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Turbo Tax / bad service

1 United States Review updated:
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I e-filed my taxes through Turbo Tax on 1/16/2009. On 1/18/2009 my taxes were wrongly rejected because of an erroneous error code. Turbo Tax has known about this problem for at least 2 weeks and has failed to warn any of their customers. There are numerous false error codes causing taxes to be rejected. Turbo Tax keeps allowing people to pay them and file without any proactive action on their part. When I contacted them for a refund I was directed to a page which indicated that my $50.00 payment was non-refundable.

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  • Cg
      27th of Apr, 2009
    0 Votes

    Turbo Tax has a disclaimer in the paper work, after they complete the tax papers at the very bottom of the page where the preparer's ID goes, they print a statement to the effect that YOU are a self preparer YOU did the return even though TURBO TAX actually did it, WITH the info YOU provided them, I am saving my credit card statement where it shows I paid TURBO TAX to prepare MY taxes, so if I do have any problems they are going to be equally liable for any mistakes they may have made on their part.

  • Al
      3rd of Feb, 2010
    0 Votes

    Please wait while we find an agent to assist you...
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    You have been connected to 01_Bianca M.
    01_Bianca M: Thank you, Alicia Cain, for contacting TurboTax Consumer Group, may I have a moment to read your question?
    Alicia Cain: yes
    Alicia Cain: the email in which you emailed us is
    01_Bianca M: I understand you have contacted us because you want a refund because your return was rejected and you did it over?
    Alicia Cain: yes and it was rejected because of the software issues
    01_Bianca M: What was your rejection code?
    Alicia Cain: Hang on I will get it
    01_Bianca M: Thanks
    Alicia Cain: Here are the details: The secondary taxpayer's date of birth on this return does not match what the IRS has in its files. The IRS receives this information from the Social Security Administration (SSA).
    Alicia Cain: I was correct when I entered it
    01_Bianca M: Ok
    01_Bianca M: So the info on your return was correct and you were rejected by the IRS servers. This is not a computer software glitch.
    01_Bianca M: When you send your return electronically the return go to the IRS computer servers and does not get to an IRS personnel till after the server accepts in
    01_Bianca M: it
    Alicia Cain: well how come when I tried to get back on turbotax it continued giving me errors and would not go to the file which we saved
    01_Bianca M: What other errors are you getting?
    Alicia Cain: It did accepted it then rejected it
    Alicia Cain: it was accepted on january 28th then rejected on the 29th
    01_Bianca M: The return can not get accepted then rejected. Im sorry. At the moment what is the status of the return>?
    Alicia Cain: error 510
    01_Bianca M: please give me a moment
    Alicia Cain: We had to resubmit all the information over again and it said successful
    01_Bianca M: ok
    01_Bianca M: what version of turbotax did you use?
    Alicia Cain: where do i find info
    Alicia Cain: turbotax delux
    01_Bianca M: ok
    01_Bianca M: did you use online or disc?
    Alicia Cain: disc
    01_Bianca M: ok
    01_Bianca M: The error of 510 is usually an error when you enter in a ss# incorrectly
    Alicia Cain: my operating system is vista
    Alicia Cain: it was correct I and my husband both looked over everything
    01_Bianca M: Ok
    01_Bianca M: If the IRS server rejected your ss# that is not a turbotax error
    01_Bianca M: that would be an IRS server error
    Alicia Cain: well how can you explain the software giving me an error every time I try to open up the turbotax file
    01_Bianca M: What is the error you get when you try to open the program?
    Alicia Cain: 510
    01_Bianca M: Give me a moment please
    The agent is sending you to
    01_Bianca M: Please view this link
    Alicia Cain: the e file was successful then rejected by the irs then
    01_Bianca M: This link has a solution to the error and the probable causes of the error.
    Alicia Cain: I was unable to access the file
    01_Bianca M: I am very sorry about the issues you have been experiencing.
    Alicia Cain: I am not the only one complaining I searched and found a lot of people with the same thing
    01_Bianca M: Im very sorry about the error. This error is not very common at all but we do have a fix for it.
    Alicia Cain: I cannot access the old file at all now I can only access the file we had to start over
    Alicia Cain: we saved the file on a backup file too
    01_Bianca M: have you viewed the link i have provided you?
    01_Bianca M: You would have to save the return on a portable drive such as a usb drive
    Alicia Cain: yes but it is not any help
    Alicia Cain: why portable
    01_Bianca M: Where did you save the file. Please disregard my commet about the portable
    01_Bianca M: if you save it to a thumb drive or flash drive ti can cause corrution to your file
    Alicia Cain: on my backup hard drive E:/ file
    01_Bianca M: ok
    01_Bianca M: awesome
    01_Bianca M: Can you open your program ?
    Alicia Cain: I can open the program but not that file
    01_Bianca M: thats fine
    01_Bianca M: So what you need to do is open the program then go to start a new return.
    01_Bianca M: You will want to search for a .tax file and try to open the file in a new return on the program please
    Alicia Cain: I have done that and had to resubmit the return and it was accepted my problems is that I had to wait longer it was a waist of money and time
    Alicia Cain: I can open up the new status just not the old
    01_Bianca M: I am very sorry. Did you use the program to efile the return?
    Alicia Cain: yes only federal we mailed the state
    01_Bianca M: Thank you.
    Alicia Cain: If I cannot get a explaination for this I will never use your software again
    01_Bianca M: What do you want an explanation for please? I have already sent you a link that will solve the error when you try to open the file and why your return was rejected.
    Alicia Cain: false advertising
    01_Bianca M: About what?
    Alicia Cain: another customer lost
    01_Bianca M: Have a good ady
    01_Bianca M: day
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  • Al
      3rd of Feb, 2010
    0 Votes

    this is my typing to a turbotax customer service rep. above.

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