Vodacom

I cancelled my vodacom contract at the end of november 2018, I spoke to ntombi who confirmed that it would be cancelled from end december. On 01 january vodacom deducted r828.78 from my account. I contacted vodacom on 3 january and spoke to colin who said that it was an error on their side as the contract was cancelled effective end of december and they would refund the money - ref [protected]. On 15 january I had to phone again as no refund had been received. They said that a credit note had to be issued and they would initiate this, the lady advised that I would receive the refund of r1007 in the next few days. To date - 24 january I have still not received my refund. I want answers or I will take this to the newspaper and the ombudsman - this is totally unacceptable that money was deducted from my account and now I must battle for a month to get my money back.

We upgraded one of our contracts online in December. We were supposed to get some vouchers with the upgrade - one of them being a Makro voucher. To date we've received all our other vouchers except our Makro voucher. We've been contacting Vodacom on numerous occasions only to be told they will escalate or we need to call the call centre, which we have done on numerous occasions. We've had the same issue with our previous upgrade. The fact that we are just being ignore is most annoying. Customer service does not exist! Management clearly does not know what they are doing because escalating and escalating for over a month already is ridiculous! We will continue to post our dissatisfaction on every possible platform until this issue is resolved, we are not just going to disappear!

I applied for an upgrade of one of my contract via the internet and requested the handset to be delivered At a certain address. I was unable to receive it at the address and phoned 3 times to change the address. They never did this and eventually requested if it should be canceled and I ask them to cancel it 10 days ago but they still have not canceled it even after I have called 3 times. This is unacceptable for me as I have now struggled for 3 weeks to upgrade my handset. I have been a loyal customer for years but if this is the service you get I will have to see if another company will not give me better service.

please note that I've had made Several call to get my credit profile up dated, please can this be sorted as I've stopped paying Vodacom last Oct 2018 and the instalment still reflecting as amount due. Cell phone number is [protected] ID [protected]
Nthabiseng Mathatho.. please can this be resolved ASAP as I'm currently in a process of buying a property and this is affecting my credit profile.

In December 2018 I took out a new data contract at Vodacom Chatz in N1 city mall Cape Town.

After I initially took out the contract I had to go back to the shop 3 times before I could have a working sim card, as the assistant that helped be originally did not give me the correct sim card for the contract.

A week later I was called by the same shop assistant and was told that the number I was given belonged to another customer and he had loaded data on the number. She had said that I must come into the store and reimburse the client or she will do a reversal on my account and it would then be in arrears.

I refused to pay and asked that the matter be escalated. Customer care called me in January and told me that I will be keeping my original number. A week later I was called once again and told that my contract was now cancelled. the last ref number I got was [protected].

I am highly upset with the service I am receiving from Vodacom as I have been a client for many years, with multiple contracts with you.

I want my contract to be reinstated ASAP.

I have my contract now over the 20 years and on Tuesday the 15 Jan 2019 I have called customer service to find out something and then they told me on the 31 Jan they going to deducted R 4409, 59. Then they told me I have 2 cellphone numbers on my account and it is the other number that bought data on account. Then I went to the vodacom shop they said they can't do any thing and the police all so say I don't have enough proof to open an case. I am very disappointed in vodacom because how can you open an account with no ID or signature on the contract. I am the 2nd person that I know about that found out about a contract that is been added on their name. The company that do that is in Sandton.

We had internet installed at our new place. They said it will work by the end of the day. After calling them the same day of installation they said it will take 24 hours. We phoned back after 48 hours and they said that they first now have to lodge a complaint, after they said the same thing after calling them after 24 hours. It has been 4 days already and it's still not working. They have not phoned us back to give feedback or anything. This is really poor service as we need it for work purposes.

I've logged onto my vodacom to do a upgrade and the process goes only to delivery and not further. I've tried 3 times. I phoned and was assisted half way with the upgrade over the phone. I'm still waiting for a consultant to phone me to confirm my "order" upgrade. I've been a client of vodacom for almost 15 years now and it seems I need to find a better service provider that can actually give what you pay for and who can assist timeously.

My payday has changed from month end to the 15th of every month, after attempting to change the debit order, Vodacom went and tried to debit me for December and the whole of January on the 15th. Apparently they have to take two payments for the change to be made. My argument is that I am not now paid twice for the same month so how must I budget two payments in one month. Surely the date can be changed without the hassle of paying twice. Now on the 1st of every month I must call in and make a payment arrangement for the 15th. My credit record is damaged by this. Surely there is a solution for people like me? I am a loyal consumer and this is how I am treated? Y Nel [protected]

I went on Saturday to Woodlands Incredable connection then The Grove to upgrade as ai am due for upgrade . I was send away in both store as they said I had to come back on Monday as there was no person working for Vodacom today in both store ! I live 500 km away on the NW and came to the city to upgrade in Gauteng And got this feel this is totally unaceptable my nr is [protected] Mr Roos

I have received a letter of demand from Vodacom for an account/ subscription that I did not open. I queried this with Vodacom from last year when my account was being debuted. I am working in the UAE for the past 40 months and closed all accounts with Vodacom in 2016.
I did NOT receive any feedback from Vodacom and assumed that this issue was resolved. However my mum who resides in SA received a letter of final demand. I need this to be investigated and have myself cleared from this issue ASAP as I am not living in SA and I'm having major difficulties in getting this resolved with Vodacom.
This is u unacceptable service that is predjuicing my reputation and credit rating in SA

14 DAYS UNIT MY CASE IS HANDED OVER TO THE OMBUDSMAN
With reference to my numerous e-mails and correspondence, the most recent dated Friday, 14 December 2018 at 13:27, for which I still have not received any communication or reply.

My account has never been in arrears by the amount stated on the Final Letter of Demand dated 08 October 2018. I have made numerous calls to Vodacom Customer Care and forwarded correspondence to every possible e-mail address made available to me, yet nobody is responding to my queries and no one seems to be in a position to assist me or provide me with any information regarding this claim.

I have forwarded all my correspondence, statements, receipts and transaction reports to the recovery agency, Vodashop/Repairs ValueMart Centre, Vodacom Customer Care, Vodacom Subscriber Collections and Vodacom Legal, yet I am still to receive a response from most of these departments.

Thus far no one has been able to tell me how long the amount has been "outstanding" for or what services this was for. I am also not able to determine who at Vodacom authorised the submission of my account to the collection agency. As a matter of fact, after receiving the Letter of Demand on 08 October 2018, I went straight to the Vodashop (ValueMart Centre) in Rustenburg to make inquiries about this. Mr. Francois Deysel, one of the sales managers there assisted me, and told me that no such amount can be found anywhere on the Vodacom system. He forwarded written correspondence to Vodacom Subscriber Collections and Vodacom Legal on 8 October 2018 at 14:49, and informed them that this was a mistake and that it had to be rectified. I was under the impression that the matter was resolved since I didn't receive any further correspondence from Vodacom. Then suddenly, in December 2018, I started receiving sms messages from a recovery agency, demanding payment.

I placed a phone call to Vodacom Customer Care on 15 December 2018 at 13:26. I provided her with my cell phone number and the consultant clearly indicated that the only amount due was for much less than that which they claim I owe, and was to be debited from my account in January 2019. She specifically said that "there is no other balance brought forward". She was also unable to find any amounts due as per the Final Letter of Demand. When I gave her the account number that corresponds to the phone number she transferred me to another consultant who indicated that the account was handed over to the Legal department. However, she was unable to access the account and could therefore not confirm why the account was handed over or where the amount as per the Final Letter of Demand was coming from. She referred me to Vodacom Legal and provided me with their phone number.

The coming Monday, 17 December 2018, I phoned Vodacom Legal, however no one answers the phone. I am not given the opportunity to speak to a person. I simply get an automated recording that says that the account has been handed over to a collection agency, and then the call is terminated.

I contacted Vodacom Customer Care again on 09 January 2019 at 14:22, to try and resolve the matter. Once again the consultant was unable to assist me and transferred me to the Vodacom Legal Department. The phone automatically switched over to the same automated recording again, without providing me with an option to speak to a consultant.

The only response I have received thus far was from Mr. Justin Josephs at Vodacom Customer Care on Tuesday, 18 December 2018 at 10:18, to inform me that they are not equipped to handle my enquiry and that I should contact the Vodacom Legal Department. I was told exactly the same in writing by Ms. Angilique Muller on 14 December 2018 at the Vodashop in Rustenburg.

The Vodacom Legal department simply ignores my e-mails. All I received from them, thus far, was an automatic reply providing me with reference number. To this day, not a single consultant or representative form the Vodacom Legal department has phoned me or sent me a written response of any sort.

All I keep receiving is the sms messages from Transaction Capital Recoveries/MBD Inc demanding payment. Payment for what? I don't owe Vodacom a sent and after numerous calls and e-mails, nobody at Vodacom or MBD Inc can provide me with a single shred of evidence or documentation (not even a single invoice), to show that the money is owed.

I have sent numerous written enquiries to MBD Inc and sent it to their listed e-mail address ********** I have not received any response. I contacted MBD Inc on Fri, 14 December 2018 at 12:42 and spoke to Mr. Nkosinathi Mtshali who identified himself as a Customer Service Consultant. He provided me with his e-mail address ********** and ensured me that if I send my correspondence to him, he will personally take care of the problem and try to resolve it. I forwarded all my correspondence and supporting documentation to him on Fri, 14 December 2018 at 12:51. Needles to say, he has also proven to be completely incompetent and offered me no solution to my problem. To this day he has not sent a single reply to any of my enquiries, despite the fact that I have sent and cc'd numerous e-mails to him. I asked my wife to call MBD Inc again on 11 January 2019 at 14:25. The Customer Care Consultant was not willing to assist her, claiming that she does not have authorisation to make enquires on my account, despite the fact that I sent them such written authorisation on 14 December 2018 already, when I spoke to Mr. Nkosinathi Mtshali. All the consultant did was confirm that she has no idea whether my written correspondence was in fact received or not.

My wife has kept meticulous records on all of our Vodacom bills/invoices as well as the corresponding payments for each one. All invoices and their payments were captured on Pastel and can be supported and/or proven by matching bank statements and cash receipts (transaction report and receipts attached). To this day, I am still receiving statements on that exact account number that clearly indicates that this account has a -R0.01 balance.

After numerous attempts to obtain answers to my questions and rectification on the account, I am now providing MBD Inc with 14 days to resolve the matter. If not, I will refer the matter to the ombudsman and my lawyers.

---------- Forwarded message ---------
From: david rakobelwa
Date: Thu, 10 Jan 2019 at 17:16
Subject: Attempted Sim Swap on my Vodacom contract Simcard (Cell no.[protected]) on the 12th November 2018
To: [protected]@vodacom.co.za

Dear Sir/Madam

As per telephonic conversation with Nceto, Luthando and lastly Kagiso regarding:
1. My request for the letter from Vodacom confirming the above matter since 12th November 2018 in order to furnish it to SAFPS as soon as possible, as the matter has been dragging on for too long; and
2. A request for an investigation into the matter by Vodacom and to get a report as soon as possible in order to lay this matter to rest.

I have just been told about the procedure to log a dispute myself with the Fraud Department just Yesterday . And to furnish the attached documents on the email they also given it to me as well just Yesterday.

And thereafter the Fraudster hacked into my banking account and opened accounts everywhere including applying for a Direct Axis loan after he retrieved my three months bank statement.

Apparently since last year since the above stated date I was told that a request has been logged for me to the Fraud Department, and that I will only get a letter from them confirming the attempted fraud after they have investigated the matter further.

To date nothing has been done by Vodacom since the 12th November 2018 except only reversing the Sim Swap.

Hoping you will attend to this matter urgently

Thank you.

Sincerely Yours
Rakobelwa D.K

PDF fileScan 10 Jan 2019 (2).pdf

PDF fileScan 10 Jan 2019 (3).pdf

PDF fileScan 10 Jan 2019.pdf

I have been struggling for two weeks now, to do the following:
My father recently passed away and I can't seem to get assistance for anyone at Vodacom to do the following for me. My mother is also ill and her line is now suspended and I can't leave her alone without a cellphone that is working.

Please find attached the death certificate, copies of ID's and Affidavit for Alexander Henery and Yvonne Henery.

Please can the following contract [protected] be cancelled, please can I get the cancellation fee for this number.

The second number on his name [protected] needs to be moved over to pre paid as this is my mother's number and I need to activate this number asap.

This was my reference number from Vodacom, when you dial 082 1905 EC-1RSC-3PJX6G

Regards,
Bianca Henery
[protected]

Please can I get urgent feedback on this matter.

I took out a contract on the 18th december 2018 on a ihpone 6 and two weeks later it suddenly stopped working. On the 2nd january 2019 I took it to vodacom repair centre and after a few days I was told that the charger block is damaged and that it cost r5000 for replacement phone. I rejected the quote because I cnnot afford to pay somuch, which means im a looser either way because I got to keep paying now for the next 24months on this contract but I cant use the phone. I fail to accept or understand that a brand new device can pack up just after two weeks, because how many times does one really charge a new device, that it can get damaged in such way? I have this contract for less than one month and im not there is nothing they can do?

Vodacom should have a dedicated email for cancellations and complaints. I dont have time to call and sit talking and explaining for half an hour.
[protected] - package delivered and signed for by my personal assistant. When I opened it, it was yet another mobile data device which I never ordered. Trying to cancel since October 2018. Have spoken to many customer care operators to no avail. I am sitting with the device which I have not opened, being billed for it and dont want it.
How do I get this cancelled and returned to Vodacom.
[protected] - expired March 2018 - never received a call to upgrade and yet it continues. It is also a mobile data device. It hardly worked. Want it cancelled.
[protected] - expires 01/02/2019 - dont want it either. Want to give notice on this one to cancel on expiry.
[protected] - no idea who owns this number or what it is for.
My cell is [protected]
My personal assistant is Tracey on [protected]. She knows what is going on to so please call her and not me as I am impatient.
AJDC Trindade

I cancelled a contract two years ago (Dec16) by following the steps outlined to me on a call, There was no confirmation but after calling many times I received a confirmation [protected] that the contract was cancelled. Since then my account was handed over to debt collectors, I emailed them and Vodacom many times and Vodacom acknowledged the fault but a misdemeanor was logged on my credit record and I cannot get hold of anyone to assist me in fixing this.

I took out a Vodacom contact sometime last year and for all those months Vodacom has been debiting on the wrong date, I went to the store they couldn't help me I also called the customer care but it's still not fixed. My bank charged me for an insufficient debit order now I have to also pay Vodacom an extra R100 because they debited on the wrong date?

Good day

The last view weeks we have trouble in this area with we cant receive calls but can make calls can you please [censored]

can you posable change frequency or see if the problem is with one of the towers

we are staying near delmas on a farm plot 17 modder east orchards you can also find us on google maps as crystal waters

my phone number is [protected]
my email adres is [protected]@gmail.com

Regards
Monnique