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USaa Claims Adjuster New Mexico / mishandled claim

1 Albuquerque, NM, United States Review updated:

USAA claim #5925869 Insurance company letterhead stated that contractor payment was to be sent directly to contractor for payment in full. Unauthorized bank tranfer of funds was made into claimants bank without knowledge. Contractor demanded payment for services. Claimant said contractor would be paid direct by USAA.
Contractor accessed late fees, penalties and interest and placed an alleged lein against home through third party collection agency. Contractor was paid in full for services in the amount of 2, 148.86 minus all late payments, check # 6357 dated 11/24/09. Check was cashed by contractor on, or about 12/11/09.
Payment for services was made by Richard Homer, claims adjuster for payment to contractor. However instead of making payment directly to contractor as letter stated and signed by both claimant and contractor date April 22, 2008. Payment was made into claimant account via wire transfer, and without written knowedge.
Claimant continues getting phone calls, mailings from contractors collection agency, demanding payment of an additional 800.00 dollars.
I am the son in law of claimant, who is 87 years of age and a heart patient in New Mexico. I am requesting that USAA proceed with a formal investigation as to the USAA claims adjuster mishandlings and the business practices of the contractor that came recommended by USAA. I have already filed a complaint with the BBB against the contractor. Please resolve this matter, we have been with USAA for as long as there have been military veterans. Thank you for your attention to this matter, you can reach me through e-mail.
Brian Holdgrafer

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  • Dw
      14th of Jun, 2011
    0 Votes

    Brian, as a Public Insurance Adjuster, we often deal with situations like this. The key is effective communication, and sometimes its difficult to make that happen. I will be happy to answer your questions as a licensed New Mexico Independent Adjuster. call me 903-733-4664 or go to my website:

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