UTI bank has issues me a Gold Plus card in the month of March.2007, during the application their officer told me that this is life time free card for me since I hold a salary/saving account in UTI bank and based on this I have applied a card.
But after recieving the first statment dated.09.04.2007, I have seen that htey have charges me for Joining Fees Rs.1000 and Anuual fees Rs.500 = Total 1500 for my card + Rs.1500 for add on card of my father = Total Rs. 3000/- they have charged me in statement, immediatly I have decided not to use the card and paid my first month outstanding expect joining and annual fees and given the request to cancell the card to 24 hrs service of UTI bank, and have also sent many mails for the same but not result came out from long 7month period, they have continued to send me the statement till date and have charged me for penaly fees and interest charges every month.
Not only that in the last month they have directly debited Rs.2733.61 to my UTI saving account without any information and confirmation with me and have also shown Rs.586 lein amount in my UTI account for recovery of card payment.
When I have contacted the bank branch manager asking him how they can allow anybody to debit in my account without any legal approval and confirmation from the account holder, he simply denied and told me that he is helpless and he can do anything on that, i have to contact only credit card division at customer service, I have given many cals and maild to customer services but everytime they told that they will do the needful and forward my request to concern department and they will call me.
But nobody gives call and have resolved my issues till now, still they are sending me the statments, they have debited Rs.2733.61 + Rs.586 in lein amount from my saving account.
Also due to the direct debit in my account without any information to me My one cheque got bounce back due to insufficient fund and i have been charges for Rs.700/- for cheque return for both banks for issued cheque.
Now I have given many request to them to refund back my amount of Rs.2733.61 + Rs.586.00 + Rs.700.00 = Rs.4019.61, but no action and feedback is given by them.
I have been charges for above amount without any fault, I have been never used this card from last 7months. I am putting lot of efforts and money by calling them and writing mails to them.
I request to help me to get the amount of Rs.4019.61 from UTI/ AXIS Bank and highlight this despute to consumer also. This is genuine case of fraud and i am looking to file a case to police station, because i can not give my hard earned money to them for such useless charges and service. I am also looking to claim the bank for this dispute and fraud for which they harass me by asking for payment again and again.
My Card No. [protected],
Name : Mahendrakumar Soni.
Add on Card. [protected],
Name : Radheshyam Soni - Father.
Address: 152, 1st Floor,
3rd Stage, 3rd Block,
4th Main Road, 2nd Cross,