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Verizon Communications / customer service

1 United States Review updated:

I purchased a Samsung Galaxy note for my wife as a gift it cost 1299.00 I also purchased the most expensive insurance the plan would allow for the device . My wife is having technical issues because of the devices S pen . We have only had the device for 8 days, So when she called Verizon customer service they told her since we haven't had the device for 14 days that they would notate our account and to take it to the nearest store and they would replace it. So my wife called the Library Mo. store and talked to someone named Nakita who answered the just answered the phone by saying hello, my wife was like is this Verizon she replied umha, my wife explained to her what was going on she put us on hold and got back on the phone and told her she didn't know who she talked to but they weren't going to help us and wouldn't even look up our account, she was very rude to a customer that spends more a month on their Version bill then they do their car payment . So I called back and talked to someone named Shawn who wasn't any different, wouldn't listen to anything I had to say are even look up my account . I then called back customer service and told them what the Liberty store said and how we got treated, they seen the notation in our account and called Liberty themselves, they got back on the phone with us and told us sorry but they can't make a store coroperate with us and that they would try to find a store that would honor thier 14 day return policy, they got back on the phone and said sorry there was nothing they could do and now we were stuck with a device that is not fully functional even though we only had it for 8 days and have insurance on it. What kind of business practice is this, I thought Verizon was a reputable company or else I would have never made a $1299.00 purchase with them, I am totally floored over the fact that I'm being treated like this, I have over 4 device and plans for the whole family . PLEASE take my advice and think twice before using this company, if I can save one person from getting ripped off like I did then this review was worth it, I'm 48 years old and this is the first one I ever had to write

Sep 26, 2018
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  • 9w
      26th of Sep, 2018

    seems you got the not our problem don't bother us runaround
    would ask what the insurance actually does and covers?
    do believe they have a return policy and would either get it replaced ( seems would be possible with the insurance no doubt) and or a refund and go with another phone
    could also file a complaint with the better business bureau

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