Ulta Beauty reviews and complaints 1
View all 437 complaintsUlta Beauty - backorder
Placed an online order on black friday for multiple items. Only after clearing my browser/cache numerous times due to the fact the service rep for Ulta.com told me to do so or wait and place my order hours later due to high volume. Finally placed my online order and all was well until I waited 6 days for them to ship and only Ulta brand items shipped along with a $6 s/h charge for $6 worth of there items. There is no sense in returning the items I still will have the $6 s/h charge. And I quote from an email I received from Ulta as too they do not do back ordering so if I would like I can shop online again and place a new order for the item. What? I thought it was on backorder? Keep in mine this is day 7 and I have yet to receive my order! I personally will not shop via online with Ulta.com! So much for my daughters Christmas gifts :(
They have used the holidays as an excuse as to why your order has not shipped. Ulta repeatedly uses sales volume as a reason for delays in shipments. I am NEVER shopping with Ulta via the web or in there stores! I also am surprised they are operating this way!
I have experienced something similar to this recently. I placed an order or Ulta.com on Thursday 12/16. My order has been "processing" for 8 days. I've spoken to several representatives and 2 managers asking why my order has not shipped. They stated "they're a little behind" right now. I said well your website states you ship orders within 1-2 business days and that orders placed by this date are guaranteed before 12/24. The response I received was "We're sorry, but your order should go out soon. If it doesnt get to you by 12/24 then please feel free to return it."
I am very apalled by this. I'm surprised they're still in business by operating this way?