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TJX / T.J. Maxx / bad service

1 United States Review updated:

I purchased a parka for my daughter from my local tj maxx about a month ago. After leaving for school, my daughter informed me that she found an electronic tag on the parka after she set off an alarm at a store. When she came home to visit for a weekend I took her parka back to my local tj maxx to get the tag removed. I was unable to find the receipt for the parka because my daughter had thrown it away once she started wearing the parka. The employee at my local tj maxx refused to remove the electronic tag. After calling the manager I showed them both my credit card statement proving that I made a purchase at that tj maxx that was the same price as the parka but they still refused to the remove the tag. They made me wait one and a half hours as they searched for my receipt in their system before they eventually found proof of purchase and removed the tag.

Ji
Feb 3, 2019
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Comments

  • Km
      3rd of Feb, 2019

    This is extremely bad customer service. They don't need proof of purchase to remove the tag. All they need is to see that you came into the store with the tag on it. I have had customers come in with tags on merchandise that wasn't even ours, but still remove without proof of purchase.even in the circumstance where it actually was stolen, unless they have immediate 1st hand knowledge of theft they have to remove. They can ask questions like when you bought it but that's it.

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