Vodacom / direct sales division

Johanneburg, South Africa

I called direct sales to change my pre paid number to contract. The wrong price plan was loaded and instead of changing it to the right package they cancelled the line. Now I lost my number which is unacceptable. The most incompetent people work in direct sales. I've been battling a week now for a supervisor to assist me . They claim that my number can't be used now as it was allocated. That is extremely poor service from a huge company like Vodacom.

Sep 27, 2017

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