US Bank

RE: FIA Card Services
Case: RIC534956

On 9/21/2017, US Bank Garnishment Dept withdrew $14, 881.76 from my parent's checking account ending in 0209. We filed a Claim of Exemption, and proceeded to have our day in court. Judge Gary Tranbarger granted our Claim of Exemption on 12/01/2017.

At the advice of my attorney, I phoned the US Bank Garnishment Dept requesting a release of funds. That conversation with David took place on 12/06/2017. He advised me to fax a copy of the court decision which I did. Fax # [protected].

Having still not received a refund on 12/20/2017, I went to the local US Bank branch. I presented Tony with Certified copies of the Court Order Determining Claim of Exemption. At that time he emailed them to their Garnishment Dept. It is now 01/02/2018 and still the funds have not been released!

I'd like to know why they have chosen to ignore the Judge's order and refuse to refund the funds withdrawn from my parent account.?

Sincerely,
Patti Hale

I first applied for a HELOC in October 2017. I've been working with Abrion Libby out of the Cheyenne Meadows Branch in Colorado Springs. We were originally approved for $60, 000 line of credit that was later changed to $60, 000 line of credit with paying off a few obligations. We agreed to that and we were told later that the line of credit was reduced to $55, 000. We agreed again to that. We were in the branch ready to sign and we were told the limit was lowered to $40, 000 with additional obligations to be paid off. At no time were they able to jusitify a reduction in the line of credit or an increase in the obligations to be paid off. Since the start off the process we have paid off some of the initial obligations and acquired no additional debt.

I went an deposit my payroll check on 12/22/17 at a US bank ATM in Gardena, California at about 2:30 PM US bank refuse to release my funds as 12/26 alleging that today 12/26/17 is the next business day and the money will be processed today and be available tomorrow. I do not agree with this practice of delaying on porpoise, the release of my funds and regret that US bank has treated me like some sort of suspicious individual by withholding my funds. I am very disappointing and frustrated wit all this situation.

I called in with an issue about a check I deposited on a Friday 12/15/17 at a local branch, knowing that it may be Tuesday before I get the full amount released to me. Come Tuesday the funds were not available. I call the 1800 customer service number and a lady there wanted to continue to argue with me and wouldn't listen to my situation. I asked to be sent to her supv and she put the phone on mute for 15 minutes making me believe she was getting other help... I finally had to hang up and call back in, I got a supv that time and she was no help at all.. I think that US BANK should re evaluate how their employees are talking to customers and how they are treating them. I am also a new customer and this is how they treat new customers how are they still in business. So I went to my local branch, and I was treated with the utmost respect and they helped me solve my issue. ( I had to be late for work because I had to wait for a local branch to open to try and handle this in person.. (What good is a 1800 customer line if they arnt willing to help)

I am an disabled american veteran trying to work on bettering my credit. They take you money for what seems like months especially at christmas and tell you it wont be long. I am out of gas not gifts for my children and asking for food from pantries while they hold my money till card arrives with miscomunication letters etc. Telling me they need more info etc. No one has a clue what they are doing. Some organization and training they give to upper management. I am at the least impressed or happy. I now have to wait to get my 300$ back when I get the card if I get it and still wait 3 months or longer for a check. Merry Christmas What a crock I will have my money come as a check here on out and not deposit to banks for ripoffs. This should be illegal. Thanks for such a great holiday to end the year its so awesome knowing the government allows organizations to get by with this. God Bless and I pray I do not see Karma come back to you and yours.

I have been a USBank/Downey Savings Bank customer for 12-15 years. I have experienced fraudulent activity on my accounts in the past but issues were resolved promptly. However, this last fraud incident (Fraud Claim #FLC1715502) regarding one of my checking accounts has not been resolved since late August. Of the 3 accounts I have with USB, there was a fraudulent check cashed on my account ( # [protected])for $250.00. Once, I noticed the fraudulent check, I reported it to USB. It has been a back and forth with requests for forms (which has been frustrating but I understand) in addition to long periods to reach someone in the fraud department. I have submitted everything requested, and now... after 3-4months, I'm told my account has not been credited back because I have to file a police report that includes a narrative summary. I had to wait 2hrs at a police station to obtain a report, but only received a police report reference # as the full report with summary takes 10days and $35.00 to obtain. I am very upset that USB has made me wait this long and go through so many obstacles to credit back my account. Now, I am forced, on top of time waiting for a credit back to my account, that I now have to pay $35.00 to obtain this report so USBank can determine if it is going to credit back (my money) to my account. This was an error on USBank's side -not mine. Why am I being subjected to wait this long, obtain all this info, when it is clear that is not my signature on check -USBank has my signature card on file.

On November 14, 2017 my wife and I were on the line to discuss our over due account balance. We spoke to Janet who used as an identifier 314/216-4247. She called me and asked that I have my wife call her, as the account was in my wife' name, to give Janet permission to speak with me about the account. Janet put my wife on the line, who had already given Janet the permission to discuss the account with me, and I was patched into the call. As my wife was at work and I was home for the day, I asked that my wife be able to leave the call as permission was already given.
The first thing Janet did was to say my wife had to be on the call to answer questions. I asked if that wasn't the reason for her to get my wife's permission to allow Janet to speak with me. From this point on, with my wife on the call, Janet essentially ignored me, rudely so.
ISSUE #1 - Janet preceded to speak with my wife and ignored my spoken comments. If a question was asked, there was a silence on Janet's end until my wife parroted my response. This went on throughout the entire conversation. Along the way, my wife and I questioned why my wife had to remain on the call since permission was given. To Janet's behavior I attribute one of two reasons: She was inexperienced in her job and did not act in accordance with the permission given for me to speak with her about the account; or she was just being rude and a pain for her own reasons.
ISSUE #2 - My wife is not as experienced in the matters being discussed. Since I have a been understanding of the involved business, I responded to the questions. Again, knowing permission had been given for Janet to speak with me. Janet repeatedly (many times) made the comment she HAD to hear the response from my wife. She was just not true. She started to get rude and I ceased to speak, staying on the line to listen.
Her conduct and behavior were unprofessional, rude and actually outside the perimeters of US Bank rules to speak with a person, other than the account holder, when permission to speak about the account with the card holder. If I could, I would have filed a complaint with US Bank directly.
Thank you,
Steve Myrick
[protected]@att.net
408/981-4368 (cell)

I just called in to find out my balance information from 10/15 because a merchant has been having issues processing my card. The customer service personel seemed to have lost her patience with me and at the end of the call stated "Oh my God" just before I am about to hang up. I am offended as I do not believe I was a difficult call. I have plenty of experience with QA in call centers and know this is unacceptable. My name is Natalie Flores and the call was between 8:45-9:00 am PST. Please bring this to the agent's attention so she does not make such mistake again.

When I first opened my checking account they asked if I wanted to sign up for overdraft protection and I said no so throughout the year when bills time to get paid they couldn't get paid because I didn't have overdraft protection but come the end of October I looked on my statement and see I had overdraft which I knew I didn't sign up for it when I called about it they said well that's something that comes when you open an account but it didn't because we said we didn't want to sign up for it so there shouldn't have been away for a bill to get paid if I didn't have no money in my account and for me to have an overdraft twice. I did not sign up for overdraft and my mother is on the count with me and she also new they offered us overdraft protection and we declined

hello there, I am R.Parthipan from Sri lanka, I am an individual and I have recently sold my product to a nigerian named karherine alina based on the confirmation from your bank. on which i have got an email stating that, its all set to pay me lkr 30000.00 to my local bank account and i have to only provide the proof of shipment before they transfer the amount to my account. based on that i have already shipped and provided the proof on last 23rd October. And i have got an other email stating that my shipment details been verified and it may take 72 hours for them to verify and once done they will transfer the amount to me as agreed. however its been about a week and half ever since they told that. i have not received any payment or anything till date. however when I contacted them and asked about it they are saying that they have problems sending me lkr30000.00 due to its comparely small figure and they are capable of transferring only lkr 100000 or higer. So now instead of paying me the amount they agreed at first place they asking me to send another lkr70000 to the nigerian buyer to transfer my lkr30000. anyhow i am not in a position to spend another lkr70000 or anything to anybody body by any meaning because i have come to an agreement and i have already done my part perfectly and it's absolutely make nosense for me to doing or taking any risk further to what i have agreed and done. so i kindly asking you to looking into this matter seriously and provide an immediate solution to pay my lkr30000. i here by attach the usbank and other details: USBANK, 209, la salle street, Chicago. officer incharge:james beckwith, account holder: ketherine alina, account no: US32USB31875287754721,

I made a deposit at an ATM. It took my card and the money but didn't credit my account. Apparently, the ATM balanced which leads me to believe I will never get that money credited to my account. I deposited it to pay several bill. I have $70 left until I get paid. I needed that money. I am not getting any help or understanding. I have had that account for 12 years. I would think US Bank could help a long time customer.

My name is Angela Scanlon, I live in Tucson, AZ and I have Multiple Sclerosis.
I was awarded Social Security in 2016 and backpay of $40, 000 which was mailed to a wrong address and then was cashed by a thief that had no access or authority to cash my check. I filed a police report, called US Bank Fraud line and they refused to help me since the person that stole my check which is in my name only, opened a bank account with US Bank with me as a NON Signor and her as only access. She would have to open an account with my name since its the only name on it. I filed a report with Senator Flakes office and they contacted Social Security which directed me right back to US Bank since they cashed the check without proper approval. She never should of been able to cash a $40, 000.00 check that is NOT in her name.
I am going to the media, online, every platform I can until my money is rightfully returned to me. I am the and I am treated as the accuser. This is downright ILLEGAL and UNJUST. Someone will help me one way or another.

My account was closed because I was overdrawn and I had no notice. I was waiting for my only income to be direct deposited (my social security). When it did not show up in my account, I called the bank and they said they had closed my account on the 10/25/2017 and they were going to hold my social security deposit until 11/10/17. I have serious medical problems and no food, while they sit on my money, it hardly seems legal to hold someone's social security. I am just beside my self. They will not release my funds.

My brother and I bank at the same US BANK branch. He has temporarily moved away until the end of the year. I work for him. When we heard about Zelle we were overjoyed. Everyone at the bank said yes you will receive the money very quick, but always the same day. That never happened. And NO ONE could figure out why, though they guessed many times, which makes matters worse. Yesterday someone said they found out why and it was because my brother, on his end, didn't put in his date of birth, which didn't quite sound right. And again they guessed wrong. Now to let you know, Zelle, their 3rd party vendor is of NO help. As of this moment, I have not received money my from my brother which he sent Oct 20th at 3:10 PST.

Hello ive had a problem with o e of the operator saless im not sure how her ne is spelled but her id number that she gave me was u cmmore1 i called because my card was charged 15 dollars extra after i transfer money from my savings i told her that i wasn't told anything about the 6 times transfer or whatever it is i ask her was it away that the 15 dollars could waved and she said no and as i was asking her other questions she was over talking me like she wasn't trying to hear what i had to say she was very rude with the tone i her voice but how are you going to be rude when im asking you about my money

I am doing a refinance on my home and I told Lauren treat A month ago that I was going with a different lender She still continued On as if I never said anything to her and I have it in text message ...Now the lender I am getting my refi through needs them to release the FHA case number which I asked them to do over a week ago ...she no longer returns my calls answers my calls returns emails or anything that is very unprofessional I feel if she is acting in vengeance ...My FHA case number still has not been released

Stopped at US Bank on Harrison Ave. in Cincinnati, Ohio this morning at the drive thru window. One car was in front of me which when I pulled in and had already sent transaction, waited 4 minutes. I pulled up sent my simple transaction and waited an additional 9 minutes. I asked for complaint form and was asked what was wrong, I said I was unhappy about the wait, I was told they only had 2 workers, I explained that was not my problem, if you offer a service you need to man it. I did notice they had time to talk with each other while I was waiting. This has happened to me at this branch before, very poor customer service.

My name is Osiris Everheart and I am a resident of the city of Phoenix and a first-time homebuyer working with the Open Doors Homeownership Program at the city of Phoenix. I have already had two bad experiences working the mortgage loan officers at U.S. Bank in Phoenix, Arizona. I scheduled a meeting with Bob Simpson in May of 2017 to go over my finances, which he never showed up for or bothered to return my phone calls in conjunction with the scheduled meeting. In my recent experience I scanned all the necessary documents to begin the mortgage loan application process to Guillermo Loaiza in October of 2017. He keeps sending me text messages saying he can't find the documents, he'll be reviewing the documents on Saturday, asking me to upload documents I have already scanned to his email address, and trying to schedule a meeting on days and at times I said are not convenient. I am filing this complaint and requesting to work with a mortgage loan officer that actually cares about helping people acquire a home mortgage loan.

I have some concerns regarding the branch manager of the Austin Bluffs location, Colorado Springs, Colorado. When I came to Marda Santos inquiring about fees to my account, I was treated like an ignorant criminal though I have been a loyal customer with your bank since 2010. When I frequent a place of business I expect to be treated with respect and dignity. Unfortunately, today that did not happen.
The reason for my visit was that I had 5 overdraft charges, the first happening when my account was still in the black, thus pushing it into overdraft. Originally, I had one dollar left in my available balance according to the Us Bank App, when I had finished my transaction at Ulta on Monday October 3, 2017. Active balance, to my knowledge, means the balance including all pending and completed transactions. I didn’t purchase anything else between then and the following day, when I checked my account to see one overdraft charge, pushing my account into defaulting. As the days progressed I opened my app to see that I had 2 more overdraft fees. When I went to the bank today, I saw I had another, and yet another as I am writing this letter to you. While what I saw in my active balance that day might be something hard to prove, on paper it shows that I was charged an overdraft fee while my account was at 18 dollars, which in turn pushed it into the red.
I tried to remedy the problem at the Us Bank chain closest to my place of work during my lunch hour, where I was told I would have to go to the branch I opened the card at to deal with the overdraft charges. Because of this I could not return to work on time and therefore lost wages. Also, I was apparently opted into a program where if there was no money left in my account charges would go through anyway. I never agreed to this program and opted out the minute I was told it existed.
When I arrived at the Austin Bluffs location, I met with Marda Santos. I had called her previously at the prior bank and the minute I walked in to her office, I was treated with contempt. When I tried to explain my problem and ask for incite on why it had occurred, I was told that if I did not know how to manage my finances, that was not the banks problem. No matter how many times I tried to explain my frustrations or concerns to Ms. Santos, I was belittled and made to feel ignorant, being told that if I didn’t know how to handle money it wasn’t the banks concern. She also brought up past fees on my account, which I explained and told her they had been discussed and dealt with. When I said this, she snorted and smirked at me, shaking her head.
Therefore, due directly to the unprofessionalism Ms. Santos exhibited, I will be taking my business to a bank that values its customers and treats them with respect. Perhaps I was in the wrong and perhaps I am simply just an idiot that doesn’t know the value of money. I don’t think so though because honestly, I still don’t understand when I have these charges on my account. It wasn’t explained to me, I was only told that I obviously don’t know how to handle my finances while being humiliated and degraded.I would like the fees waved, however I will not stand to be treated like a stupid criminal by a financial institution I am supposed to trust. But perhaps it doesn’t matter to you, since I will no longer be a customer starting tomorrow.

Called [protected] (US BANK) to inquire about tracking information of four items that I order.Was told to wait 30 minutes before I could speak to someone. Was tired of waiting after 25 minutes to no avail. Called [protected] which referred me back Us Bank which told me again to wait 30 minutes! US Bank should look into this matter or I feel you will lose people.