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1.2 3014 Reviews

Tim Hortons Complaints Summary

108 Resolved
2902 Unresolved
Our verdict: If considering services from Tim Hortons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Tim Hortons reviews & complaints 3014

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Newest Tim Hortons reviews & complaints

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1:48 pm EDT
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Tim Hortons coffee

The coffee they are using is a poor knock-off of tim horton's coffee. I took one sip this morning and dumped the rest in the street. I normally get my coffee at the best tim's around in stouffville, but the long line-up and me being low on gas and late for an appt sent me in the direction of the other tim's that i will not visit henceforth. Please look into this matter, as i feel that the tim's name will be scared at this location. People are nice, but...

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DizzyLiz
Richmond Hill, CA
Jul 05, 2013 7:15 am EDT

My husband, son and I stopped at this same Richmond Hill Tim Horton's on the way to work on a Monday morning. By late Monday night all three of us were ill, stomach aching, throwing up, etc. We thought we'd come down with a stomach flu, which lasted until the weekend. The following Monday, we went to the same Tim Horton's, and by late evening all three of us were ill again, with the exact same symptons. Not sure if this was a coincidence or not, didn't feel like it, but to be on the safe side, we've never gone back.

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JonnVonnBonn
Toronto, CA
Feb 08, 2013 8:33 am EST

I cannot understand half of what the order taker is saying at some Tim Horton shops. Some are owned by immigrants and they hire their own without checking to see if they have people skills, which most don't ! I have been going to my local Country Style shop, where the coffee is better and the sweets are bigger. I wont go back to Tims until I csee CANADIAN employees who I can understand and even smile sometimes. I hope Crispy Cream makes a come back, because T.Hortons is starting to suck !

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RarelyComplain
Warren, US
Sep 20, 2012 2:00 pm EDT
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Hey hoser..how's things in Richmond Hill? There are shipments of coffee all over da place that have sawdust in 'em to substutute for coffee which has gotten expensive when ya purchase it wth those deflated now nearly worthlessNorth American dollars. It's kinda like gas, eh? $4.00 per gallon - heck probably way more for that imperial gallon.

Sorry to see Tim's is in on the scammin. Tough all over though, eh?

Button up your overcoat - there's a real honest-to-goodness winter coming up. Squirrels' tails around here are as big around as Roseanne Barr's thigh's...no kiddin.'

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8:50 am EDT

Tim Hortons 9:30am in the morning do not have muffins ready for consumer

Tim Hortons: two locations in buffalo, Key Fountain Plaza and william and Bailey location 2 dfferent times at 9:30am in the morning do not have muffins ready for consumer.

I just wanted Tim Hortons to know that they are dropping the ball on their product for the consumers. Both locations are VERY busy at that time of morning and the case is nearly empty.They need to do much better planning or our branch will start going to dunki donuts across the street as well as many other people I am sure. It is frustrating.

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10:07 am EDT
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Tim Hortons poor sandwich quality

I just purchased an egg salad sandwich from a local Tim Horton's store. I brought the sandwich home and and found that if you looked real hard you might find some egg salad in the sandwich. Called the store to complain and was told they were sorry. I think that Horton's should have either requested that we bring the sandwich back for a refund or at least offered to remake the sandwich. I for one am disappointed with Horton's and as a result will not be revisiting Horton's in the future.
An unhappy past customer!

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lolyoulol
State, US
Dec 05, 2012 8:59 pm EST

Did a man make that sandwich? That would explain why it sucks. :) They can't make anything worth a damn.

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8:28 pm EDT
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Tim Hortons price increases

I have been going to Tim Horton's in Alliston for about 10 years and have gone through some price increases along the way, but the latest increase has resulted in my husband and I not using the services at Tim Hortons at all any more. My normal order every morning was 2 Extra large decaf tea and a muffin. Most of the girls know me when they hear me ordering at the drive. The total for this order has been $5.40 since the new size came into being. On July 30th, I went to the drive through and made my order as usual and was told the price would be $5.60. I told the girl there must be a mistake, the order should total $5.40, she said no it was correct. I repeated the thought that the price was in error at the window, where I was told the increase was on the muffin only. 20 CENT INCREASE ON JUST ONE ITEM! That was the final straw for me. While I used to be at TIM's at least 6 days a week. I am no longer sitting their drive through every morning. I am now going across the street to McDonalds where it costs a fraction of what Tim Hortons is charging with much faster service. I am also telling all of my firends in the area about the increases and the fact that they were not advertised. Many people were not aware, but I am making as many as I can aware. Maybe you will overprice yourself right out of business!

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ColumbiaRecords
Beverly Hills, US
Aug 08, 2012 9:27 pm EDT

Be prepared for more food price increases.

All commodities are priced in US dollars. As the dollar is further devalued, it will result in higher commodity and asset prices across the board.

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6:17 pm EDT
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Tim Hortons order mix up

Ok, it might look like it is not possible but this is the truth.
I get breakfast from the pitt meadows location for about 4-5 years now, I would say that 7-8 times out of 10 I don't get what I want and that because they don't have either plain bagels or hashbrowns, or they add cheese or tomatoes on my sandwich, I know some people like it, I don't.
So allways I go "no cheese or tomatoes please", guess what? I get either or
I sent tim hortons an e - mail, they called back, I explained the situation, but it happened again... Numerous times. It might sound harsh but I believe that people at tim hortons are hired based on the lowest iq, sorry, I cannot explain otherwise...

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Elsidius
, CA
Aug 30, 2012 11:53 am EDT

! don't know why you would ask for no tomatoes on a breakfast sandwhich anyway, since it doesn't COME with tomatoes in the first place, if you say it they probably think you are asking for it, same with people who say "no sugar" in their coffee, we won't put it in if you don't ask for it>( It comes black unless otherwise specified.

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timmykri
Clinton Township, US
Jul 26, 2012 9:04 pm EDT

I work at Tim Horton's. I am a 19 year old with a Bachelor's degree in Hospitality Management. I am the assistant manager at my location (not the one you're complaining about). Tim Horton's does NOT hire people with the lowest IQ. Between 6-10AM, we go through about 500 cars. That's a lot of orders! We can't be perfect every time, and if you don't like it, them don't come to Tim Horton's. We stride for the best, and we are not stupid. If you've been coming every week for 4-5 years and you've been getting your order wrong like this all these years, you must be the stupid one to keep coming back. We don't have low IQ's and your 'explanation otherwise' is that we are a HIGH VOLUME RESTAURANT AND WE ALL MAKE MISTAKES.

Also, when you say no Cheese or tomatoes, try saying could you please have No Cheese and No Tomatoes on that? Make sure they repeat your order back. Pull up past the window, check your sandwich and if it's not right, walk inside and make them fix it really quick! Jeez!

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9:33 pm EDT
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Tim Hortons not listening

I went into Tim hortons to fill my 2 thermos's with coffee & said to order taker/clerk do not rinse out I have my sugar already in them just fill with coffee please said it 3 times to him
I paid for the coffee then I heard the water running looked over to see my 2 thermos's being rinsed out after saying not to
I went over &said to him I thought I ask for you not to rinse them out all he could do was look at then he said he was sorry & was going to give me 2packets of sugar for each thermos
I think that the people working in these places should learn to understand English better &listen to the customers better

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Nopeeee
, TD
Aug 13, 2013 11:15 pm EDT

Employees are required to rinse thermos each time

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jane jeffrey
lroquois fall, CA
Sep 08, 2012 8:35 am EDT

i was going to this tim hortons in lroquois ont for years . it has to be the worst tim hrotons in ont the staff there is on on team work what is that . one day i want in there was flyes on the food i was going to eat but no way. there are broken chairs drity washroom ps the chairs were broken for years come on fix it

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5:35 pm EDT
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Tim Hortons slip and almost fall, injured my new hip

This morning I went to my local Tim Horton's for two coffees. They are building a new one so right now they are running out of mobile trailer. It had been raining and I slipped on their floor, I grabbed the door handle and managed not to fall right down but I did injure my hip, it is a replacement I got 1 1/2 years ago.I am in great pain right now and will be seeing a doctor in the morning. The ladies behind the counter were not concerned when I told them that I slipped and hurt myself, or that the floor was slippery.

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FellatTimmyHos
, CA
Apr 17, 2016 1:36 pm EDT
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I fell at a Tim Hortons in Pickering, they had washed the foyer floor and the sign was not visible it should have been outside or in clear view in the front. I have bloody scrapes and bruises and couldn't walk for weeks properly.

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11:56 pm EDT
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Tim Hortons need to cook their food longer

Every time I go to tim horton's I get a blt and I always have to pick out the bacon. Its disgusting. They need to start cooking it longer or I will be going to higher measures to get tim horton's shut down! I remember when tim horton's was good. You guys have taken a steep tumble down a cliff. I have got food poisoning from the strathmore tim horton's by a bagel and icecap. Clean up your bloody act, get of you cushiony office chair and do your job. People shouldn't have to worry about getting sick from food that incompetent workers that don't know how to make the food or are taking short cuts. That's how you kill a person and that blood will be on your hands.
I want to hear a response of what actions you are going to take to fix this issue but if you don't respond to me in the next 48 hours ill be taking higher measures to shut you down.
You can email me at [protected]@live.com

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6:52 am EDT
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Tim Hortons breaks and wage

Hello,

A family member of mine works at TIm Hortons. After hunting for a job for years and years, there was no decent job for her to work at. Due to having kitchen experience she got hired at Tim Hortons. Guess what? She works 8 hours for 4 days straight with only 2 15 min breaks allowed every shift. They don't get lunch breaks. THIS IS AGAINST THE LAW! In Canadian Law you are entitled to receive a non-paid lunch break but guess what... even that 15 min break they take in between they have to punch out. Ofcourse, they are ALWAYS short staffed! ... This is pathetic and I am not going to sit quite. Everyone should be treated fairly. What I witnessed is outrageous and should be taken action upon. Ultimately, I will contact CEO of T.H, the corporation, BBB, worksafebc, every place I could think of.. I will. I just cannot see anyone be treated unfairly. No one deserves to be treated like an animal ! Period.

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Gravitytheseducer
Cambridge, CA
May 07, 2012 6:50 am EDT

LOL thats what I was thinking too

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12:52 am EDT
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Tim Hortons everything!!!

Well to start off I work for a tim hortons, sadly, I hired in a year ago, I am a serv safe certified supervisor, and well never in my life would I eat or drink anything from any location,
We are taught in training videos that everything has to be re baked every 8 hrs, well our location bakes at 5am and sells the product all day and at the end of the night we are ordered by the owners to put bagels and muffins ina bag and leave them on the table to be sold the next day, eeewwww, things have a expiration for a reason guys!, the "fresh tea" is anything but, more like 4 days old and watch out for the mold, machines are rarely cleaned, employees are docked 1/2 hr out of every day they work for a break they do not get, we work one person at night, so how do they take said break, fresh coffee every 20 mins is a joke! We are told by owners to stretch the coffee out.. Which usually means keep it for about an hr, they are cheating the corp by falsifying production sheets so food cost is low, I have went to owners many times with all of this and they simply do not care, aslo have contacted corp and never heard back, I am the only person who does any cleaning in our store and trys to keep everything going they way its supposed to be but it never happens, its a dead end!. All the employees have given up and just dont care anymore, supervisors run our store, which we only have a few, and they only get 7.50 an hr, which is a big slap in the face if you ask me, money is always coming up missing and only when the owner is around, then said money is taken out of our checks, the owners keep track of our hrs, we do not get to punch in or out, and checks are always wrong... Ohhhh sooo much more that would just turn your stomach but I feel this is more than enough as call to the right people are in progress, especially about the docking of hrs, you work 9 hrs and only get payed for 8.50? If I added it all up for the year thats almost a thousand dollars they have screwed me out of and every other employee too, this is a warning for anyone looking for work at tim hortons, turn around and walk away, its not worth it,

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Idocare
Washington DC, US
Apr 25, 2012 10:02 am EDT

This sounds like a terrible work environment ! I am so happy you are taking the proper channels. I hope everyone goes to bat with you! Perhaps the news media would be interested.

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12:42 am EDT
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Tim Hortons service

Orders are wrong because of bad communication skills by staff. I'm a diabetic and they put sugar in my coffee when I asked for sweetener. I had one lady trying to give Me change for a 10 when I gave Her a $20 another time they said they were out of prize cups and I seen a bunch of them by the cash register.

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Gravitytheseducer
Cambridge, CA
May 07, 2012 6:55 am EDT

Stuff like that happens. Tims is a busy place and the workers don't require any education so what do you expect? lol

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4:36 pm EDT
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Tim Hortons discrimination

My son has applied at Tim Horton in Whitby Ontario Canada located a Thickson and Hwy 7 multiple times within the last two years. He is now turning seventeen and has many community service hours under his belt. It seems they hire only female teenage girls not teenage boys. Why is a young girl who is fifteen hired on her first try and my son who is now seventeen cannot even receive a call back. He is a hard worker an honor student and has excellent references. Why will they not give him a chance? He needs this job so he can safe for university/college and gain valueable work experience.

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lolyoulol222
New York, US
Dec 25, 2012 12:25 pm EST

The manager of Tim Hortons is horny and likes little girls. A little boy is a turn off for him.

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dobbermaIchi
Rushville, US
Dec 07, 2012 9:40 pm EST

You know you need to put on your big girl pants and realize your son is growing up. Why soon Junior will be able to feed himself and tie his own shoes.

But seriously though what is with all these mothers acting like their sons are still two years old and need protection. They are never like that with their daughters just their sons. Isn't it about time you let Junior grow up and fight his own battles?

I bet your son got into a lot of trouble at school and it was not poor Junior's fault.

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lolyoulol
State, US
Dec 05, 2012 8:58 pm EST

So in other words, mommy needs to stay in the kitchen and let her little boy do all the talkin'. Then maybe, Timmy Horton will hire him, right?

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6:47 am EDT
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Tim Hortons night employees

The people working there at night they do not have experience there are lazy and no supervisor. They do not know how to deal with the customer. They scream sometimes i think, they have psychological problems they don't remember what they serve and charge and of course other interest asking people for tips. Looking for boyfriend etc they should be working indifferent shift so there's no. Conflict of interest plus they have some respect.

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Gravitytheseducer
Cambridge, CA
May 07, 2012 7:15 am EDT

I didn't understand any of this complaint LOL

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11:07 am EDT
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Tim Hortons important

I went this Tim Hortons ordering a large meal for my family . I over heard the manager yelling at his employees and being very vulgar. I feel this behaviour should not be happening in a work place and will never be coming to this Tim Hortons again. I am writing this complaint as I feel it is unfair and he should not be treating his employees in that manner. I hope there are consequences for ones actions as I am a regular customer.

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nizam123
, CA
Oct 01, 2012 7:32 pm EDT

Tim Hortons manger at the Meadowvale Town center is always rude and vulger with his employees. I am a regular customer and poor immigrants who work their have no choice but to take the managers BS... some should do something about this and in canada this type of work environment should not exists.

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Elsidius
, CA
Aug 30, 2012 11:52 am EDT

Sorry this got posted to wrong complaint, screwed up when I was registering, don't know what the we won and amp thing is...no way to edit either:(

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Elsidius
, CA
Aug 30, 2012 11:46 am EDT

I don't know why you would ask for no tomatoes on a breakfast sandwhich anyway, since it doesn't COME with tomatoes in the first place, if you say it they probably think you are asking for it, same with people who say "no sugar" in their coffee, we won't put it in if you don't ask for it>( It comes black unless otherwise specified.

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5:25 am EDT
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Tim Hortons charge for a donut box

I went to this YVR airport location for a cup of hot chocolate and a chocolate dip donut. For the Donut, I asked the server that I need it in a box. While she was opening the box and preparing to keep my donut in there. Her Manager/supervisor interupted her and asked her why isn't she using the bag instead. He came to me and I said I need it in a box because when I go home all the chocolate from the donut is on the bag, I even said I am willing to pay him for the box. At that he asked for $1.99, just because he sells all his mini donuts in the box and he charges his customers $1.99 for that. I told him thats outrageous as at some locations they give it in a box(which makes sense). I was really disappointed by his services. Company should fire such kind of incompetent personals.

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dramageek44
, CA
Aug 23, 2012 4:15 pm EDT

Sometimes the glaze is really fresh and will get suck to the bag so I understand the box but charging 1.99 for it is stupid. At our work we don't charge for it.

Gravitytheseducer
Gravitytheseducer
Cambridge, CA
Apr 23, 2012 8:59 am EDT

You needed box for one donut!? thats ridiculous

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7:01 pm EST
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Tim Hortons rude service

Every morning I stopped in at this drive through location on my way to work and ordered 2 coffees and 2 cheddar cheese bagels. I spend $6.14 every morning M-F. I go to this location not because of the service but the convenience. On Feb 9, the service was so bad and to top it all off, one of the clerks, laughed about it.
Situation: There were two clerks at that time working the drive through, (both Asian- East Indian and Chinese). One handed me the debit machine that I took with one hand, as I turned by head to look at the machine the other Chinese woman shoved the cup in my hand. It startled me by the aggressiveness of this clerk.
The coffee was in an awkward position in my left hand, as I tried to place in my cup holder, however in doing so before it got to my cup holder it spilled on my lap. The lid was not secure on it and ¼ cup of the coffee spilled on my clothes. I felt the coffee on my skin and looked at the clerk she was standing there laughing about it. I told her it was no laughing matter. The other clerk stood there and handed the machine back to me for me to enter my code as the transaction timed out. I was so upset and even more irritated at the Chinese woman laughing at the situation. I decided not to go ahead with the transaction and took my card out of the machine, and threw the bagels in the bag back on the counter telling them to keep it. The Chinese woman then yelled at me telling me “I got your number”, not what she meant by that!
Never once, during the entire situation either of the clerks apologized for the event. I drove off and called the Police to file a complaint. They told me to call the owner, as this is a civil matter. I tried calling the owner, however he is not responding to my calls.

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Update by MoniYomi
Feb 08, 2012 7:33 pm EST

I am sorry to hear that...

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olisbos
, US
Feb 10, 2012 6:38 pm EST

And you make it not worth anyone's while. Your routine is old and boring.

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olisbos
, US
Feb 09, 2012 9:04 pm EST

"That is what makes the site more fun." - [censored].

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Eagle13
Wantagh, US
Feb 09, 2012 8:59 pm EST

Like I said, that part with the black eye was posted while I was in the middle of still writing my first reply, so I did not see it nor condone it. I was mainly commenting on what at first seemed a legit service complaint story. In general, no one (me, you, beth, etc)who frequents any business should be treated poorly

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olisbos
, US
Feb 09, 2012 8:56 pm EST

IYO Tasha. Which doesn't count for much.

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Eagle13
Wantagh, US
Feb 09, 2012 8:42 pm EST

I was in the middle of writing my reply before the whole black eye story came out, so it seemed legit to me. So whether it is a joke or not, I stand by my reply as I would stand up for anyone in that position, even you, if they were treated that way

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FunnyOne
, US
Feb 09, 2012 8:40 pm EST
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Yea, Beth you are right. After reading the posts after my comment, it is evident.

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olisbos
, US
Feb 09, 2012 8:40 pm EST

Boring troll post.

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Beth is really mad right now.
Saint James City, US
Feb 09, 2012 8:36 pm EST

Eagle and FunnyOne it is nice that you are standing up for the OP and her "husband" but if you have not already figured out that this is a joke complaint and the OP and her "husband" are one person who are laughing at your replies, well you deserve their laughter. The whole "Tim Horton's made my wife give my son a black eye over a math test story" gave it away.

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Stupid Chink
Deroche, CA
Feb 09, 2012 8:31 pm EST

Actually there is a mistake on that part. She did take the food but why should she have to pay for the food when she was treated badly.

I went and confronted the manager about them calling the police on my wife and he threatened to call the police on me if I did not leave the store. I admit I was angry at this time and used profanity and called his employees racial names.

However thanks for sticking up for my wife eagle13. My wife even admits her hand jerked and it was part her fault. However being laughed at is the major concern. She accidentally turned the cup upside down after the Chinese lady handed it to her. The Chinese lady should have waited until she was finished paying. Then the Chinese lady made the debit machine time out on purpose so why should my wife have to pay them when the Chinese lady knowingly made the debit machine time out. She basically took away my wife's Chance to pay. We are going to sue Tim Horton' and get her $6.14 back and we are going to sue our son's third grade teacher for calling Children's Aid and Tim Horton's for making my wife go overboard and give my son a black eye.

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Eagle13
Wantagh, US
Feb 09, 2012 8:07 pm EST

Leave MoniYumi alone already. She did not do anything wrong. I don't think anyone here would want their sister/mother/daughter/spouse treated that way. I think any one of us would have reacted in the same way after having coffee practically thrown at them. And by the way she did not take the food, so she doesn't owe anything.

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4:00 pm EST
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Tim Hortons leaky lids/cups

I am sick to death of tim hortons and their sub par, leaky lids and inconsistency. They offer a drive thru service. Great! However, I expect that when I go through the drive thru, my coffee will be made just the way I want it and be able to withstand the odd bump in the road. When I go to second cup or starbucks I have no problems with leaking. Go to timmy ho's and half of my large dbl dbl (Which sometimes tastes likes there's no sugar or sometimes tastes like it's got 1/2 a pound of sugar in it) is leaking all over me and my car. 2 years ago, I sustained a horrible burn on my chest when the woman at the drive thru handed me a leaking coffee. She apologized, took it back and gave me a new one. When I contacted head office about the scar they said I should have saved the cup! Then the district manager phoned me and said, "if you have an issue with the product, why would you continue to buy it?" I was disgusted with the response. My problem wasn't the product it was the packaging.in any case, i've stopped going to th's. I either make my coffee at home (Thanks tassimo!) or i'll pay the extra for a latte at second cup. Tim's can go @#$% themselves 7 ways till next week!

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Gravitytheseducer
Gravitytheseducer
Cambridge, CA
May 07, 2012 7:19 am EDT

"Tim's can go @#$% themselves 7 ways till next week!"

That sounds really intelligent

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11:15 pm EST
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Tim Hortons ex-employee complaint

I am an ex employee of Tim Hortons . I am complaining for the next person, or persons affected by, in my opinion, life changing, poor, ownership.
I left a job, which, helped me to survive in our world, by working, and therefore earning a humble pay. I worked 3rd shift, I found that really worked well being a Dad, to a son of re 4.
I was never trained, I was called stupid by Lonnie, the owner. Also my paychecks are not the proper amounts. Upon quitting, I was asked, "What days did you work? What days did you not get paid for?" And more. I am not to responsible for more than clocking in and out. Showing up on time, and working over are nice too.
My experience at Tims was pleasant.. I complain to whomever is concerned, for the next employee. I have turned my uniform in. Money owed to me, is now ADPs problem. Not Tims. If it takes four weeks for me to get the make-up check, I'll be lucky.

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Tim Hortons customer service

Hello,
I am sorry to complain, but i have had a horrible experience at one of stores at:

2760 niagara falls blvd, tonawanda ny, 14150
[protected]

I went to this tim's (Which is right by my house) around midnight, like i do every night before work, and ordered:
Everything bagel w / butter&cream cheese, and a medium decaf&2 creme. (I'll usually spend from around 3 to 10
Dollars, sometimes adding a regular chili and a donut) i then rolled up to the window and handed the manager a $50 dollar bill, and without even looking at the drawer said she can't change a $50.

Let me tell you, i've been to tim's thouseands of times, always at night because that's when i'm working, and i
Have never been told this before. I was so shocked and disappointed; i could not believe this was happening to me
At a tim hortons. Not to mention, with the amount of business the store does, she really expects me to believe she
Doesn't have two twenties, a five and a couple lousy singles to change my money?! Simply not acceptable

I know it is not a big thing, but i am so angry still, i can't help it. If something is not done to correct the problem,
I will never go to that store again; it's just as easy for me to toast a bagel and make some instant coffee at
Home before work.

Thanks for your time and giving me an outlet for this problem on your website. In general i have always had a
Good experience at tim hortons previously.

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meech123
Kitchener, CA
Mar 18, 2012 7:00 pm EDT

Are you kidding me?
They're a fast food place, not a bank.
Get real.

M
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middlefive
nope, US
Jan 16, 2012 2:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

if this happened to me at ANY fat food resaurant, i would refuse to leave the drive-thru until i was served. No excuse for this in any way.

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8:18 pm EST
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Tim Hortons grimy/ dirty /yuck

Oh my ! Do not go there ! Hv never seen such a mess, they have an ice cream place in same store, flies like u would not believe ALL over the cones that sit about 4 inches from ceiling ! What caught my eye at first was the dirty dirty floors, then started looking around wow disgusting ! Instead of ordering decided to go check out the restrooms, that was a mistake ! Yuck ! Holy Tim hortons needs to get there act together, the one on hwy 6 has nothing but rude employees and this one is disgustingly dirty, and if u want a fresh donut(I just drink coffee) u can't go to any of them, it would be fresher if u went to Switzerland ur self, ! What's up with that ? Come on timmies get ur act together and at least hire employees that care !

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GoldOpals Opals
Karcultaby, AU
Nov 10, 2011 10:01 pm EST
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Like OMG stop with the text talk!

I
I
IMD1
, US
Nov 10, 2011 9:44 pm EST

Who but homosexuals go "check out" the restrooms?

Tim Hortons In-depth Review

Location and Accessibility: Tim Hortons is conveniently located in various areas, making it easily accessible for customers. The establishment also ensures accessibility for customers with disabilities.

Menu Variety and Quality: Tim Hortons offers an extensive menu with options for breakfast, lunch, and snacks. Their freshly brewed coffee and specialty beverages are a highlight. The use of quality ingredients and careful food preparation ensures a satisfying dining experience.

Pricing and Value for Money: Tim Hortons offers competitive pricing compared to similar establishments. Customers can expect value for money with generous portion sizes.

Customer Service: The staff at Tim Hortons is friendly and attentive. They efficiently take and deliver orders, ensuring a smooth and pleasant experience for customers. In case of any concerns, they promptly resolve them.

Cleanliness and Ambiance: Tim Hortons maintains a clean and well-maintained dining area. The seating arrangements are comfortable, creating a pleasant atmosphere for dining in.

Speed of Service: Tim Hortons provides quick service for both drive-thru and in-store orders. Even during peak hours, customers experience minimal waiting time.

Loyalty Program and Special Offers: Tim Hortons offers a rewards program for frequent customers, allowing them to earn rewards for their loyalty. Additionally, they regularly provide promotions and discounts to enhance the value for customers.

Online Ordering and Delivery: Tim Hortons has a user-friendly website for online ordering, making it convenient for customers to place their orders. Their delivery service is timely and ensures accurate order fulfillment.

Community Involvement and Sustainability: Tim Hortons actively participates in local community events, showcasing their commitment to the community. They also prioritize sustainable practices and environmental initiatives.

Overall Experience: Customers are generally satisfied with their dining experience at Tim Hortons. The consistency in food quality and service contributes to a positive overall experience. Many customers are willing to recommend Tim Hortons to others.

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

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