Ulta Beauty reviews and complaints 434
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gift card was never activated
I received a $50 Ulta gift card for Christmas this year. When I went to go use it, I was told that it was not activated. I have called customer services 5 times in the last month and every time I get no apologies and they tell me that it will be activated within 48 hours- this still has not happened. I also attempted to send an email to their customer service and I have never received a response back. Last conversation I had with a supervisor, I was informed that hundreds of gift cards went out from Ulta.com and they were not activated. This manager said that they were overwhelmed with all of the calls pertaining to these unactivated gift cards. I honestly don't know if this issue will ever get resolved. I feel like this was the biggest waste of $50 ever. Buyers beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
no refund
Ulta's customer service is the WORST I have ever experienced from an online retailer. I called 2 different times & got hung up on. I called today & was on hold for 45 min before talking to Jennifer. She was very unhelpful and rude. They lost my return of $44 and she didn't make any attempts to try and recover it or track it or offer any help. She became worst when I asked for her supervisor and her full name. I got the name Ron Brown but she wouldn't give me her full name or his ext # or email, it's against co policy?!I will never buy anything from Ulta store or online again. Too bad because I shop Sephora & Dermstore and spend at least $100+ every single month. I love Sephora & Dermstore, will stick to shopping where they treat customers with more care. Ulta is a very poorly run company.
employees are awful and has a horrible customer service
Ulta for me has been by far the worst place to shop at. I have neither heard nor experience this kind of extreme un-professionalism from any company and its employees. I had a similar kind of situation where I had used my points on a purchase and paid for that purchase through my credit card. Well when I went to return it, the manager on duty (her name was Myra) told me that because I used points, she will not return my money back on my credit card. Instead she issued me a merchandise credit for the entire amount. When I called their customer service toll-free number, they told me that the policy is to return a customer their money in the form of their original payment and the points back to their account. So I went back to the store and the same manager was there who had an extremely unprofessional attitude towards me. There was no apology let alone any courtesy. She did not even talk to me. When I tried to explain her, she cut me off by saying she knows what to do...how rude? She was constantly rolling eyes on me and looking at other co-workers with a sarcastic smile as if telling them that she is dealing with an idiot. In the midst of the situation, she accused me of stealing a 0.99 cents hand cream that was my very own purchase and I even had a receipt to prove that. Then she finally told me that she wont do my return and I'll have to come back to talk to the store manager. At that point, I left my hand cream at the counter because I did not want to create a fuss about a 0.99 cents item and decided to just talk to the store manager in hopes of getting it resolved. I indicated to Myra that I'd need to talk to corporate regarding this. The answer I got, "Oh they already know, what else can you do about it, huh?"
Next morning I called the General Manager (Jennifer Richards) who completely ignored my concerns and started defending her employee almost immediately. Jennifer was not in the store when Myra portrayed such an act of un-professionalism and was completely oblivious to the actual situation but she decided to defend Myra and didn't even bother to listen let alone trying to resolve. At the end, Jennifer the general manager told me to contact whoever I want and hung up on me. I am sensing a great deal of boldness in attitudes of these women who represent themselves as managers of Ulta. There is clearly no consideration or regard about the company's reputation on their part. It seems that they have been completely convinced that no matter how they behave with a customer, nothing is going to happen to them and there won't be any corrective action taken. And they don't even hesitate from accusing customers or challenging them for going to the next level up the chain. The store manager doesn't even bother to listen to a customer and when I asked Jennifer for a number to the District manager, I was denied. As of now, I am extremely disappointed in Ulta, its representatives and its managers. I plan never to shop at this store. I might as well start shopping at a close alternative, Sephora.
I agree about the bad customer service. I had a deliver that was sent to a different state. Not Ulta's fault but the post office's. However when I wrote to complain, the service rep didn't notice the error and closed my complaint. Further more, in her response she provided an incorrect phone number to reach them...while searching the web for the number to call, I see all the similar complaints.
worst customer service ever!!!
Ulta for me has been by far the worst place to shop at. I have neither heard nor experience this kind of extreme un-professionalism from any company and its employees. I had a similar kind of situation where I had used my points on a purchase and paid for that purchase through my credit card. Well when I went to return it, the manager on duty (her name was Myra) told me that because I used points, she will not return my money back on my credit card. Instead she issued me a merchandise credit for the entire amount. When I called their customer service toll-free number, they told me that the policy is to return a customer their money in the form of their original payment and the points back to their account. So I went back to the store and the same manager was there who had an extremely unprofessional attitude towards me. There was no apology let alone any courtesy. She did not even talk to me. When I tried to explain her, she cut me off by saying she knows what to do...how rude? She was constantly rolling eyes on me and looking at other co-workers with a sarcastic smile as if telling them that she is dealing with an idiot. In the midst of the situation, she accused me of stealing a 0.99 cents hand cream that was my very own purchase and I even had a receipt to prove that. Then she finally told me that she wont do my return and I'll have to come back to talk to the store manager. At that point, I left my hand cream at the counter because I did not want to create a fuss about a 0.99 cents item and decided to just talk to the store manager in hopes of getting it resolved. I indicated to Myra that I'd need to talk to corporate regarding this. The answer I got, "Oh they already know, what else can you do about it, huh?"
Next morning I called the General Manager (Jennifer Richards) who completely ignored my concerns and started defending her employee almost immediately. Jennifer was not in the store when Myra portrayed such an act of un-professionalism and was completely oblivious to the actual situation but she decided to defend Myra and didn't even bother to listen let alone trying to resolve. At the end, Jennifer the general manager told me to contact whoever I want and hung up on me. I am sensing a great deal of boldness in attitudes of these women who represent themselves as managers of Ulta. There is clearly no consideration or regard about the company's reputation on their part. It seems that they have been completely convinced that no matter how they behave with a customer, nothing is going to happen to them and there won't be any corrective action taken. And they don't even hesitate from accusing customers or challenging them for going to the next level up the chain. The store manager doesn't even bother to listen to a customer and when I asked Jennifer for a number to the District manager, I was denied. As of now, I am extremely disappointed in Ulta, its representatives and its managers. I plan never to shop at this store. I might as well start shopping at a close alternative, Sephora.
backorder
Placed an online order on black friday for multiple items. Only after clearing my browser/cache numerous times due to the fact the service rep for Ulta.com told me to do so or wait and place my order hours later due to high volume. Finally placed my online order and all was well until I waited 6 days for them to ship and only Ulta brand items shipped along with a $6 s/h charge for $6 worth of there items. There is no sense in returning the items I still will have the $6 s/h charge. And I quote from an email I received from Ulta as too they do not do back ordering so if I would like I can shop online again and place a new order for the item. What? I thought it was on backorder? Keep in mine this is day 7 and I have yet to receive my order! I personally will not shop via online with Ulta.com! So much for my daughters Christmas gifts :(
They have used the holidays as an excuse as to why your order has not shipped. Ulta repeatedly uses sales volume as a reason for delays in shipments. I am NEVER shopping with Ulta via the web or in there stores! I also am surprised they are operating this way!
I have experienced something similar to this recently. I placed an order or Ulta.com on Thursday 12/16. My order has been "processing" for 8 days. I've spoken to several representatives and 2 managers asking why my order has not shipped. They stated "they're a little behind" right now. I said well your website states you ship orders within 1-2 business days and that orders placed by this date are guaranteed before 12/24. The response I received was "We're sorry, but your order should go out soon. If it doesnt get to you by 12/24 then please feel free to return it."
I am very apalled by this. I'm surprised they're still in business by operating this way?
customer service
I went to the Ulta store to return some merchandise, however, the credit card that was used at the time of purchase was stolen. I had my receipt. The General Manager, Mary Perez told me I had to provide a credit card statement to "prove" my credit card was changed to a new number. Thanks to internet on my cellphone, I was able to pull up my statement online. But, that wasn't enough, she told me I had to call Discover to have the verify that my card was stolen. Highly annoyed at this point, I called discover. While I was on the phone with discover, the general manger was hold a conversation with another customer discussing MY situation. How professional! The other customer was making rude comments saying "I used to work in customer service, so I know how having "these types" of customers are hard to deal with." The the GM said to the customer "I have to deal with these types of customers everyday." WTF! How dare you talk about me infront of my face. So finally, discover verified that I had a new card number and tha my Discover credit card was indeed stolen. But that wasn't enough, she offered to give me store credit! As if I am ever going to shop there again! I told her NO to the store credit and confirmed my right to get my money back with my receipt. I left out of the store highly upset, then here comes this unprofessional General Manager, Mary Perez, yelling out of the door, saying "you are not welcome back into the store!" Long story short, I almost slapped the **** out of her. I tried to contact guest services, waited over an hour on the phone before I hung up. Sent numerous e-mails, no reply, and I even tried to contact the District manager Claudia Daniels. I will get my $105.00 back for my return even if I have to go to small claims court. Ulta has horrible customer service and a high lack of professionalism.
I visited Ulta store while visting Plymouth Ma.
I had never been to an Ulta before, and my sister wanted to go. While waiting in line to pay (for a longer time than we should have) a women named Carol, was being very rude to a customer in line ahead of us. Not only was she rude to the customer, she was just as rude to the young lady ringing out the customers.
When we got to the register I asked the young lady who this Carol was, and she told us that she was the manager of the store.
Well if this is the kind of manger that ULTA feels they need to run their stores, I will NOT be back to ANY Ulta again, nor will my sister and the many friends we are going to tell.
I went into Ulta Macon Ga. today, Oct 3 and when I entered the store 3 associates were standing at the front and neither of them spoke, in fact I did not get spoken to for the 1st 20 min I was in the store although I encountered all three of those asso while browsing. This Ulta is never stocked always out of products, not spacious and to be honest I have never ever had good customer service there, I can pretty much expect the girls to be rude, although I have shopped there a gazillon times, today is the 1st time I have ever gotten free samples in my bag and I only got $10 worth of stuff, I think the associates may also do a bit of discriminating as well.
I totally agree with you. Ulta for me has been by far the worst place to shop at. I have neither heard nor experience this kind of extreme un-professionalism from any company and its employees. I had a similar kind of situation where I had used my points on a purchase and paid for that purchase through my credit card. Well when I went to return it, the manager on duty (her name was Myra) told me that because I used points, she will not return my money back on my credit card. Instead she issued me a merchandise credit for the entire amount. When I called their customer service toll-free number, they told me that the policy is to return a customer their money in the form of their original payment and the points back to their account. So I went back to the store and the same manager was there who had an extremely unprofessional attitude towards me. There was no apology let alone any courtesy. She did not even talk to me. When I tried to explain her, she cut me off by saying she knows what to do...how rude? She was constantly rolling eyes on me and looking at other co-workers with a sarcastic smile as if telling them that she is dealing with an idiot. In the midst of the situation, she accused me of stealing a 0.99 cents hand cream that was my very own purchase and I even had a receipt to prove that. Then she finally told me that she wont do my return and I'll have to come back to talk to the store manager. At that point, I left my hand cream at the counter because I did not want to create a fuss about a 0.99 cents item and decided to just talk to the store manager in hopes of getting it resolved. I indicated to Myra that I'd need to talk to corporate regarding this. The answer I got, "Oh they already know, what else can you do about it, huh?"
Next morning I called the General Manager (Jennifer Richards) who completely ignored my concerns and started defending her employee almost immediately. Jennifer was not in the store when Myra portrayed such an act of un-professionalism and was completely oblivious to the actual situation but she decided to defend Myra and didn't even bother to listen let alone trying to resolve. At the end, Jennifer the general manager told me to contact whoever I want and hung up on me. I am sensing a great deal of boldness in attitudes of these women who represent themselves as managers of Ulta. There is no consideration or care about the company's reputation on their part. It seems that they have been completely convinced that no matter how they behave with a customer, nothing is going to happen to them and there won't be any corrective action taken. And they don't even hesitate from accusing customers or challenging them for going to the next level up the chain. The store manager doesn't even bother to listen to a customer and when I asked Jennifer for a number to the District manager, I was denied. As of now, I am extremely disappointed in Ulta, its representatives and its managers. I plan never to shop at this store. I might as well start shopping at a close alternative, Sephora.
bad service
After dying my hair brown instead of the blonde I requested, they refused to correct their mistake and insisted on charging the full amount for the work performed. They threatened to call security and have me detained as a shoplifter if I didn't pay the full amount.
Now I've got brown hair and no idea how to get my own blonde back.
I don't understand why they wouldn't try to make the situation better. I would think they'd want to keep my business. Even if that weren't their goal, on a human level I would have thought the workers would have been kinder to me.
I suppose Ulta doesn't guarantee its services. Obviously, I won't go back and I truly hope others profit from my unhappy example.
bad company
The company web site had problems. I placed an order and it billed me for shipping when it was suppose to be free. Also it did not take the coupon code which they billed me in full for. Then to make things worse they shipped to my billing address not my actual address. That's not all folks. When they went into the order 6 times they billed me for separate orders. They still have not taken them off my card. I am fighting the billing through Bank of America but they are very slow to take anyone's side. So the products are shipped and going to an address they can not be received and I am being billed around 400.00 dollars for 52.00 dollars of product I will never see.
bad hair color service by lucero
First, I was scheduled with another stylist whom didn't come to work as she was ill. The salon never called to inform me of this. I went for a simple haircut and highlights. Lucero was rude from the start. She briefly pointed to a chair and then told be just go sit and she would be there in a minute. Not everyone is naturally friendly, so that wasn't a huge issue for me. Halfway through the highlighting process, she informed me that she was only going to use one color (I wanted dimensional/2 color highlights). She applied the bleach (not color mixture, I was informed they use bleach for highlights and tone it). She then left the foil unwrapped and the hair exposed. Why? So she could talk to her boyfriend. The boyfriend then decided to keep her company, sitting across from me in an open stylists' chair. She ignored me and interrupted me several times when I tried to ask about the glazing (since she made the decision not to do dimensional highlights). The interruption was so that she could talk to the boyfriend about getting the car washed. She poked me near the eye with her comb, didn't even say sorry. She ended up rinsing half of the hair in freezing water despite my request for her to warm the water temp, leaving the rest to finish. She place me under the dryer for a supposed 10 minutes. She was the only stylist there and I was the last client of the day. She disappeared. I sent my husband to look for her. Him and the store mgr found her in her boyfriends car. My hair ended up being over processed and scalp burnt from her negligence. The manager did take care of the situation. I do appreciate that . But, Lucero leaving could have ended with my hair being burnt and falling out of my scalp. I had scalp burns as it was.
The complaint has been investigated and resolved to the customer’s satisfaction.
charged my debit card without my approval
A couple of months ago I purchased beauty products at Ulta using my debit card. The clerk offered me a free issue of Instyle magazine. I was not told that i would receive subsequent issues nor was i asked if i would be interested. Upon checking my bank account, there was a deduction for a subscription for Instyle magazine. The only way that they would have received my bank account information was by my debit card transaction. Isn't this against the law? I am beyond angry and am hoping that Instyle is familiar enough with this that they will refund my money. I see posts online about the same exact scam from 2008. Looks like they are back at it.
This is the same thing that happened to me on 10/12/10. I did not request this magazine. How did they get my debit pin number? I am furious about this! How can they authorize a debit purchase on my accoount without my permission.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just have to add that this robbery...they should know better and understand the negative publicity this brings.
Donna
Website Owner
http://magazinesforwomen.org
Ulta is still at it. Last night I tried to place an order for two items from their website. That is all that was in my cart. I double checked the balance due and put my payment infor in. The receipt page came up and they had charged me an extra $50.00 for another product I never even ordered?!?! Right away, I contacted them - both via their so called guest services email and by phone. In both cases I was told they could NOT cancell the order. The only solution they offered is that I can refuse the order and they will get around ot refunding the charges within 60 days of them receiving the return. AND... I am supposed to pay shipping. GRRRRR. Called to corporate got me right back to "guest services" - which is an oxy-###.
I have been a loyal customer for 15 to 20 years. NEVER, ever again will I spend a dime with them. EVER.
On 08/23/12, I made a purchase in a Tennessee Ulta store. Before leaving, the young lady at the register asked if I was interested in free issues of InStyle magazine. I clearly responded I was not. On 09/25/12 I come home to find an InStyle magazine. I contacted InStyle twice to cancel the subscription without any luck. They said that I had to call [protected] (ValueMags) to cancel. I followed their directions and realized that it is nothing but a recording that says to go online for contact information. I went to www.valuemags.com and to my dismay, there was no number to call and had to submit an online request for help. I decided to call Ulta directly because I was concerned that a company had my information such as my name, address and my credit card information without my consent! I spoke to a manager named Jeremy and he told me to call Ulta customer service at [protected]. I called and spoke to Tairasha. She was helpful in that she tried going through the same steps as I did to end up with nothing. Her next step was to send this concern to Ulta Corporate. She said that they will contact me within 48 hours. After this, I proceeded to call American Express to ensure a charge hadn't been placed yet on my card. Nothing yet, however, they mentioned that that sort of thing generally could take a couple of months to come forward. In all, I am very angry that someone has my information as well as my credit card information WITHOUT MY CONSENT. In addition, I CANNOT SPEAK WITH ANYONE WHO CAN HELP CANCEL THIS OR FIX THIS ISSUE. I have looked online and noticed that this same thing has happened to many people. They never agreed to this and now they are stuck with a subscription they cannot cancel and are paying $35 a month for. Please HELP!
This happened to me as well! I always refuse the 'free subscriptions' at Ulta, but just found a $16 charge on my debit card for Glamour magazine. I am so ticked off! Now I have to order a new debit card and dispute the charge. I used to spend a ton of money at Ulta - never again! And for the people who keep saying 'You had to sign something, you had to authorize it in some way, ' I absolutely did not! I will be filing a complaint about this!
This literally just happened to me on May 30, 2012. In Style refunded the money back to my account within 48 hours. I plan on calling Ulta to ask for a copy of what I signed, that gave them the right to hold my VISA debit card number and give it to In Style. This really pisses me off. I have a new card coming but I don't think I will even use it. I'm going back to writing checks to pay my bills, which will keep the post office in business, and I will think twice before I used by debit card again for anything but cash.
My daughter and I shopped at Ulta in last Fall. We were NEVER offered a free subscription. I have a Kindle and only subscribe that way. I would never ask for a magazine that is only full of ads and NO articles. Apparently I was charged in Dec for a subscription. I did not notice it on my bill. On Saturday, another charge of $24.95 was on my bill. I noticed this time. It was a "renewal". Don't you think it is interesting they never sent me a renewal notice and just charged my card. American Express has credited me for both charges and I have filed a fraud complaint with them. I have contacted the BBB and will NEVER shop at Ulta again. It turns out my mother is also a victim of this scam and was only aware when i told her. My father pays the bills and didn't notice the charges. We both had shopped at Ulta in Roseville, CA.
I notice a lot of people were offered free subscriptions. Please note we were NEVER offered a free or paid subscription. I know nothing in life is free! Clearly the cashiers are commissioned and they STOLE our credit card information.
This practice is intentionally deceitful, and the cashiers do NOT take the time to explain the true nature of the promotion. I realized today that I've accidentally been paying for an InStyle subscription for the past year. I remember saying "sure" when the cashier offered me a free trial subscription, but there was no further explanation, I never received a post card, and assumed there was some clerical error when the magazines kept coming ... not that I was reading them. Yes, I signed whatever fine print was hastily put in front of me in the always too-long check-out line, and yes it was easy to cancel the subscription once I realized what was happening, but the way it's presented is super-shady, and hopefully if enough of us register our grievance with the BBB and attorney general's office to put an end to it. In the meantime, I love the store too much to stop shopping there, but the people behind the counter and behind me in line will get an ear-full next time they try to offer me a subscription. I believe in full disclosure.
I understand the surprise charge being a day buster, but there is a card that must be signed in order for Instyle to charge a guest. I apologize to anyone that didn't sign it and got messed up, but to the rest, please be aware of what you are signing. Ulta employees are required to ask each and every guest if they would like the magazine. It is an extremely quick agreement to undo and Instyle is easy to work with. You can cancel your free trial subscription with a quick phone call or a 5 minute, hassle free visit to the website. I have signed up for the free trial and canceled it without any problems. 90% of the people that claim to be 'too busy' to cancel, aren't.
Does anyone remember signing something and not realizing what was signed? Appears in DEC I was duped and May they came to collect on me with a charge of $27 from my checking account. I was certain I hadn't signed anything but after further investigation they provided a signature card. But honestly, during the holiday season and a long line, is anyone standing there to read through fine print when we were told, hey, enjoy a complimentary magazine! just curious if anyone was hoodwinked, and didn't realize it till much much later. If you are sure you did not sign anything contact them and ask to see proof. Every Ulta store might handle it differently and with young unexperienced sales clerks who are being pushed to promote this deal, it stands to reason why so much confusion is out there. For something so cut and dry, why are all of us confused five or so months later? We can't all be delerious shoppers! lol
I just got charged today by In Style and was approached by Ulta in the exact same manner. They ask you if you want complimentary issues of In Stye- and thats all they disclaim, each and every time I have shopped there. Not once is there any disclosure during the store purchase that after you receive the complimentary magazine you have to cancel the subscription or you will be automatically charged on the same charge account you used during your UlTA purchase. My husband checks the mail so I am unaware if I received any paper notices regarding . Customer service at IN Style was quick to tell me I would get a refund so my monetary issue seems to be resolved. However (as much as I love the store) Ultas magazine bait and switch technique is deplorable, Im considering not shopping there anymore and filing a compaint.
hair salon
I went to Ulta Friday to get my hair colored. On Sunday, when I washed my hair, the color came pouring out of my hair like it had never been rinsed. The color is completely out of my hair now, and my hair is like straw. Right after washing my hair I went to the salon, and they told me to come back Mon morning, when the stylist and manager were there. When I went in on Mon... the manager told me my only option was to pay and get it done again! I told her I just paid $180 to get this done... I'm certainly not going to again! She said that's you're only choice. I have called the companies 1800 number, and they spoke to the manager and she is suppose to call me to 'work something out'. That hasn't happened yet. When I spoke to the customer service woman, she asked if I signed a waiver... which I never did. So why aren't they fixing this problem? I will NEVER go to this Salon again! Or shop in there store... not after my expierence or reading the stuff about them online! I can't believe after spending almost $200 they actually expect me to pay to have them do it again! Less than a week later! What kind of company does that?!? If they actually cared about their patrons they would fix this without question. Either fix it free of charge, or refund the money I spent!
The complaint has been investigated and resolved to the customer’s satisfaction.
I got a hair smoothening treatment done and I had a horbile experience. I would advice anyone to stay away from their salons. When I called up to tell about my problem they weren't even able to meet my appointment to correct it and they were really rude.
deducted money from account without authorization
A couple of months ago I purchased beauty products at Ulta using my debit card. The clerk offered me a free issue of Instyle magazine. I was not told that i would receive subsequent issues nor was i asked if i would be interested. Upon checking my bank account, there was a deduction for a subscription for Instyle magazine. The only way that they would have received my bank account information was by my debit card transaction. Isn't this against the law? I am beyond angry and am hoping that Instyle is familiar enough with this that they will refund my money. I see posts online about the same exact scam from 2008. Looks like they are back at it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thanks Elle I just experienced the same problem at an Ulta in Georgia. I never signed up for a subscription and money was later withdrawn from my account. I will be filing a complaint because this is not okay and if we don't stop it they will continue to scam others. I am also pissed that Ulta passed Instyle my card info. Just rest assured that Ulta will not longer receive any on my business and I will pass this information on to my many friends who shop there also.
Thanks Elle, I absolutely will file a complaint with the state and with the BBB!
Good news! We can file complaints with the Illinois attorney general (the sate Ulta HQ is located in). The phone number is [protected] and the website is www.illinoisattorneygeneral.gov . I encourage anyone who has experienced a similar sitaution to file a complaint and put a stop to this. We need to send a message that this business practice is wrong so other companies don't start doing the same thing. Also, you can file a complaint with the BBB in the city where the incident occurred.
I am furious, I just found out Ulta gave InStyle my card #. Ulta DID NOT say that a subscription would be charged to my account. I received a postcard in the mail from InStyle welcoming me & stating that they are going to charge me unless I go online. I cancelled my subscription online & it shows that i'm already paid for the year...however the charge is not showing up on my statement yet. This is the same exact time my card # was stolen & I'm trying to recoup the costs. I vote for a class action lawsuit as well.
I'm thinking about looking into a class action law suit!
I went to Ulta and actually DENIED the free in style issues, and they still charged my account for the subscription! This is illegal! I want to know what recourse I have against this. They are giving my credit card information out against my will and other companies are making charges that I do not approve.
I also had the same thing happen to me here in Las Vegas. I went online to my checking account and saw a debit from InStyle. I never even gave InStyle Magazine my debit info. Ulta must have forwarded them MY information for my in store purchase! How is this even legal?
sample cosmetics all made in china
ULTA had a promotion that if your purchased a certain amount, you got a cute cosmetic bag filled with samples of ULTA cosmetics. I bought more than planned in order to get the "free gift" and an opportunity to try the ULTA brand cosmetics. When I opened the bag, I discovered every single product was made in China. I will not use any lipstick or eye product made in China, or any other product that is applied to the rest of my face. I would urge everyone to avoid facial products made in China as you cannot be certain of the ingredients, even for well-known brands.
there are quality control aspects to Ulta's cosmetic lines. Where they are made doesn't mean they are bad. Please be educated and not judgmental for things that you know nothing about.
bs customer service
This is my second E-mail relating to the same undesirable Ulta experience that still remains unresolved at this time as I stated I my first email which as I’m told was deleted since I called about the same incident I brought my daughter into your store in Tucson AZ #199 to purchase a FHI flat Iron we went to your store because she had seen your ad 8/8-8/28 to showed a CHI on sale and that’s the she wanted She also note that in the same ad you had an “Ulta Deal” purchase $17.25 of product and receive a gift cosmetic bag with product included with a $88 value …
Well as we checked out and my daughter inquired about the bag the clerk told her “ oh we ran out this morning” and continued on collecting the money (the signs were still on the floor) as I stated in the first email I don’t think that type of customer service is how your company will survive selling $100 flat irons that I could have bought online For $67 (and knew that before driving to town)http://www.amazon.com/s/177-2831741-8764853?ie=UTF8&tag=mozilla-20&index=blended&link_code=qs&field-keywords=fhi&sourceid=Mozilla-search
This fact is life and we will all deal with our decisions and to purchase from your company was a decision we made that day …
The biggest challenge through all this is the lack of concern from your company over this to date still no contact I am told to “give it a couple days “ that’s a BS line from a very poor call screener Debra, Absolutely useless, Then there is the district manager Tara still no communication same class as Debra …
As I told Debra you claim to have 356 stores in 36 states so it is hard for me to believe that in the middle of an ad 8/8-8/28 (we were there on the 18th ) Your out of product in every store and no way to full fill the terms of the special, Either somebody grossly misjudged the effectiveness of your advertising or this is common practice for your company but since no company representative has taken the time to email back it is very challenging … simply ignoring your problems won’t make them go away
I am again requesting contact from your company or another level person I may contact
Mike Maness
i have had the same issues with the sales reps at an ulta in my neighborhood. i dont know the store number but it is located at great northern shopping center in north olmsted ohio. the sales girl was so rude to me. i never have a good experience at ulta. i worked in high end retail for nearly my entire career. there is never an exception to the rule of treating customers well. this girl had terrible hair and hardly looked like a beauty consultant. in fact if i had seen her on the streets, i am assuming she would be more frumpy than a double dose of a roseanne marathon on a sunday afternoon. she was outright rude to me but not only mocked my question she told me it was weird that i didnt know the line of hair care i was looking for. i felt as if she was treating me like i was stealing something. i was planning on spending a couple hundred dollars as i transition my makeup and hair care routine witht the season change however i left my bag in the middle of an aisle and left the store totally pissed off. whoever hired this sad girl is obviously blind and deaf. she may have been hired based on her terrible looks and her huge round derierre.. i mean clearly someone felt sorry for her or they were afraid she would stare them down with her madusa face and they would turn into stone..
charging me for instyle
Over two months ago I went to Ulta to purchase an item. While I was at the register's the store clerk offered me two free instyle magazines since I had enough reward points. I VERBALLY agreed and I recieved two free in style magazines but then the third one came by the mail and I was suspicious because they only told me they were giving me two free magazines. Turns out that when I looked on my credit card account they were charging me 24.95$ for the supscription that I did not agree to pay for. I did not give ANY authorization for my credit card to be billed and Ulta gave out my credit card information to another party without my permission. I feel very angry and dissapointed in Ulta for NOT even informing me that they were going to give out my personal information to a third party.
The complaint has been investigated and resolved to the customer’s satisfaction.
This happened to me too; however, they stole my money from my checking account without my knowledge. (I made my purchase with my debit card) Imagine my surprise when my account balance was $24.95 less than it should have been. Illegal? Possibly. I was not told I would be charged for a subscription. I wasn't even given any magazines in the store. They just did it without any authorization whatsoever. It couldn't have even been a misunderstanding, as I never subscribe to magazines. We have not stepped foot inside another Ulta store and we never will. Maybe they don't care, but I know as a parent of a teenage girl, Ulta is not getting a cent of the fortune I spend on cosmetics. If you continue to use Ulta, just be forwarned...make sure you check your checking/credit card account as soon as you check out to be sure you haven't paid for something you never bought. To call Ulta "thieves" is no exaggeration.
bad customer service
reached the sore today to shop with my 2yrs old and realised that i forgot her stroller at home. I grabbed a cart from the complex and went inside for shopping as my daughter will not walk.
After 10 minutes of collecting stuff in my cart, this lady informs me that i cannot bring a cart inside and it's the shop policy. handed over all the stuff to the lady and left the shop, will never shop at ULTA again... it it is a policy it must be mentioned ouside the door... How do u expect moms to shop?
REALLY BAD CUSTOMER SERVICE..
i did my hair keratin treatment at one of the ult sore next to where i live in the area, i was so excited, but it was just a disaster, my hair still frizzy, and i paid 169, for nothing the hairdresser there told me that you will notice a difference from the first wash, and my hair is a normally soft wavy so it will give a perfect result at the end, and when i came back to complain she told that she will talk to her manager and make me a half price, seriously, and then since i have a busy schedule working time i planned to get my hair color ombre as she suggested, so i trusted her and she dyed my hair but, it was more awful, she make me look like an old lady for 129 while iv being told that I'm told that I'll pay only 90 $, i got home and everybody was completely shocked, it was a bummer, im so frustrated and when i went there to make a complaint and get my hair done fixed, well i was waiting for the manager about 18 mints, there is no respect for time, neither customers time, and then she came in and suggested to redone my hair keratin and put an enhancer color to cover up the mu hair disaster, but i m not convinced yet because i want my money back and my hair fixed, because the fact of spend almost 300 $ for a stupid hair make over that i was so exited about. i need my complaint to be heard and took into consideration sooner, and i would like to be contacted for a clear answer.
Most stores like Sephora don't allow carts inside the store. Remember the stroller next time.
online shipping policy
I ordered items from there online site a week ago and my items haven't even been shipped yet, my credit card has been charged and as far as the items I ordered go, they all appear to be in stock, and if they weren't in stock I would appreciate an e-mail telling me that they weren't. I even paid for 2-3 day shipping and they haven't responded to my e-mail as of why nothing is being done about my order. I personally will never use this online store ever again.
Ok well I have to give Ulta some credit. I called them Monday and the person I spoke with said she will give me a call back because they needed approval from a manager to deal with my issue. I asked her how long it would take then she said "as soon as I get the approval I will call you back." So I said ok and thanks. I came home later that day and no call so I called them again towards the end of the day. 2nd person I spoke with was better, she advised that I should have gotten an email and that the 1st person should have told me that it can take up to a day or two for them to call me back, which she did not. However the 1st person did ask me if I prefer a phone call or email so I said phone call but if she would have said it takes 2 days to respond I would have said email. Of course they never responded to my previous emails! this is why I said phone call. Anyway to make a long story short the 2nd person I spoke with said the manager had approved the request (no return phone call though!) earlier in that afternoon. They had resolved my matter but I had to ask again about a refund since I was overcharged on the order. 2nd person did whatever form she needed to fill out for this and I got an email later in the week saying they were processing my refund but that it can take 30 business days! Basically 2 cycles to show up on my card but I really don't want to chase after them in 60 days but I have a feeling I may need to. HOpefully they will just do it sooner because I don't feel like dealing with this. My best advice to you is to go into the store if you can. If you cannot and you buy from the website then if you have any issues just call them. Don't bother emailing them, it seems like they are too busy or short of staff to respond to their incoming service emails. Kudos for resolving part of my issue buy my verdict is still out regarding the eventual refund. Suggest they hire some additional staff in their service dept. maybe even just to respond to emails from customers if they are so swamped.
Ulta.com sucks! ONe of their items was not in stock but I still got charged full price! It was supposed to be on sale! They charged me full price for something I did not even receive! 3 emails to their service dept. this week and ZERO responses. One email sent through their website. To top it off UPS Basic did not deliver the package, or if they did someone stole it from the front of my door. Honestly first time I have had any problems with UPS here but I guess I cannot win this Friday the 13th! I am super mad I don't even want to deal with either one of them. I think I will just call my cc company to dispute the whole thing. This is totally ridiculous...Now they want me to wait until Monday to talk to someone @ Ulta, Geez excuse me like I didn't email them 3 times this week and no one got back to me.
ULTA.COM = horrible customer service response and follow up. AVOID AT ALL COSTS!
If it is an option for you and you are so inclined then just go into the store, but do yourself a huge favor. DO NOT shop on their website, no matter how good the offer sounds. You will just be in for a major head ache..
I will update my issues with this company on Monday with some more details after attempting to resolve a matter, but I generally agree with your feelings.
horrified!!
ULTA has the worst customer service.. I purchased and item and changed my mind because I found the same set at another store for much cheaper. The item was never used never opened. It was a brush set. I took the merchandise back to the store with my receipt approximately 1 week and a half later. Told them that I wanted to return the product. They asked why. I told them the truth that I found the product elsewhere. I didn't think this would have been a problem. The store employee asked for my credit card that I used to purchase the product. I gave them the card. He took my credit card and my brush set that I wanted to return and took it to the back of the store. About 5 minutes later he came back out and said that I probably stole the item. I told him how could I have stolen the item when there are cameras everywhere and I had my receipt. He said "you could have just put it in your pocket like this" and showed me how someone steals and item. I told them that is impossible and I asked him why he would think this. He said that it was because they were missing that exact same item. He told me that he would not give me my merchandise back and I told him I would report him.
I did not steal any merchandise and to be treated as such in front of all those customers I was absolutely horrified. Never will I go back to ULTA again.
I received the worst hair cut from maggie at ulta
I received the worst hair cut from Maggie at Ulta (Union Gap, Washington Branch). I went back 3 weeks later, only because I needed to get my hair fixed. I went back so Maggie could correct the chopped job she previously left me with, she made matters worst and chanrged me $45 more. When I complained about paying $45 for the bad hair cut all she would say is she has 10 yrs experience so thats how much she charges. Well I think times have changed and she needs to go back to beauty school. I will never go to Ulta again because I feel they are not honest and all they care about is the profit line and not the customer.
the employees at this location are a disgrace to sales
Not only does the sales staff ignore you if theyre busy having a conversation, or complaining about another customer, but then being of minority you get followed like you're going to steal. I used to shop at the u-hills location often, I regularly purchase fragrance and dermalogica, as well as studio gear and smashbox make up. So when I shop, I spend. Yet lately Ive been followed around like Im going to steal, I even hear associates telling other employees to follow me ( ARE YOU KIDDING ME! ) My last visit I was blown off by who I was later told is the store's general manager, and then again was treated rudely by Ashley (next time youre going to be rude don't give your name). The employees at this location are a disgrace to sales. I dont plan on returning, I would rather pay extra for shipping online, or deal with the malls for Sephora.
Rude, obnoxious employees. They're either too busy gossiping or planning their lunches to assist employees. And when they have to help when, they are condescending and snotty. Uneducated idiots and they think they're the most special people on the planet.
Ulta Beauty In-depth Review
Website Design and User Experience: The Ulta Beauty website is well-designed and offers a user-friendly experience. The layout is clean and organized, making it easy to navigate and find products. The search function is efficient and provides accurate results. The overall design is visually appealing and enhances the shopping experience.
Product Range and Availability: Ulta Beauty offers a wide range of products, including makeup, skincare, haircare, and fragrance. The selection is extensive, with both high-end and affordable options available. The website provides detailed product descriptions and customer reviews, helping users make informed purchasing decisions. The availability of products is generally good, although some popular items may occasionally be out of stock.
Pricing and Discounts: Ulta Beauty offers competitive pricing on its products. There are frequent discounts and promotions available, allowing customers to save money on their purchases. The website also has a dedicated "Sale" section where users can find discounted items. Additionally, Ulta Beauty offers a rewards program that provides further discounts and exclusive offers to loyal customers.
Customer Service and Support: Ulta Beauty provides excellent customer service and support. The website has a comprehensive FAQ section that addresses common queries and concerns. Users can also contact customer service via phone or email for personalized assistance. The response time is generally quick, and the staff is knowledgeable and helpful in resolving any issues or inquiries.
Shipping and Delivery: Ulta Beauty offers reliable shipping and delivery services. The website provides various shipping options, including standard, expedited, and international shipping. The estimated delivery time is provided during the checkout process, ensuring transparency for customers. Orders are typically processed and shipped promptly, and tracking information is provided for easy monitoring of the shipment.
Return and Exchange Policy: Ulta Beauty has a flexible return and exchange policy. Customers can return or exchange products within 60 days of purchase, either in-store or by mail. The website provides clear instructions on how to initiate a return or exchange, making the process hassle-free. Refunds are processed promptly, and the customer is notified via email once the return is completed.
Loyalty Program and Rewards: Ulta Beauty has a highly rewarding loyalty program. The Ultamate Rewards program allows customers to earn points on their purchases, which can be redeemed for discounts on future orders. The program also offers exclusive perks, such as birthday gifts and access to special events. The rewards program is free to join and provides great value to frequent shoppers.
In-store Experience: The in-store experience at Ulta Beauty is enjoyable and convenient. The stores are well-organized and stocked with a wide range of products. The staff is friendly and knowledgeable, providing assistance and recommendations when needed. The stores also offer beauty services, such as salon treatments and makeup consultations, enhancing the overall shopping experience.
Beauty Services and Expertise: Ulta Beauty excels in providing beauty services and expertise. The website offers detailed information about the various services available, including salon treatments, skincare consultations, and makeup application. The staff is highly trained and skilled, ensuring that customers receive professional and personalized services. The expertise and guidance provided by the beauty experts contribute to a satisfying and fulfilling beauty experience.
Social Media Presence and Engagement: Ulta Beauty has a strong social media presence and engages with its customers effectively. The brand actively maintains accounts on popular platforms like Facebook, Instagram, and Twitter. They regularly post updates, product recommendations, and tutorials, keeping their followers informed and engaged. Ulta Beauty also interacts with customers through comments, messages, and giveaways, fostering a sense of community and connection.
Overall Rating and Recommendation: Ulta Beauty is a highly recommended beauty retailer. The website offers a seamless shopping experience with a wide range of products and competitive pricing. The customer service is excellent, and the shipping and return policies are customer-friendly. The loyalty program provides great value, and the in-store experience is enjoyable. The beauty services and expertise offered by Ulta Beauty are top-notch. With its strong social media presence and engagement, Ulta Beauty is a trusted and reliable destination for all beauty needs.
Contact Ulta Beauty customer service
Phone number
+1 (866) 983-8582Website
www.ulta.com
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