UPS
reviews and complaints

So UPS left a package in front of my apt door, during leasing office hours, and it got stolen. So of course I processed a claim with UPS and it's been hell trying to get reimbursed. The first time I called to put a claim in the girl on the phone didn't even do, then the second time the closed out because they claimed they had proof of delivery. When I asked what proof they had they put me on hold and then re-opened the claim. Now they're saying the claim got closed again because they couldn't get in contact with me. Yet they keep telling me they'll be in contact with the shipper. So I asked for a supervisor who wasn't available and she gave a call back 5 hours later and told me she was closing the claim out. Which was lie! Now they're telling me it's going to take another 8 business days. This is ridiculous and unfair. They really are trying their hardest not to reimburse me.

I have asked about the pack and ship guarantee service for a while and checked with the packing price compared with FedEx. However, they have never asked me about this program isn't for the UPS Account number. I ended up paying $70 for packing my products to ship to my customer who is willing to pay for the shipment but their program seems shady in this store because they used my bubble wrap and charged me money for packing. I stopped them during the packing when I came back and I wanted to measure the part of my bubble wrap that have been used it because I just bought it from the store on Sunday for 3 medium rolls. They are running business unprofessional. They should know the program better than us. I feel manipulate and when I asked whether the declare value will effect with the shipping cost, one of the staff said No until I checked with the other guy. So, I ended up paying packing for $70 and stealing some of my bubble wrap without asking first. No pack and ship guarantee because their shipment price is more than the UPS service. If you have read some of reviews, you will see someone would mention at UPS retail store they charge more money than the real regular service, it is true from my research and talked to UPS representative on the phone. Don't go there. They don't care about you. Who will hire someone for packing that cost $70? We are just a small business. If we pay them like this, how we can live. No one will throw everything to the consumer by raising the product price. I don't know the other branch but so far I don't like the shrewsbury branch and westborough one as well. I think you should change the name of your store. You shouldn't use UPS name as they seem to be a good company and UPS delivery guys are awesome from what I've met them. They like to work and they are really nice. My hard working money $70 just bought my answer a long time ago why UPS delivery guys are totally different from the UPS(You should change the name) retail stores.

I have order one item from Amazon and Amazon confirm me the parcel will be delivered on June 17th, 2015. I have past experience of the delivery driver without attempting the delivery put the slip on the apartment entrance showing "customer not available" even though on parcel has Buzzer code and personal phone no printed. Looking to past experience I was waiting for the parcel since 4 o'clock at the apartment rental office which is located at the main entrance up to 6.15pm. I did not saw any delivery driver of UPS. Inside the office I can see the person who entered and also the on camera I can see the person enter or try to enter in the building. I didn't see any UPS driver try to come in the apartment and my phone call list also shows that nobody has attempted to contact me from the Buzzer. At 6.20pm one small boy playing in apartment who knock the my door and give the UPS delivery slip showing we missed you and collect the parcel from next day. My wife call me you are waiting at ground floor waiting for the delivery and one small unauthorized boy give me this slip. I immediately call the UPS office that driver had send this slip without came into premises send the slip with unauthorized person. After number of request the agent say I cannot help so I request to transfer call to supervisor she say I cannot help in this matter. After number of request he agrees me to transfer call to Manager and holding for 10 minutes she say manager is busy and I can't help you. I request can you locate the driver I can go and pick up the parcel but even though answer was say I can't help. I asked for the Delivery Driver ID and his name, supervisor not provide me detail and say somebody will call you tomorrow. Also I asked for the detail whom I have to contact and where I have to contact no information was provided. Actually this parcel was the birthday gift for my younger sister after wasting almost one hour and 10 minutes on the phone they are not arrange the delivery details.

This is very rude company this is happens all the time with me when I orders my book which is very important to me.

I personally recommend Boycott by not giving business to this company because we pay premium charges for confirm delivery.

I have also contacted one of lawyer in this matter with all proof of surveillance camera and my phone call detail as proof .

Stay away when you see this man! His name is Kishan Seoparsan! When I tried to pick up my own package that he failed to deliver, he started cursing and threatening me! He said he would smash me and that he now knows where I live and I wouldn't get away! All I did was to call the office and complain about non-delivery of my own package!

I went to this site and the lady that was working the front desk was completely rude. There was two other customers onsite that were busy filling out shipping forms. The lady working said she couldn't asist me because the other two customers were busy filling the shipping forms. During this whole time the lady was doing absolutely nothing for 7 minutes. I asked to speak with a supervisor and she refused to get a supervisor. This led to the point of her yelling at me and refusing to do anything. Finally after 30 minutes of waiting onsite I finally got a real manager to speak with me. He didn't seem to really care about anything and said he was going to review the employees behavior. Which I doubt he's going to do because he seemed disinterested. They also had my package just laying openly on a counter that could of been easily stolen by someone else. The package was supposed to be delivered to the customers site. I had to call UPS directly to speak with someone on why the part wasn't shipped to the site. No one could give us a proper answer because they made a mistake. I have to go to UPS all the time and not by choice. This is by far the worst UPS location I have ever been to. I also have never been treated so poorly by a company.

The sorting facility "MISDIRECTED" our package and it will now be delayed by 3 days. They are unwilling to get it to a local facility where I would be willing to go out of my way, at my expense, to pick it up. Very poor customer service - uncaring individuals.

I was relying on UPS to receive my necessary specialty medication. UPS claimed to have "delivered" my package however they most certainly did not. I was home the entire day on the day they claimed they delivered the package and not 1 UPS truck was there all day. Being that this was very expensive medication that needs to be refrigerated, I cannot take chances with missing the package so I made sure to watch out for the truck. When I called UPS all they could tell me was that it was delivered. I tried to explain to them that they delivered to the wrong address and I need them to figure out where they actually dropped it off so I could get my medicine. They said it was delivered and there was nothing they could do! A neighbor from a different building in my complex (completely different street address, same apartment number) came 6 days later saying they delivered the package to her. Unfortunately, by that time the medication was unusable since the ice packs melted and the insurance company and pharmacy refused to replace it. I contacted UPS saying I located the box but due to their error my medication was destroyed. They refused to compensate me for my loss which was a result of their inability to read clearly marked addresses. That caused me to go a month without my essential maintenance medication. I will never do business with UPS again, I will choose FedEx from now on.

I received 3 packages from UPS today that had a short delay in Louisville, KY but still made it by the promise date. However, another package came through Louisville KY and according to the tracking on their site, along with the other packages made it to Colorado City and Commerce City, CO but instead of going on to North Platte, NE, it was sent back to Louisville, KY. I spoke with one of their agents who claimed it never left Louisville because of the weather, yet my 3 other packages did. Something here does not make sense, and I am very disappointed that I cannot trust their site and agents for straight answers about where my package is and has been. From the tracking information on the site it appears my package was erroneously sent back to Louisville or was never actually on the vehicle it was supposed to be on. I'm very upset I didn't receive the package by the promise date but I'm more upset with the dishonesty of UPS, trying to use inclement weather to cover up an apparent mistake. Unfortunately, this is the third time so far this year that I have had an experience like this. I do a lot of business with UPS and this is affecting my trust of this company's ethical integrity.

A UPS truck was sitting at the end of my newly graveled driveway. No delivery was made. He was just parked there for 10 to 15 minutes. This is private property, not a public parking area. When the driver left, he also left a deep hole. It was deep enough that it went thru a few inches of gravel, down into the underlying mud and spun the mud out. I called the Campbellsville, KY UPS office and asked them to come out and repair the hole. My complaining to them got me this: Because I made a complaint they will no longer service my address. They gave me 3 choices to choose from: 1 Give them an alternate address where they will deliver my shipments. (The only address I have, where someone is always home, is 17 miles away.) 2 Choose to have any packages shipped to me, via Campellsville, KY office, marked returned to sender. 3 Pick up any deliveries at the Campellsville, KY office, 55 miles away. I told them if they were there to make a delivery I would have overlooked the problem, but because they had no business using my driveway for parking convenience, that it was their problem as the driver was an agent of the company.

I called ups yesterday to see about my package that was the 1st attempt of being delivered. The lady that answered the phone when I called was using profanity and yelling at me while cutting my sentences off and wouldn't allow me to continue talking. I had her on speaker phone, my 2 children and my sister heard the entire conversation. I asked her for her name, she saud michelle. But refused to give me her last name. I also then insisted to know who her boss, manager, or supervisor was at this time Yesterday. 03/11/15 around 4:30 pm. She said she was the supervisor. Then insisted that she did have a supervisor and boss after I told her I wanted the name if the person ahead of her then. She said nobody and said to call back Tomorrow . I ended the call at that point. I want something to be done about this lady, whom was so rude to me and my 3 and 4 year old child heard talking the way she was. The ups I called I belive was out of New York. She told me I could pick up my package in Horseheads N.Y.

DEAR SIR/MADAM:
I AM FILE A COMPLAINT TO UPS THAT I DIDN'T RECEIVED THE PACKAGE, FROM 2 DAYS. ON FEBRUARY 25, 2015, I FINALLY GET A NOTICES. THE INFO- NOTICE # [protected]. I WILL PUT IT ON ATTACH PROOF PHOTOS BELOW. I AM STILL WAITING FOR MY PACKAGE. I FILING A CLAIM OF $75.00 FOR STOLE PACKAGES AND DAMAGES. THEY WANT TO PICK UP THE PACKAGES DOWN STAIR IN THE LOBBY OF MY BUILDING. THEY'RE LAZY TO GO UP STAIR..

If they are behind they will say you were not home to receive your package. if you call with concerns they will belittle you and not explain why they didn't bother to leave a slip. This particular location already has a poor reputation, they just keep proving everyone right by refusing to apologize or refusing to explain why they skip house or dont leave slips behind as proof that they actually made an effort.

Called to have address changed as found out that UPS doesn't ship to PO Boees and $6 charged to make the change. Delivery gets delayed. Then online status says depot closed and delivery delayed so no further updates then I call and some woman with a heavy accent confirms address and house NOT apartment twice. Next day delivery scheduled - doesn't happen. Wife calls and now they say not until following Monday - a week after package comes into town- wtf? I call royally pissed and told the same. Bunch of idiots who probably have no high school education and can't find a job elsewhere. Escalated calls are a joke as they repay the same crap and don't care.

Firstly, they sent only one person to pick up the tv in the sender's house even after be noted the giant size and heavy weight of the tv.
Secondly, tv was packed by the sender in its original box. When we received the tv, all the foams for protection have been broken, there are scratches everywhere on the tv's screen even the tv has another protective screen. There are several hits on the backs of the tv.

Thirdly, the carton has been opened by ups during the shipment before being delivered to us. Because the tapes put by the sender have been removed, the stand / base of the tv is not in the box. Ups pretends that nothing happened and delivered to us a damaged tv anyway. (We have registered a video for all the damaged part.)

Forthly, every time when we called ups for the reclamation for this damaged tv, every customer service employee has a different story to tell us. At first, they said that they will send us someone to inspect the damaged tv in our house. Then we were told that they do not need to inspect the tv. After that, they sent a driver to our house to pick up the tv for inspection. The strange point is that ups sent a mail to shipper to decliner the responsibilities on this issue on dec 30, and they picked up the tv for inspection on dec 31st. What is real sense to pick up a damaged tv for inspection if they have already refused to pay that. We registered the scene when ups driver came to pick up the tv as they have nothing (No tracking number, no document) to give us for this pick - up.

We feel frustrated and angry against ups, how dare they push us like that way after destroying our tv? We want the justice to be done.

Dears
Good Afternoon
In this mail I would like to complain for you regarding UPS Bahrain management
I was working with Ups for the last six month from June 2014 to December 2014, before joining Ups I was a customs clearance in TNT, I was very happy when joined your company, but when joined there was a lot of problem in the operation team, coz of the management, and I have done my best to cover these problem, in my all carrier in jobs I never saw a bad management same as UPS, first thing I never saw an operation manager working 99% in the hub area and never set down in his office to check his mails or finding out solutions for the problems, second thing the country manager don't know anything about operation and what is going on, third he don't want to listen to our issues, and more and more
I have resign from the company on first of December all that coz of the bad management I saw it, and coz of bad scheduling for the staff,
1- how come I'm as a married man and have three child to be schedule for more than one month in night shift?
2- how come a big company same as UPS don't have enough staff to cover, specially we in clearance team (only tow), and when one of us sick or other reason can't come to duty the other will be in tent ion to work double shift.
3- from June the day I start working until my last day my clearance license was still on TNT name, how many time I inform my manager about this and he was saying this is not my job. and customs management inform me that i'm working against the rules and I should be stopped
4- all the staff there are upset coz of this management, and no need from me to say this you can your self to check it.
5- I have asked a lawyer about this and he told me that it was good from me to stop working coz when the company has offer me to work as clearance it's there job to change my licence and not to start any clearing job until I will be legal.
6- Ups in Bahrain don't have any labor to work, they are bringing a free visa labor from outside to work, and this point is against the rules here in Bahrain.
7- coz. of this bad management I left UPS, I like to work but if the management are not listening to our ideas and to our suggestion how need people to work in good and happy.
so sir please forgive me if I say anything wrong but I was feeling bad coz of such a big company and has a bad management.
Dear sir
I hope you will reply to me if possible, I'm writing this now coz of so many staff in ups need your support as per their request who are still there working, they need your help.

UPS is such a scamming company. It failed to deliver my merchandise on time, it blamed on customer for its own fault. I hired workers to be there at my home. It failed to show up at appointed time, so I ended up paying the worker for nothing. Then again it failed to deliver again on its second attempt. UPS hires bad workers; they didn’t even try to deliver the furniture because they came with the longest truck at night that they don’t know how to get in and out of my neighborhood. Its driver fears of damaging something but why didn’t they plan to come early before 6:00pm as they promised? That beats me. Finally they got someone else bold enough to deliver. The delivered merchandise went broke after they’re gone, and I opened up deep inside, I ended up had it repaired. Then in the end it sent me its $132 scamming bill in my cousin’s name that owns Ebay account that has nothing to do with the whole deal. I sent its scamming bill back and informed it that it billed the wrong person and it never listen. UPS kept sending me its annoying bill in my cousin’s name for months. Neither I nor my cousin had agreed to any redelivery charge. It was its stupid UPS workers that failed to deliver, and accused me of not being there at my home. I wish to sue this company. I also learned that these UPS workers are such coward and cheap people, contrary to their excessive service charges. They park at other people’s property (near their shipping facility in South Center) by hundred without paying for parking. I am going to talk to a judge to see what I can give to this scamming company.

I am just going to tell it like it is.
I shipped 6 boxes @ 177 lbs on Nov 19th from PHX to DFW. The shipment arrived in DFW on the 20th and the delivery was scheduled for the 21st. I was informed by my client they delivery had not been made at noon on 12/4.
I immediately tracked the shipment to discover it had been refused on 11/21.
"Dallas, TX, United States 11/20/2014 10:38 P.M. Shipment has arrived at a Service Center 292865 UPGF"
Dallas, TX, United States 11/21/2014 10:11 A.M. Out for Delivery 931138 UPGF
"Dallas, TX, United States 11/21/2014 2:18 P.M. The consignee did not want the order and refused this delivery"

But just after talking with my client and knowing they had been expecting the boxes and finding out they had received a UPS ground shipment already that day I was very confused about the refusal.
So I called...After being on hold, transferred numerous times put back on hold forever and after a short 45 minutes finally got to a nice lady at DFW, She apologized that this had happened, Said she would located the boxes and make sure they were on the very first truck for re-delivery on 12/5 and assured me she WOULD call me back since it had already been 10 DAYS since the boxes had been at DFW and no one had contacted the shipper, receiver, or even the third party listed on the paperwork to confirm refusal.
I also contacted my sales rep Aaron Scott who just 2 weeks prior called me to upgrade my account and try to win me back from all the previous wounds I had already received by being a UPS customer for more that 4 years now. So as I waited with bated breath for this lady to call me back and confirm the shipment would be reattempted in the morning I thought about how important this shipment was to my small company and how this would affect my client in a negative way and they would ultimately blame me for the mistake UPS Freight had made. Aaron called me back after I left a message and sent an email and said he was on his way out the door but would look into it first thing in the morning.
NO ONE CALLED ME BACK
I called at 7 am AZ time the next morning, at 8:15 I was finally connected to the DFW station again and spoke with a woman who reminded me of a female dog bus did check to see if the boxes were actually there. She confirmed so I asked if they had a record of who refused the packages she said no and that it would take several days to get that information. I asked if they normally contact the shipper or receiver if a shipment was refused and how long that normally takes, she said yes, usually that day. So how is it the shipment remained at DFW until 12/4, 9 DAYS and no attempt was made to contact anyone on the waybill she sounded like it was no big deal and it never happens. I then spoke to Mike Bernal who said he was a Supervisor at DFW. I asked him the same questions; his attitude was lacking and deffinately not customer service driven. He stated the longer I kept him on the phone the longer it would take for him to contact the dispatcher and get my shipment out for re-delivery... as I hung up I knew there was no way these incompetent group of [censored]s were going to prioritize my delivery.
I tried to call Aaron via phone no answer and then sent him an email. He responded by email and sent me this. "We originally attempted delivery on the November 21st, however, security at the airport turned our driver away saying that an air freight waybill was needed in order to let him on the property. While this document is required for air freight shipments, airport security was unaware it was simply a delivery. The issue has been corrected and it will be delivered prior to 2pm today. "
THEY ATTEMPTED IT TO THE WRONG ADDRESS.
The receiver is NEAR the airport but not in the airport, there is no airport security anyone would have to go through to get to the delivery address. To make it worse the receiver is also just a few blocks away from the UPS Freight service center. Less than a mile. :| (WTF)
I checked in with Aaron at 1:45 to see if had been delivered, nope.
4PM I called the DFW service center. After redialing 7-12 times and working the prompts until I got to someone human I spoke to three different people after being transferred three times over 25 minutes I got to Shaun Hall. Sorry Shaun you don't know me either, but there is a thing called customer service you should try to keep in mind when dealing with a CLIENT who shipment has been sitting on your dock for 10 days that was attempted to the wrong address and still hasn’t been delivered.. Personally I think the entire station should be retrained in customer service and problem solving.
So at 6:00 pm Aaaron called me back to tell me the driver has broken the scanner and Julie has been so busy today they are unable to confirm delivery.
Thanks UPS Freight for ruining my weekend. I will be looking forward to Monday shortly after I confirm my shipment actually delivered or not to CANCEL MY ACCOUNT.

At least I won’t be in need of anal this weekend. THANKS again UPS FREIGHT, next time at least kiss me first.

C Pfautz

I had a beautiful new Tassimo to give to my friend in Langley, BC.. She was unable to come out to Kelowna to get it and UPS was recommended as a safe way to ship it to her. Well, this was sure wrong.
When I did not hear anything for a couple of days, I traced the package and was told that my friend had refused to accept it.
I contacted her and she said she had not even heard from them. I told her that a surprise was going to be delivered to her.
Well, what a surprise she got. They delivered a broken box filled with old nuts and bolts to her instead of the Tassimo.
After sending several emails and trying to find out what happened, the UPS delivery truck was at my doorstep with a
package. It was the Tassimo, minus the outer packaging that I sent it in. He said it had been damaged an d when I brought it in and we looked at it, it was just in pieces. He said there was a claim put in on it.
I have so many emails from different reps from UPS saying they would look into it and let me know the status of the claim.
The package was sent on Oct. 21.
Then they kept telling me it was the owner of the UPS store in Kelowna that was responsible for taking care of the claim.
When first contacted this store, the girl that answered told me that they were not affiliated with
UPS and it was just a retail outlet.
After contacting UPS again by email, they again told me that I would have to get in touch with this store in Kelowna.
This time I talked to the owner, who informed me that he had nothing to do with this claim and it was the head office, etc. that would have to do something.
Well, you can see, this was just a circle going back and forth.
This has been a horrible experience. My beautiful Tassimo which was to have been a gift for my friend is now destroyed and they refuse to do anything about it.
The cost of the Tassimo was $85.00 and the shipping cost was $33.02.
I am so upset about this whole matter. I thought that UPS was a reputable company, but such is not the case. I just wish I had sent it by Canada Post instead.

I went to UPS Store in Hwy 7, Vaughan, Ontario on October 21, 2014 to get a 2way purchased shipped to US and return to Canada. The packaged was a very importanct court documents. UPS driver loss the package. UPS hired a driver that cannot read addresses and not understand what the UPS label destination and deliver the package somewhere else and not following the correct address of destination. The UPS hired an IDIOT. Very POOR Customer Service on both UPS Store and Customer Service when I called the 1-800 number. I am giving a run around on this case. These is a very important court documents that UPS loss. The so called driver delivered the package on the 14 of November at 2:44pm... Never got the package never seen any package at home. The driver was saying he went back twice to the place where he drops the package but I don't think he went. He just wasting gas. November 24, 2014 I still don't have the package. I will never do any more business with UPS. I will tell all my friends and family not to use UPS. UNRELIABLE, POOR CUSTOMER SERVICE