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1.6 103 Reviews

Valero Complaints Summary

15 Resolved
88 Unresolved
Our verdict: With Valero's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Valero reviews & complaints 103

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S
4:30 pm EDT

Valero customer service

I walked into the gas station don't get greeted ask to put gas for my car and request 40$ back and the last insisted to give me my money she started cussing at me saying I'm a [censor] becasuse I told her the service she provided me was bad with attitude I came in with a good attitude then you made me upset because I ask you for something simple it's your job to provide what a customer needs not cus and treat them like [censor] acting like she owned the store then she was throwing her fist in the air like she was gonna fight me she was a white lady blonde hair tattoos and fat if you don't like your job then find another job I hate miserable people like that why do they get hired in the first place she needs to get fired asap

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A
3:39 pm EDT

Valero poor service

The Valero store at 14060 Homestead in Houston is poorly maintained, charges market gas prices, has filthy restrooms, and has poor customer service. I paid for gas and requested a paper towel to clean the gas off my car and was repeatedly refused any service. No windshield wipers, no paper towels, broken or unreadable gas pump screens; just an embarrassing business run my folks who don't care.
Does Valero care?

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6:41 pm EDT

Valero customer service store number 2166

Customer service store number 2166

Terrible service! I walked in with my service dog for only $10 gas and not only did the guy clerk refuse me service (even after the lady in front of me held my service dog outside for me), and he also was yelling at me and called me a white [censor]. A lady who was just coming on shift checked me out for $10 gas but for some reason at the pump I only got 8.70?!? The lady might've gotten my amount wrong and money wrong but at least when I asked who the manager was in the guy clerk told me he was the manager she told me the truth that the manager would be returning in the morning. Not only did this rude man miss treat me but he posed as the stores manager? Many customers approached me outside while I was pumping gas and told me that they will no longer be using that Valero any longer just on based on the treatment I received from that gas station clerk. I prefer Valero over most other gas stations but I will be using Texico by my house instead of Valero due to the poor customer service from the employees at this particular store. I'm very sad that people still believe that they can speak to women this was a grown man yelling and cursing at me for having a service dog. The only reason why he refused me service was to discriminate against a white woman.

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11:45 am EDT
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Valero false advertising

There is a Valero station on the west side of Date Palm, just south of the 10 Freeway and Vista Chino. It is a very short distance away from an Arco station, just north of it, on the east side of Date Palm. Just south of the Valero station, on the opposite side of Date Palm, is a full-sized billboard, which advertises the lowest gas price around. In fact, the price of regular gasoline at the Valero station has, for some time, been approximately 10 cents per gallon higher than at the Arco station. The Valero station has the right to price its product at any price it chooses, but, to advertise the lowest prices around and then charge a rather large premium to its nearest competitor is false advertising -- possibly, fraud. This Valero station may (I do NOT know) be a franchise operator, as distinct from company-owned.
I do NOT want a response that suggests that the company (Valero) is not responsible for independent owner/operators. The fact is that the Valero name is on the billboard, very big and quite bold. Valero owns this problem, like it or not.

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11:28 am EDT
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Valero an extremely rude employee

Yesterday day approximately between 3pm and 5pm, I went to the Valero in Hot Springs, store #1781 and I briefly parked so I could use the restroom and an employee by the name of Jerry was extremely Rude and disrespectful and he was making himself intimidating and this makes me not want to use the location anymore, and also write on my blog about it

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E
E
Elsina Kilpartrick
, US
Jan 09, 2022 8:42 pm EST

EMPLOYEE VERY RUDR

L
L
Leon Martinez
, US
Aug 29, 2019 2:29 pm EDT

neither i nor my family will be using valeros again. very rude manager.

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M
6:41 pm EDT
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Valero complaining about the cashier at the valero gas station on 1610 fairgrounds drive in vallejo ca. 94589

I was trying to purchase a lottory ticket and as soon as the lady cashier named Eman saw that I'll be paying my purchase with quarters that she's not going to sell me any ticket. And she mention that she don't give a f••• if I complain on her to her manager ms. Isabel Sanchez. Now tell me, don't you gas think that is very wrong to do to turn a costumer down just because he is paying on cheap change?

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1:15 am EDT

Valero rude service.. every time

I always go to the valero on Hammerly and Gessner in Houston Texas.. only after hours because it's the only store open in my area. The cashier "Herb" is so rude he ID's me for my cigarettes every time, which I have no problem with at all but he always yells at me telling me he doesn't have them when I'm looking right at them then he throws them at me.. I've even seen him smash a guys hand in the window drawer, then call the cops on him... it's not only me, really why does he work there if he is so angry with his job and doesn't want to give the people what they have come to buy? I have complained in the store during the day, they just say he has alot allot of complaints but for some reason they will not fire him... why? Or why not move him to a different location.. he acts like my money is not good or I'm bothering him by coming there to buy what I need... who's going to do something about this guy by the name of "Herb "? I'm not the type to waste my time complaining about people.. but it's been over 6 months at least..

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M
3:04 pm EDT

Valero racially profiled and discriminated against!

I went to get gas on the corner of Bascom Ave and West San Carlos. I walked in and paid for gas and a pack of cigarettes. Upon completion of the transaction I asked if I could use the restroom outside. The employee stated "No". So as I was pumping gas the cashier came out and opens the restroom for a an older caucasian lady. I said to him what the hell is that. He shrugged me off.

I plan on spredding this message to the internet if I am not contacted by Valero.

I see Valero discriminates now against Hispanic males and I will continue to let people know until this is resolved.

I can be contacted via email at [protected]@gmail.com

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A
Anita Bawnghit
, US
May 15, 2017 3:40 pm EDT

Maybe he was being chivalrous

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H
3:18 pm EDT

Valero buying gas

This incident occurred today, 4/29 at the Valero station, 1185 S De Anza Blvd, San Jose, CA 95129 at about 10:30 AM.

Intending to fill up my car with gas, I walked into the shop to pay cash, handing the employee $40. He asked me which pump and I said I wasn't sure. I told him I was parked on the other side of Pump 2--and he said "Oh--Pump 1" at which point I walked back to my car to pump gas. I noticed that the pump stopped working after $15 had been pumped and was about to go back inside when the employee came out and said that there had been a mistake--he thought I had said Pump 3. He went over to the woman at Pump 3 and then he returned inside. I had no contact with this woman. The pump reverted to 00 and I started to pump, filling my car with $36 worth of gas after which I walked back to the shop expecting to get my $4 back. The employee then handed me a $1 bill. I asked about the other $3, naturally, and he reasoned that I had made a mistake with the pump number, and that the woman behind me had pumped $3 worth of gas that I actually paid for. I asked whether the woman (who by this time had driven off) offered to pay me $3 and the guy said she didn't have any cash. I asked him for the cash and he said he couldn't give it to me.
This might seem like a petty situation over a paltry amount of money, but as a regular customer at that station, I would have thought he would have done the honorable thing and given me $3 back. I will never go back to that gas station after being treated in this way.
I would like to be compensated and I would certainly like my $3 back. My contact information is below.

Sincerely,

Helena Cohen.
[protected]
[protected]@gmail.com

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6:31 pm EDT
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Valero store condition flooring being removed and covered

As I was walking into the store, I hit a rug that was covering tile that was being removed from the front entrance. In doing so my ankle hit the metal base on the door causing swelling blood and black and blue bruseing. Also My knee hit the busted tile under the rug causing a large abrasion.
I was told that the manager did not like yo take calls on Sunday and no one could help me. I was given het a number to call her myself and for the store the cashier was so rude she said we DO NOT call the store manager for any problems on Sundays. But she would call the police and I informed het my brother is a lawyer and I would have him contact het boss. Currently I can not walk on my left food fue to swelling, there is not one person in your store who even offer a hand to help me. They treated me like i was the problem. The cashier did remove the rug and show me the busted tile. I would like to speak to some one as soon as possible.

Thank you,

Winter Vaughn.
[protected] [protected]

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12:36 pm EST

Valero unauthorized credit card charges

Somehow the Valero Gas Station at 15603 7th st in Victorville CA. ran up
$437.91 in charges to my Wells Fargo credit card account within a one month
period. I have never bought gas at any Valero gas station and i have never used my credit card to buy gas anywhere.I always use my Debit card for gas.
This cannot be a SKIMMER because i have never used my CREDIT card to buy gas and my card has never been out of my possession.
Someone at this gas station had to run these charges using my credit card number without my card and i want him caught. I tried talking to the station manager but he would not check into this and he should be fired.

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Willbee
, US
Jan 06, 2019 5:10 pm EST

We too had a problem with a charge card. We never lost the card. Instead, someone just tried to use varied numbers and found that ours worked. You don't need to use the card or lose it to have this happen to you.

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R
9:33 am EST

Valero This company was interested in my credit report

I was a little bit confused, when the company DSRM National Bank made the inquiry about my credit report. I have no idea why they were interested in the report, because I heard about them for the first time. I am a little bit confused and puzzled, because I have no idea what this company is intending to do or planning. Maybe someone has the experience with them and can share some details about them.

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1:57 pm EST

Valero lotto ticket scam jefferson & 16 mile rd.

Stopped to purchase lotto tickets. Two female employees and one older man behind counter on Feb 13th. I handed her a lotto slip and also ask for one easy pick. She ran the slip and the man whispered to her to give me this one and handed her a lotto ticket. Good thing I heard him, she handed back my slip and the tickets. The easy pick was a month old ticket they tried to pass off. If I wouldn't have looked at what she handed me, I'd be out the ticket. When I ask why they were trying to give me a month old ticket they didn't know what to say other than that the guy shouldn't be working behind the counter anymore. The other gal was very rude and very defensive. She left in a white car. They knew they got caught in a scam.
Watch out at that gas station. Something fishy is going on.

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12:23 am EDT

Valero foul language

Foul language around women said the word pussy while women was making a purchase, one chashier that I don't see there everyday insulted me just the other day for no reason at all, had people that mentioned they were passing out wrong change which happend to me a couple times and thanks for you time hope you can find a solution to this .god bless.

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12:26 pm EDT

Valero declined checks

For the past nine years, each time I have attempted to cash a check through Telecheck, it was declined even though I knew on all occasions I had more than enough money in my bank accounts to cover the amounts of the checks. I keep calling and calling their toll-free number and am given different "excuses" for why it keeps happening. This company is UNSCRUPULOUS, AND SHOULD BE PUT OUT OF BUSINESS IMMEDIATELY.

A pissed Cyndi Rollins

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9:31 am EDT

Valero no admittance bathroom

The bathrooms at your franchise located at
18001 Franjo Rd. Plmetto Bay Florida. 33157
Are always broken.. No matter the day, week, or month the various cashiers always have the same response when asked for the Bathroom key, "oh I'm sorry burg the bathrooms just broke earlier today..
An obvious Lie.. They serve food at their little Cuban Cafe inside the station and all I want to do is wash my hands before I eat..
This is a shameful practice for your franchisee.
I'm submitting this complaint to your Coporate Office so that Corporate could rectify this unprofessional and possibly "illegal" practice..
I will be returning from time to time to see if the bathrooms are available to the patrons of this Valero franchise..

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4:46 pm EDT

Valero refusing to take used motor oil

I had taken my used motor oil to this Valero for correct disposal of used motor oil. The attendant inside was very rude and refused to give me his name. I told him it is NY state's law for a gas station service center to take in used motor oil. He told me to bring it home, throw it in the garbage or dump it in my backyard. I told him this is not the right way as it will cause pollution. I was at the gas station today on May 24th, 2015 at 2:35PM. I have pictures to prove it.

Thank you

SHELDON

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9:13 am EDT

Valero ryan barker (employee)

At my local gas station located in Albuquerque New Mexico on lomas blvd. Near Louisiana. I stopped to grab a drink and fuel up. As I got in line the clerk was having a discussion with a costumer ahead of me. Only after a small bag and some money was exchanged was I helped. The thing is, the clerk gave the money and received the bag. I didn't really think anything of it until I was asked with a whisper like tone, "do you blaze it". I replied to him that I did not. He made me feel really uncomfortable after we exchanged words. I waited for his coworker, Peter till he came out on a small smoke break to ask his name. After I filled my tank, Ryan came out with a definite underage female. Both proceeded awkwardly to
the back of the store. Point is, I believe drugs are being dealt at my location. Store number is 7600

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8:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Valero charging incorrect gas prices

Pulled into Gas station for gas, gave cashier $40 for gas, after I filled up I realized that I did not received the correct amount of gas. The sign states $3.09 a gallon for 87 regular, I paid $3.22 a gallon. The sign on the pump says $3.29 a gallon. I brought this to the attention of the cashier, he stated the owner had been tampering with the pumps and several customers had complained about prices. I showed him the photo I took and the price I paid and advised of the error, the cashier told me, " this is problem with you women, you don't listen, " I asked what did that have to do with charging the wrong amount? He called the owner and the owner refused to resolve the issue and advised me that the price were correct, even when I showed him the pump price, sign price and what i actually paid was incorrect.

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11:15 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Valero rude waitress

We stopped in several times...twice in one day during our travels. We liked the food but were turned off by a recent visit. Young waitress in red shirt, blue jeans, and a baseball cap couldn't have done a worse job. She only showed up to take order, didn't deliver order, noticed us trying to get her attention several times, finally had to get up and hunt her down for the check. Rather than being apologetic, she was extremely rude. She lost repeat customers - never again. I know this is not the Valero way.

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Idocare
Washington DC, US
Oct 15, 2013 1:09 pm EDT

WOW! What did the manager say when you told them?

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Phone number

+1 (800) 333-3560

Website

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Most discussed Valero complaints

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