were told "Sorry it must have gotten lost somewhere".
We requested the upgrade be put into effect for October, but then called at the end of September to cancel the contract before it had started but were told it was already in effect.
Our router was switched on for 2 hours a day AT MOST, but apparently we used 10gb in 4 days...between 2 of us! I logged on to check our messages and we had received a notification on 02/10 saying that we had used 50% of our data (5gb), and when I tried to use the router in the evening of the 05th October there was no data left.
I called on Thursday 06/10 to cancel our upgrade, was told they need authorisation from my husband so I gave them his number. The operator put me on hold for more than 5 minutes and my husband said he never received a call.
I called again on Friday morning and had the same experience. I eventually got through on Friday afternoon and after a lengthy call was told my contract would be cancelled and returned to the 2gb option.
Yesterday 11/10 we received a bill...for R499 for the 10GB which we apparently used in 4 DAYS! I find this very hard to accept and will be disputing this bill.
During the month of August I was doing live webinar training courses every Tuesday and Thursday for an hour a session and we didn't even use our full 2GB allowance, so I am struggling to accept that we used 10GB in 4 DAYS when our router was on for a couple of hours a day.

My cellphone is on pay as you go, I have apps running, internet running at many times during the day, I make calls via Whatsapp and Facetime a few times a month and I use maybe 2GB MAX a month.

Terrible service...especially after the recent court case regarding data costs in this country. Shocking!

I called Vodacom in June regarding a declined contract application since the account I had 8years ago was now with their legal department. After speaking to an agent I was told that the account updated incorrectly and now instead of it being paid up I owed them but that she would correct it and that the status on their system would take 24 hours to update so I could re-apply the next day but 7 days for the credit bureau. I hadn't applied since I thought I'd give the bureau time to update and that way I wouldn't have anything else that would interfere with my application. Today, 4 months later I try applying again and low an drew behold the account Ian with the legal department. I call again and am told that the account I had in 2011/2012 is handed over and I now owe close to R3000. After a lot of back and forth the consultant tells me to contact the "DC", debt collection company and request a paid up letter or settlement quote. I call and give the guy my ID number but he confirms that there is nothing on their system that shows I owe Vodacom so I have to contact Vodacom to ask them. After explaining my experience already he offers to contact them and provide me with feedback. 5 minutes later he calls me and says the account is back with Vodacom and I can request the necessary information from them. Again, I speak to someone in their legal department and this agent also confirms that I owe Vodacom. I ask him what handset it is for, he replies with "I don't know, I can't see it on our system", I then ask him when the account was handed back to Vodacom since the agents before him didn't een know the account was with them am dead he replies with "I don't know". I express the fact that I can't be confident in a department where at least four people have told me radically different things and he replies with " well you owe Vodacom and ignoring you don't pay them the account will be handed over again. The service is so horrible and inconsistent that I feel the competence of these agents should be investigated, the policies should be reviewed since now clients are liable for debt that Vodacom could be thumbsucking and we are expected to just pay.

I went to Vodacom to upgrade my contract the 258th of June 2016. First of all I've got a Smart S plan and the lady did the upgrade as a u Choose Flexi 200 which I did'nt ask for. The June promotion was upgrade and get an additional 10Gb Data free. Up till now after how many store visits and phone calls (I even spoke to the store Manager, who was also not help full) I still haven't received the 10Gb data and they are suppose to migrate the contract to the correct plan and that also is still not done! Everytime they've got another excuse!

To whom it may concern.

I have bene calling from JULY 14TH 2016 DAILT+Y and am fed up and will take this to my lawyers and to carte blanche and the papers if not resolved!
No one calls me back
No one gives me feedback
My cases are opened and always in progress then closed when the new month bill comes and I have MORE issues!

Attached please find JULY, AUGUST and SEPTEMBER statements.

In July I was billed the following incorrectly

1/7/[protected] H7-DE49 R3098.35
1/7/[protected] H7-C4D4 R6020.63
If you check the last 5 years these numbers have never ever gone over a R1000 bill why now would it change ?
I have uncapped Telkom ADSL at home I never use data on my phone as I have it at office too

Total in question R9118.98
LESS subscription amount R446.04 for [protected] and R639.47 for [protected]
SO CREDIT DUE FOR JULY R8033.47

1/8/[protected] H71N2AA R38 473.97
Credit passed 17/08 NOT BECAUSE OF DATA QUERY I LOGGED BUT GOODWILL (Attached) R35 108.43
What about the July credit and the remainder R3365.54
1/08/[protected] H7Q3HS R2432.52
Impossible data needs to be credited

TOTAL in question for August R5798.06
Less subscriptions (R639.47 + R446.04 as above)
CREDIT STILL DUE FOR AUGUST R4712.55

01/09/[protected] H7WVTD R6776.76
Questioning DATA R3343.2
Roaming R705.16 (never called a foreign person or left the country)

CREDIT DUE R4048.36

I spoke to a supervisor on 082 155 Mojaid Fredricks today at 2:30pm REF 1-3107H131991 he added all this history on a new claim and opened and escalated this to the back office as ALL previous queries have been closed

CREDIT due on this account is now R16 794.38
This is hindering me doing my upgrades due to a stolen cellphone and you are forcing me to go to public media and to another provider

Please resolve this with immediate effect!

My cellphone contract with Vodacom was due for an upgrade in September 2016. I tried to upgrade on Sunday (04/09/16) at the Vodacom 4U store at Mall of Africa but was unsuccessful. Reason being that my contract was transferred from Nashua mobile and they did not give any of their customers additional finance. The consultant was pleasant and accommodating. She called the acquisitions department in my presence and they assured her that I qualified for the finance but the system needed to be refreshed. I was told to come back in 4 hours or the following day. I chose to go the following day. On Monday (05/09/16) at 17:00, the system still showed that I did not qualify for the finance. I called the store again the following day to find out if there was any update. Still, the system was not refreshed.

I have since been to Vodaworld on 3 occassions to get some clarity but no one has any answers. I have been in contact with the manager (Thabani) who has assured me that he is investigating this for me yet I have to constantly send him messages for updates. He also has no idea why my portfolio increase has not refreshed on the system.

I have also been to the Vodacom 4U store at Mall of Africa over the weekend and there is still no update.

It has been more than a month that I have first tried to upgrade my contract to no avail.

My question is... How many days does the Vodacom system require to refresh / update? The finance required was for an extra R20. It is ridiculous how time consuming and frustrating it is to do an upgrade with Vodacom. I have called the customer services number on numerous occasions. The consultants did not know which department to transfer me to and put me on hold for long periods, only to transfer me to the wrong department. I have spoken with accounts, who have assured me that my account is up to date and that they could see no issue with my account from their side.

The number that I need upgraded is a contract that I took out for my mom who was visiting with me in September. We do not live in the same province hence the urgency to upgrade and allow her to go back home with the new phone.

The contract that I want to upgrade to is the Huawei P8 lite on a you choose flexi 200 for R199pm/24months. The number that needs to be upgraded is [protected].

Please can someone assist...

On the 7th October 2016 at approximately 15:45 I requested Vodacom Chatz Connect shop 8, Festival Mall Kempton park the upgrading of my telephone contract. I was served by “AK” who brought 2 phones in boxes to the counter. I was made to sign a contract and requested to pay R255.I did not have enough cash and proceeded to the ATM situated approximately 200 meters away from the shop to make a withdrawal. On my return to the shop I found the consultant busy with another client and waited for my turn. I then proceeded to the counter and made the payment required and was issued a receipt. I was then given 2 telephones and a starter pack as per the contract agreement which I took in good faith and trust as they were not checked for discrepancies. Reaching home I inserted the new starter pack in a black Samsung phone and dialed my old number in order to identify my new number. At this stage I was not aware of the crack which became visible after removing the plastic protector on the face of the phone.
On the 8th of October 2016 around 10 o’clock I went back to the store to inform them that one phone was broken (cracked screen). I did not get any satisfaction from the store as an argument between myself and the consultant arose due to what I had informed him. He also acknowledged that the phones were not checked on the 7th in front of his colleagues, customers and my wife. He then blamed me for not checking the phones in store which I replied it was his responsibility to give me phones in a good condition. He then advised that the phones must be booked in for investigation and will feedback in 14 days. I felt unfairly treated and requested new phone identical to what was issued, he then advised it’s not possible therefor I requested that the upgrade be reversed so that I can cancel the contract with Vodacom and go to another service provider. This is the first time I have received such dismal service after using the contract for more than 20 years. I am a pensioner who runs a farm in Limpopo and was in JHB to attend a farming equipment auction and now I have been inconvenienced by Vodacom as I can’t return to Limpopo with a phone which I wanted to use in my business. I returned both phones to the store and left them there.

Please assist in terminating all my accounts with Vodacom and allow me to take my business elsewhere.
My contract number is [protected]
Full names LJ Mogale

I have been to the local Vodacom shop who were unable to assist me and suggested I phone Vodacom Customer Service, which I have done 2 months ago. They promised to provide me with a copy of my agreement to confirm that I could repair my phone free of charge within the warranty period. I did not hear from Vodacom and phoned them again and was told that it takes 7 working days. After 7 days I phoned again and they confirmed that the matter was under investigation. I told them that I did not understand what needed to be investigated, I only wanted a copy of my agreement. Out of desperation I had paid R 2600 to have the phone repaired as I am using this as a work phone. I have been a client of Vodacom for more than 20 years and currently have 5 contracts with them. I will not renew any contracts with them and will be moving all my accounts to MTN once they have lapsed. I demand a refund from Vodacom as I have suffered losses due to their staff being incompetent.

Account # b0127260-2
Received statement dated 03/10/2016 to the amount of r5814.53,
Called in to business customer care and spoke to 2 very rude people who literally told me that they were not going to assist me and would be terminating the call without the issue resolved,
My question is, how does data accumulate to over the actual contract amount ? i have been on the red vip package for almost 2 years and have never checked my statement until now as i honestly believed i was in partnership with a reputable organization, clearly the joke is on me...
I am so glad that the contract with vodacom is coming to an end on the 25th of december as i'm definitely moving my business over to a service provider that is not in the business of ripping people off..

I cancelled a contract that I have taken out two weeks back. I cancelled it on the 29 th of September yet Vodacom says I am in errors. What kind of crab service is this that I am receiving my current contract that is [protected] has been paid for fully yet my phone was stolen last night night I call your customer care you guys say Im in error. Vodacom is a screwed up company your company is full of crap. Please sort this out I am not paying a cent for a phone that I am not using.

Received an account from Vodacom for the amount of R8419.87. After confirming this with an agent in verbal and in writing Vodacom was willing to offer me an R5409.00 credit which I was grateful. 30 Days later I was yet again contacted by VC with an overdue account of R9000.00. On investigation the agent told me that the account was never on R8419.00 but R15000, 00. I requested an itemise billing on 7th September to be send to me to confirm the spend and dates I yet to received that as well. Although I am paying for itemise billing why don’t I receive these. Email addresses confirmed as I get my invoices but no itemise billing. I have an invoice confirming the initial amount of R8419.00 how is this possible that the account was all of a sudden R15000.00 This is ridiculous, the agent Given Mabthebula refuse to transfer me to speak to some sort of snr supervisory person. I ask to hold for Vc technical dept and se drop the line on me.
Secondly, I also inquire about the unresolved outstanding poor signal issue dated 7/09/2016 with Moddy Kwaaiman. To date no one has contacted me to follow up. Not even to mention about the advertisement about once calls drop. I was more than 35min on this call but with no luck. My question is this customer service, why do I get treated as just a billing number.

I have applied for a contract with vodacom, from my understanding and peer experiences, you get a same time response if the contract application is declined or approved, but no! Vodashop in Mall of Africa with a sales person called Lebogang, i have to wait for more than 3 days before i can get service. i have been trying to find help, but i am told my documents haven't been updated on the system yet, which took a full day, then i am told that the person who has to approve the application, has left or knocked off and there is no one who can go through my application and check if it can be approved or not. I went to the store on the 3rd of October 2016 and i still await assistance and my concern was that the device i needed was in the September catalog and if i don't get this through by the 06/10/16 then i miss the September deal.
I was promised first thing in the morning (06/10/2016) before 12:00 someone will assist me, but it's 12:40 and i still haven't received any assistance. no one is able to assist me about this application that i am trying to make.

Please help me. the reference number is was given is [protected].

Please help me because i don't know where to go and the device i am looking for is in the September/October Catalog.

On the 2nd of September 2016 I realised that my 2GB data bundle on a wi-fi router had run out, despite the device having been switched off and out of range at the time the data was being used.
I contacted Vodacom to query the usage and was informed by a call centre agent that Vodacom had problems uploading data at the end of the month, but same had been rectified and the data should be available now.
I was advised to reboot my device and then the data should be available. Despite having rebooted my device several times, the data was not available.
A second call to Vodacom put me in contact with another agent who advised me that my 2GB data was depleted on the 1st of September. According to the agent the first data transaction was at 8am on the 1st of Sep and carried on throughout the day until all data was depleted. Note: My device was at home (JHB) and switched off on the 1st of September, while I was in Pretoria that day (out of range).
After having spoken to multiple agents, I managed to log a complaint/investigation on the 7th of September (Ref: 1-[protected]). I have not received any feedback with regards to this query.

At the same time, I realised that I was being billed for out-of-bundle data usage on my cellphone. This was the first week of September and I had run up a R500 out-of-data charge, despite the having had 1.3GB of data available on my account at that time. I also noted an out-of-data bundle charge of R1400.02 for the month of August.
A complaint / investigation for this line was combined with ref 1-[protected].

On the 22nd of September I received a letter from Vodacom informing me that, pertaining to the second line, I am in the wrong, but Vodacom will refund me R1484.30. No reference was made to the first complaint / wi-fi router. On the same day I contacted Vodacom and requested an investigation report for query 1-[protected] (Ref: 1-[protected]) as the out-of-bundle data charges on the account are a real concern to me and I require feedback with regards to the wi-fi router.

I have not received any feedback from Vodacom after this date.

Vodacom is not providing a transparent service. Currently my hands feel chopped off, yet I am expected to pay for the "service" at the end of the month.

I've sent SEVERAL emails, phone one person to the other without success. I requested premature cancellation quotes ​for both contracts with Vodacom and did receive them, but the amounts charged was incorrect according to invoices received. Still after numerous attempts, no one answer the emails and if you phone you are put through from contracts departments, to accounts department to I dont know what department else.

Re: request for payment for vodacom account your ref: i3870641

In response of your communications received via emails and sms’s I wish to inform you of the following :

First communication received from hammond pole attorneys from agent on 05th january 2016 at 3pm:

Good day
“with regards to the above mentioned account that was handed over to hammond pole attorneys, the closing balance on the account is r 18, 981.49
File has been prepared for a court roll and summons will be served by the sheriff of the court on the address provided on your file.
.
.in order to protect your personal information, I have not included your id number, and should you wish to settle the matter out of court without summons being served or litigation proceedings, e-mail me as soon as possible.

Regards
Innocent madisha
Hammond pole attorneys
 [protected] [protected]
 [protected]@hammondpole.co. za  www.hammondpole.co. za “

I immediately responded the same day at 4:17pm with :

“good day,
I stopped paying this account as vodacom has blocked the cell phone and it is of no use to me.
I only had the phone for 2 months and these are the reasons for non-payment.

1. I called vodacom and asked that there be a limit to the cell phone bill of r200 - I was told that it was done and that the account would stop at r200.

2. at the end of the first month I received a bill for r6000 +-

3. I called vodacom to query and they advised that it was for data charges and that they were not willing to accept payment terms on the account
4. I could not afford to pay off r6000 at once for a cell phone bill even though it was not my fault as I did put in a cut off to the account.
5. I paid what I could afford.
6. the second month the bill again came to r4000 +-
7. I then broke off the sim card and opted to make payment arrangements to settle the total bill
8. here again vodacom had refused to accept arrangements as the account needed to be up to date before they could accept arrangements
9. they have been extremely unfriendly and unhelpful in the situation.
10. a week after the 2nd month of the contract they had blocked the phone and it no longer works.
I do not see why I am liable to pay the full amount of the contract and for the phone when I cannot use the phone nor did I receive the service for the full 24 months of the contract.
If vodacom is will to accept payment for bill that I have used – then I am willing to settle that.

But I am not willing to pay for a phone that has no use to me nor for a service that I have not received. I only received 3 months of service from vodacom.

Best regards,

Since the above response I have never received further communication nor a reply on my email.

Thereafter on the 16th of february 2016 I received the below correspondence:

Good day
Love to have an updated credit record for the future?
Settle your outstanding balance including costs on your vodacom account by the 25th february 2016 and benefit with a 20 % reduction.
Your ref: hp3085604
Respond to writer via e-mail for further details.
Kind regards,
Thabang ndlovu
Hammond pole attorneys
 [protected]@hammondpole.co. za  www.hammondpole.co. za

I did not respond to the above, after which on the 18th april I received the following email :

Our reference: hp3085604
Vod_m_1p //
Good day

Despite our efforts to make an arrangement with you in terms of your overdue vodacom account, no agreement is in place.
This account has been handed over to hammond pole attorneys with an instruction fromvodacom to start legal action against you.
In order to settle this matter out of court and to prevent further costs and penalties, we need to secure a repayment arrangement which is acceptable to our client.

Please make contact with us immediately to finalize this agreement enabling us to pend any further legal action.
Also note that all legal fees are added to your account and you will be held liable for same.
Please treat this mail as urgent.
Regards,
Kegan govender
Hammond poleattorneys

To which an official response from me was sent on the very same day within an hour as below :

Good day,
Please do not use my work email address, forward all correspondences through to.
Further to the above – I have sent numerous of emails and letters through to vodacom with no response.

My failure to make alternate arrangements has been through the fact that vodacom has been charging me over r18000 for a service which was not and is not bring provided and also for a device which is black listed and cannot be used.

I am not willing to pay for something that is blocked and for a service which is not being provided and the amount which was given to me by vodacom is beyond reason as it is more than the value of the device.
With all of the letters and emails being my proof of trying to settle this matter amicably with vodacom I do not have an issue taking this matter to court as it seems that a large enterprise such as vodacom should not be threatening individuals just because we seem insignificant and small as compared to a large corporation.

I will also request that the phone recordings of my complaints that were made via their call centre at the time of my account being in order also be presented in court as proof that I tried to come to a resolve and vodacom nor their employees complied with the basic consumer rights act.
I request that on an immediate basis you send me a statement of what is owing to your client in order for me to verify those charges.

Best regards,

I then received a statement and no further responses from your office.
I would like to then ask the question? how is the above failing to respond on my part. i have responded to every attempt made to me and hammond pole has failed to answer any of my concerns raised to vodacom and the charges I am being asked to pay for.

I am confirming in this letter that I am willing to settle in full the amounts of the cellphone charges on the phone which incurred during the months I have used this cellphone (which I did not receive a statement for). I am also confirming that I am willing to pay for the months in which I have used vodacom’s services. what I have an issue in paying is from the time that vodacom has blocked the sim card resulting in no services rendered. I am also disputing paying for a cellphone which was blocked resulting in no use for the cell phone.in essence there has been no services rendered and I have no since used this cell phone infact it is of no value since its blocked and I will gladly return the “almost brand new” cell phone back to vodacom as it is as good as thrash from being blocked in any event.
I still have the original packaging and the phone is as it was when delivered.
If vodacom can review the charges that they have billed to me then I will without challenge settle their account in full with a once of payment within 3 working days of my acceptance of their charges.
I trust this letter will be handled and channeled through to the correct division as it seems that every time I respond someone ignores my responses until my file accumulates more charges and is then handed to the next person. note that I have all the emails correspondences as proof that I have indeed been responding and that no responses have been returned.

Regards

To date I have not received any response regarding my emails and letters all I get is increased bills and demands to pay.

I opened a top up account at game garden route mall to the value of r200. account no i445783/4. vodacom went and add a subscriber mr tsepo mathebula to my count after he did not pay his account. I do not know this man and my account is r13000 in a arrears. I went to vodacom garden route mall and they can tell me who gave permission to add subcribers to my account.

For last two month they told me they will block the account. my top up account is blocked and I pay my account every month even tho I can use my phone. nobody at vodacom comes back to me to remove this fraudlent subscriber from my account.

They also not very helpfull in assisting me in this matter.

Any person that can advice me on how I can vodacom to reply to get my account to normal