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Toys r us / cancelled my order without permission

1 United States

I ordered a Nintendo Wii from Toysrus.com. Everything went through fine. I kept watching the tracking link they sent me but no progress was being made on shipping. I called up Toysrus.com and they said that it was still in the warehouse but they would credit my shipping charge. So I went online to see my order and they Cancelled the entire order without my permission!!! I called Toysrus again and the guy said that it must have been lost by UPS or sold to someone else - end of story. The guy offered to do NOTHING for me. He wouldn't even put me on the list for when they got more of the product in stock. Do not give this company your money. Their customer service does not exist!

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