Verizon
Reviews and Complaints

I have tried for 2 months and at least a dozen calls to Verizon to get them to cancel the "additional" webspace I purchased. Each month they promise it's handled and nothing happens. No refund but the charge stays. It's amazing how easy it is to add the additional webspace but impossible to get it removed. To date it still isn't removed and their "on-line" idiots keep sending me to billing who sends me to Customer service who sends me to tech support who sends me to billing who sends me to CS and on and on. I really hate Verizon.

We have the family plan with Verizon Wireless. We bought two phones in June 08. One phone we paid full price. Then without my knowledge, Verizon credited our account $50 and said you get $50 credited to your account for this phone and extend your contract for one more year. I didn't agree to this. Then my daughter has had problems sending and receiving text messages with this phone, it's a Motorola, every since she has had it.They said 'Oh, the software needs updated'. The phone was only three months old, why didn't they put updated software in it to begin with? So the IT guy said we've done this and your phone is good to go. Guess what, we're still having problems. Then today, I find out from another customer service rep at Verizon, they really didn't update the software because it has to be taken in to a store location to have that done. She admitted the IT guy lied. On our other daughters cell phone, the second phone, it's a razor and it was purchased in June also. The screen is blank and cannot she if she has a text, voicemail or who is calling. These phones are only three months old so we shouldn't be having software issues or any other problems. Neither of these phones have been dropped or ever gotten wet. It is manufacture problems is what Verizon told me. So since Verizon is selling these phones why do they not have to be held accountable and make good for the junk phones the consumer's are receiving. Not to mention paying good money for? Instead they blame the manufacture but that doesn't help us any whom is holding the junk phones Verizon is selling to people. Just an idea: could Verizon be doing this so that customers will upgrade then have to sign a extended contract? I have been dealing with these issues and trying to get these phones replaced but Verizon wants to replace them with refurbished phones. I wonder where & why they have so many refurbished phones? I paid for a new phone not a used phone that obviously didn't work either or else it wouldn't be refurbished.

Example message below. Since Saturday, email msgs to about six or so friends of mine--ALL of whom are Verizon clients--have resulted in multiple (over a hundred is 24 hours) and continuing Delivery Status Notifications. (Similar msgs to other friends do not generate delivery problems or notices.) Note that the subject is not listed. If Verizon cannot clear up this backlog soon, I'll have to take this problem to Federal authorities. Russ Breighner [protected]@comcast.com

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients is still underway after 34.3 hour(s):

* [protected]@verizon.net

Will keep trying and contact you if the message can't be delivered permanently.

Reporting-MTA: dns; QMTA03.westchester.pa.mail.comcast.net [76.96.62.32]
Received-From-MTA: dns; OMTA13.westchester.pa.mail.comcast.net [76.96.62.52]
Arrival-Date: Sat, 06 Dec 2008 12:25:40 +0000

Final-recipient: rfc822; [protected]@verizon.net
Action: delayed
Status: 4.1.1
Last-attempt-Date: Sun, 07 Dec 2008 22:46:16 +0000

This store has the worst customer service! you have to wait forever then you get the privilege of dealing with rude clerks in the tech support area. I took a phone back 4 times to get it replaced. the # old grumpy male tech was going to exchange it out for another one and had started the process then rudely accused me of getting it wet. when he came back he claimed the phone had been wet and the warranty was voided and they couldn’t do anything. I don’t know what this jerk and miles the manager did to the phone but obvisously it was exchangable at the tech desk. miles said he would do me a favor and offer me another phone at a 1yr price, hahaha. I called the vzw 800 number and spoke with a supervisor who valued my business and offered to replace the phone free of charge or allow toward a different phone.

This store has an attitude problem, in today’s economy they should be greatful for us customers instead of prancing around like they are on top of the world. their world can crash tomorrow too like many retailers! miles the manager had a good time going around telling all the other mgrs and employees about me while I was on the call with the 800 number. they would look at me and talk, laugh, shake their heads, etc… the female mgr there needs and attitude check, she thinks she’s god’s gift to the world, she needs to look in the mirror before she leaves her home and loose some fat! with attitudes and service like these idiots hand out at this store I will laugh the day I drive by and see that store closed. these managers will be scratching their butts wondering why it closed! idiots!

I purshased a cell phone from verizon that I paid full retail for. it was over $300.00. it was guaranteed delivery for the 4th of december by 7 p. m. well 7 p. m. came and no cell phone.. so I called the 1 800 go fed ex number and explained that I never got my phone.. the response I got from the woman that could hardly speak english was that I phone was back at the station. when I asked y it wasnt delivered she said that the driver had too many packages to deal with.. lol to really make me more angry was her next stupid repsonse that I could go pick it up at the station.. I live almost 2 hours away and besides that it wasnt my repsonsiblility. so I called the station to talk to a manager and he alpologized to me and told me that he would send his driver out at 7 am earlier than normal to have my packaged deliverd first thing in the morning between 8 and 10 am.. well 10 a. m. came and no package... so I call back and there response this time that they would try to get to me sometime today and that if it looked like they couldnt make it I could meet them somewhere to pick it up.. I have never heard such crap in my life.. this is the worse service I have ever had... ppl should not use fed ex.. us ups.. they are more reliable.. I would have a better chance getting my package if they would have had a 4 year old bring it to me on a bicycle. this place should be shut down for their incompacy and their stupidy...

I ordered Verizon 3 MPS DSL. The mailer said 1st 6 months free and second 21.95 with year contract for new customers. I have written 11 e-mails, visited local office, and been on phone 12 times. I got two bills for 74.56 each. This was a mistake. i mailed copy of flier to them. When you call they give you to someone in Nigeria who barely speaks English and reads from a script. Ask a question and they say wait let me finish and they lose place and re-read script. You tell them problem and they say we do not handle that and transfer you to billing. If you get through as 9 out of ten times you get hung up on after 20 minutes, you reach sales where you explain problem after they pitch phones and TV. They then apologize and say they have to transfer you and you get disconnected.

Now being 2nd month and they threaten to turn off (They have cell phone number and cannot turn off as they are as dumb as they sound) I gave 1 more chance and they did same thing. Tomorrow i am going to Comcast who i should have never left and for leaving Verizon will get the 14-15MPS for 29.95 a month for 6 months. They have no tech support, anyone who can help you, or know which way is up. Since they have no SS number my credit will not be affected but what a pain. I am 6th person to go back to Comcast. verizon is a rip off. they have no specials and when you get wrong bill no one can help. Stay away.

FIOS lack of service is crazy. I called in to their service center and told them I wanted to make a complaint. I was told they did not have a complaint call center. I would have to send a "letter" them them via the US mail. I did send a 2 page letter to them, but never heard anything from them.

Their on-screen programing has to be set up by a idiot. It does not make since, it is hard to read and so slow that it is almost worth it to rent a movie than to try to watch their on-demand programming. The "favorite" feature hardly works. It adds channels that are not favorites and removes channels that are. You can re-program it and it still messes up.

We were told that the screen wouldn't ever freeze and it does. We were told that they wouldn't rearrange the channels and they have done so at least twice within 18 months. This last time they moved several HD channels to a new level that you have to pay for. Along with paying extra for the HD box you have to pay extra for some of the HD channels.

When the time comes we might just make a change to another service. They might be just as bad but I don't think that I need to spend my money on Fios anymore.

My verizon cable box and DVR locked up on several occasions over a few months- I would always call tech support and they would get me up and running remotely- no prob. The last time my box locked up Verizon had to send a tech out to fix the problem. The Tech confirmed the box was bad and in the process of breaking the box burned my HD port on my TV out. He stated it would be hard to get Verizon to pay but he had seen it happen before- the tech stated the box definitely burned my HD port out. The tech tested my TV and several boxes to confirm the original box and my HD port were bad.

The tech was correct- Verizon refused to pay to fix my tv and stated the tech never told me that the Verizon box burned my HD port out. Verizon said they had documentation from the tech that my tv's HD port didn't work and that the box when tested was fine.

The Verizon customer agent told me my tv burned the box out, that I would still get HD quality without use of the HD port- lye. I tried cancelling service 4 times and this particular retention specialist totally coerced me into staying. I can't believe verizon is so deceptive and minipulative. I just want my tv fixed so I can watch HD.

Im embarrassed that I let verizon keep me as a customer- they are very sorry and will say anything to keep the business.

I was told many lies about service packages for internet, tv and phone and spent over 7 hrs of my life in the verizon phone que. Verizon sucks- I don't understand why they cant just be honest. Don't they realize that treating people right will only prosper the Verizon company.

Ok, I have had verizon fios for a while now. not one complaint. until a few months ago that is. I hate fios. everytime I open a browser it says "cannot find page" or "error" and I just want to catch up with old friends or watch youtube or god forbid *gasp* I have homework. I have to click refresh 1042823 times before it actually works. I hate hate hate verizon fios. so all those fios people out there, you fail.

We have consistently been over billed, charged for text messages that were already included in our service and charged different rates for the exact same taxes and fees for each phone. Repeated attempts to resolve and contact Alltel have resulted in them telling us 'someone would get back to us' about why the taxes and fees were always inconsistent and over.

We were told it must be 'your phones' when we pointed out multiple discrepancies and billing for text messaging that was covered under our plan - and issued a credit for that month. But if we don't watch each month the do it all again and only resolve a small percentage of issues after HOURS of phone calls. Nothing we do resolves this problem.

We would be very happy to join ANY class action lawsuit against alltel regarding improper charges and over billing.

I recently had Fios installed in my appartment. They were six hours late. The actual Fios product is good. However, customer service is a nightmare. I have spent a total of 6 hours trying to get over $25o worth of international phone calls reversed on my statement. Verizon says these were operator assisted calls but they the "high tolls" department blocked my access to international phone calls for security reasons. There were no security issues. It seems verizon does this often. They block your long distance temporarily forcing you to contact the operator for help. This then become an operator assisted call and they charge you $2.00 a minute. When you call to try to resolve the dispute, collections does not know how to resolve it and they've dropped me four times forcing me to call back again and again. If you have Time warner or RCN - it might be worth dealing with a product that may not have all the bells and whistles but has better support.

On June 16th, I could not get onto my internet. When I called Verizon tech support, they couldn't see why I was unable to get on. I was told by a Verizon worker later that a code they saw at the office showed there was a problem and they would send someone the following week at no charge to me. That week, I called and was told there was no appointment and that I would be billed if someone came. So I was forced to go to another carrier for internet. The Verizon Co. said that I asked to cancel my service. I explained that they needed to show my service as being canceled because of non function. I have been billed and billed since then. I feel that some government agency needs to help people who become victims of outrageous billing and bogus charges to the customer. I went to the Attorney General and waited 6-8 weeks to hear that Verizon didn't respond and that I could go to small claims court. I don't know that I can do that . I'm on a very small income. Is there anyone or anything that can be done about these unethical billing practices. Bottom line, I did not cancel my contract. Verizon refused to help me without getting more money.

a question and comment regarding Verizon FIOS (Internet only)
first year $29.99
second year $39.99
third year $47.99

can you afford this rate of price increases?
how does this rate of price increases compare to the rate of inflation?

suggestion do not order all services from the same provider or you will likely meet the same fate as a single choice consumer, rates rising fast and furious?

About a month after we enrolled in a flat fee account for both local and long distance with our local telephone service provider - not verizon - we received a bill for almost $100.00 for verizon long distance. Upon investigation, we learned that our service had been switched by verizon about a week after we enrolled in the local plan. - not only that, we'd been placed on their most expensive plan.

To whom it may concern

My name is Geanina Matara this is my second complained letter and I am very disappointed that nobody is taking any actions when customers complain. It makes me think twice about your services. What is a shame, your product is great but you have the worst customer service department for your services comparing to all other carriers.
My first letter of complain which was dated 11/4/08 was sent by fax to number
[protected] and by mail on 11/5/08 along with the $351.52 bill slip that I was supposed to pay. As of today 11/8/08 nobody has called me. Now I have another issue. I am trying to install phone service for my house because I am getting security system on Monday 11/10/08. A technician supposed to come to my house on 11/7/08 between 8am and 12pm. My husband had to take off from work to make sure somebody is home for the technician. At 11am, I started calling Verizon because the technician was not at my house. I was getting the run around from 11am until 1:05pm when I finally spoke to Stephanie. She was a very nice CS representative. People like her make your customers stay with Verizon. You probably lost a lot of customers because you have the worst CS representatives. When I spoke to Stephanie, she assured me that you technician would come since he was stuck on another job. I was telling her that I understand but I was expecting at least a courtesy call to let me know that the technician is running late. As of 5pm, no technician. After waiting ALL day for your technician we decided to leave the house at 5pm since the second appointment was from 12pm-5pm. At 5:10pm, I had a message that the technician was stuck in traffic. I called again this morning 11/8/08 at 9:00am. Again, I was getting the run around. Finally, at 9:45am I spoke to Shantae Verizon ID# Z067753 and she was great. She assured me that your technician would come tomorrow 11/9/08. We should wait and see that happen.
I am very, very, disappointed. Before I recommend your services I will make sure that I tell people what happen to me.
I sure hope I will not get charge the $40.00 installation fee since the job was not done when it was scheduled. I also hope that soon somebody will call me (a manager) to resolve my issues. I work with customers and this will never happen.
I can be reached at [protected].

Sincerely,
Geanina Matara

I was harrassed daily, by Verizon Northwest to change from my Verizon DSL to FiOs Internet and FiOs TV. I finally did. They promised I could continue to have one bill for my Wireless, Internet and TV. After I signed up and had everything installed they split up the bills between the wireless(CellPhone) and then one for FiOS TV and Internet. After a month or so they started harrassing me about not having a home phone where they could charge me for service I didn't use and add all kinds of extra fees and taxes onto. I said no, I didn't need a home phone. After 6 months of receiving a bill every month for both TV and Internet they shut off my internet service. When I called them they said that because I didn't have a home phone with them, that they didn't know how to send me a bill because it has to be tied to a home phone. They said that if I signed up for their home phone service, they could turn it back on for an additional installation fee to restart the Internet. It's odd because they are still sending me a bill monthly for the FiOS TV service, which came on the same bill, without having a home phone number. They did give me another option. If I didn't want to get the home phone, I would have to pay on an interest bearing credit card, but automatic bill payment on a debit/checking account would not be allowed, unless I was willing to pay for a whole year at a time. The problem I have now is that besides Verizon the only service provider for high speed internet in my area is Comcast. Not much of a choice.