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Verizon Broadband Internet Service / terrible service!

1 United States Review updated:

At the end of September, my wife and I had Verizon broadband installed. Since then we have had many recurrences of the same two problems: not being able to connect to broadband and being dropped once the connection was made. We called Verizon's technical support several times, but each time the problems reoccurred. We have not even contacted Verizon about the the most recent occurrences as we have no confidence they can do anything. At one point, the tech support person did state that we might need to have a technician come and look at our setup but there was never any follow up to this. We chose Verizon because it was recommended by several people we know. It has been a frustrating and expensive experience as we have to retain our dial up service for those times when we cannot connect using broadband.

Carl Austin
Utica, New York

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Comments

  • Sp
      2nd of Aug, 2008
    0 Votes

    Verizon Wireless Broadband Service is about as useful as a broken foot and as reliable as a politician. The amount of money they charge for a service that falls well short of their advertisements is highway robbery and they are, to many of their subscribers, in breach of contract. Verizon has no legal right to charge early termination fees for a service they do not adiquately provide. Since they themselves know they are not providing the quality of service that they advertise they should waive all cancellation fees for dissatisfied customers.

    How about it Verizon? Will you do the right thing for once or will you continue to rip off your customers?

  • Gr
      11th of Apr, 2011
    0 Votes

    My Verizon MiFi gets 0.2 Mbit upload / download for $60 per month. They were very cooperative about sending their van by our house to check but all they could say is "we confirmed that the performance has dropped - even though we are 8 miles from the tower, this was attributed to many new customers competing for cell usage in evening hours". I have tried multiple locations for the MiFi placing it high with a reflector toward the cell tower - still get 0.2 Mbit at best in the evening hours. Early morning hours gets better.

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