State Bank of India [SBI]
India - 400021
DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Bldg 3, DLF Cyber City, Gurgaon – 122002, Haryana, India
SBI Card Mailing Address
SBI Card, P.O. Bag 28, GPO, New Delhi – 110001
Beware and record all happenings while making the settlements with SBI Credit cards, please don't agree to pay by cash by all means. Due to SBI poor services, i gave the intimation to close the card, but this was never done and no information from them, after few months i received a statement stating i need to pay 11,000/- for a transaction which i never made. On enquiring with sbi customer care i came to know that the card was not blocked and my account was not closed and this transaction had happened due to a theft in my home in which i had lost most valuables of me. as i was not in india at that time, i was unable to file an FIR at that time. On my return, when asked for the settlement amount for the transaction happened without my knowledge, they asked me to pay 20,725/-, then after 2-3 stages of negotiation, i agreed to pay 13615/- only tht transactional charges and its interest, excluding their expensive late payment charges for 6 months. I gave a cheque to them and when asked for the settlement letter, they promised it will be couried to my recorded communication address. But i seldom received any of such letter from SBI, when i tried to contact the SBI credit card officer, who himself claimed as manager to whom i have finalised the settlemnt was speaking as if he never knows me and my case. I then intimated this to [protected]@ge.sbi.com and other greviance nodal officers in chennai, for which i received no responses from any of those. Then later after 3 months i started receiving harashment calls from SBI collection department, To put a full stop to this issue i asked for the settlement amount for second time, this time also they told outstanding as 21,623/-. But They (Geetha(SBI-Timehouse, Rajaji road, parrys), Sunil (SBI-Timehouse, rajaji road, Parrys), said their bank is fair enough to offer an pre-approved amount of 11,000/- against the settlements, when i requested them to solve the issue legally, so that i could also get a chance to express the harshments and other things happened on behalf of SBI, then finally they asked for an settlement amount of 4,000/- for which i agreed , hoping to solve the problem. Then they asked me to come personally to SBI-Time house only with cash of 4,000/- and informed settlement letter will be given on spot of payment being made. I had a belief of them and went to Time house at 3PM for settling the issue, Geetha showed me the settlement letter in which Sunil, had signed in . then i gave the cash payment, she gave the settlement letter, when i was about to leave , she asked for the settlemnt letter saying she needs to take a photo copy for their evidences, i gave the letter back and she asked me to wait outside her cabin and told she will come in 5 mins. But even after 30 mins she never came, when i asked others, to my shock they told she already left the office at 5 PM. Then i refused to leave their center, and at 7 PM sunil(SBI-GE), came to meet me on my compulsion, he then promised me that this will be solved and i would receive the letter within 24 hrs of time. But this never happened and after that meeting, now today their same harashment calls continued after an sucessful year after that incident. I have all evidences, Including video recorded while sunil was talking to me and more than 30 emails i have written to [protected]@ge.sbi, have recorded their promise calls in my mobile, but of no use until and unless i initiate this issue legally, which will happen in shorted time. So beware of SBi while making your final settlements as most of collection agents are well trained culprits. Now today they told i have an outstanding of 21,635/-. I don't know how many times i have to make the settlement for SBI. Get the settlement letter first, mentioning the cheque number and always have the evidence of cheque cleared from your account.
Hi ..my dear friends
First of all we all must be very careful that "SBI" is no longer in the lines of credit card business. It has taken over or surrendered to the American banks like "GE" and "CITI BANK". They are using their crafty network to collect money and send rowdies to collect their dues. In the name of SBI thses banks are enxentign their tentacles every where.
As rightly pointed out by one of the credit card consumer forum president Rs 6000/- crores were earned by these credit card business only from Interest and service charges.
Further don't listen to them when they phone.
While, on record, banks refuse to admit that they’re aware that many recovery agents cross the line, off the record, spokespersons say using abusive language or threatening customers is the only option at times.
You please record those people vocie if oyu have a voice recorder. If you have digital camara taken those intrude your house or your any primises.
What you can do
If you’re harassed or intimidated on phone, tap the phone and get the local police to record a non-cognisable offence
In case of a physical assault, file a first information report
If the harassment continues and the police do not cooperate, approach a lower court and file a case under Section 190
The State and District Consumer Disputes Redressal Forum is also an option where consumers could file a case under the Consumer Protection Act, 1986, and ask for interim relief and compensation for mental harassment.
one of the recent vedict for credit card users view.......
THE State Consumer Disputes Redressal Commission, Chennai, has asked Standard Chartered Bank to pay Rs 20 lakh to a couple for deficiency of service. The bank has been given two months to pay the compensation to the complainants, Capt A. Ranganathan and his wife, Mrs Lakshmi Ranganathan.
In its order, the commission comprising Mr Justice A. Raman, President, and Mrs R. Vanaroja and Mr Pon Gunasekaran, members, said it found the claim of Rs 20 lakh as compensation by the complainants "quite reasonable considering the nature of insult and onslaught committed by the opposite party to the self-respect, dignity and honour of the complainants."
Action against recovery agents
If you are not a defaulter, and your bank, finance company, cell-phone operator is harassing you to extort money through recovery agents then follow these steps:
1) Note down the telephone number from where the call is originating.
2) Try to get the name of caller.
3) If he visits you personally, ask for his identity card of employment in the institution from which you have subscribed the services.
4) If he is not the employee of the institute, you have no liability to deal with him as you have no contract/agreement of service with him.
5) immediately complain in writing to the Senior Inspector of the police station in your locality informing the telephone number and the name of person.
6) Complain to the head of institution- like Chairman, Managing Director, CEO, etc. about the incident and their defective services.
7) Complain to the Banking Ombudsman, if it is a banking institution.
8) Complain to the Chairman, Reserve Bank of India, who is responsible for all the banks in India.
9) Enclose the copy of the police complaint when you complain to these officers.
10) Write to the media.
1) Recovery through agents is illegal.
2) Banks are not supposed to divulge your financial details and your address and telephone number to a third party.
3) Third party cannot represent your service provider for such crucial and sensitive information.
1) Do not give any money to recovery agents as you have no contract with them.
2) Give money to your service provider only against proper receipt.
3) If any recovery agent calls you to any place, don't go alone, take the police with you and get them arrested. Plain clothes policemen will accompany you if need arises. If there is any emergency, dial telephone number 100 and inform the police control room your location.
I, suman bala sharma, a sbi credit card holder, card no,4317,5750,2797,9344 after more two years of credit card issue, I have not got atm pin from the
Sbi card even after various complaints and request
suman bala sharma
Phone 011-[protected], 011-[protected]
Mobile no. +91-[protected]
Myself Mr.Jaykumar Chauhan holding SBI Credit Card since last 1-2 years.My Card No-[protected].The statement send by you people is always delayed & i am forced to pay the due date charges.The last statement recd. is on 15/11/07 & date mentioned on statement is 22/10/2007.The total due amount mentioned is Rs.593.52.
It is not possible for me to pay the excess amount wihout any fault.
Please look into it.Matter most urgent.
My Phone no is -020-[protected].
Thanks & Regards,
I was using a SBI Card for about 2 years. I applied for a Balance Transfer for Rs. 8000 to pay my outstanding amount on my HSBC Credit card. But these people sent me cheque favoring Standard Charted Bank with my HSBC Credit Card number. I donot hold Standard Charted Bank Credit Card. Immediately I called up SBI Customer care and clearly explained them the situation. They promised me to cancel the cheque and re-issue a new cheque with correct details. Since then I did not receive any communication from them.
A month later, I started receiving call from Customer Care saying that there is an outstanding amount to be paid on the credit card as the cheque issued to me was cleared, though the cheque is not submitted. I explained her the entire story. As usual she promised me that the amount will be reversed back. But not done. I nearly called more that dozen customer care executives and explained the problem. Everyone said that there is a fault from their side and soon the amount will be reversed. But no action was taken. I even escalated the issue to the head.[protected]@ge.com. Even they did not make proper communications and always sent the same mail. But the query is not answered.
This lasted for about 5-6 months and one day I was really frustrated and canceled the card and did not get any confirmation from the bank. I called them up and confirmed that the card is canceled. But calls from Customer Care regarding the payment did not stop till TODAY...
IF YOU OWN SBI CARD, PLEASE CANCEL IT IMMEDIATELY!!!
THEIR SERVICE IS REALLY WORST AND YOUR QUERIES WILL NEVER BE ANSWERED.
SBI Credit Card Victim.
I am fed up of the services of my credit card Bank named State Bank of India, neither they have a dependable help line nor they have any grivance forum or branch regarding the problems faced by their clients here at Allahabad. I have never recieved any monthly statement in time and whenever I try to talk to their customer service, they leave me locked for longer time, which also cost me dearer. The bank revise the charges in mid sessions without asking from their clients and poor clients have to face the precarious situation. There must be some control over these fallacies!
I am not able to login in the sbi credit card site.
Whenever I tried to login to this site for credit crad bill payment, I have to suffer a lot and I have to spend a lot of time and energy.
This is one of the biggest service provider in credit card field, in india, so this is not expected at all from their end.
I got the SBI Credit Card through some call center, she assured me that its a life time free credit card and there is no other charges until you use the card. I just believed her and accepted for Credit card. I received the card within a week. I kept the card safely in my cupboard, planning for some purchase later. From that time till now I never used it. Then I got a statement saying that I have to pay Rs.800, I tried calling the customer care but I am not able to reach them. Then I realized that SBI is in lack of technology, on customer care support, with bunch of unprofessional staff, like how people work in a government offices, sit in the office heat the bench and leave sharp at 6pm. There's no one there to follow-up. As I keep trying trying again. Next month I got a statement of Rs.1,703, I tried my level best to reach them but all those efforts have gone waste. Now I got a statement of Rs.2,096 with a threatening letter sent by a person called Ryali Bhardwaj who is from a Payment Assistance Unit. The message goes like this
" On reviewing your account, we realise that you have not made any clear payment against your SBI Card despite repeated requests made and reminders given to you over telephone, by letters and on personal visits made by our representatives." What a joker! I didn't receive any call from SBI or meet in person. What a Bluff Master!
As the letter goes "This is to reiterate that immediate payment by you against your SBI Card is necessary to regularise your card failing which, we shall be constrained to initiate all appropriate actions including legal action and/or contacting your employer (My Company Name where I work) in this regard. Please note that the above said action, if initiated by us shall be solely at your risk as to cost and consequences." I wish I could meet this person (Ryali Bhardwaj) he would realise what is the consequences for sending me such letters. After reading this letter I called the customer care and then they said I have no other choice then to pay this amount. Is this the way SBI deals with their customers. Persons like him should work as a peon in some government office.
I have been using this sbi credit care for almost a year now, I had an outstanding for rs18000/- on my card in the month of july2007, I recd a call from the collection agency for sbi to make the minimum amount due on the card, I offered collection agency to pay a sum of rs15000/- on the condition for the waiver on my balance amount leaving rs500/-as an outstanding, which they agreed on, all these months I was in the impression that I had got an waiver on my balance amount after my initial payment of rs15000/- to the bank, lately I came to know that waiver was not affected on my card and I still had an outstanding of rs4063/- bank has now taken up the issue and they are in the process from last 1 week to resolve.
I had made a purchase on my SBI credit card for which i had credited an excess of 200 to my credit accout. Since I cannot with draw the amount I decided to use the card in another merchant location and purchased mechandise for about Rs. 293. I then remitted a amount of Rs 200 to my crdit account and hence I had again made excess payment. I havent been getting the credit card statements (about which I ad already raised a complaint) for some time and thats why i have been making the excess payments.
Before my last payment(in July) I called up SBI credit card (sometime around 4- July-07) and asked them about my outstanding payment. They said that my payment date was 30 June 07. ButsinceI didnt get my statement they would consider this and wont charge me any late payment. and hence I paid Rs 00 to my bank account.
After making the payment I made a call to the guys and they asked me to call after some time since their server was down and so I called up after 1 week. This time I waited a long time on the call for them to get to my credit details, since I had already made a payment to them in excess I felt I need not ask them if there were any outstanding on my account.
The trouble started when I called up the credit card number day before yesterday (27 Oct -07) , they said I am required to make a late payment of 900 Rs because I had failed to pay on time in the month of June. Actually I had paid an excess of Rs 100 /- at that time but still they ask me to make the payment.
They dont even show the courtesy of sending the statements and now they expect me to know about my transaction details.
UTI bank has issues me a Gold Plus card in the month of March.2007, during the application their officer told me that this is life time free card for me since I hold a salary/saving account in UTI bank and based on this I have applied a card.
But after recieving the first statment dated.09.04.2007, I have seen that htey have charges me for Joining Fees Rs.1000 and Anuual fees Rs.500 = Total 1500 for my card + Rs.1500 for add on card of my father = Total Rs. 3000/- they have charged me in statement, immediatly I have decided not to use the card and paid my first month outstanding expect joining and annual fees and given the request to cancell the card to 24 hrs service of UTI bank, and have also sent many mails for the same but not result came out from long 7month period, they have continued to send me the statement till date and have charged me for penaly fees and interest charges every month.
Not only that in the last month they have directly debited Rs.2733.61 to my UTI saving account without any information and confirmation with me and have also shown Rs.586 lein amount in my UTI account for recovery of card payment.
When I have contacted the bank branch manager asking him how they can allow anybody to debit in my account without any legal approval and confirmation from the account holder, he simply denied and told me that he is helpless and he can do anything on that, i have to contact only credit card division at customer service, I have given many cals and maild to customer services but everytime they told that they will do the needful and forward my request to concern department and they will call me.
But nobody gives call and have resolved my issues till now, still they are sending me the statments, they have debited Rs.2733.61 + Rs.586 in lein amount from my saving account.
Also due to the direct debit in my account without any information to me My one cheque got bounce back due to insufficient fund and i have been charges for Rs.700/- for cheque return for both banks for issued cheque.
Now I have given many request to them to refund back my amount of Rs.2733.61 + Rs.586.00 + Rs.700.00 = Rs.4019.61, but no action and feedback is given by them.
I have been charges for above amount without any fault, I have been never used this card from last 7months. I am putting lot of efforts and money by calling them and writing mails to them.
I request to help me to get the amount of Rs.4019.61 from UTI/ AXIS Bank and highlight this despute to consumer also. This is genuine case of fraud and i am looking to file a case to police station, because i can not give my hard earned money to them for such useless charges and service. I am also looking to claim the bank for this dispute and fraud for which they harass me by asking for payment again and again.
My Card No. [protected],
Name : Mahendrakumar Soni.
Add on Card. [protected],
Name : Radheshyam Soni - Father.
Address: 152, 1st Floor,
3rd Stage, 3rd Block,
4th Main Road, 2nd Cross,
Dear Sir / Mam,
I have applied for 'SBI Credit Card'' approx 2-3 months ago.
My appl. form no is - " S [protected] "
After veryfication, Your Telephone Executive told me that my Credit Card will reach within 15 days. But upto now I didn't get the "Credit Card"
So please tell me what happened ? And if it is in process then tell me what is status of it.
Thanks & Regards :
Chandan Kr. Singh
(o) 022-[protected] Ext . 367
i am working in sbi since 1981 and using sbi card .last year due to some family problem i remain on leave from bank which results bank not paid my sallary. i have told the whole problem to the recovery agents mr.mahipal and his boss mr.arora they every month forced me to issue cheque for the minimum payment and they abused on the dishonour of these cheques and forced me to give cash. on my several requests they tried to make some loud shouting in front my residence andgive abuse to my daughter in my absence (which results my elder daughter goes in shock and depression due to these people nonsence talk). i requested them that i am a bank employee in the same institution dont say like this if you people are behaving a state bank emploee like this then what type of behavior you have with other bank's valuable coustomer. i regret the earlier cheques issued by me taken forcibly by these people are disonored because salary not paid by the bank. any how i have sufficient funds with the bank and nothing to worry about my credit card out standing. i request your goodself to immediately stop these persons to visit my residence .i request the bank to please dont give any data of their employees to any private agency as they are sharing it to many other agencies.
an early favourable action will be apriciated .
sbi mohali punjab
k no 406
phase 1 mohali
I responded to a promotion offer sent to me by SBI Credit card. I bought a Mobile phone - Motorola MPX220. First I was made to wait for several months for the product and then I received a damaged product. Evan After following up several times for a replacement, I have not succeeded. The phone nos, just does not work. It is still in the warranty period. It was delivered on 28 Nov. 2006.
I initially contacted SBI Cards-- through email. I was asked to write to [protected]@deals4all.net, EVEN AFTER I HAVE INFORMED THEM THAT I HAVE ALREADY CONTACTED THEM AND GOT NO RESPONSE.
The call centre people are not supposed to deal with such problems, we are informed that they will only inform concerned person. And I do not think any one is CONCERNED.
I contacted the person who delivered the product to me Compact International. They say they are the same deals4all at
Address: 246 Laxmi Plaza Laxmi Industrial Estate New Link Road Andheri West, Mumbai, Maharashtra, India
Zip/Postal Code: 400053
None of these nos. work. I have now a dozen phone nos. half of them are not working and some are engaged constantly. Finally one person responded(but I am never allowed to talk to him on phone), however for the last several months I have been trying to get a replacement. But I have not managed to get it. They have been sending me the same old mobile again and again, that too WITHOUT the charger. So I cannot even try it out to see whether they have sent me a repaired phone.
I bought this product considering that it is SBI's offer, I did not expect that a bank of high repute would have dealings with such unreliable people. Now I find that SBI is not bothered and the Compact International (or deals4all as they call themselves) is obviously taking the customer for a ride.
This whole this has cost me a lot of time and money, and I know deals4all is just waiting for me to get tired of writing to them and following up. But I think I will go on. I am of course worried about the money I have spent on the phone, I am also irritated by the fact that these people, SBI sends me promotion mailers with the same deals4all as partners thus allowing them to again take customers for a ride.
I'd taken a Home loan of rs 18.26 from SBI for a under construction Property. SBI paid rs 1,03000 to a builder as a part of the total payment. Ive opted for a PRE EMI strcutcture & Started paying RS 18741 as an EMI from day 1. Now after 5 months when ive paid ~93000 against Rs 1,43000(Rs 103000 Disbursed Amount & Rs 43900(Insurence Amount). I was shocked to Know that there is still a Rs 83000 pending on me, When i asked SBI regarding this Delta They said that there is another transaction of Rs 25338 happened few months back, However they are not able to give any detail/explanation for this Transaction.
So Now SBI is not only charging me for a wrong transaction but also a interest over this.
Hi, i never tried to use this online money transfer so first time i tried this online sbi and i had real bad...
I have Applied for an SBI Credit card for booking Railway tickets, so that can get discounts. But I could...
I Chaitanya charan Maity, was holding a SBI Card which at the time of making me their card holder, their agent told me that I will not have to pay any amount till I not use my card. But I am now getting calls from their payment collection cell that I have some due amount and they are sending bill statement each month. When I call their customer service they told that I have done some royal sundaram insurance, but I did not had any such talk with their agent and moreover I have never used their card once till I got it. Atlast I had torn the card into four pieces and put it in an envelope and dropped it in their drop box for cancellation. But I am still getting calls. I want to get rid of all this.
Hi, i would like to make a complaint against SBI ekta nagar branch bareilly (UP). There is an unknown...
I am a SBI credit card holder. Two months back I requested SBI credit card collection agent for a payment settlement of the card. The detail was given to me only after 2 months of my request. One fine weekend started with a harassment call from collection agents of the card and I was harassed by their team very badly. Inspite of the harassing calls they made to me, they called my sister’s house, mother’s house, my company security, my house owner & Couple of neighbors at my village and my friends. Inspite of threatening me, the collection agents threaten my relatives too. It continued for 2 – 3 days from Morning to evening. They used almost all the abusing words in Malayalam & English to my parents, relatives and even my company security. Now I am in a dreadful situation, that I lost my entire good image in the company & in my family circle.
The numbers from where I got the calls is mentioned below. So this unfortunate thing should not happen to any one else again. Please, be careful about the situations like this. The numbers from which I got threatened is.