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Vodacom / excessively high unexplainable billing

1 Preotira, South Africa Review updated:

Vodacom has billed me R2, 841.33 for data usage that took 3 seconds according to their invoice, then another one for R1, 213.38 for data usage of 08:48:14, then another one of R1, 624.22 for 14:03:00. I want to know how can a 3 second activity cost me R2, 841.33 yet one for 14 hours costs me R1, 624.22. I queried and nobody cared to listen. After many attempts to resolve this with Vodacom and not getting any joy, I wrote a letter dated 26 March 2015 to complain and ask for explanation. In that letter, I specifically instructed Vodacom not to go ahead with a deduction of R5, 882.83 from my bank account in April as I was told that was the amount owing by one of the call center agents. To my horror, my account was debited with R7, 908.00 on 16th April 2015. To this day, my phone remains suspended even though an unjustifiable amount of money was taken from my bank account. PLEASE HELP!! I am attaching the letter I sent to Vodacom for reference. Thanks. Portia

Apr 28, 2015
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  • No
      4th of Jun, 2015
    0 Votes

    I am in the same situation, please let me know if you have had any response. It really is ridiculous

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