Ulta Beauty reviews and complaints 1
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The complaint has been investigated and resolved to the customer’s satisfaction.
Ulta Beauty - deducted money from account without authorization
A couple of months ago I purchased beauty products at Ulta using my debit card. The clerk offered me a free issue of Instyle magazine. I was not told that i would receive subsequent issues nor was i asked if i would be interested. Upon checking my bank account, there was a deduction for a subscription for Instyle magazine. The only way that they would have received my bank account information was by my debit card transaction. Isn't this against the law? I am beyond angry and am hoping that Instyle is familiar enough with this that they will refund my money. I see posts online about the same exact scam from 2008. Looks like they are back at it.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Thanks Elle I just experienced the same problem at an Ulta in Georgia. I never signed up for a subscription and money was later withdrawn from my account. I will be filing a complaint because this is not okay and if we don't stop it they will continue to scam others. I am also pissed that Ulta passed Instyle my card info. Just rest assured that Ulta will not longer receive any on my business and I will pass this information on to my many friends who shop there also.
Thanks Elle, I absolutely will file a complaint with the state and with the BBB!
Good news! We can file complaints with the Illinois attorney general (the sate Ulta HQ is located in). The phone number is [protected] and the website is www.illinoisattorneygeneral.gov . I encourage anyone who has experienced a similar sitaution to file a complaint and put a stop to this. We need to send a message that this business practice is wrong so other companies don't start doing the same thing. Also, you can file a complaint with the BBB in the city where the incident occurred.
I am furious, I just found out Ulta gave InStyle my card #. Ulta DID NOT say that a subscription would be charged to my account. I received a postcard in the mail from InStyle welcoming me & stating that they are going to charge me unless I go online. I cancelled my subscription online & it shows that i'm already paid for the year...however the charge is not showing up on my statement yet. This is the same exact time my card # was stolen & I'm trying to recoup the costs. I vote for a class action lawsuit as well.
I'm thinking about looking into a class action law suit!
I went to Ulta and actually DENIED the free in style issues, and they still charged my account for the subscription! This is illegal! I want to know what recourse I have against this. They are giving my credit card information out against my will and other companies are making charges that I do not approve.
I also had the same thing happen to me here in Las Vegas. I went online to my checking account and saw a debit from InStyle. I never even gave InStyle Magazine my debit info. Ulta must have forwarded them MY information for my in store purchase! How is this even legal?