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Vesta AT&T


unauthorized bank charge

Complaint Rating:  100 % with 12 votes
100% 12
Contact information:
United States
I have a pending charge on my checking account for $27.00. This charge was not authorized by me. If paid, I seek a refund of same. If being treated as an automatic charge on my account, I want it stopped now.
Complaint comments Comments (9) Complaint country United States Complaint category Unauthorized Charges


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N  5th of Jun, 2009 by    0 Votes
Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com
or call toll free 866 608 3007. A representative will be glad to assist.
N  22nd of Jun, 2010 by    0 Votes
$25.00 appear in my bank statement that i didn't Authorized it . I need more explanation about this charge.
N  4th of Sep, 2014 by    0 Votes
they r lieing when they r saying that the work to resole the matter they r all freakn idiots that will and do rip people off and im talking about vista att i have called the several times and they tell me all they can give me is the womens first name and the last 4 digits of her phone number im the holder of my card it was all done illigally stole and i aint got a right to know who this lady is so i can have something done to her they know though dont u vista
N  20th of Mar, 2015 by    0 Votes
They are definitely lying. They practice fraudulent activities which customers are being ripped off royally. They take out your money, deny you ever call for cancellation of service and then tell you they have a no refund policy. I believe this company conspires to legally rob people and get away with it. This is a highly despicable way to treat the public. I have read many, many complaints similar to mine. This company should be investigated for their fraudulent activities.
A  29th of Jul, 2015 by    +1 Votes
My friends credit card was used supposedly for my for 27 dollars for my phone number and I don't even have the money on my phone I want to no were the hell it went and why my number was used I'm not a thief nor am I going to be called one because some phone service is a top off and screwing everyone royally
N  13th of Mar, 2016 by    +1 Votes
I was charged $48.66 on my debit card that i did not authorize. I am demanding a refund of the amount because i did not authorize this payment. If this is an automatic payment I am requesting it to stop immediately
A  6th of May, 2016 by    +1 Votes
To follow is my letter to the CEO of AT&T
Dear Mr. Stephenson,
Recently I learned that a company called Vesta was charging my credit card account $40.75 every month for the last six months. When I called Vesta, they told me they were billing me on behalf of the AT&T Go Phone. In October, 2015 I purchased a Go Phone, but canceled the order the next day because the phone would not fit my daughter's needs. When I went into the AT&T store, here in Savannah, they lined me up with new cell service that was more suited for both mine and my daughter's needs. At that time, the sales associate - Justin Briggs - said he would cancel the Go Phone. I never signed or agreed to anything that would allow AT&T/Vesta to charge my credit card. When I asked Vesta to produce the documents authorizing these charges, they told me I would have to provide them with a court order. When someone from your office contacted me on this matter, he told me this was out of the hands of AT&T and I would have to deal with Vesta. I think this is a neat little game you all have going - where you give Vesta your customer's credit card information - without your customer's knowledge or permission - then wait for the proceeds to come back to AT&T. It would appear that AT&T and Vesta, being partners in crime, are making a lot of dishonest money off of your unsuspecting customers. I have requested all of my financial institutions to BLOCK Vesta and AT&T from charges to any of my accounts. Additionally, I have gone to every web site I can and advised all of your poor unsuspecting customers to do the same. This is stealing and it is sad that AT&T has sunken so low. For the last 25 years I have had cell service with AT&T. I have been a loyal customer, and always paid my bills in full and on time. The money you could have made off of me as a continued customer, verses the money that you have stolen, is sizable. This would seem like a bad business decision to me, but you are the one running the company
N  6th of Mar, 2017 by    0 Votes
You are some seriously sad ### people!!! I am a young widow raising four small children on a tight budget, I just recently got 47 dollars taken from my account from Vesta, I had to look you up because I have NEVER heard of you, I have NEVER had a go phone, and I have NEVER had service with AT&T. When calling to resolve this matter I found it quite humorous that on your menu #1 was for people calling about a charge on their card that they did not authorize, you have to have a lot of people calling with that problem to make it top priority. I am getting the run around about getting my money back and I find it sicKENING and immoral.
N  3rd of Jun, 2017 by    0 Votes
I got a charge of $27.43 on my debit card for air time bought in 4/17 for a go phone I have never had. When the bank requested backup documentation it stated that authorization was given in 9/13, nothing else. None of it makes any sense as there has never been a bill or charge all these years. I have the same address and phone number for decades and paid my bills by check. This scam is making millions of continuous unauthorized charges. Why can't a fraud protection from the government step in???

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