The complaint has been investigated and
resolved to the customer's satisfactionResolved Intuit / Turbotax — accuracy guarantee class action suit?
resolved to the customer's satisfaction
Has anyone else out there been a victim of Intuit TurboTax's "Accuracy Guarantee" and "Audit Support" vaporware?
I was audited by the IRS for my TurboTax 2007 return. The result was approximately $3300 in penalties and interest. The specific problem was that the TurboTax product asked for and accepted 1098 mortgage interest twice in its program, doubling the mortgage interest that was reported on my taxes. I have screen shots of the software to show how this happened, and the VP of TurboTax has stated that the program worked as designed and that checking for duplicate entries after they specifically asked for it twice was "not a priority" for Intuit. I have tried to resolve this myself with Bob Meighan but he has told me 1) the programming issue wasn't a priority for his team, and 2) that I should ask the IRS to waive the penalty because I used TurboTax. I find both of these responses to be amazing given the "Accuracy Guarantee" and "Audit Support" touted by Intuit. Clearly, the consumer is on their own to know everything there is to know about IRS rules and cannot trust that TurboTax is asking the right questions and takes no responsibility when they don't. I would like an attorney to contact me. I'm curious to know if a class action suit is in order. I have full documentation of all emails between the TurboTax VP and myself and will share them.
Approximately $3300 in penalties and taxes and additional $11, 000 in taxes now owed that I will have to borrow from the IRS at 5% in order to fulfill my surprise tax obligation.