TurboTax
Reviews and Complaints

I will never use them again either. I put down for both my Federal and State Taxes to be direct deposit. The web site said that both are filed and with direct deposit. When I downloaded the info to save my forms; the forms said that I would receive my Federal Refund in a paper check in FOUR to FIVE weeks! I was so pissed! I called them and waited forever; they had no answers; told me I cold call the IRS when my forms were accepted. I don't think the customer service rep had any idea of what she was doing! I asked for a refund; it took forever for her to do it. They said the refund for the services would take up to 90 DAYS! THEY SUCK...don't use them.
I used Tax Act without any problems in the past. I tried Turbo Tax because the websites said they were number one; so I decided to give it a try! I wish I had investigated further before using them. I really needed my refund sooner than FOUR to FIVE weeks this year!

I fill with turbo this year for (2014 filling) and they stated it was 34.99, when I was done filling total cost was $106! What a rip-off!

Here's a slice of "dialog" from the "help" site at Turbo Tax...
Please wait while we find an agent to assist you...
You have been connected to Vishnu K.
Vishnu K: Hello Tony.
Tony Jones: Hello
Vishnu K: Thank you for contacting TurboTax, previously QuickTax. How are you doing today?
Tony Jones: I am disappointed.
Tony Jones: I would like to have the free returns for my sons...
Tony Jones: that Turbo Tax promised with Premier.
Tony Jones: Can you authorize that, or do I need to speak to a manager?
Tony Jones: [Time passing...]
Tony Jones: hello?
Tony Jones: [more time passing...]
Tony Jones: are you there?
Vishnu K: Tony, please let me know how many returns have you used?
Tony Jones: 2 - my wife's and my own
Tony Jones: I was promised 12 returns, and have always done my sons' returns without having to pay extra.
Vishnu K: Are you getting any error while you are preparing more?
Tony Jones: This year, after I paid $117, now you want more money for my sons returns
Tony Jones: No error - just I have to pay extra in order to see the T1 or submit the file to CRA
Tony Jones: It is not right.
Tony Jones: I feel betrayed and deceived.
Vishnu K: Please let me know how many returns are available according to the "Return Counter Summary?
Tony Jones: where do I find that?
Vishnu K: Please open your TurboTax program.
Tony Jones: ok... one second...
Vishnu K: After opening click on 'view' at the top and select "Return Counter Summary? Please check 'Returns available' and 'Returns used'.
Tony Jones: I don't see 'view' at the top...
Vishnu K: Could you please let me know are you using TurboTax online?
Tony Jones: yes
Tony Jones: and when I am in Premier, and I start a new return for my son, it makes me choose "Student' and then I am in Student...
Tony Jones: and I have to pay more...
Tony Jones: how do I do my son's return in MY premier?
Vishnu K: Tony, I am sorry you chose wrong program.
Tony Jones: Well, how do I get into the right program?
Tony Jones: It promised me "12 returns"
Tony Jones: How can I trust Turbo Tax again?
Vishnu K: No, in TurboTax online you need to pay for every individual account.
Vishnu K: And in TurboTax desktop/CD version you get "12 returns".
Tony Jones: Where does it say that in the promotional material? It doesn't.
Vishnu K: http://turbotax.intuit.ca/business-tax-software/home-and-business-online.jsp
Vishnu K: You may see the CD/download and TurboTax online.
Tony Jones: Oh you mean this... "Additional/spousal returns for TurboTax Premier and Home & Business are priced at $16.99 each for the 2010 tax season."?
Vishnu K: Yes.
Tony Jones: In the tiniest print at the bottom of a LONG scroll-down page.
Tony Jones: I see.
Tony Jones: This is how Turbo Tax does business.
Tony Jones: This did not happen to me with QuickTax
Tony Jones: I feel it is dishonest and deceptive
Vishnu K: Tony, I am sorry, you need to use TurboTax desktop version.
Tony Jones: The CD version clearly advertises "New! 12 free returns" then because I have a Mac, I must use online version, but it does NOT say "Watch Out! With this version you have to pay every single time!"
Tony Jones: I cannot - I run Mac OSX, I just converted from Windows.
Tony Jones: So now you are punishing me for owning a Mac?
Tony Jones: Deceptive, bait-and-switch practice.
Vishnu K: Tony, you are using Mac then you only use TurboTax online.
Tony Jones: I KNOW! DON'T TELL ME SOMETHING I ALREADY KNOW!
Tony Jones: WHAT I AM SAYING IS THAT THE ADVERTISING FOR THE DESKTOP VERSION PROMINENTLY SAYS FREE RETURNS...
Tony Jones: BUT THE ONLINE VERSION DOES NOT PROMINENTLY SAY "NO FREE RETURNS'
Tony Jones: IT IS DECEPTIVE AND DISHONEST.
Vishnu K: Because desktop versions and CD versions are not compatible with Mac.
Tony Jones: What is the matter with you? Do you not understand that this is not why I am complaining? I understand that Mac doesn't run the desktop version.
Vishnu K: Okay.
Tony Jones: My complaint is that the two versions do not make the same offer, and they conceal the difference between the two.
Tony Jones: so a mac user gets lured into the online version and then has to pay more for the same service.
Tony Jones: it is DECEPTIVE and, in some jurisdictions, it is UNLAWFUL.
Tony Jones: So now, get me a manager, please, Vishnu K.
Tony Jones: get me your boss.
Vishnu K: Tony, my boss is not available here.
Tony Jones: What... you work unsupervised? There is no manager present? I find that hard to believe.
Tony Jones: I ask you again, please get a supervisor into this window.
Tony Jones: [...time passing...]
Tony Jones: Hello?
Tony Jones: [more time passing]
Vishnu K: Yes, I am here...
Tony Jones: [...and more...]
Tony Jones: ok
Tony Jones: so - where to from here?
Vishnu K: I was looking for him, but I am sorry he is not available here.
Tony Jones: I understand you are probably unable to help me. So now I would like to speak to someone who has the authority to escalate this issue.
Tony Jones: Come along, now... I am sure there is a manager. You must know by now that the internet is full of "Turbo Tax rip-off" sites, people are upset and I am one of them.
Tony Jones: Vishnu please just put the manager on your desktop.
Vishnu K: Tony, I request you please come over phone. We will provide you the best solution about this matter.
Vishnu K: Please...
Vishnu K: I am providing you the contact...wait.
Tony Jones: ok... I'll wait for a phone number and I will call you.
Vishnu K: Okay..
Tony Jones: and Vishnu, please do NOT give me Intuit Canada's 1-877 number...
Tony Jones: I have been around that rose-bush already, and it is not useful. Just a voicemail loop.
Vishnu K: 877.440.4288
Tony Jones: And where does that take me?
Vishnu K: Please come over-phone to resolve this issue soon.
Vishnu K: To our support team.
Tony Jones: I am calling... it is technical support only
Vishnu K: yes.
Tony Jones: ok...
Tony Jones: hold on...
Vishnu K: Okay.
Tony Jones: he will get his boss, to give me a refund
Tony Jones: he says... we will see.
Tony Jones: I know I'm not the first person with this complaint.
Vishnu K: Are you still on phone.
Vishnu K: ?
Vishnu K: Tony, I hope we are still connected.
Tony Jones: yes
Tony Jones: sorry
Tony Jones: this other fellow is running back and forth with his boss...
Vishnu K: Okay.
Tony Jones: Now his boss wants to know where I saw "12 Free Returns"...
Tony Jones: here we go again.
Tony Jones: How much do you think your customers enjoy this kind of thing?
Vishnu K: I know, but I am sorry the website clearly states that you would get 12 returns for desktop/CD versions.
Vishnu K: I can imagine your frustration because you paid for that service which was not useful to you.
Vishnu K: But why did you pay? TurboTax online does not ask you for pay until you not prepare for Netfile.
Vishnu K: Are you still on the chat?
Vishnu K: I am sorry but I must close this chat in order to assist other customers. Please try again when you have more time and we will be happy to assist you. Thank you for Contacting Intuit Canada and have a great day.
Thank you for using QuickTax. You may now close this window.
Your session has ended. You may now close this window.
SOOOooo... there you have it. Basically, the chat session ended because I was on the phone with another support guy (also in India). I asked for a refund and was told it was non-refundable. I pointed out that everything is refundable, it just takes a credit to my Visa card. He eventually agreed to escalate my dissatisfaction to "Level 3" - a revealing term in itself. I now have to wait for an email and a callback. The last chap did acknowledge that the web is full of complaints about Turbo Tax and "That is why I am escalating your situation to Level 3".
ADVICE TO OTHERS: IMMEDIATELY ASK FOR "LEVEL THREE". GOOD LUCK EVERYONE!

Get y0ur refund in as "little" as 8 days! You stated 8 days if you filed form 1040EZ, 1040A, etc. Which form did you fill out and did you request direct deposit and received a confirmation of the direct deposit? This 8 days would only apply to 1040EZ and 1040A, not 1040 long form. So there is no etc. applicable. Also, TurboTax sends you an email that allows you to check on your refund status. Did you pay attention to that? I got my refund within reasonable time from the IRS website. The IRS website stated my refund was to be mailed last Friday and I received the following Monday.

Do you not understand that "as little as 8 days" means that is the quickest you can receive your refund, and not a guarantee for how long it may really take?

And every that td577 said as well.

[protected] OFFICE OF THE PRESIDENT TURBOTAX

So when I title this blog post as “Problems With Turbo Tax”, you're not going ... This isn't a Turbo Tax problem so much as it is a user error. ... But I'm thinking the Turbo Tax call line will probably have a better solution for you.
call helpline number
-[protected]

The old bait and switch. Completed program via my Fidelity account, was given only 5.00 discount. Turbo tax customer rep. very rude, would not let me finish a sentence without constant interrupting. No satisfaction, but since I did not pay yet, I'm simply going to H and R Block and will tell everyone about unfair business practices of Turbo Tax and their very rude "supervisor".

They sent my return to its with our correct forms..I answers all my questions correct... my first and last time ever using them..so take returns..if the farm forms are not available

Did anyone have someone enter a completely different banking route number and checking account number on their return? I had my NE state funds stolen because someone did this to me.

I have used TT for more than a decade. This year I had my simplest return ever. The only taxable income I had was four Roth conversions. But despite such a simple return, TT was garbage, not my data entry. Something seemed wrong. I was getting more taxable income on the Roth conversions than the total amount I converted. After nearly 6 hours and finally reaching level 3 support, I was told "we're sorry, but it does appear that TT cannot process a 401k to Roth IRA AND a 401k to an in plan Roth 401k in the same year." I would have gotten charged $2000 more in tax if I had not caught the error. I'm still trying to see if I can work around the issue. Otherwise I will need to do this one by hand. In the mean time, I had to drive 100 miles round trip to file an extension at 10 pm. Anything thrown in a garbage can no matter how perfect, becomes garbage. This year TT was a garbage can. I am so p.o.'d at you guys right now.

I filed through TurboTax on February 25th. I was informed the next day(26th) that my return had been accepted. A few weeks later I used the "where's my refund" application on the IRS website and it said that my refund had been directly deposited into my bank account on March 11th. I checked my account and there was no refund. I took my return to the bank to confirm that I had entered the correct account information, which I had.

When I got home, I called the IRS. After waiting on hold for 30 minutes I finally get ahold of a woman who basically washes her hands of the issue and tells me to call TurboTax because it's their problem. I called the TurboTax hotline where I was greeted by a machine which walked me through a bunch of options that didn't pertain to my problem. I repeatedly said "representative" and the machine kept transferring me back and forth to other machines. Finally I hung up and logged onto their online live support.

After waiting another 15 minutes a representative finally comes on and after reviewing my issue, he washes his hands of it as well and gives me yet ANOTHER agency to call. Apparently if you choose to have your TurboTax fees deducted directly from your refund, they send it to another 3rd party to deduct the fees and then send you the money.

Called this 3rd institution who informed me that they had deposited my refund(less the turbotax fees) on March 14th(which they didn't). Now they are doing a trace of my refund, and unlike you, on the IRS website it still claims that my refund was deposited into my account.

Does anyone know how I can dispute the fees TurboTax took out of my refund? I REFUSE to pay them any sort of fee for the trouble I've had to go through and I will be filing my taxes on my own from now on because the service I have been receiving is disgraceful.

I am going through the same thing thanks to TT, has anyone that used TT this year recieved their refund yet? and if so did it actually come via DD or mail?

I have used Turbo Tax for over 10 years, the last 3 years have been awful with issue after issue reporting incorrect information to doubling figures on forms. I am looking into another company for my 2011 return.

I don't know what to do, what exactly happened? I was supposed to receive my refund on the 25th of Feb, then it was delayed to march 1, and now it says march 15! I'm so screwed, i dont know what to do...please someone give me some accurate info so I can understand.

Ps the PO has a premium fwding service that might help your situation.

I love turbo tax, but I would never go any route besides direct deposit.

I've been using turbo tax for years and always use direct deposit. The software is easy and accurate.

Same problem...Says free...simple filling...single, no deductions, one W2. Get right to end, then BAM..$60.00. WTF? How did this happen. They are playing the odds. $60.00 or start over some where else. I don't think there is a "free" service. I did this last year, same thing. So this year I read every small detail. Made sure I did'nt check any boxes that say I agree to a fee. Nothing says $60.00. Everything says free. By the time you've spent an hour doing this your like "OK, F##k it take the damn $60.00. Should be a class action suit filed.

TaxAct isn’t the same program as TurboTax.

I came to this thread because I was looking for a place to post my nightmarish Turbo Tax experience. Tax Act is great! No problems with them. So here's what heppened to me with Turbo Tax. Details are abbreviated, this is basically the email I sent them. Should be fairly self-explanatory: "Dear Turbo Tax,

First of all, you misspelled my name --and it's on my email and I spelled it out for your agent.

Secondly, this has been a nightmare experience. Verify my identity? What identity? I deleted ALL my personal information and all you had was a userid, email and password. I'm warning you, if there is any compromise of the personal information I had to provide to delete this account there will be legal ramifications.

Over an hour on the phone with two different agents, one of whom hung up on me, asked to provide all kinds of personal information, followed by an email asking for even more personal information, followed by a message stating it may be days before this is done and I still haven't been able to get rid of this unwanted account.

Mind you, I have never, ever filed a tax return with Turbo Tax and, after this, I guarantee you I never will. Nor will I ever sign up for or register with any other service provided by this parent company. This is just outrageous! I will make sure my story goes far and wide to discourage anyone else from using Turbo Tax now or in the future.

Oh --and to add insult to injury, your software came up with the exact same figures as one of your competitors. I filed with them. Their cost was $29.99. You wanted to charge $104. Add price gouging on top of information extortion. What a horrible company.

SIncerely furious,

Turbo Tax has dubious business practices. They will sign you up to Turbotax advantage without your knowledge, then they will automatically sell you the product and charge your credit card, about 6 months before tax time! This happened to me last year and I called them and they said I was removed from Turbotax advantage, but this year, they started the same thing again. They sent me both paper and email to tell me that I was subscribed and that the product would be charged to my credit card...

I have now contacted them again, plus removed by credit card. I'm apparently no longer subscribed to Turbotax advantage, but then again, I was also unsubscribed last year and that did not prevent them from me being subscribed again this year.

Out of frustration, I requested my account deleted and they told me that they no longer delete accounts... I tried and tried to no avail. They escalated the request to supervisors, the support team. I was on the phone for 1 hour and 14 minutes and all I could accomplish was to get them to say they're sorry, but they do not delete accounts anymore.

So, I changed my name to Return To Sender and gave the California department of consumer affair's address and telephone number. Perhaps if enough frustrated California Turbo Tax customers do that and Consumer Affairs gets enough junk mail, Turbo Tax will have an incentive to allow people to delete their accounts again.

What a slimy company!

great my a_ _ turbo tax was a ripoff as far as i'm concerned it was suppose to be free and end up paying 2 /29.95 fee's for what idon't know and the IRS says they have no record of me fileing a tax return for this 2010

Okay. I was so confused by your use of both companies in the post.

Yeah... TurboTax is excellent. :)

So wait, is this about TurboTax or TaxAct?

TurboTax cost us $60 plus $50 for the 2 states we had to do taxes for... so for a total of $110, it found $3200 in refunds for us. TurboTax is awesome.

Well we are from Canada and have moved to the US part way through the year of 07. We tried the basic Turbo Tax for the US and it does ask about being from and earning in another country. Then it gets to points that make us sound like we are US citizens working out of country and coming back. We couldn't find the right way around this. I have done online chat twice with the person having no knowledge on how to do this. Then 2 hours on hold and then the tech couldn't figure it out either and he just hung up. I did online again and they said I would have to go through the phone hold again. 2-3 hours. The disc is in the trash. The Canadian tax form had the places for the US income and was easy.

today 1/19/2017 completed my business 2017 taxes in 3 weeks and now Turbo Tax has lost all records of it. I used them 5 years now and they say I only signed up for the service today 1/19/2017. They have absolutely no records of my returns and act like I just started the 2017 return today.. Funny how they charged me $121.00 last december 2017 for it. If they can't keep your records safe how can you even trust them with their security. You can't even call them about it. I used to reccomend them but never again. Save yourslef some time and money

I tried Turbo Tax for my taxes. First of all they state that this is a free filing, then they add for the State, then the Federal. I e-filed my files and they were rejected. Turbo Tax advised me to follow these steps to correct my mistake with my federal file:

To make corrections follow these steps:
1. Open TurboTax and select the "Deductions & Credits" sub-tab located under the Federal Taxes tab.
2. Select "Explore on My Own" on the screen titled Let's Find Your Deductions and Credits.
3. Select "Update" next to the Making Work Pay Credit located under the You and Your Family section.
4. Select "Continue" on the screen titled The Making Work Pay Credit.
5. On the screen titled "Government Benefits" make sure to answer the question accurately.
6. Lastly, and most importantly, make sure to select the "Continue" button on the bottom of each screen until you come back to the Your Deductions and Credits screen.

The problem is, there is NO screen called "Government Benefits'? I contacted them by phone (after waiting on hold for 1hr, 30 minutes and 96 seconds). Darlease from Turbo Tax was RUDE and did not want to help me. She put me on hold several more times. Was unable to answer why this screen was missing and then told me it was MY fault for checking the wrong box! She told me to start all over and this time check the correct box and this will not happen again? I will NEVER use Turbo Tax again! OMG!

the irs released my returns and turbo tax is holding my money if they thought someone else was trying to steal my taxes they could have sent me a check they will not give me any information on my money being sent to me and told me i have to just wait i hope someone can find a good lawyer against this company and me nor my family or friends will ever use turbo tax again i will blog evrywhere i can all over the internet turbo tax needs to b shutdown thwy are thieves...

11:01 AM

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You have been connected to 13_Raquel M.

11:24pm

Jullie: Hi

13_Raquel M: Hello Jullie, thank you for contacting TurboTax, please allow me a moment to read your question?

Jullie : I am trying to figure out if some people can get a credit on a hybrid?

13_Raquel M: I'll be with you shortly.

Jullie : ok

13_Raquel M: Thank you for holding Jullie. I understand you need to know how to take the deduction for a hybrid vehicle?

Jullie: yes
Jullie : Here is my question...
Jullie : I bought a hybrid in 2017 but I never got a credit..because the government were out of money.So are people getting the credit still?
Jullie : Can someone buy a hybrid and get a credit now? or is there a way to get my credit now?
Jullie :There is a form in turbo tax for this. This year and filled it out..but they did not give me the credit.
Jullie : Is the state issuing credits now? To anyone?

13_Raquel M: Hold please while I check for you.

Jullie : ok

13_Raquel M: Thanks
13_Raquel M: I'm checking my resources, I'll be with you soon, ok?

Jullie : ok

13_Raquel M: Thank you.
13_Raquel M: I went to the IRS website at www.irs.gov and typed in hybrid deduction and a list came up with several vehicles.

Jullie : ok yeah?
Jullie : I already did all that OK?
Jullie : Here is my question ...
Jullie : I bought a Toytota Prius in 2017 new..ok?
Jullie : and

13_Raquel M: Ok

Jullie : I was not allowed to get my credit because the government was out of money to pay it ok?
Jullie : so..in Turbo Tax this year
Jullie : there was a form ...
Jullie : and it was to claim the car again ...
Jullie : I did it, but they did not give me the money ...
Jullie : My actual return was only 16.00. wihtout adding the car, my retur was 500.00. The money for the car was a lot more. So why does Turbo tax say different totals?
Jullie : So...my question is...are there people still getting this dedcution?or should turbo tax take out the form?
Jullie : Is this form still good?
Jullie : Can people still get the hybrid deduction?
Jullie : Not me..But can any new person...can they go out and buy a hybrid this year and get the deduction?

13_Raquel M: Did you use the interview screens?

Jullie : huh?
Jullie : I typed in my questions all over the place
Jullie : I tried to call ...
Jullie : I got an automated service...
Jullie I think that perhaps turbo tax may be in error and should take the form off, so people dont try to use it and have problems...

13_Raquel M: In the program, there is an interview mode which walks you through the return by asking questions.

Jullie : yes
Jullie : I did that ...

13_Raquel M: Would you review that section please because it seems that all of the questions were not answered?

Jullie : If the government is issuing credits on that same car for other people..then I am need to know... Are there people who can go out and buy this car and get the credit for it.?
Jullie : No, I won't look again. I already did and can't find the info.
Jullie : I dont hink you understand my question
Jullie : Do you understan what I am asking?
Jullie : I am asking if someone, -anyone can go out and buy a hybrid, let say, this year and at the end of this year, they can get a credit..?

13_Raquel M: Please hold.

Jullie : I never got a credit...I was supposed to get 2500.00 on my tax return back in 2017 for buying this car..I never got the refund..my question is asking you if people can still get that refund if they buy this car.?...Ok I will hold

13_Raquel M: Thanks.
13_Raquel M: Ok, Julie, thank you for your patience. You would need to go over your answers to the interview questions. We have no way of accessing your tax return.

Jullie : So you cannot tell me if the form shold be there or not?
Jullie s: Can u have a manager call me?

13_Raquel M: At this point, no I can't.

Jullie : U have not answered my question ...

13_Raquel M: The message came from a manager.

Jullie : So what...? turbo tax can't help me?
Jullie : I need someone at turbo tax to tell me if the form is good or not ...
Jullie: It has nothing to do with my persoanl taxes...I just need the question answered.
Jullie : Do u understand what it is I am asking of you?

13_Raquel M: Hold please while I relay that message. I understand what you're asking.

Jullie : Do understand my question?
Jullie : I need to know if any person can buy a Toyota Prius and claim it for taxes, because you have the tax form for the car, ready to fill out here in Turbo Tax...
Jullie : ok

13_Raquel M: Thanks.

Jullie : Sure.
Jullie : So, re-cap..Turbo Tax has form inside for people to fill out...It is a form that allows people to claim the hybrid car on their taxes.OK? If this form is not good, then wy is Turbo Tax using it? Does that make sence? Will you ask the manager that question please?
Jullie : Thanks...

13_Raquel M: I'm getting the answer now.

Jullie : Ok, thank you.
Jullie : Also, can you tell me the name of the manager please?

13_Raquel M: Ok, does the form you're referring to have a number?

Jullie : You know, when we started this conversation, it was about one and a half hours ago..my question is still not answered..
Jullie : I will go and look ok?

13_Raquel M: I do apologize I'm relaying messages at this point.

Jullie : ok..I will go and look for the form number ...

13_Raquel M: Thank you

Jullie : Tt says "Alternative feul vehicles credit"".It has no number ...
Jullie : Someone else has a comment on a 2106 form, but I am not sure if that is the correct form number ...

13_Raquel M: Ok, I'll let them know.

Jullie : I dont think you are going to be able to anwser this question for me... Can you have a manager call me tomorrow?
Jullie : I want to know if the governmet is giving refunds to people for this car or not. ..Turbo Tax has the form in file ready to be filled out and has accepted it.

13_Raquel M: I'll ask
13_Raquel M: I let them know, waiting for a response.

Jullie : Ok, ... If they can call me tommorow, or send me an email, and then we can talk, I need them to explain this to me. Thanks ...

13_Raquel M: Let me see what they've said please.

Jullie Edwards: The time now is 1:02 Pm Thanks for being here :)
Jullie Edwards: ok

13_Raquel M: Thank you so much for your patience. To our knowledge all of the forms in the program are good.

Jullie : OK.. and who would I contact about this form?

13_Raquel M: One moment please.
13_Raquel M: Ok, there is no one person to contact about the form. The resource to check would be the website for any documented updates on any forms, and you contact a customer service agent for any further questions.
13_Raquel M: Again, I apoogize for the inconvenience.

Jullie : You mean a service aganet like you?or someone else?
Jullie : Its ok..., I know it is not your fault ...

13_Raquel M: Yes, another agent like me.
13_Raquel M: I understand your frustration.

The time now is 1:14 pm

they've had my money since 01/25- and i haven't rcvd anything i've called these people and my info was valid on 01/30 and i've been told my card was going to be unlocked asap.. my card is still blocked and i've just fax my info over 3 times and no money and they're refusing to send it to the irs

you'll have to send them a copy of your id, ss and bill

thanks for using turbo tax
your replacement card will be issued in 14 days
the fee for the replacement card is 14.95
the reactivation fee is 29.95
thank you

TURBO TAX IS AWFUL, SOMEONE SHOULD STOP THIS COMPANY FROM BEING IN BUSINESS. I WAS ON HOLD FOR OVER AN HOUR AND THE PERSON ON THE PHONE COULD NOT UNDERSTAND ME OR SPEAK PROPER ENGLISH, THEY WERE IN INDIA!

Just as a heads up, it may not have been an incorrect filing that made your taxes kick back out of the system. This year there was a delay in the IRS accepting some of the forms. If you itemize it can cause them to reject the tax forms and you can try and send them in after 2/14/11. This is when the IRS should start accepting those chosen forms. Hope this helps and if Turbo Tax isn't helping, I have always used the H&R Block site, if you call your local office they can walk you through some of the more confusing forms with out ever leaving your house.

I was charged $160.00 plus for them to do my taxes, they changed their rules and I was not allowed to e file or request one. I had to print what they did do and mail it myself. I called and they said they didn’t understand why I would think they should mail my forms. The print outs of the forms say I did my own taxes not them. I am going to request a refund since I did most of the work and their system would not tell me what else was needed to e file. Don’t trust their computers questions it won’t allow redos to fix anything I tried. This is fraud or how they make money for their free tax advertising.

Unknown

Colorado Springs Co

hi im rob i had my taxes stolen using turbotax and cant seem to get any help of any kind any were

TurboTax is a scam. The crude software program will compute your taxes incorrectly, the company will take your money, and you will be on your own when it comes to dealing with the consequences. Example? TurboTax said I would get a $1, 000 refund, NY state says I owe $344. TurboTax's response? Not our fault, buddy -- we got our money. Let's hope for criminal investigations.

Jerry... Pls contact me by visiting http://www.screencast.com/t/MTEzM2YyY so I can process a refund for you. Here is the issue... For a few days in February, TurboTax was incorrectly counting rejected returns toward your limit of 5. This was promptly fixed in an update. To reset your e-file counter, uninstall and then reinstall TurboTax (this won't mess with any tax data files). Also make sure you downloaded the latest updates. By the way, we do not require anyone to upgrade.

Bob Meighan
VP, TurboTax

Does any one know what phone number I can call to file a complaint with turbo tax - I dont own a car or a home right now and all I wanted to do was a simple return - and it kept wanting to charge me the extra 20 bucks for a Deluxe Return! if I didnt need my taxes immediately I wouldnt have went through a tax agent. My total cost came to clost to 100 bucks. and im [censor]ing livid!

I also tried Turbo Tax but since I always have to file Schedule D and my taxes are somewhat complicated, they wanted to charge extra for this form and that form. I do them myself WITHOUT Turbo Tax's help. Sometimes if you enter a figure incorrectly, it is almost impossible to go back to that page and correct it. I just deleted the whole mess and decided I would NEVER use them.

TURBO TAX IS STR8 BS! PUT MY CARD ON SECURITY HOLD 4 WAT REASON I DON'T KNOW...FAXED ID, S.S CARD, PROOF OF RESIDENCE...TOLD THEM THAT I DNT LIVE @ THE RESIDENCE THAT I USED ON MY TAXES BECAUSE I DNT WANT MY CARD TO COME WHERE I LIVE...RIGHT NOW I'M IN A SHELTER AND WE DO NOT HAVE INDIVISUAL MAIL BOXES...OK THEY TOLD ME TO REFAX EVERYTHING WITH A LETTER STATING THAT...I DID...WAITED 4EVER FOR AN ACCOUNT UPDATE, THEN THEY TURN AROUND AND SAY THAT I HAVE TO PROVIDE PROOF OF RESIDENCE FOR THE ADDRESS WHERE MY CARD WAS BEING MAILED TO WHICH IS IN GEORGIA...I LIVE 4 HOURS AWAY IN ALABAMA. MY PHONE COMPANY DNT SEND OUT PAPER BILLS SO I HAVE TO GO TO GA JUST TO GO TO MY BANK TO UPDATE THE ADDRESS ON MY ACCOUNT TO THE ADDRESS ON MY CARD HOPEFULLY THEY WILL FINALLY RELEASE IT BUT THEY SAID THEY CAN HOLD IT UP INTIL 3 MONTHS BEFORE THEY SEND MY$ BACK TO THE IRS...STUPID B.S...THEY ARE FRAUDS...NEVER AGAIN WILL I USE THEM

Ok i'm back with an update, --- so, i called the number [protected] and dialed the 1 then pound, the only way i know of to get anyone after about a half an hour, so they had me fax my info [SS card, id and a bill]back around 2/16/12.I called back, the lady was nice and said i should of had the card a long time ago ! NO S@@T! so i said can i have it sent FED X 2 to 3 days and its 19.95 and they take it off your card.So, i said yes and she said that she was lifting the hold on my card and sending it but then i asked if i could have the tracking # she said she didn't have one just the order # so i got that.This was 02/27/12.my refund has been on my [HAHA} nowhere card for about two weeks now, and i'm out of work and am started to see ribs !Anyway, i wait till Thursday and i'm thinking, jees it has to be coming looking out the window for the truck to show, WELL, they got me again no truck, no card.I called back this time like a postal worker and try really hard to not scream and tell um what i really think about there stinky stupid card and TT as a whole, I FOUND OUT THAT MY INFO WAS INCOMPLETE AND I HAD TO RE-SEND IT ---AGAIN! and that the lady rep from before was wrong, and that i was given a credit back for the FED X i never ever got[so they say i have yet to see it].It seems that if your bill isn't right or that your ID HAS A DIFFERENT ADDRESS, THEN I MIGHT GET DENIED ANYWAY! well that s fun news now I've resent the fax info, with W2's and since my ID cards not up to date i had to write a header on it, saying that" I moved last year and that's why my address is different now"[this was the advice of the rep i talked to] but as we know, you cant believe them and i wish i never, ever, ever did it through TURBO TAX.The only thing now is to change my ID to my current address, resend and hope that works but if that doesn't work {{YEP YEP}} i will have to get it from the feds! WHAT A BUNCH OF BS !truly POed in ILLinois

They never sent my card either. I have been calling them since the 18th. Waited another week, like they asked me to. Nothing. On the 24th, I ordered another card, paid $20 for the express shipping and they told me 3 days. Today is the 3rd day, I called to get the fed ex tracking number and they told me that I had to wait another 1-2 days to get that. I am just going to assume that it has never been sent out and that I am going to have to spend another week on the phone with them. I might get my card before the next tax year. Yeah Right! The IRS deposited my money onto that card on the 21st. So it is just sitting there in mid air. I have no idea who to contact and of course, there is no supervisor or manager at turbo tax card to speak with. I dont even know what to do anymore. Im so frustrated and just want my money.

i too have been told card was mailed. well where is it? i was to move in jan, still waiting to move, still waiting for my car stupid turbo tax card... took 7 days to get someone on their dam automated phones.. they tried to blame irs. no turbo tax is responsible. they are the ones that supported the card. Its their card...IRS DID THEIR JOB. NO MORE TURBO TAX>>

yep this so frustrating! in my case, they never sent the card after they sent me an email saying that it was sent, my return has been on a card i never got for like a week now.one thing that i did find out and this is VERY IMPORTANT ! there are TWO sites that say turbo tax card ! the one that has my money is the INTUIT one not the green dot site.i was confused because i though there was only ONE company, i was wrong cause i used TT last year with no problems and this year i suspect that they are jacking people around that had a card last year and didnt keep up with the card and it stayed active even with a minus amount on it ! the card i want was held with out telling me why or what the F is going on and its stupid ubber hard to get anyone that can help they will tell you to send ID and SS and a BILL, but i have my doubts that i will get my card with money, this will go to snail mail and Il get it just like if i would of done it by mail in the first place.i just want my return the feds approved without this big hassle i wont do TT again!

my money was deposited but i never received the money, this is bull ###, cant even get to talk to anyone to get info, i received my card got my state refund, then yesterday i get atext sayiny congradulations you federal refund was deposited but where the hell is it

CALL [protected] THIS IS BANCORP BANK AND THEY DEAL WITH TURBO TAX CARD ACCOUNTS, THEY CAN VERIFY FAX INFO OR HAVE U SEND INFO DIRECTLY TO THEM AND HAVE YOUR CARD UNLOCKED WITHIN HOURS. HOPE THIS HELPS SOME OF YOU!

U know I got accepted by the irs on the 19t
Received my turbotax card can't activate it, got 3 kids my man laid bills still coming I need my fu$$$$$ money y'all need to keep it real cause u never know who u hurting pray child god no. Weapon or form against us shall and will not prosper truly blessed POWER IN THA LORD

i am going through the same thing it has been a month and still no card my money is already deposited on it but i have yet to receive it i called and ordered a new one and they charged me a 20 dollar fee and told me it would be here in 3 business days and its been a week and im still waiting turbotax suck

my card has 1200 bucks on it, and i tried to buy some supplies for my house and lunch only to be declined for everything i have tried to purchase. luckily i had some money on my unemployment card. WILL NEVER USE THIS BULL ### AGAIN!

I cannot get a support person on the phone(no number available but site says Help by chat(a computer which gives directions(path) that does not work and "call for help does not have a phone number listed...but says call back pacific time but there is no phone number listed!@!I cannot complete my taxex OR run off copy i have completed sos far.I am desperate without a 'support phone number as promised

I received an underreporting letter from the IRS for my 2017 taxes in May of 2017. The funny thing, I allowed a friend to use my turbo tax and she too received the same underreporting letter for 2017. I contacted IRS and they explained that the amount I claimed on my retirement income was different from what "I reported." I went back into Turbo Tax to see if I had entered the wrong information and I didn't. I checked the form that was submitted and the entry was different. I am angry because I have never owed IRS. I am always careful when dealing with my returns. Now I owe almost $2600! Why did it take so long for IRS to find out about this under reporting. I was convinced there was something wrong with Turbo Tax or the IRS system in 2017 because I had never heard of so many people in my inner circle having problems with their 2017 taxes. Now, seeing others in the same situation I know I am not alone! I agree, I hope a class action is filed!

I've used TurboTax for many years and not had any problems. But now that I've been "bitten" - like the rest of you - I'll never use it again.
Although Turbotax claims to be "experts" in state tax laws, they screwed up my 2017 state tax return big time because of my 401K contributions. In PA, believe it or not, 401K contributions are counted as TAXABLE income (I didn't know this until after this Turbotax fiasco). But I worked in Delaware - where 401K contributions are tax EXEMPT, so my adjusted gross income in DE did NOT include these 401K contributions, i.e. this amount was subtracted from my gross to arrive at my adjusted gross income. But Turbotax never checked. So, when I filed my PA tax, Turbotax just took the adjusted gross income amount from DE and plopped it into the adjusted gross income line for PA. So I end up owing taxes on more income than was reported - plus penalties and interest for 3 years!

In my opinion, Turbotax is "worth it" until you're one of the ones affected by their incompetency, and then it's not anymore. Beware!

I filed my taxes on the very first day that the irs accepts refunds. I received my turbotax card in the mail was able to use it for 4 days on the fifth day I was in the store with my family when my card was declined so I call into turbotax card to find out what's wrong so they tell me there is a security issue on my account and they wanted me to fax in some personal information so 10 days later I faxed my information 3 separate times they still can give me know information or with the for you got my account I suggest to anyone never ever use turbotax card I will never use their business again and I suggest to anyone never use it they are scamming me and hundreds of other people out of their money I'm contacting the news stations a lawyer in the irs. I still don't have my money and I'm waiting for them to release the hold

Turbotax screwed up and admitted the error: "Based on the terms of our Accuracy Guarantee, Intuit will reimburse you $3, 431.00 for the interest/penalties you paid to the Internal Revenue Service . Please allow us 2 to 3 weeks to process the check. " But they NEVER SENT THE CHECK. I've emailed them several times and they refuse to respond. Do not use, they are liars and crooks.

Wow I got my check before the 4 weeks as up...didnt have to even call back

I just got am e-mail saying Your check is in processing
currently. Maby thats good news did you get one of these emails. he at least e-mailed me back .. what do you think?

So you did get a check from them? Because I have the same letter and And they e-mailed me saying the would send a check in 2-3 weeks its only been a week . When they send my e-mail they wanted me to reply with confirmation of my address they would sent our check? did they ask you that..How long did it take for you to get it back and did they send It reg Mail? Please let me know what happend.. Thanks

After months of complaining and screaming, we received the check. I want people to realize we had to work VERY HARD and threaten to sue (I work in legal and the financial industry). It was only after quite a bit of effort from me proving they made the error did they finally agree. Then, they did not send the check as promised and the fight started all over again. NOT a good ethical company!

did you get the check?