Vodacom

I ported my number from vodacom to mtn before contract expired. I pay premature cancellation of contract fees etc. My number was then ported. 4 months later they still take service and call charges by debit order. They put my contract on another number without my concerns, and refuse to give proof of the calls made on my cancelled contract or refund me. It is far more than my average usage was all the previous 12 months. What now?

I had a default with Vodacom for slow payment and managed to payoff account October 2010 and when i read from trans-union about default they advised it should be a year to be removed and know it has been almost 2years and i cannot buy anything for something that i closed a year ago. when calling their legal team **082 1949** no answer and Eventually The guy by the name of Michael answered the line and after i gave him my reference he dropped the line after taking my details and said he will transfer me to correct. Never recommend vodacom to anyone ever again. Then called 082 1905 and i spoke to the very rude lady, and she said she won't do nothing and line dropped and i was advised to log a call with transunion, while vodacom is the 1 that blacklisted me for account that i closed long time and did not even waste time blacklisting it took them an hour to put my name in bad records and they can't even take it out.
Dutch

Hello, I have been buying airtime from Vodacom and it would dispair without me using it. I went to my closets vodacom store and they couldnt help me with the problem and I phone the vodacom careline and they were also useless.. in the meantime I am loosing money/airtime.. and i also received a message from this number [protected]) saying that money is being deducted from my call account and I went to vodacom again and they said I am subscribed to something, I told them that I never subscribed to anything.. and they didny even try call the number to check, so when I phone the number it said " it does not exist" I mean seriously!
Vodacom has DISSAPOINTED me big time on time dilema.. I always thought highly of them but not anymore..

PLEASE HELP ME..

I have had the same cellphone No for approx 3 years now and with Vodacom’s network coverage being unavailable last night i went online to try find out a way to advise them once again of our change of address which has not been changed.
When i registered i noticed that the system was welcoming me back as somebody else – Theresa Fraser and this is not my name. I have been receiving phone calls for this person for the past year and thought that they had dialled the wrong No. Strangely enough the account and details are correct and rec’d timeously every other month. We have however moved and changed our address on-line and have not received the account this month, can only assume it still went to the old address!

I also noticed that i’d rec’d a message (sms) via my 3G vodafone stating that i’d won a competition and should phone [protected] and quoted a Ref No that i should use when i phone during working hours. I have tried several times this morning to get hold of Vodacom but the moment i get through to the Consultant the phone rings once and then cuts off.

Vodacom south africa is blocking phone lines even after rica! I registerd my phone and even got a confirmatory message that I had successfully ricad, but today 30 june 2011 they have blocked my line!

29 June 2011
Complaints Dept
To Whom It May Concern,
Im very shocked and disgusted at the level of all services received from Vodacom, dating back to the day I signed the contract for My Gig 2 contract (over a month ago) I’ve just received a bill for over R2700, I’ve enquired with Vodacom to forward me an itemized billing report last Friday 24th June to investigate this (spoke to Mandisa Ref: S2-DDW3KK95ED – call logged around 3pm) after 20 minutes on that call I was told that there is an additional fee to receive the itemized billing report from 1 May til end May and can expect the report within 3 days. It is now 3 working days and I have still not received the urgent requested report. I again call Vodacom data dept and spoke to Siabonga today, after 18 mins on the phone to be told there was a note to my file saying awaiting fax from me - What expected fax should ultimately stop the receiving of my report. Mandisa said I can send a fax to them to include itemized billing going forward and will not impact the receipt of the requested itemized report as there is an additional charge of R22. Still No Report and the call was subsequently closed - unacceptable. Today’s phone call logged with Siabonga who said no reference number needed he will get their accounts dept to email me the itemized billing, after 18 minutes I said if I do not get a report by the end of today, I will reverse all debit orders from my account until this is investigate, rectified and resolved to my satisfaction. Ive just been informed that another logged call is required as the accounts dept needs a fax from me anyway to forward me the requested report.

My 2nd complaint would be the branch of Vodacom Cresta Shopping centre, whose sales rep ensured me there will be cut off after the daily limit has been reached (limit: 2G per day 2G per night- he didn’t even mention after 12pm at night the other 2G kicks in). I made it very clear to him that I do not want unnecessary charges on this contract at the time of singing and questioned am I only going to pay the R246 per month fee and I do require the cut off if I go over the 2G (day data) but he did not tell me what I actually needed to know is that to email Vodacom accounts dept and have the call limit set at a lower cost. I’m going to fight this until all these extra costs on my account have been reversed or credited. I refuse to pay for something that I specifically asked for not to happen. I’m currently in contact with the Branch Manager in Cresta, Ronel Jacobs – she is only willing to try request a re-imbursement for only R1134 as the sales rep did used the incorrect contract to start off, the form should have been signed off at a max limit of R1250 not R2500 per month. I’ve made it very clear that this is serious and the information provided by her sale rep was false, limited information, the documentation he completed was not done properly and incorrect and did not explaint how to proceed with lessoning this mandatory maximum fee . I hope someone at head office from Vodacom can deal with this matter to accommodate client satisfaction and customer rights. I have not received the itemized billing yet to prove to me that I went over the 2G. Apparently there was a sms sent to say I’ve reached my limit – which I did not get and Im sure I would have stopped using the internet if I received such a message. The sales rep also ensured me I will be billed on the current cell phone account and not separately as it is today with different statement dates.

Hope that this is escalated to the right people concerned and a call back with a solution to this problem.

Kind regards
Debbie Woods
Cel: [protected]
Tel: [protected]
Email: debbie.[protected]@pfizer.com

I am having the exact same problem elmarie and plenty others it seems, with vodacom ! I have been on a my meg 600 top up and they keep telling me its not. They tell me im on just the normal my meg. I told them I want proof of usage they again told me this was not possible.In 2 years I have never been charged and have been cut off at 600mb as per contract signed. (Initailly my meg 300 top up) they now tell me I have never been on that contract and need to pay... R881 - over and above my r249. I used 1.9 gig over and above my normal. All I get is "mame you used it you must pay"... I really an truelly hope all conversations I have had in the past month (06 june to date) have been recorded as they say on the 082155 number. I have since found out that I have been triple charged for my blackberry subscription. To date have had no explanation except pay? I cant stop the debit order as I run a business from that number. I have to top it all off been given a cn for r175? Without any explanation?>? No one can help an no one I think wants to... I too am at wits end. I do not have the money and set limits on all my contracts for obvious reasons. This is against the law as far as im concerned, they are stealing money from me. I dont know who to talk to to help with this. I went to the store that I did the migration with (N1 city, ct) and they believe this do not have any signed docs of the contract? Thats obvious because I didnt sign anything as the computers were off line? I was however assured that the migration would be done when they were back on line. This was done but somewhere something has gone horribly wrong? Where to now? All accounts I have with them are faulty/incorrect and no one will take responsibility. Do we all just have to pay because they say so. I dont care for the colour change they leave me fuming "red"...

I received my blackberry at the end of january and hicell standerton. I was able to pay in r200 and could receive a black berry 9800 but because they were on back order for 6 months I didnt want to wait so long, so I decided to take the bb 8250. I have had several problems with my bb since I got it. At times it has no signal or is constantly on gsm. When my phone is on gsm I can't receive calls, bbm's, make calls, whatsapp or facebook on my phone. I took in to the vodacare in potchefstroom, they fixed it and gave it back to me. The problems persisted. But this time more problems were added. The phone froze, it stopped ringing and the network still didn't work. I took the phone back 2 weeks ago and they had to send it through to vodacom to get it fixed. I then received a new 8250 because my old one couldn't be fixed. I received the phone on the 6th of june. Today (7 june) I took it back because the network still didnt want to work, the phone has trouble going on the web. My bbm messages and whatapp messages take about 2 hours to go through. You can imagine the inconvenience. When I took in back to vodacare today, the lady said that she can send it back and they can try to fix it.In potcherstroom I stay in the "bult" area. They lady says that there are network problems on the bult. That is unacceplable. Vodacom is probably the largest service provider in south africa, I would assume that such problems should not be happening! I am very dissapointed in vodacom. I asked the lady at vodacare if I can't pay the extra r200 (Like I wanted to do in the first place) or whatever and get a new 9800, by which she replied that I should go to vodaom in the mooi rivier mall. When I got to vodacom there was a guy wo didnt know anything, he was playing games on his phone when I got there. He said that they cant help me, I should go to vodacare, when I went back to vodacare the lady said that they (Vodacom) should be able to do it. Whose problem is it? Not one of they thought to pick up the phone and phone someone to ask what can be done. What happend to the customer care? She took the phone in again, but I know that I will probably get a new one with the same problems. Most of my frieds have the same problem with edge but very little go to complain because of the inconvenience when the phone is sent in. So I ask you, instead of sending me the same phone over and over again, can't I pay the extra money and get a 9800 or 9300 with 3g that would actually work. I took the bb because of all the "free" services but now I can never use any of those services thanks to the bult that doesnt have edge. I am wasting money on phoning or sms'ing where I could just bbm or whatsapp most of my friends. I would like to know if I could cancel my contract, i'm tired of struggling! You can take my bb, just release me of my contract! Mtn and cellc has much beter network coverage where I live. My neighbour is mtn and has always got edge. I dont know who to go to anymore, because the people in potch are useless, all they can to is send my phone to be fixed but that is not the problem. The network coverage is the problem, and that is, after all, your problem. My dad has been a trusted customer for a long time and we have never had problems. Now nothing seems to go right. It doesnt seem right that I have had the phone for 5 months and it has been sent in three times.

I have already received 5 reference numbers. That ridiculour. And everyday its the same story "we will get back to you in one working day".

I am sick and tired of vodacom. Ive been struggling to get a respond out of them for three months. But now I have decided to post in an all the customer complaints websites, local and national newspapers so that everyone can become aware of their pathetic service.
This is not the type of service I will expect from the countries "leading service provider"!

I have been a vodacom customer for more than 12 years.In about the year 2000 I paid r 5000 as a deposit for international roaming. I trusted that vodacom would be honourable and given that I had paid the deposit in good faith, they would return it back to me upon my request. I didn’t have a copy of the deposit slip, as it is 11years after the fact. However it was a requirement that I had to pay the deposit in order to be granted international roaming, and I have it on my contract.

I spoke with a number of vodacom employees who admitted that they could see proof of the deposit in the system. I would like vodacom to listen to the call between myself and charity nwedamutswu on the23rd of may 2011, charity was the only staff member who was helpful and tried to assist me.

Vodacom’s finance department are refusing to return the deposit, they state that they have no records (Bs) of my payment. They don't acknowledge that one of their own employees stated that she could see proof of my deposit on the system, sorry vodacom but I have a reference number for that call - sz-da321-1204w.

I do not accept that the onus of proof is on me, vodacom have my deposit in good faith (And they have a record of it & ndash; unless they suddenly decide to lose the recorded phone call). What kind of company keeps no records? I have spoken to the head of finance one last time asking her to look again before I report them to the saps for thief and to icasa & ndash; the cellular arbitrator.

Vodacom are dishonest and have no honour, please don't open a contract with them and never pay them a deposit as they will refuse to return it to you. I am going to spread this news all over the internet - watch this space vodacom you liars! Why are vodacom being so dishonest? What are is causing vodacom to give such shocking customer service and being deceitful? I would like vodacom to listen to the call as it proves that vodacom know they have my r 5000 deposit on their system.

I have a complaint about the service got at vodacom east london south africa. I applied to uprade my contract last year july 2010 and they approved so I got a laptop. I asked them to make sure that the airtime that I use to internet is controlled and when the free one is used I can topup and they agreed. To my suprise I got r2000 worth of bill in september and that affected my financies to such an extent that my car was not paid. I phoned them and know one seemed to help. My bank account get so messed up as a result I could not keep up with my monthly payments.

My contact no is [protected] and the contract no with vodcom is [protected]

Applied for a new vodacom contract on 2009 September the 6th. I signed a contract for per second billing. After a year I enquired why my account seems high on which I was inforned that the my contract was submitted as per minute and not per second. I lodged a formal complaint at the vodacom call centre on which on 2010 November I faxed a copy of the contact to them. I received a sms from Vodacom to sconfirm that the contract was rectified and before December 2010 they will let me know how they will reimburse me for the year the breach of contract took place. Today is 15 June and after I lodged a complaint against the complaint not being settled due to the reimbursing, I received a sms which they wabted a copy of the contract again! Nobody can assist me at vodacom and after today being transferred to 16 different consultants I an desperate for help and resolvment of this issue Ref nrs as follow; s2-DDM2E-EONXR and S2-61Z3J-JVACN and S2-D2L33-3LFYL please help me?

To whom it may concern

Claim on phone number & ndash; [protected]

I have been a vodacom subscriber for about 10 years, my phone account comes out to over r3000p/m.
I put in a claim last year for my iphone 3gs, in october according to the service technician at vodacare, the mainboard was damaged.
I put in a claim (As I am paying for insurance with vodacom) , they (Cellsure) called and said I can pay and excess and pick up an iphone 4 @ any vodashop.
I was busy and did not go the current day, however, I put the curret phone on my laptop to try and make a backup.
The phone started working.

So I did not claim and kept on working with the phone.

I have 4 contracts with vodacom.
I put my wifes sim card in my phone and vice versa.
(As I am the owner and I pay for the contracts and insurance)

Anyway, the phone stopped working for about a month now.
I went to vodacom customer care sandton city, they gave me a letter and said I should contact cellsure.
I now try and claim, the 1st lady told me from cellsure that she I can get a phone as the previous claim was still open.
I told her the story that this is a new claim as the phone started working and it is now dead ?
She said I should email my forms to [protected]@cellsure.Co. Za, as I did no-one came back to me..

I left it for a week, I retried this time I got through to shwelezile, she said I should email her the forms as I did as u can see below..
Today I called back no-one handled my call I spoke to michael, he gave me he’s email address, I sent him the forms..

Now he calls me back and tells me my claim is rejected, as I had my wife’s sim card in the phone….

I have been a vodacom contract subscriber for over 10 years, I pay in excess of r3000 a month…

If u want vodacom to lose a client like me its your choice..

Let me ask u a question, if u have 2 cars and pay insurance on both of them can u not swop batteries on the cars without voiding your insurance ?

Ps & ldquo;”u guys were gonna give me a new phone last year (Previous claim) , and my wifes card was in there at the time as well””

Please look out on hellopeter.com and every other complaints website.

I have upgrated with a new phone few months ago and the manager at the sasolburg branch asked meif we want insurance, and we said yes, because it is an expensive phone and we bought it for our daughter. The phone is a sony ericson aino. When the phone fell and we took it to the vodacom branch they said there was no ionsurance on the phone, I complained thet and they filled in the forms a second time. When my daughter took the phone in again on 30/03/2011 for a repair and she asked them if they activated the insurance and they told her no, there is not any insurance on, so she told them again to activate the insurance on the phone. Today they told me the phone came back from repairs and it is a "br" beyond repair... Now I don't have insurance that I aked for 3 times. I must pay for a phone that I can't use anymore... If they did their job as they should this would not be happening to me. Please assist me with this.

I went for a simswop on 25-05-2011 and submitted the forms because it is a Corporite number. I paid at 11:00. I was told that it takes 24 Hours to be activated. On 26-05-2011 I went back at 16:30. I asked the proof of the fax witch was fax on 25-05-2011. I was given a transmission report with the date 26-05-2011.. The excuse was that the setting are wrong on the fax machine. I asked for a refund and copies of my letters to travel to Polokwane to do the simswop. They refused to refund me. On 27-05-2011 at 17:15 I switched my cellphone on. A message from Vodacom that my simcard will be activated within two hours. If I wich to cancell the request, I must dail 111. In 3 days I lost an income of R12000.00. I know nothing will come after a complain.

Hi there... I, along with many others in the upper highway area of kloof, gillitts and hillcrest and the general public whom I deal with daily, have all complained about the fact that there is never signal from vodacom. Ive even gone to the extent of putting my sim card in another phone to eliminate that, but I continually drop calls all day, everyday! I thought we are paying for a service, yet everytime I drop a call and have to phone back, im getting charged again instead of per minute, and it all adds up. If this continues, I will move across to another cell phone service provider.
Johnno

After writing numerous letters and complaining since 2007 about the poor reception in the ispingo beach area we still have not received any better reception. We have been promised that reception will be improved but to no avail. I live in 3 bellevue road ispingo beach. No matter what phone u have still network problems with voadacom yet those who have mtn are able to get reception in the area. So fed up.
Cell phone no. [protected]
[protected]
[protected]
[protected] (Migrated)

I have been a Vodacom pre paid customer for over 5 years and was contacted by one of their sales consultant to offer me a "value added service" where I would be debited R45.00 a month from my bank account and get R75.00 airtime a month. with 23 free sms. I told her that I was unsure of my bank =ing details as the numbers at the back of my card had faded away with time. She said I should give her what I think the numbers are and did not make me aware firstly that I was now entering onto a contract and not a ore paid servie as she termed it and secondly that should the debit order be rejested by the bank I would be made laible to pay R85.00 for the rejected debit. I have since paid vodacom the rejecrted debit fee twice and voiced out mu disatisfaction. I advised that I wold like to cancell this service and was given the after sales contact number early April. I called yhe after sales call center ( a charged call where I was placed on hold for over 30 min to talk to a consultant). I explained the situation to a gentleman at the after sales call center who advised that the matter will be resolved and theat Vodacom will revert back to me with in 24hours . I was never contacted by anyone from vodacom and just assumed that they had cancelled the service as requested. On 1 May when I checked my airtime balance I realised that Vodacom had now recharged me yet agin with R75.00 and did not cancell the contract. I contacted vodacom call center where I was told that no cancellation had been loged and that I had to contact vodacoms cancekllatoions call center. When I called the Vodacoms cancellation call center I was told that they can notcancell the "contract " and that I had to contact the after sales call center. I have been trying to get hold of the afrter sales call center for the last 2 days with no luck(0821945 and [protected]). They have been placing my call on hold (voice recording ) and after an hour of holding the hang up the call. they also offer a call back service ( apperently a consultant is suppose to call you with in 1 hour) which I have used but have not been yet been contact by anyone to date from Vodacom. I am tiredof being given the run arround. Does any one know of a complaints boaurd or something that I can log my complaint with ? I just want my cell phone number to be returned to its original pre paid state where I bought my own airtime and had no worries.

I have never received a pathetic service i've received from a company that claims to be the sa leading network company before. I have noticed authorized debits orders that went off my account on the 18/03/2011 and on the 30/03/2011, when I enquire with the bank (Fnb) they told me it was vodacom. I have to call them and find out what was that for.

I called vodacom so many times, maybe a day I used to call more than 4 times not they keep on putting me through from one department to another. No body is useful to resolve my query. After a very long time, vodacom told me that they debited my account wrongly because there was an indian guy who took a contract phone with elite mobile, and he gave them a wrong account number. Because I could get any help via the vodacom contact centre because I used to call - provide them with the reference number they've given me but most of the agents used to tell me that the reference number does not exist, and when I gave them my cellphone number, they tell me that no complaint was logged and they cannot help me without the correct ref number, I decided to send an email to the customer care. And my complaint was escallated to accounts department. I have been communicating with a lady by the name of zanele ngwevela. Zanele send me an email on the 12/04/2010 saying I will receive my refund within 12 working days, even today I haven't received anything. When trying to send follow-up emails she is not replying.

I have sent a lot of follow-up emails since this complaint has been logged. I have logged the complaint on the 29/03/2011 but even today it has never been resolved.

The reference number they gave me was s2-d5p3q-q5eou

In the past 2-3 months I have been struggling with Vodacom 3G services, connections is always disconnected and even when the connection is active sometimes there's no data (no internet surfing possible) until manually reconnecting again (manually disconenct and connect). After reconnecting, surfing is again possible but only for a few minutes then no data is possible again. And as said, connection also disconnects by itself. This problem is all through the day, even using the service at night (off peak) the problem exists.

Before this, I have been using the same modem/aircard dongle at the same place/location and it was better. Now, it seems that Vodacom coverage has shrunk and even worse, the data throughput is unstable in connected mode.

The solution seems to be manually setting the modem/aircard to GSM and then the problem seems to disappear. I have done this many times when I need to urgently send an email while 3G connection is not possible but staying in GSM is just too slow. I feel cheated when using GSM because I am buying data bundle and the faster the connection the better for me since I am paying per data usage (Mb).

I have tried searching on the Vodacom website where I can submit this complain but it seems that there is none.

To Vodacom management, please fix your network! Don't wait until Cell C and MTN take you over...

To whom it may concern

I am very unhappy with vodacom as I am a new customer and feel that I have been treated unfairly. I took out the blackberry contract sometime last year. As I was leaving for thailand, I went to the vodacom shop in stellenbosch and asked them if I could give over the contract to my friend. They said yes and we did al the paperwork. The next month the monthly cost went off my fnb account again and I immediately went back to ask why?They told me that my friend's monthly income was not enough and that he could not take over the contract from me. Could they not have notified me? As I was not prepared that the monthly cost would go off my account, I did not have sufficient funds and ended up paying more than double the normal amount. I was very unhappy and asked someone to help me. The lady said that the only other way my friend could take over the contract was to telephonically change the banking details. Which I then did. I then left for thailand and my friend and I thought everything was fine. He emailed me last week saying that he was double charged and then completely cut off. So now neither of us is paying for the contract and I am getting bad credit. I feel that this is all vodacom's mistake and I dont understand how my friend cant just pay the monthly bill?Please help?I am sitting in thailand and cannot do much from ths side?I dont know who to talk to and who to get in touch with? Someone please help?
Kind regards
Evani taylor