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Tim Hortons / error on my order

Newmarket,ON, Canada

I tried to contact store directly, I tried to submit an e-mail and they make it next to impossible to submit anything. so i'm here...I don't usually complain. I like my coffee in the morning and use the drive-thru every single day. Nothing worse, especially in the morning when in a rush, than driving off with the wrong coffee order. I took my coffee to the office and my first sip, had sugar in it...not how i ordered it. McDonald's makes great coffee now and is right next to my office. I'm not looking for a coffee coupon, I want to know (i know the answer) what happened to Tim's great service? Espresso machine has been broken twice in a couple of months, each downtime over 2 weeks. Myself and employees spend countless amounts of money on Tim's, maybe its time to invest in a good coffee maker at the office? I appreciate you taking the time to review, I know how I would feel and would much rather have an opportunity to resolve my client's issues than to lose them and never knowing why.

Jo
Oct 25, 2018

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