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TXU Energy iThermostat / Can't get them to come out!!!

United States, Texas, Plano TX Review updated:
33% 3
Contact information:
Plano TX
Rcvd a notice from TXU about possibly saving money by replacing thermostats - called the number and was placed on a list for callback. Waited...nothing...in one week I called 3 times and emailed (thru their website) 3 times that I would like to set up an appt for someone to come and give me an estimate for replacing the thermostats. I had to hang up on the last rep I spoke with because I did not understand what she was saying.

I'm going to shop around this weekend and get some prices and change providers; this company has gone from bad to worse in the 10 years I've known them.


Sort by: UpDate | Rating
D  3rd of Aug, 2009 by 
Agree Disagree 0 Votes
Why didn' t you just do it online? I got an online form that let me pick from 8-Noon or from Noon-5p.m. for them to come out. didn't even need to call a number...
N  8th of May, 2010 by 
Agree Disagree 0 Votes
Did they finally do it> does it lower your will?
N  8th of May, 2010 by 
Agree Disagree 0 Votes
Does it lower you bill? Sorry
N  14th of Jul, 2010 by 
Agree Disagree 0 Votes
its works i guess ...but the internet feature that allows you to control your settings online never worked for me... well it did for about a week and i called 5 times to get someone to come out to fix it and never did and i have had mine for almost a year so other than that it works fine...

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TXU Energy Retail Company Logo TXU Energy Retail Company
Customer Service
6555 Sierra Drive
United States - 75039
+1 800 818 6132
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